224 Support jobs in Egypt

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved

**Requirements**:

- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

**Benefits**
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus

We are hiring customer service representative with 8k Net Requirements:

- fluent in English is a must
- Flexibility with rotational shifts
- 5 working days & 2 days off
- 8 working hours & 1 hour break
- Ready to start immediately
- Grads

**Benefits**:
Salary 8 k net
Social & medical insurance up to 150k
VPN (FREE minutes and mobile internet)
Free gym access
Overnight allowance up to 1K

**Job Types**: Full-time, Permanent

**Salary**: E£4,500.00 - E£8,500.00 per month

**Language**:

- English (required)

Tasks

Are you experienced with dealing with tricky customers? Do you thrive when having friendly conversations with customers and clients? Do you have experience memorizing essential company information and relaying this in simple terms? If so, we have the perfect opportunity for you! and are able to improvise and think on your feet from time to time.

Are you experienced with dealing with tricky customers? Do you thrive when having friendly conversations with customers and clients? Do you have experience memorizing essential company information and relaying this in simple terms? If so, we have the perfect opportunity for you! and are able to improvise and think on your feet from time to time. and think on your feet from time to time.

**Requirements**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE: Software Support Specialist**
**LOCATION: Egypt**
**About NCR Atleos Corporation** **:**
NCR Atleos (NYSE: NATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services, software, and hardware solutions for self-service channels. Headquartered in Atlanta, Georgia, NCR Atleos can be found online at .
**You are:**
Passionate about technology and troubleshooting, with a unique perspective on the world. You see possibilities and opportunities everywhere, believing that every problem has a solution. You view challenges as boundaries to push and problems to solve.
**Position Summary & Key Areas of Responsibility:**
The Software Support Specialist is a mid-level role within Level 2 & Level 3 Software Support. This position involves collaborating with global customers, internal teams, and peers to investigate relatively complex problems, identify and confirm product bugs, recreate issues, provide advice on product usage, and assist with configuration.
While the role requires good domain and technical knowledge, additional comprehensive training will be provided as necessary. The Software Support Specialist must be customer-oriented and ready to offer solutions to address customer issues.
Successful candidates will receive training, mentorship, and support on NCR's proprietary software products.
**Responsibilities and Competencies:**
+ **Product Skills and knowledge**
+ Reasonable technical knowledge across the related NCR Atleos product range, including all currently released and supported solutions.
+ Knowledgeable on assigned solutions. Capable of investigating issues but may infrequently require assistance.
+ Understands complex functionalities and features of the product.
+ Can provide detailed troubleshooting and support for complex issues.
+ Basic knowledge of 3rd party products used within customer solutions
+ **Troubleshooting**
+ Gathers and analyzes information, formulates and tests hypotheses for complex issues.
+ Identifies, designs, develops, and validates solutions for complex issues.
+ Utilizes standard troubleshooting tools and techniques.
+ Minimal issue recreation when appropriate, but may require assistance and guidance.
+ **Process Adherence**
+ Follows established processes and procedures for incident management.
+ Owns assigned issues until closure, ensuring regular communication updates.
+ Keeps customers updated with the status of investigations as per SLA guidelines.
+ Suggest process improvements.
+ **Knowledge Capture**
+ Creates knowledge articles.
+ **Collaboration**
+ Works effectively with team members to resolve more complex issues.
+ Communicates clearly and follows established protocols when interacting with other departments.
+ Provides support and guidance to junior team members during collaborative efforts.
**Technical** **Qualifications**
**(Insert/Delete as necessary for the team position advertised)**
**Channel Management Software**
+ Knowledge of Web Applications.
+ Basic understanding of Cloud-based technologies and solutions (Amazon Web Services, Microsoft Azure, etc.).
+ Knowledge of Web Applications.
+ Microsoft Windows technologies.
+ High-level knowledge of Relational Databases and DB structures.
+ Basic understanding of and writing SQL queries.
+ Knowledge of Tomcat, Webservices SOAP / REST API calls.
**Basic Qualifications**
+ Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.
+ 2-4 years of related experience.
**Additional Qualifications**
+ Good communication skills, both written and verbal.
+ Ability to work effectively in a team environment.
+ Proactive and positive attitude.
+ Decision making.
+ Problem solving.
+ Interpersonal skills.
+ Attention to detail.
+ Ability to be focused and a self-starter.
+ Strong desire for quality.
+ Ability to multitask.
+ Tact & diplomacy.
+ Excited by the challenge of the unknown.
+ Analytical skills.
+ Ability to work flexible hours.
Visit our careers site ( for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Title:
Customer Service/ Technical Support Advisor - Egypt
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Are you a **Bilingual?**
Do you have a good knowledge of **English** and speak one of these languages:
**German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish**
Then you could be perfect for our bilingual roles!
As a result of our incredible growth, we're looking for?Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world's?biggest and most well-known brands.
We have multiple amazing sites in **Cairo-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.**
**Customer Care Opportunities:**
Our Customer Care teams are responsible for providing exceptional customer experiences via various channels - this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers.
**Travel Advisor Opportunities:**
Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have.
**Technical Support Opportunities:**
Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem-solving mindset and a passion for technology, then this could be the job for you!
As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.
**Reimagine your career with Concentrix!**
**We offer:**
+ Competitive remuneration with Reward and Recognition programs
+ Comprehensive initial training and onboarding
+ Constant support from your colleagues with coaching and mentoring opportunities
+ Professional Development and Career Navigation programs to map out the steps in your development;
+ Health and Wellbeing initiatives;
+ Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more.
**Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!**
**About us:**
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies.
We're fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service - Technical Support - Dutch - 2024
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Teleprformance is hiring fluent English speakers!
**Requirements**:

- Communication skills.
- Language: English (B1 at least)
- No experience needed
- Any age
- Egyptians & non-Egyptians are both welcome to apply

**Benefits**:

- Training: Fully Paid
- Working Hours: (9 hours including 1 hour break)
- Salary: up to 7,000 (including KPI)
- 2 Days off (Rotational)
- Rotational shifts.
- Work from home can be provided after probation, and based on the performance.
- Social insurance
- Health insurance (upto 120,000EGP per year)
- Transportation Provided.
(After 10pm for females door to door and for males meeting points)

Locations: 5th settlement

**Job Types**: Full-time, Permanent, Contract, New grad

**Salary**: E£4,000.00 - E£7,000.00 per month

Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans.

Tasks
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Graduated from any major
- Fluent/Excellent English Speakers
- Flexible with rotational shifts

**Benefits**:

- Net salary 4k up to 6k free of fees and tax +Bonus
- Annual profit share up to 2x your salary
- Medical & Social insurance 150k
- Overnight allowance up to 1000 EGP
- Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M
- Discounts& offers all over many stores in Egypt
- Gym Access
- VPN Line
- Career Path
- Development& learning courses
- Events and fun festival Refer a friend program rewards up to 2000 EGP

Teleperformance is a Great Place to Work®-Certified in 60 countries. Great Place to Work® is a third-party organization that has captured valuable feedback from more than 200,000 of our employees around the world, using a unique research-driven Trust Index©

Profolio is hiring for a startup company it provides: Visits, Reservation, Program Activities.

**Responsibilities**
- Work with internal departments to meet customer's needs.
- Handled requests via app and mail.

**Qualifications**
- 0 - 1 of relevant work experience.
- Fresh Graduates ONLY.
- Excellent phone etiquette and excellent verbal, written.
- Ability to multi-task, organize.
- Fluency in English is a MUST.

**Benefits**
- Medical and social insurance.
- 9 working hours including 1-hour break/ 2 days off per week.
- Bonus and incentive plan above an associate's salary.

Pay: From E£5,000.00 per month

Ability to commute/relocate:

- Giza: Reliably commute or planning to relocate before starting work (required)