125 Success Manager jobs in Egypt

Overview

At Reviver Global, we're redefining how organizations communicate across languages and cultures by combining human expertise with innovative AI-driven solutions. We are seeking a dynamic
Customer Success Manager / Account Manager

to join our growing team. The role will focus on ensuring exceptional client experiences—reducing churn, increasing account value, and managing the full lifecycle of client relationships, from onboarding to training and ongoing success. 

What you'll do

• Serve as the primary point of contact for assigned accounts, ensuring high levels of customer satisfaction and retention.
• Manage handoff, from Growth to Production, including onboarding, training, and account setup, ensuring a seamless start for new clients.
• Build strong relationships with clients by understanding their needs, business objectives, and growth opportunities.
• Monitor account health, proactively addressing potential churn risks and identifying upsell/cross-sell opportunities.
• Conduct regular business reviews and share insights to demonstrate value and ROI of Reviver Global's services.
• Collaborate with internal teams (Operations, Sales, Tech) to resolve issues quickly and deliver consistent client success.
• Identify growth opportunity, ensuring accounts are fully utilizing Reviver Global's language services and AI-enabled solutions.
• Prepare reports and dashboards to track account performance and KPIs.

Requirements:

• 3–5 years of experience in
  Customer Success, Account Management, or Client Services
  within SaaS, B2B services, or language/translation industries.
• Strong client relationship management skills with proven success in reducing churn and expanding account value.
• Exceptional communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
• Data-driven mindset; comfortable with reporting, KPIs, and CRM platforms.
• Fluency in English is essential.
  Proficiency in Arabic or other languages is a strong asset.
• Bachelor's degree in Business, Communications, or related field an asset.
• Knowledge of the language services or SaaS sector preferred.

Plastic Bank is seeking a
driven, strategic, and relationship-focused Senior Customer Success Manager
to steward some of the most purpose-driven partnerships in the world—while also leading and mentoring a growing team of Customer Success Managers.

In this hybrid role between customer success, marketing, and sales, you'll serve as the
primary point of contact for key European and Egyptian partners
, ensuring they are not only supported but also inspired to expand their impact. You'll also play a pivotal role in shaping the
future of the customer success function
at Plastic Bank, coaching your team, refining playbooks, and driving excellence across every interaction.

You'll think like a strategist, act like a marketer, and lead like a trusted advisor. This role is ideal for someone who pairs
executive presence
with
team leadership
, who can balance day-to-day partner needs with the
big-picture growth strategy
, and who thrives in a mission-driven, fast-moving environment.

WHAT YOU'LL DO

Partner Leadership & Relationship Management

• Serve as the
  senior relationship owner
  for high-value European and Egyptian partners, ensuring alignment on goals and measurable impact.
• Lead seamless onboarding experiences, setting the tone for long-term trust and collaboration.
• Host strategic business reviews and thought-partnership sessions with senior client stakeholders.

Growth & Strategic Opportunity Creation

• Identify and pursue opportunities to upsell, cross-sell, and expand Plastic Bank offerings.
• Anticipate partner needs, surface insights, and design creative engagement strategies that unlock deeper value.
• Stay ahead of market and sustainability trends to advise partners with foresight and credibility.

Marketing & Engagement Strategy

• Collaborate with marketing to amplify partnerships through storytelling, co-branded campaigns, and public impact moments.
• Champion Plastic Bank's mission in every partnership conversation, helping translate impact into visibility and growth.

Team Leadership & Operational Excellence

• Lead, mentor, and coach the Customer Success team
  —setting priorities, supporting growth, and fostering accountability.
• Improve partner success playbooks, metrics, and customer journey design to scale impact across the organization.
• Ensure operational rigor in CRM use, reporting, and renewal planning.
• Flag risks and guide resolution with both diplomacy and decisiveness.

WHO YOU ARE

• Experienced leader
  with 5+ years in customer success, partnerships, or account management, ideally in B2B environments.
• Proven success managing
  senior-level client relationships
  and navigating complex stakeholder groups.
• Demonstrated ability to
  lead and develop teams
  , providing coaching and fostering high performance.
• Strategic thinker with the ability to zoom out on big-picture growth while executing with precision.
• Strong communicator—comfortable influencing at all levels from CSR leads to C-suite executives.
• Highly organized, proactive, and adaptable—you thrive in fast-paced, evolving environments.
• Passionate about sustainability, community impact, and building a better future for our planet.
• Familiarity with CRM and collaborative tools is a plus.

How to apply:

• If you're interested in learning more about our mission and operations before a potential interview, consider signing up for a free Impact Account on our home page.

WHY JOIN PLASTIC BANK?

At Plastic Bank, your work fuels a global movement to help stop plastic pollution and poverty. You'll join a passionate, collaborative team that is reinventing how business, environment, and humanity intersect. Together, we turn waste into worth—empowering communities and transforming lives
.

is a fast-growing SaaS platform that transforms how property owners, managers, and enterprises operate and engage with their communities. From facility and asset management to tenant experience, AI-powered leasing, and finance automation, Tenex is redefining PropTech in the GCC and beyond. With 80% of our customers in GCC, our mission is to empower organizations to achieve 10x growth in operations through technology.

We're looking for a
Customer Success Manager (CSM)
to join our team and lead our customer relationships. At Tenex, CSMs have reliable working hours, a fully remote setup, and the autonomy to drive real impact with clients.

⸻

What You'll Do

•
Own customer relationships
: Act as the main point of contact for assigned accounts, ensuring adoption, satisfaction, and retention.

•
Drive adoption
: Guide customers in maximizing Tenex modules (property management, leasing, finance, maintenance, AI tools, community engagement).

•
Onboard effectively
: Deliver smooth and structured onboarding experiences, ensuring customers go live quickly and effectively.

•
Be proactive
: Monitor account health, anticipate risks, and design strategies to prevent churn while identifying upsell opportunities.

•
Collaborate cross-functionally
: Partner with Sales, Product, and Engineering to ensure customer feedback translates into product improvements.

•
Educate & enable
: Train client teams on new features, share best practices, and champion Tenex as a productivity driver.

•
Strategic account management
: Build long-term trusted relationships with decision-makers, from real estate developers to enterprise operations leaders.

⸻

What We're Looking For

• 4+ years of experience in SaaS Customer Success, Account Management, or related roles (Enterprise SaaS is a plus).

• Strong understanding of SaaS metrics (ARR, retention, expansion) and ability to manage renewals and upsells.

• Excellent communication and relationship-building skills across technical and executive stakeholders.

• Highly organized with a structured approach to managing multiple accounts.

• Comfortable working remotely, self-driven, and accountable to clear outcomes.

• Arabic language proficiency is a strong advantage (given our core market in GCC).

⸻

Why

•
Remote-first, reliable hours
– we respect work-life balance.

•
High-impact role
– your success directly drives Tenex's ARR growth.

•
Ownership
– we want CSMs who think like partners, not employees.

• •
  Regional leadership
  – shape the future of PropTech across the GCC

Company Description

Zyda is the all-in-one mobile ordering and marketing platform for hospitality, dedicated to helping brands maximize their revenue. We provide comprehensive solutions tailored to the unique needs of the hospitality industry to enhance customer engagement and streamline operations. Our platform integrates ordering and marketing features to drive growth and operational efficiency.

Role Description

This is a full-time on-site role for a Customer Success Manager located in Qesm El Maadi. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention, building and maintaining strong relationships with clients, and providing excellent customer service. The role will also involve using analytical skills to assess customer needs and identify opportunities for improving the customer experience.

Qualifications

• Customer Satisfaction and Customer Service skills
• Customer Retention and Relationship Building skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the hospitality industry is a plus
• Bachelor's degree in Business, Marketing, or related field

Company Description

HR HUB is your trusted hiring and recruitment partner based in Egypt, established in 2024. We specialize in connecting top-tier talent with leading companies, fostering matches that promote business growth and individual career advancement. HR HUB is committed to guiding companies in finding the perfect candidates and helping individuals advance their careers. Join us to unlock your full potential and drive your success forward.

Role Description

This is a full-time, on-site role for a Customer Success Manager based in Heliopolis. In this role, you will be responsible for ensuring customer satisfaction, building and maintaining customer relationships, and improving customer retention. You will analyze customer needs, provide exceptional customer service, and work to continuously enhance the customer experience. Daily tasks include handling customer inquiries, conducting follow-ups, and implementing strategies to meet and exceed customer expectations.

Qualifications

• Experience in Customer Satisfaction and Customer Retention
• Strong Analytical Skills
• Proven Relationship Building abilities
• Exceptional Customer Service skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Heliopolis
• Previous experience in a customer success or similar role is beneficial
• Bachelor's degree in Business, Communications, or related field is preferred

Company Overview

NTAM Group is a leading global marketing agency with strong roots in the Middle East. We help brands expand their reach and create measurable impact by combining communication, experience, commerce, and technology to support sustainable growth. Our 360° solutions span both digital and traditional channels, powered by our sub-brands specializing in healthcare, hospitality, sports, media production, B2B solutions, AR/VR, 3D experiences, and sustainability initiatives.

Role Overview

We are seeking a
full-time, on-site Account Manager
to join our Alexandria, Egypt team. In this role, you will manage client relationships, oversee multi-channel campaigns, coordinate with internal teams, and ensure the successful delivery of projects. You will also identify opportunities for growth, conduct market research, and support client objectives, primarily for the Gulf and KSA markets.

Key Responsibilities

Client Relationship Management

• Act as the main point of contact for clients in the Gulf and KSA, ensuring clear communication and strong professional relationships.
• Conduct regular meetings (on-site and virtual) to provide updates, gather feedback, and plan upcoming campaigns.
• Build long-term partnerships by focusing on client satisfaction, retention, and business growth.
• Understand regional business culture to anticipate client needs effectively.

Campaign & Project Management

• Oversee end-to-end campaign execution across digital, social, and traditional media channels.
• Create and manage project timelines, ensuring deliverables are completed on time and within scope.
• Collaborate with creative, media, digital, and production teams to maintain smooth workflows.
• Monitor campaign results and ensure all outputs align with client objectives and local market requirements.

Strategic Communication & Briefing

• Translate client objectives into actionable briefs for internal teams.
• Ensure all deliverables align with brand tone, KPIs, and market dynamics.
• Serve as the link between client feedback and internal teams to maintain efficient, high-quality output.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Certifications (Google Ads, Facebook Blueprint, HubSpot) are an advantage.
• 3–5 years of experience in account management or client servicing within a marketing agency.
• Experience handling clients in the Gulf market, with solid knowledge of local consumer and business practices.
• Proven record managing multi-channel marketing campaigns tailored to regional markets.

Key Skills

• Strong client relationship and communication skills.
• Ability to manage multiple campaigns and meet deadlines.
• Hands-on experience with digital and traditional marketing campaigns.
• Familiarity with tools like Google Analytics, Google Ads, Meta Ads Manager, CRM, and project management tools.
• Results-driven with an analytical approach to campaign performance.

If you are interested, please submit your application or send your updated CV with the job title to

.

Company Description

At Remah Digital LLC, we empower businesses to thrive in the face of digital transformation. We specialize in helping ambitious companies achieve their goals by navigating complex digital challenges with confidence. Our tailored solutions keep businesses competitive, innovative, and ready for the future. From strategy to execution, Remah is your partner in building a future-ready business.

Role Description

This is a full-time hybrid role for a Customer Success Manager based in Ismailia, with some work from home acceptable. The Customer Success Manager will be responsible for managing and nurturing customer relationships, ensuring customer satisfaction and retention, and analyzing customer needs to provide solutions. Day-to-day tasks include responding to customer inquiries, developing strategies to enhance customer success, and working closely with other teams to ensure a seamless customer experience.

Qualifications

• Skills in Customer Satisfaction and Customer Retention
• Strong Relationship Building and Customer Service skills
• Excellent Analytical Skills
• Outstanding written and verbal communication skills
• Ability to work independently and in a hybrid work environment
• Experience in the digital transformation industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

Customer Success Manager | Remote

Velti is looking for a Customer Success Manager to assist with the design, prelaunch, and execution of large-scale gaming campaigns for our clients. This role involves pre and post launch of projects, monitoring and daily tasks along with regular meetings with clients to discuss progress and optimization strategies. Internal collaboration with both technical and business departments is required.

Responsibilities

As a Customer Success Manager (CSM) at Velti, you'll collaborate with internal and external technical and business teams to design and optimize user engagement programs. This is an ideal role for someone who thrives in building trust relationships with clients and can use data to produce revenue growth solutions.

• Collaborate with other company departments e.g. Operations, Copywriting, Tech and Project managers to ensure project faultless performance and resolve possible issues.
• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their goals, challenges, and objectives
• Focus on team happiness and better coordination, to build a high performing team.
• Liaise with clients regarding improvements, reporting and project handling.
• Produce daily and weekly projects' financial reports for clients and upper management.
• Hypothesize and prove assumptions via effective use of reporting and data presentation (participant tenure, spending and segmentation).
• Propose, deliver and execute testing to maximize project performance and revenues.

Daily routine tasks

• Monitor project performance via the online reporting tools.
• Have the ability to understand and interpret the data from the available reporting tools, in order to identify any possible issues and escalate them appropriately to stakeholders (Velti internal teams, partner and client).
• Prepare weekly progress reports presentations (PowerPoint).
• Handle incoming customer complaints via email.
• Handle incoming requests by Client and the consequent communication.
• Establish communication between Velti, partner, Client.
• Attend (on a weekly/monthly) basis meetings with client in order to discuss project progress, lessons learned, propose new actions and optimization techniques.
• Establish good relationship with client in order to become #1 contact point for any query, discussion, suggestion, while keeping eyes open for any upsell opportunity that might arise.
• Identify and pursue opportunities for upselling or cross-selling additional products/services to existing clients based on their needs and usage patterns
• Proactively engage with clients to drive adoption, usage, and satisfaction with our products/services, providing guidance, best practices, and support

The Customer Success department is pivotal to the company, overseeing the financial outcomes of each project and collaborating with all departments to maximize performance.

Minimum Qualifications

• 1 to 3 years of experience in Sales, Customer Success or other relationship management roles
• Proven ability to build and maintain long client relationships
• Mathematical & analytical thinking Excellent knowledge of MS Excel & PowerPoint
• Both fluent in business level Arabic and English
• Readiness to travel to client offices for local project support
• Bachelor's degree
• Experience working closely with technical teams
• Strong collaborative and communication skills.

Additional Qualifications

• Track record of working towards revenue targets
• Experience working in the Telecom industry
• Experience with financial targets and performance.
• Familiarity with data reporting, CRM and email management tools
• Experience in working for a SaaS B2B company

We want to take care of you, therefore we offer a comprehensive, competitive benefits program, designed to provide you with what you value the most. At Velti, we believe that if we want to achieve career success, we should first achieve work-life balance. With this in mind, we have created an environment where our people can learn, grow and flourish, on both personal and professional fronts.

Benefits & Perks

• Competitive salary package
• Work from home policy
• Modern and friendly work environment

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building and maintaining strong relationships with clients. Day-to-day tasks include addressing customer inquiries and concerns, analyzing customer data to improve service, and working closely with different departments to ensure customer needs are met and exceeded.

Qualifications

• Skills in Customer Satisfaction and Customer Service
• Analytical Skills and the ability to interpret customer data
• Proficiency in Customer Retention and Relationship Building
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a remote environment
• Experience in a similar role is a plus
• Bachelor's degree in Business, Marketing, Communications, or a related field