24 Success Manager jobs in Egypt

We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.

We are Backed by world class regional & international investors; BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.

As part of our growth, we are hiring a Customer Success manager to establish processes and strategies that will guarantee seamless customer/user experience.

**Responsibilities**:
In this role you will;
- Helping clients with onboarding, implementation and in charge of account management.
- Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes.
- Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention.
- Activating and renewing our customer base, acting as the customer's main advocate within RemotePass

**Requirements**:
You have;
- 3+ years experience in CSM
- Customer obsessed and have significant experience building and nurturing customer relationships
- Record of meeting or exceeding customer renewal and retention goals in a high growth setting
- Team player, and enjoy working on a diverse team.
- Experience working with clients and team members from multiple countries and across multiple time zones
- Experience working on a remote team
- Experience working at a high growth start-up or scale up
- FinTech or HRtech experience
- Very comfortable with CRM
- English-speaker and Arabic (would be a great plus!)

**Nice To have**:

- SaaS, HR & FinTech background

**Cloud Customer Success Manager (USA working hous/days)**

**The Elevator Pitch: Why will you enjoy this new opportunity?**

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware Professional Services Organization influences the success of each VMware implementation. The Professional Services team is dedicated to the success of the customer and their digital strategy.

As a Customer Success Manager, you will play a critical role in accelerating VMware’s growth in Software-as-a-Service (SaaS) software business by enabling customers to adopt our advanced products and technology and realize business value rapidly and successfully. Without you, our customers can’t capitalize on their investments in our solutions!

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- As a Customer Success Manager, you hold the responsibility for understanding customer’s roadmap and use cases, becoming a trusted advisor to assist them in realizing their cloud strategy and challenging customers to think in new and creative ways that enable them to maximize value in VMware.
- You will use your previous experience in customer success to drive proactive customer interactions resulting in a higher rate of product consumption. In doing this, you will be responsible for proactively identifying risks through risk mitigation plans and undertaking discovery and education activities to identify opportunities for EUC product usage across organizational functions.
- Within 30 days of employment, you will be able to leverage your unrivaled product knowledge and proven skills to help large organizations streamline deployment and improve operations of their VMware Cloud
- Within 60 days of employment, you will be able to lead upsell efforts by identifying additional use cases and positioning new solution offerings to clients all while driving organic growth and expansion within your assigned accounts.

**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

Customer Value Realization
- Ensure customers’ needs and challenges are communicated and understood by executives and functional teams
- Drive resolution of problems or critical issues for assigned customers by aligning appropriate resources, including professional communication with all stakeholders
- Anticipate future customer needs and proactively reach out to resources at VMware to address them

Health Monitoring
- Conduct periodic touchpoints to measure customer satisfaction and product deployment levels.
- Meet with customers on a regular basis to proactively monitor deployment velocity and work towards addressing any deployment blockers.
- Leverage CS analytics for identifying predictive indicators of churn and take mitigating actions. The CS platform will also be used to monitor customer health scores
- Travel up to 10% of the time as might be needed

Adoption and Customer Retention
- Proactively review customer consumption and billing to help customers optimize their investment
- Share customer feedback with BUs and R&D for product development
- Help to identify, generate, and facilitate additional revenue leads and share with the account team.

**What is the leadership like for this role? What is the structure and culture of the team like?**

The hiring manager for this role is Waleed Salah, Senior Manager, Multi-cloud Customer Success, AMER SMEs. His expertise has been built from the frontlines with roles in Customer services, Customer Experience and Customer Success and in management of complex teams for the past fifteen years.

Waleed’s management philosophy is about encouraging everyone on the team to be independent thinkers and not feel like he is looking over their shoulder. Waleed looks for people who can think out-of-the-box and then execute on a good idea. Innovation = Creativity and Execution.

The core team is made up of 12 Multi-cloud Customer Success Managers. The team works on USA EST time zone which is 4:00pm to 12:30am Egypt time

**Where is this role located?**

Remote: this role is fully remote and can be done anywhere in Egypt

**What are the benefits and perks of working at VMware?**
- Employee Stock Purchase Plan
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness and wellbeing group classes

The Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes.

**Responsibilities**:
The Account Executive will be responsible for the following:
**Customer Engagement**
- Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive and business and technical decision makers at high levels of the customer's organization to establish alignment and secure buy-in and execution. Connects the customer to Microsoft executives. Leverages strong customer engagement strategies to build long-term relationships with customers and drive budget allocation decisions. Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President).
- Proactively develops a comprehensive understanding of customer's business needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer highly-customizable digitalization solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model.
- Leads digital transformation for assigned accounts to drive business outcomes and create business value for customers. Disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale.

**Account Management**
- Develops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Leads multiple, diverse and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth. Ensures sales consumption and adoption goals on target. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
- Thinks strategically about account planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans and involves senior leadership team.
- Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.
- Expands network of key internal (e.g., Microsoft Consulting Services (MCSs)) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners.

**Sales Excellence**
-

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Obour**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering.
- Minimum 1 year experience.

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Mehwar El Moushir**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering or 4-year college degree.
- Minimum 2 years’ experience.

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
- World Kinect Energy Services is growing!_
- Do you have what it takes to help our customers manage their energy risks? Do you want to contribute to a more sustainable future? Do you have sales talent and business skills to build and manage customer relationships?_
- We are now searching for a Team Lead Key Account Manager position in Denmark._

RESPONSIBILITIES:
The role of Team Leader, Key Account Manager includes but is not limited to the following tasks and responsibilities:

- Reporting to Commercial Director for Northern Europe
- As Team Leader, you will take responsibility for the day to day management of all Key Account Managers based in Denmark, including work load management, resource planning and client allocation
- Be key in driving the sales activity of the team together with representing the customer when it comes to product development
- In addition, managing your own customer accounts, both assigned and acquired, and develop these accounts commercially
- Delivering the Key results and Objectives set for the team and yourself
- Ensuring the team take responsibility of assigned accounts by building and maintaining strong relationships with all clients through regular dialogue and review meetings
- Manage the retention and renewal of all service contracts for the accounts you manage directly and oversee those within your team
- Help build new and diversified revenue streams through sales opportunities, both cross-selling other Kinect Energy services to existing customers and brining in new customers
- Maintain an oversight of service delivery teams to ensure service levels meet contractual obligations and address service delivery issues in conjunction with the operational teams where appropriate
- Periodic status updates with clients reviewing the local and global market, the status of their supplier contracts and horizon and the development and value of the portfolio
- Continuous pro-active contact with customers on issues relating to the customer's energy business
- Administration of contract documents and maintaining records, systems and CRM with relevant customer information
- Ensure full compliance with Internal and external reporting requirements
- Office administration

PERSON SPECIFICATION (BACKGROUND AND SKILLS):
The profile needed for the position:
- Preferably a graduate with a minimum of 5 years relevant commercial experience- Self-confident, independent way of working and having the ability to handle high workloads- Experience of sales or customer facing roles is essential- Experience of team leader role and leader capability is preferable- Demonstrable experience in energy markets- Willingness to travel- Great interpersonal skills with ability to deal with all levels of the business hierarchy- Ability to be a team player- Hard worker who can have fun- Experienced ICT user, most notably Excel

LI-AG1

**About Flex Living**:
Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within.

**About the Role**:
This is an fully-remote entry-level position, for someone wanting to start their career in the PropTech industry. You will undertake various tasks and learn how a high-growth company gets built from the ground up. By working directly with the founders there will be ample development and growth opportunities.
- Communicating with new and existing customers to provide:

- Quotes on available properties
- Check-in and check-out assistance
- Maintenance support
- Complaints handling and resolution

**About you**:

- Must have: English Written and spoken - Fluent or Native
- Another language: Spanish, French, Arabic - Fluent or Native
- Have excellent verbal and written communication skills
- Be hard-working and have a positive attitude
- Have a team mentality
- Have a passion for providing optimal service
- Be willing to solve problems creatively, collaboratively and also independently.

**Salary**: ($600 - $900 depending on experience)

**Salary**: E£22,800.00 - E£34,200.00 per month

Job Title:
Customer Success Specialist - Portuguese
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Portuguese (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
English - Customer Success Specialist
Job Description
The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (