78 Store Opening jobs in Egypt
Store Porter
Hurghada, Al Bahr al Ahmar
Marriott Worldwide
Posted today
Job Viewed
Job Description
**Job Number** 22166722
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
This advertiser has chosen not to accept applicants from your region.
0
Store Keeper
Premier Services & Recruitment
Posted today
Job Viewed
Job Description
Job Description & Specification:
warehousing / Store keeper, inventory
- Languages:
- English : Very good
**Job Details**:
- Country:
- EGYPT- City:
- Cairo- Job Type:
- Full Time- Industry:
- FMCG ,- Gender:
- Salary Negotiable:
- YesApply
warehousing / Store keeper, inventory
- Languages:
- English : Very good
**Job Details**:
- Country:
- EGYPT- City:
- Cairo- Job Type:
- Full Time- Industry:
- FMCG ,- Gender:
- Salary Negotiable:
- YesApply
This advertiser has chosen not to accept applicants from your region.
1
Store Manager
Sportline Co.
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
**Requirements**:
- Proven successful experience as a retail Store Manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
**Requirements**:
- Proven successful experience as a retail Store Manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
This advertiser has chosen not to accept applicants from your region.
2
Store Manager / Deputy Store Manager - Egypt, Mall
GMG
Posted today
Job Viewed
Job Description
**About GMG**
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
**About the role**
The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.
**Core Responsibilities**:
- Communicates store targets to the team and drives sales to achieve financial objectives
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
- Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
- Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
- Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
- Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
- Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
- Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
- Maintains window and in-store displays to a high standard in line with merchandising guidelines
- Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
- Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
- Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
- Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
- Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
- Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
**People Management**:
- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
- Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
- Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
**Qualifications**:
- Fluent English (written and spoken)
- Industry expertise
- Product/Category knowledge
- Retail Experience
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
**About the role**
The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.
**Core Responsibilities**:
- Communicates store targets to the team and drives sales to achieve financial objectives
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
- Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
- Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
- Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
- Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
- Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
- Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
- Maintains window and in-store displays to a high standard in line with merchandising guidelines
- Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
- Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
- Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
- Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
- Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
- Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
**People Management**:
- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
- Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
- Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
**Qualifications**:
- Fluent English (written and spoken)
- Industry expertise
- Product/Category knowledge
- Retail Experience
This advertiser has chosen not to accept applicants from your region.
3
Store Manager - Guess Egypt
Cairo, Al Qahirah
Chalhoub Group
Posted today
Job Viewed
Job Description
**Who we are**
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
**What you'll be doing**
At Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.
- You will drive in-store CX initiatives
- Plan succession of team members in terms of readiness
- Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
- Drive eNPS through people experience initiatives and culture
- Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
- Offer store support including concessions, real-time as per business needs
- Act as the key point of contact with back-office operations
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
- Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.
- Ensure store team is working towards the same goal
- Promote omni-channel sales
- Increase the store revenue target vs actual
- Increase sell-through at full price
- Provide input to whats working well, whats not working well and feedback
**What you'll need to succeed**
**What we can offer you**
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
**What you'll be doing**
At Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.
- You will drive in-store CX initiatives
- Plan succession of team members in terms of readiness
- Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
- Drive eNPS through people experience initiatives and culture
- Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
- Offer store support including concessions, real-time as per business needs
- Act as the key point of contact with back-office operations
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
- Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.
- Ensure store team is working towards the same goal
- Promote omni-channel sales
- Increase the store revenue target vs actual
- Increase sell-through at full price
- Provide input to whats working well, whats not working well and feedback
**What you'll need to succeed**
**What we can offer you**
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance is now hiring Customer Service Representatives
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
Ability to Commute:
- Cairo (required)
Ability to Relocate:
- Cairo: Relocate before starting work (required)
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
Ability to Commute:
- Cairo (required)
Ability to Relocate:
- Cairo: Relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance is now hiring Customer Service Representatives
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Nok Human Capital
Posted today
Job Viewed
Job Description
NOK Human Capital is hiring " Customer Service Representatives "
- Excellent up to fluent English level
- Excellent up to fluent French level
- Flexible with rotational shifts
- Salaries up to 18k
- 2 days off ( rotational )
- Location Maadi
- Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply
**Salary**: E£9,200.00 - E£12,000.00 per month
- Excellent up to fluent English level
- Excellent up to fluent French level
- Flexible with rotational shifts
- Salaries up to 18k
- 2 days off ( rotational )
- Location Maadi
- Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply
**Salary**: E£9,200.00 - E£12,000.00 per month
This advertiser has chosen not to accept applicants from your region.
7
CUSTOMER SERVICE CONSULTANT
Vontier
Posted 11 days ago
Job Viewed
Job Description
**JOB TITLE** : CUSTOMER SERVICE CONSULTANT
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Associate
Cairo, Al Qahirah
Amazon
Posted 28 days ago
Job Viewed
Job Description
Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
This advertiser has chosen not to accept applicants from your region.
9