322 Staff Management jobs in Egypt

Position Summary:

The Performance Management Specialist will design, implement, and continuously improve our performance management processes. This role will collaborate with HR and business leaders to align employee performance with organizational goals, enhance feedback and coaching practices, and support a culture of continuous improvement and accountability.

Key Responsibilities:

• Design, implement, and manage performance management strategies, including goal setting, mid-year and year-end reviews, and continuous feedback processes.
• Partner with leaders and HR business partners to ensure consistency and fairness in performance evaluations.
• Provide training and support to managers and employees on performance management tools, techniques, and best practices.
• Analyze performance data to identify trends, gaps, and opportunities for employee development and organizational effectiveness.
• Drive the adoption of performance management technologies and optimize system capabilities.
• Develop performance improvement plans and support managers in coaching underperforming employees.
• Support talent calibration sessions and succession planning initiatives.
• Stay current on industry trends, research, and regulatory changes related to performance management and employee engagement.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field (Master's degree a plus).
• 3+ years of experience in performance management, HR, or talent development.
• Strong knowledge of performance management systems and tools (e.g., Workday, SuccessFactors, Lattice, etc.).
• Excellent communication, facilitation, and interpersonal skills.
• Ability to influence stakeholders and drive change across various levels of the organization.
• Analytical mindset with experience in using data to drive decision-making.
• Experience designing and delivering training is a plus.
• Experience in the software industry is a plus.

Job Type: Full-time

Application Question(s):

• Do you have experience in the software industry?
• What's your expected salary?

We are looking for a Senior Performance Management Specialist to join our HR team. The role will focus on supporting and improving the performance management process, helping managers and employees set clear goals, track progress, and build a culture of continuous feedback and development.

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Support the implementation of the performance management cycle (goal setting, mid-year, year-end reviews).

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Help managers and employees set SMART goals aligned with organizational objectives.

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Collect and organize performance data, and prepare simple reports for follow-up.

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Provide guidance to managers on giving feedback and managing underperformance.

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Work with HR colleagues to identify training and development needs.

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Suggest improvements to tools, templates, and processes.

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Bachelor's degree in HR, Business Administration, or related field.

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3–5 years of experience in performance management or HR.

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Knowledge of KPIs and goal-setting practices.

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Comfortable using Excel and basic HR systems.

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Strong communication and teamwork skills.

Essential Qualifications & Skills:

• Own end-to-end performance management cycle across KSA, Egypt, Oman, Bahrain, and Qatar, ensuring process alignment, compliance, and execution excellence.
• Configure and optimize performance systems in collaboration with the Digital Transformation team.
• Develop and roll out the annual communication plan to ensure clarity and engagement at all levels.
• Generate regular performance reports and dashboards for HR, business leaders, and executive committees.
• Oversee operational execution, ensuring deadlines and quality standards are consistently met.
• Manage and monitor PIPs across all markets, ensuring fairness, documentation, and alignment with company policies.
• Design and facilitate training programs, toolkits, and guidelines to strengthen line managers' and employees' capability in performance conversations.
• Collaborate with the Talent Development Team the Training sessions logistics needed.
• Develop creative engagement materials (flyers, infographics, communication toolkits) to embed the performance culture.
• Partner with stakeholders to integrate employee feedback (NPS, pulse surveys, Continuous Feedback) into process improvements.
• Lead the 360° feedback cycle for management, including framework design, process frequency, and system governance.
• Partner with OD and Talent teams to integrate insights into leadership development action plans.
• Deliver executive-ready analysis of trends and recommendations for leadership effectiveness.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field (Master's degree or certification in HR/Talent Management preferred).
• 5-7 years of progressive HR experience with a strong focus on performance management and talent processes.
• Proven track record of managing multi-country performance cycles in complex, matrix organizations.
• Hands-on experience with system configuration and HR technology platforms of SAP SuccessFactors is a must and totara is a plus.
• Strong background in designing and implementing PIPs.
• Demonstrated experience in leading 360° feedback processes, including framework creation and follow-through.
• Advances experience of MS Office Tolls (Excel, PowerPoint, word & power BI)

Skills & Competencies:

• Technical Expertise:
  Strong command of performance management methodologies, calibration frameworks, and talent analytics.
• Project Management:
  Ability to drive cross-country programs, manage multiple stakeholders, and meet deadlines with precision.
• Data & Analytics:
  Advanced skills in reporting and dashboarding (Excel, Power BI, or similar).
• Communication:
  Exceptional written and verbal communication skills; adept at creating engaging content and facilitating workshops.
• Stakeholder Management:
  Ability to influence senior leaders and build trusted partnerships across diverse geographies.
• Innovation Mindset:
  Creative thinker able to design engaging materials and improve processes based on feedback (NPS, surveys, etc.).

Monitor real-time call center performance, including adherence, shrinkage, and service levels.

• Execute intraday management of staffing, adjusting schedules and allocations to meet operational requirements.

• Develop, publish, and optimize agent schedules to ensure proper coverage.

• Support long-term and short-term forecasting of call volumes, staffing requirements, and shrinkage trends.

• Provide daily, weekly, and monthly reports on workforce performance and KPIs.

• Identify staffing gaps, patterns, and opportunities for process improvements.

• Partner with Operations, HR, and Training to ensure smooth workforce planning and scheduling alignment.

• Escalate risks and recommend proactive solutions to meet SLAs.

Minimum 1–2 years of Workforce Management experience in a call center/BPO environment (real-time, scheduling, or planning).

• Strong knowledge of WFM tools (e.g., IEX, Verint, Genesys, NICE, or similar).

• Proficiency in Excel and data analysis.

• Strong analytical, problem-solving, and communication skills.

• Ability to work under pressure, adapt quickly, and manage multiple priorities.

• Experience in both real-time management and staffing/scheduling is highly preferred

Job Purpose:

• Assume full leadership of Workforce Management and Planning within the Contact Center, developing and executing predictive strategies to ensure optimal utilization of human and material resources. Prepare annual budgets and monitor performance to maintain the balance between service quality, operational efficiency, and cost reduction, in alignment with the center's strategic objectives.

Job Responsibilities:

• Lead the development of predictive workforce planning, analyzing workload variations and call volume forecasts.
• Design flexible scheduling strategies to ensure 24/7 operational readiness.
• Develop analytical models for call forecasting and resource optimization.
• Define, manage, and review key performance indicators (KPIs) to ensure achievement of required service levels.
• Prepare and approve operational budgets, monitor financial variances, and address challenges such as temporary staffing shortages or unexpected workload increases.
• Lead initiatives to enhance operational efficiency and cost control while maintaining service quality and recommend cost-saving measures without compromising customer experience.
• Develop contingency and crisis management plans to ensure effective contact center operations under diverse scenarios.
• Deliver periodic analytical reports to senior management to support strategic decision-making.

Job Qualifications:

• Bachelor's degree in a relevant field.
• 7–10 years of proven experience in Workforce Management (WFM) and Budgeting within Customer Care, including a minimum of 2 years in a managerial role.
• Certification in COPC and/or Six Sigma is an advantage.
• Solid expertise in budget planning, forecasting, and cost management.
• Proficiency in analytics and reporting tools.
• Demonstrated leadership abilities with a strong track record of team collaboration and people management.
• Exceptional organizational skills with keen attention to detail.

• Fixed-term contract
• Full-time
• At least 5 years of experience (Senior level)
• Bachelor degree
• Asset Management Expert

JOB PURPOSE:

The Asset Management & Inventory Control Lead is a critical role focused on ensuring the accuracy and integrity of all company inventory records. This position is responsible for overseeing and executing all cycle counting and physical inventory processes, utilizing Maximo's Physical Count and Cycle Count functionalities.

This role will be investigating and resolving significant inventory discrepancies, recommending and processing necessary adjustments via the Maximo Inventory Adjustments application, and enforcing strict adherence to established receiving and issuance procedures as documented within Maximo. This role is essential for maintaining efficient, cost-effective, and transparent inventory management.

RESPONSIBILITIES/DUTIES

Inventory Control & Accuracy

• Identify, implement, and maintain robust inventory control procedures for all company property, ensuring data is accurate and up-to-date in Maximo.
• Conduct regular spot-checks of inventory levels and report findings to management, proactively identifying potential issues.
• Proactively identify, mitigate, track, and report on any and all inventory issues and discrepancies.
• Ensure all replaced spares and assets are properly returned and logged into the Scrap storeroom for accurate record-keeping.
• Conduct regular visits to various sites and depots to perform physical counts and audits.

Data Analysis & Strategy

• Analyze inventory data to identify trends, pinpoint areas for improvement, and suggest strategies to enhance overall inventory management efficiency.
• Ensure inventory is managed efficiently and cost-effectively to reduce waste and optimize stock levels.

Process & System Management

• Oversee the receiving and issuance procedures as documented in the Maximo system.
• Utilize Maximo's Physical Count and Cycle Count functionalities to manage all inventory audits.
• Ensure all inventory adjustments are properly documented and approved via the Maximo Inventory Adjustments application.
• Propose and implement improvements to current inventory management processes and systems.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor's degree in Commerce, Business Administration, or an Engineering field is preferred.
• Excellent command of both spoken and written English and Arabic.

KNOWLEDGE:

• In-depth and practical knowledge of inventory management software, data analysis, and related techniques.
• A deep understanding of and experience with the MAXIMO System is essential.
• High proficiency in Microsoft Office applications, particularly Excel.
• Strong problem-solving and organizational skills.

EXPERIENCE:

• 7 to 10 years of relevant work experience, with a strong preference for experience within a multinational environment.
• Prior experience in Electromechanical industries is a plus.

DESIRED BEHAVIORS & EXPERIENCE

• Possessing an alert mind and the ability to make quick and effective decisions.
• Highly organized with exceptional time management skills to handle multiple tasks simultaneously.
• Strong problem-solving skills and an analytical mindset.
• Excellent communication skills for collaborating with various departments and stakeholders.
• Proven ability to work independently and visit various sites and depots as required.

Location

Address

Cairo, Cairo, Egypt

Job Objective:

To strategically design, implement, and manage comprehensive talent management and training initiatives that attract, develop, and retain high-performing employees, ensuring the alignment of individual capabilities with Grifols Egypt's strategic goals and fostering a culture of continuous learning and growth.

Environment

Internal
: All department heads and leaders across various functions (Quality, Operations, Commercial, Finance, etc), individual employees at all levels, and senior management. Will collaborate closely with other HR functions, such as Talent Acquisition and HR Business Partners.

External
: Interacts with external training providers, consultants, academic institutions, industry associations, and HR technology vendors.

Key responsibility

• Talent Management Strategy
  : Develop, implement, and continuously refine GEPD's talent management strategy, including succession planning, talent reviews, and high-potential programs.
• Learning & Development (L&D):
  Identify organizational and individual training needs through strong training needs assessments (surveys, interviews, performance data analysis). Design, develop, and deliver/facilitate engaging and effective training programs (e.g., leadership development, technical skills, soft skills, onboarding, compliance).
• Succession Planning & Talent Review
  : Lead annual talent review sessions/ committee to identify critical roles, assess talent readiness, pinpoint high-potential employees, and develop proper succession plans for key positions across the organization.
• Onboarding & Induction
  : Enhance and manage the new hire orientation and induction programs to ensure seamless integration of new employees, focusing on company culture, values, policies, and initial role-specific training.
• Talent Pool & Data Analytics
  : Maintain comprehensive talent profiles within the HRIS/performance management system, leveraging data analytics to identify talent trends, inform strategic decisions, and measure the effectiveness of talent programs.
• Career Development & Engagement
  : Implement career development frameworks and tools to support employee growth, retention, and engagement, including mentorship programs, coaching, and internal mobility initiatives.
• Vendor Management
  : Select, negotiate with, and manage external training providers and consultants to ensure high-quality and cost-effective solutions that meet organizational needs.
• Budget Management
  : Manage the budget allocated for talent management and training initiatives, ensuring efficient resource utilization.
• Policy & Compliance
  : Ensure all talent management and training activities comply with company policies, local labor laws, and industry regulations (GEPD quality standards).
• Continuous Improvement
  : Stay ahead of best practices and emerging trends in talent management and learning technologies to drive continuous improvement and innovation within HR programs.

Academic experience required

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Master's degree (MBA, MA in HR) or relevant professional certifications (e.g., CIPD, ATD, SHRM) are highly preferred.

Professional Experience Required

• 7-10 years of progressive experience in Human Resources, with at least 3-5 years specifically in a dedicated Talent Management, Learning & Development, or Organizational Development role, preferably within a pharmaceutical/healthcare manufacturing environment.
• Proven track record of successfully designing and implementing comprehensive talent management programs (performance management, succession planning, leadership development).
• Demonstrated experience in conducting training needs assessments, developing curriculum, and delivering engaging training sessions.
• Experience with HRIS and performance management systems (such as SAP SuccessFactors) and leveraging data for insights.

Computing Skills

• Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong experience with HRIS/HRM software and Learning Management Systems (LMS).
• Proficiency in data analysis tools and presentation software.

Personal Skills

• Excellent communication (written and verbal) and presentation skills, with the ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Exceptional interpersonal and relationship-building skills.
• Proactive, self-motivated, and results-oriented with a strong sense of ownership.
• Ability to manage multiple projects simultaneously and work effectively in a fast-paced, dynamic environment.
• High level of integrity, discretion, and confidentiality.

Languages

• Fluent in both written and spoken English.
• Fluent in written and spoken Arabic.

Company Description

Pinnacle Construction Projects (PCP) is a contracting firm committed to delivering high-quality projects with speed and accuracy. We employ experienced and motivated professionals who strive to meet our customers' expectations and adhere to international and local standards. Our wide range of services, from finishing to complete project builds, ensures reliable work and timely delivery. PCP is dedicated to saving our customers' time and money by completing projects well before their deadlines.

Role Description

This is a full-time hybrid role for a Talent Management & OD Specialist located in Heliopolis. The Talent Management & OD Specialist will be responsible for enhancing employee engagement, overseeing training and development programs, managing performance, planning for succession, and managing overall talent. The role involves developing strategies, coordinating programs, and implementing best practices to foster a dynamic and effective work environment.

Qualifications

• Experience in Employee Engagement and Talent Management
• Skills in Training & Development and Performance Management
• Knowledge of Succession Planning strategies
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work independently and in a hybrid work environment
• Experience in the construction or contracting industry is a plus
• Bachelor's degree in Human Resources, Organizational Development, or related field

Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Business Unit Description
Established in the region for over 40 years, PwC Middle East employs over 6,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

MERC
"Middle East Resourcing Center"
Business Unit is the deparmtment responsible for supporting the operations for the Consulting Line of Service. The department focuses on multiple competencies such as Resourcing, Business Development, Talent Aqusition & Recruitment, Human Capital, Communications, and Central Finance. MERC Consulting team contributes in the achievements of the consulting line of service by providing the backend support required to delivere high end results to our clients.

Job Summary
Location: Qatar, Jordan, Egypt, Lebanon

The Resource Management team plays a pivotal role in supporting the implementation, delivery, and operationalization of RM services, along with the ongoing development and management of the respective business unit. This is a people-focused role founded on effective working relationships with all key stakeholders while supporting the firm's people agenda. The RM team ensures we have the right people in the right place at the right time to best support our clients.

Roles & Responsibilities
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support the business unit in the delivery of the firm's programs including the day-to-day responsibility of resource planning.
• Plan, coordinate, and implement resource management (workforce planning/deployment/talent management) activity to support the overall Consulting business objectives and RM strategy.
• Act as the main point of contact for all day-to-day deployment and query resolution. Demonstrate a solid understanding and knowledge of the ME Consulting Practice and its various client service offerings across all offices.
• Ensure business and client needs are delivered in an efficient manner by optimizing the allocation of work and deployment of staff. Maximize profitability in conjunction with personal development plans and individuals' well-being.
• Proactive in relation to the supply and demand challenges of the local and regional business i.e. busy periods, recurring business, urgent client needs, etc.
• Drive, engage, and promote the use of the key resourcing system within the Consulting business in order to forecast and track capacity, forward plan for the business pipeline, and manage skills and capabilities within the business.
• Produce and distribute Management Information (MI) for consulting practice (e.g. graphs, analytical data, trends, monthly and yearly comparisons). Review and analyze reports highlighting BU trends and any risks/exceptions and make deployment decisions based on the data.
• Work with the Finance, Operations, and Human Capital teams to understand headcount and engagement budgeting to enable effective local deployment and to plan accordingly.
• Challenge the Consulting business' protocols if and when impacting teams' operational effectiveness i.e. completion of system's maintenance/timesheets, the accuracy of time recording, etc.
• Build effective working relationships with other functions such as Human Capital (HC), Finance, Learning & Development, and leverage these relationships to ensure RM objectives are met.
• Be available to support with any project work outside of RM as required

Additional Roles & Responsibilities
Skills and Competencies

• Previous work experience is preferable, within professional services or a large corporate environment, this could include; workforce planning/ resourcing / recruitment.
• Project management / human resources and operations.
• Preferred experience successfully maintaining staff deployment through resource management/allocation technology e.g. Retain, TalentLink, or similar.
• Proven work experience in prioritization/conflict resolution, with the ability to manage complex conflicts between numerous parties in a fast-changing environment.
• Ability to build trusted relationships quickly.
• Strong relationship and stakeholder management experience; ability to interact with people at all levels and from different cultural backgrounds.
• Ability in influencing, challenging, and negotiating effectively.
• Strong Excel skills (pivots / graphs / data analysis) are essential.

Educational Qualifications & Certifications
Education:
Bachelor's degree or equivalent.

Years of Experience:
5 years of relevant experience of working on human capital problems within a consulting environment, ideally with one of the Big4 firms, a HR consultancy or a global strategy house, or in a challenging in-house role.

Language Skills:
Excellent communication skills (verbal and written). Proven experience of being an integral member of a high-performing and strategic in-house HR team or within a consulting team working on people-related client engagements across multiple industries.