10 Specialist Engineer jobs in Egypt

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

In your role as a Digital Sales Technical Specialist Redhat, you are the technical expert and advisor to our clients, sales teams and/or Business Partners. You understand the client’s business/technical requirements and/or competitive landscape and combine this with your knowledge of the IBM solutions to present solutions that drive value for clients.

**Responsibilities**:

- Provide technical sales support for key products, programs, events, and technical assets including demos, POCs, and workshops for select client engagements.
- Interlock with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) on territory strategies, opportunities, and demos.
- Positions the value and advantages of assigned brand products in comparison to the competition.

Required Technical and Professional Expertise
- Fluency in English is Mandatory
- Excellent communication and listening skills with an obsession for client satisfaction.
- Proven experience in presales, sales engineering, and/or consulting.
- Solid technical skills in Data and AI.
- Demonstrable success in the technology industry.
- Results-driven, collaborative team player attitude.
- Strong personal integrity and an affinity with technology

Preferred Technical and Professional Expertise
- Passion for technology and the ability to understand the B2B tech market
- Focused on and motivated by bringing value to the company and your own personal growth
- Constantly willing to learn, dedicated and resilient
- Digital savvy representative that can become the new IBM Cloud/Red Hat Brand Ambassador

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

In your role as a Digital Sales Technical Specialist Redhat, you are the technical expert and advisor to our clients, sales teams and/or Business Partners. You understand the client’s business/technical requirements and/or competitive landscape and combine this with your knowledge of the IBM solutions to present solutions that drive value for clients.

**Responsibilities**:

- Provide technical sales support for key products, programs, events, and technical assets including demos, POCs, and workshops for select client engagements.
- Interlock with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) on territory strategies, opportunities, and demos.
- Positions the value and advantages of assigned brand products in comparison to the competition.

Required Technical and Professional Expertise
- Fluency in French is Mandatory
- Excellent communication and listening skills with an obsession for client satisfaction.
- Proven experience in presales, sales engineering, and/or consulting.
- Solid technical skills in Data and AI.
- Demonstrable success in the technology industry.
- Results-driven, collaborative team player attitude.
- Strong personal integrity and an affinity with technology

Preferred Technical and Professional Expertise
- Passion for technology and the ability to understand the B2B tech market
- Focused on and motivated by bringing value to the company and your own personal growth
- Constantly willing to learn, dedicated and resilient
- Digital savvy representative that can become the new IBM Cloud/Red Hat Brand Ambassador

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**Are you ready to join our digital revolution journey?**

**Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

Are you passionate about teamwork, integrity, protagonism, and delivering results? Do you thrive in an environment that values collaboration, accountability, and innovation? If so, we have an exciting opportunity for you!
- We are looking for a **Technical Support Specialist **to support our Team in **Cairo, Egypt**!

**What You’ll Do**:

- Full technical support - Troubleshooting & Incident Management, leveraging advanced analytics to find and mitigate current and possible future issues.
- Development, set-up and interpretation of advanced reports and BI models targeted to improve campaign results, enrich Teams with knowledge and educate clients.
- Delivery of data-driven insights and conclusions to internal Aleph teams (Account managers, Growth managers), clients, and Amazon Teams.
- Cross-functional Collaboration - Collaborate with internal teams (Leadership, Growth, Account management) to ensure technical solutions to ad campaigns
- Sales support - Assisting sales teams with relevant tech solutions to execute efficient ad campaign delivery
- Platform support - solving platform-related complications to ensure non-stop campaign flow (creatives, approvals, payments, policy, accounts, monitoring client-side issues)

**What You Need For This Role**:

- 3+ years of operational experience in roles related to Technical Support, Operations, Data Analysis, or Digital Media is ideal.
- Proficiency in English is a MUST.
- Advanced knowledge of Excel.
- Familiarity with data visualization tools like PowerBI, Tableau, or Data Studio is a plus.
- Experience with CRM and workflow tools.
- Experience working with Amazon platforms (e.g. Sponsored Products, Sponsored Brands, Sponsored Display) is a huge plus.
- Understanding of the agency environment is a plus.
- Strong time management, communication, and organizational skills are essential.
- Attention to detail and the ability to work effectively under pressure.
- Willingness to learn and contribute to process improvements is encouraged.

**What Will Make Us Really Love You**:

- You have an eye for detail
- You maintain a balance of being a true team player as well as having a competitive edge
- You have a positive attitude (training, resiliency, appreciate the growth from adversity)
- You are coachable and have proven ability to take and implement feedback
- You have the ability to engage and communicate with customers in a positive and approachable way
- You are a proven top performer in your work experience
- You have sales knowledge that you can bring to the table

**What You’ll Love About Us**:

- We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
- Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

As a forward-thinking organization, we are constantly evolving and exploring new horizons. We're on a mission to extend the reach of advertisers and partners to more corners of the world and to amplify their success. We embrace change as an opportunity to learn, innovate, and grow. Our curiosity and resilience allow us to adapt to new challenges and seize new opportunities with confidence. Together, we can unlock and drive economic growth and power the digital ecosystem.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

**Aleph** is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our

Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The purpose of this contract is to train Egyptian Land Forces (ELF) on the sustainment, Maintenance, and repair of the M1A1 and M88 Family of Vehicles (FOV) systems. The period if performance of this effort will be 24 months with two (2) 12-month options. The goal of this effort is to enable The ELF to achieve and maintain United States standards of training, maintenance, and repair for its fleet of M1A1s and M88 FOV.
Responsibilities
Major Job Activities:
- Must possess a thorough experience in performing vehicle inspections, troubleshooting, mechanical work, supply support, performance of vehicle subsystem, and component level repairs, field and sustainment maintenance, main repair (DEPOT) for engine and transmission and modifications of covered vehicles. - Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support. - The FSRs shall resolve the technical matters independently of USG intervention including troubleshooting, fault isolation and adjustments and replacement of tank components and systems. - The FSRs shall provide technical support ELF at DESETS repairs, LRUs of M1A1 tank repair. - The FSRs shall provide technical repair and assistance; advise and make recommendations and orient and instruct ELF with respect to operations, maintenance, repair and parts supply, examples include: o Provide corrective action recommendations to the FSR Team Lead for vehicle and sub‐system repairs. o Explain how to perform DSETS/MSD related Tech Manual tasks to ELF troops.
+ Perform DSETS/MSD related upgrades (hardware and software) and kit installations.
+ Observe ELF soldiers in DS and other DSETS/MSD related maintenance level tasks and recommend areas for improvement.
+ Interpret DSETS/MSD related engineering drawings, schematics and wiring diagrams or other technical documentation for ELF workers.
+ Explain and demonstrate the correct use of various Test Measurement and Diagnostic Equipment (TMDE) and Special Tools and Test Equipment (STTE).
+ Record Hull problems and readiness and keep an on‐going historical record.
+ Record Turret problems and readiness and keep an historical record.
+ Monitor DSETS/MSD related field activities to ensure ELF is acting in accordance with the Integrated Logistics Support Plan (ILSP).
+ Identify and report safety issues to the FSR Team Lead. o Provide ELF with (OFFICIAL and NONOFFICIAL) DSETS/MSD related training at hull and turret of M1A1, M88.
+ Monitor any DSETS/MSD related cyclic inspection and surveillance testing, field repairs and report fielding and maintenance practices that may have a detrimental effect on equipment readiness.
+ Identify through the field problem report process DSETS/MSD related systemic non‐conformances and failure issues.
+ Inform ELF of DSETS/MSD related Technical Bulletins (TBs), Safety of Use Messages (SOUM), Maintenance Advisory Messages (MAM) and Preventative Maintenance Checks & Services (PMCS).
+ Provide DSETS/MSD related technical support to the ELF in implementing the MWOs or Contractor applied Modifications (CMOD) including installing software updates, e.g. Embedded Diagnostics (ED), Digital Engine Control Unit (DECU), RTNB.
+ Provide DSETS/MSD related technical and maintenance support to the ELF.
Qualifications
Minimum Qualifications:
Education / Certifications:
- Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

At Sarmad, we are a fast-growing banking technology company looking for a friendly and dedicated Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, you will be responsible for identifying, attracting, and hiring top talent to help our company grow. You will play an important role in ensuring that we are always staffed with the best individuals in the industry.

**Responsibilities**:

- Collaborate with hiring managers to identify staffing needs
- Develop effective recruiting strategies and plans
- Source and attract top talent through various channels such as social media, job boards, and career fairs
- Coordinate and schedule interviews with hiring managers
- Make job offers and conduct employee onboarding

**Requirements**:

- 5+ years of relevant experience, specially in technology and finance recruitment
- Bachelor's degree in Human Resources or a related field
- At least 4 years of experience in recruitment or talent acquisition
- Familiarity with applicant tracking systems and sourcing tools
- Strong communication and interpersonal skills
- Ability to manage multiple requisitions and prioritize workload
- Knowledge of best practices in recruiting and employment law
- A strong sense of drive and self-motivation.

**Benefits**
- Attractive salaries
- Social & Medical insurance
- Healthy environment
- Hybrid work mode

We are looking for a Technical Talent Acquisition Specialist to undertake all recruitment activities, starting from advertising open roles until closing the open vacancy.

**Responsibilities**:

- Report on quarterly and annual hiring plans.
- Create and publish job ads in various portals.
- Network with potential hires through professional groups on social media and during events.
- Collaborate with hiring managers to discuss qualification criteria for future employees.
- Track hiring metrics including time-to-hire and source of hire.
- Host and participate in job fairs

**Job Requirements**
- 3 years of proven experience as a Recruitment Specialist, technical recruiter or similar role.
- Experience working in tech. companies is a plus.
- Very good command of English language.
- Hands-on experience with job sites like Monster, Indeed, JazzHR and Linkedin.
- Knowledge of sourcing techniques on social media and niche professional websites like LinkedIn, Wuzzuf and Facebook.
- Familiarity with applicant tracking systems.
- Strong interpersonal skills.
- Very Good written and verbal communications skills.
- Very good command of English Language.
- Team spirit
- BSc in Human Resources Management, Business Administration or relevant field
- Post graduate studies or courses in human resources is a plus

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**Job Summary**

As a Senior Talent Acquisition Specialist, you are responsible for developing and implementing strategies to attract, develop, and retain top talent in Qoyod. You will be responsible for designing, implementing, and managing employee development and training programs to enhance the skills and capabilities of our workforce.

**Talent Acquisition Responsibilities**
- Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations.
- Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.
- Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent.
- Build applicant sources by building network through industry contacts, researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites, providing organization information, opportunities, and benefits.
- Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up.
- Stay active with current job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements.
- Follow up on interview process status and update records in an internal database.
- Positively contributing into company culture and coordinating Team activities or public event for the purpose of raising
- Employer brand and awareness about Qoyod.
- Working across our Applicant Tracking System owning the administration of our hiring activities.
- Develop and track goals for the recruiting and hiring process.
- Prepare and distribute assignments and numerical, language and logical reasoning tests.
- Arranges management interviews by coordinating schedules.
- Collect data on cost per hire and time-to-hire
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

**Qualifications and Skills**
- 4+ years of experience as Talent Acquisition.
- University degree in Human Resources, Business Administration.
- Familiarity with job boards, HR software, databases, and ATS.
- Excellent communication and presentation skills.
- Ability to perform and prioritize multiple tasks in a fast-paced environment.
- Excellent organization and time management skills, strong attention to detail.
- Very good working knowledge of computer software (Word, Excel, PowerPoint, G-Suites, etc.)
- Ability to be flexible, resilient, solution-oriented, and creative.
- Service-oriented attitude, proactive thinker, information seeker, and team player.
- Sensitivity and discretion when handling confidential information.
- Strong people and teaming skills.
- Being fully proficient in English and Arabic is essential.

**Position:**
Technical Support Specialist Level 1 - VMware by Broadcom
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
**What You Will Be Doing at Arrow?**
Your job as a Technical Support Engineer providing support via email/telephone/remote sessions **to our global customers** . Working primarily on Broadcom technologies. You will **deliver our range of technical support services** and investigate any issues with VMware by Broadcom products such as vSphere and more.
+ Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
+ Replicate customer configurations as required to troubleshoot complex errors.
+ Undertake to develop and maintain technical skills in selected products.
+ Undertake training to achieve and maintain accreditation in selected products.
+ Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
+ Completely and accurately document all work activity in the customer support tracking system.
+ Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
+ Embrace the team's culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
+ Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
**Who Are We Looking For?**
**The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.**
**In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.**
**Therefore, what is essential for us:**
+ Excellent English language skills both written and verbal.
+ 0-1 years of experience working in IT customer support or similar roles.
+ Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Team player, able to solve problems and work effectively both within a team and individually as necessary.
+ Flexibility to adapt to changing demands in a technical direct customer-facing role.
+ A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
+ Familiarity with VMware vSphere, ESXi, and vCenter (concepts only, hands-on is a plus).
+ Understanding of how virtual machines are created, cloned, and managed.
+ Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
+ Familiarity with virtual vs. physical storage concepts.
+ Ability to follow standard troubleshooting steps (reboot, log collection, error analysis).
+ Willingness to work outside of normal business hours.
+ Foreign language skills (German, French, or Spanish) would be a plus but not essential.
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position:**
Technical Support Specialist Level 2 - VMware by Broadcom
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
**What You Will Be Doing at Arrow?**
Your job as a Technical Support Engineer providing support via email/telephone/remote sessions **to our global customers** . Working primarily on Broadcom technologies. You will **deliver our range of technical support services** and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
+ Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
+ Replicate customer configurations as required to troubleshoot complex errors.
+ Undertake to develop and maintain technical skills in selected products.
+ Undertake training to achieve and maintain accreditation in selected products.
+ Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
+ Completely and accurately document all work activity in the customer support tracking system.
+ Expanding knowledge to other products in addition to vSphere, such as **vSAN, NSX, and VMware Cloud Director** .
+ Assisting Level 1 engineers with **technical guidance and troubleshooting techniques**
+ Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
+ Embrace the team's culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
+ Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
**Who Are We Looking For?**
**The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.**
**In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.**
**Therefore, what is essential for us:**
+ Excellent English language skills both written and verbal.
+ 2-3 years of experience working in IT customer support or similar roles.
+ Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Team player, able to solve problems and work effectively both within a team and individually as necessary.
+ Flexibility to adapt to changing demands in a technical direct customer-facing role.
+ A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
+ Good understanding of **vSphere, storage, networking, and troubleshooting techniques** .
+ Understanding of how virtual machines are created, cloned, and managed.
+ Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
+ Ability to **analyze logs, identify patterns and resolve complex cases** .
+ Willingness to work outside of normal business hours.
+ Previous experience in busy technical support departments.
+ Foreign language skills (German, French, or Spanish) would be a plus but not essential.
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.