158 Solutions Engineer jobs in Egypt

Solutions Engineer

EGP90000 - EGP120000 Y Sumerge

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Job Description

At Sumerge, the Technical Sales team is the behind-the-scenes brains for the proposals we pitch to our clients. They assist the fellow Sales team by designing key solutions for our clients to stay on top of the industry trends. They are top-notch communicators as they know how to serve our customers, and build what's next for their business.

Our ideal candidates are those who have a strong software development background, and detailed knowledge of web technologies. They have to be excellent collaborators as most of their jobs involve working with the engineering and sales teams to create custom solutions for our clients.

Responsibilities:

  • Acts as a technical consultant to our customers assessing customers' met and unmet needs, recommending optimum solutions, and ensuring appropriate support for the proposed solution.
  • Leads prospective and existing customers in their digital transformation journey to minimize complexity and address any potential technical roadblocks.
  • Recommends enterprise architectures and platforms to successfully implement a complete solution using Sumerge tools and technologies
  • Liaises with the product management and engineering teams to stay updated with industry trends and develop enhancements to Sumerge solutions.
  • Works with the Sales team to pursue additional business development opportunities within customer firms.
  • Provides technical expertise through sales presentations that provide detailed technical information about solution capabilities and industry knowledge
  • Writes proposals and responds to requests for information and requests for quotations.

Requirements:

  • Bachelor's degree in Computer Science / Computer Engineering.
  • From 2-5 years of relevant experience.
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Solutions Engineer

EGP120000 - EGP240000 Y F5

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Job Description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, our mission is based on the fact that businesses depend on apps.

Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5's, expertise powering over half of the world's applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.

This means that we are able to deliver and protect applications—revenue generating, brand-anchoring applications—from the point at which they are created through to the point when consumers interact with them. In other words, from "code to customer." This makes the combined forces of F5, absolutely essential to every digital organization in the world, including the world's largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.

At F5 we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.

We currently have an opportunity for a talented Solutions Engineer (SE) to join our Egypt organisation . This is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE's primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the "eco-system" that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills

The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.

Primary Responsibilities:

  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Global Responsibilities

  • Provides complex design and systems engineering configurations
  • Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
  • Maintains a high level of technical knowledge of F5 and the relevant industry
  • Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
  • Participate in the development and support of presentations for customers and partners
  • Clearly articulate technical elements of the F5 value proposition to customers and partners
  • Maintain knowledge of competitive landscape and share knowledge with CAT team
  • Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
  • Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
  • Effectively negotiate and pursue conflict resolution
  • Actively utilize SE tools: , Idea, EDGE, Mainstreet and other SE readiness programs
  • Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
  • Understand and effectively utilize F5 organizational resources
  • Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
  • Lead strategic (organizational) opportunities
  • Well developed SME focus for one technology
  • Deliver customized product presentations using an advanced solution-based sales approach
  • Proactively provide consultative support
  • Create customer documentation for POC
  • Understand business requirements involved with technical account strategy
  • Work effectively with Engineering, Product Development, and Technical Support organizations
  • Solve problems independently and creatively
  • Perform other related duties as assigned

Channel support activities include:

  • Support F5 channel partner sales initiatives
  • Provide channel partners sustainable training on F5 solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Proactively provide consultative support
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner's ability to sell F5 solutions

Post sales activities include:

  • Understand and follow escalation process
  • Partner with the F5 Technical Support and customers/partners to resolve issues

Qualifications

  • Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.
  • Strong presentation, communication, account management (pre-sales) skills
  • Significant experience and a number of years pre-sales / Systems Engineering expertise
  • BS/BA or equivalent work experience
  • F5 core product experience or relevant experience in key competitor offerings required
  • In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred
  • Advanced written and oral communication skills
  • First class presentation skills
  • Effective written and oral communication skills
  • Experience with MS office suite or Works
  • Fluent verbal and writing skills in Arabic and English

Physical Demands and Work Environment

  • The role is hybrid based between Riyadh office / home office
  • While we encourage remote/virtual meetings, the nature of the role requires travel
  • This is a self-driven role, so career growth and development are available at every stage of your career
  • The position reports to the SE Manager based in Riyadh, KSA
  • Competitive pay, family friendly benefits, and cool perks

F5 is an equal opportunity employer and welcomes diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with ) or auto email notification from Yello/Workday (ending with or ).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with ) or auto email notification from Workday (ending with or
)
.
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting

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AI Solutions Engineer

EGP900000 - EGP1200000 Y Palm Hills Developments

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Role Summary

Palm Hills Developments is embarking on an ambitious programme to embed Generative AI and agentic‑AI capabilities into our company workflows.
Reporting to the Director of Project Controls
and working in close partnership with Group IT, you will spearhead the end‑to‑end strategy, design and roll‑out of AI solutions that drive measurable value for both operational teams and executive leadership.

Key Responsibilities

  • Identify and priorities high‑impact AI use cases for various functions and departments.
  • Craft a phased AI adoption road‑map aligned with corporate KPIs and governance.
  • Translate business needs into technical designs covering data pipelines, model selection (LLMs, vector databases, fine‑tuning), prompt‑engineering and agent orchestration.
  • Define architecture standards in partnership with IT (cloud vs. on‑prem, security).
  • Lead proofs‑of‑concept and pilots; turn successful pilots into enterprise‑grade products.
  • Coordinate cross‑functional squads (Project Controls, IT, Sales, Legal) and external vendors/consultants.
  • Establish data‑privacy, model‑risk and ethical‑AI controls.
  • Develop training programmes and user documentation; champion adoption across multiple business units.
  • Define success metrics (accuracy, cycle‑time, cost savings, user satisfaction); continuously optimize models and workflows.

Required Qualifications

Education:
BSc degree (or higher) in Artificial Intelligence, Computer Science, Data Science or a related field.

Experience:
1+ years in data/AI roles and delivering Large‑Language‑Model or agentic‑AI projects from concept to deployment.

Technical Toolkit:

Proficiency with Python (LangChain, Semantic Kernel, etc.), SQL, and RESTful APIs.

Proficiency with ML Python Libraries (Numpy, Pandas, Matplotlib, Seaborn, Scikit-learn, etc.)

Familiarity with cloud ML stacks (Azure OpenAI, AWS Bedrock, GCP Vertex) and vector databases.

Applied machine learning techniques on multiple projects

Soft Skills
: Stakeholder engagement up to C‑suite, vendor management, presentation & training capability; fluent English and Arabic.

Desirable Skills:


•Experience in integrating AI solutions with Power platform, MS Dynamics, Sales Force CRM.


•AI‑related credentials

Location:
Head Office, 6th of October City, Giza, Egypt

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Security Solutions Engineer

EGP60000 - EGP120000 Y 1D Consulting

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Job Description

We are seeking a highly skilled, dynamic engineer to join our identity team. As IAM Resident Engineer, you will be the dedicated identity and access management specialist responsible for maintaining and operating a client's IAM environment. You will combine technical expertise with client engagement to ensure the IAM infrastructure remains secure, efficient, and aligned with the client's business needs

Responsibilities

  • Perform daily health checks and monitoring of the One Identity Manager environment
  • Troubleshoot and resolve IAM-related incidents and service requests
  • Maintain the IAM infrastructure
  • Configure and manage attestation processes from a technical and configuration perspective
  • Consult with client stakeholders on IAM best practices and improvements.
  • Maintain daily communication with the client regarding system status and ongoing activities
  • Implement minor workflow changes and process improvements
  • Onboard and integrate new target systems into the governance framework
  • Create and maintain documentation for IAM processes and configurations
  • Support audit and compliance requirements related to identity management
  • Provide training and end-user support

Qualifications

  • Bachelor's degree in computer science or a related field.
  • Minimum of 1-3 years of experience as a software engineer.
  • Proficiency in .NET development
  • Strong SQL skills for database queries and troubleshooting
  • Familiar with common enterprise applications and infrastructure
  • Experience in Databases
  • Effective communication in English requires clear and concise written and spoken communication, as well as presentation and interpersonal skills.
  • Analytical and problem-solving abilities

Benefits

  • Competitive Compensation Package includes a transportation allowance, performance-based profit sharing.
  • Ongoing learning opportunities in the cybersecurity domain, with a focus on Identity and Access Management (IAM).
  • Project-Based Travel to Saudi Arabia
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Digital Solutions Engineer

EGP120000 - EGP240000 Y Dar

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Company Overview
:

Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics.

Sidara operates in 60 countries with 21,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at Dar website.

One of our newest ventures is Para – an all-in-one digital twin solution that leverages artificial intelligence, state-of-the-art IoT and smart devices, 3D visualization platforms, and extensive data analytics to empower clients to generate more value out of their assets. Para is a fast-growing and built on the exceptional experience and technical expertise of its parent company Dar in delivering over 4,500 building and infrastructure projects.

As a global leader in consulting, engineering, we specialize in highly technical smart and mission-critical buildings that include high performance mechanical and electrical systems. We are currently seeking a performance-driven, highly motivated Digital Solutions Engineer.

Our Vision and Values:

We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:

  • Excellence
  • Responsibility
  • Empowerment
  • Connectivity
  • Courage

Job Summary:

You will conduct energy analytics to inform planning and operations, integrating internal and external facility datasets. Using modern data tools, you'll collect, validate, analyze, and visualize results for technical and executive audiences. Project examples include analysis of facility energy and asset data to identify energy and cost-saving opportunities and/or the optimal location for distributed energy resources, analysis to assess energy efficiency potential across different end-use sectors, and statistical modeling to estimate the energy and environmental impacts Energy optimization measures.

Responsibilities:

  • Conducts primary and secondary data collection; compiles and maintains databases such as inventory of buildings and assets, energy and operational use, and energy efficiency project performance.
  • Performs energy tracking, monitoring, and analysis to identify energy and cost-saving opportunities.
  • Analyzes, interprets, and communicates data from sources such as utility meters and bills, facility operations, and public data to reach conclusions and make recommendations.
  • Organizes and performs statistical modeling to identify energy trends or deviations, support energy planning, and forecast utility consumption and budgets.
  • Uses software and data tools to manage and visualize data for analysis and reporting, including customizing software and tools to align with the organization's goals, needs, and conditions.
  • Plans, designs, and conducts analysis to support program implementation, such as identifying Significant Energy Users (SEUs) within a facility and calculating the Energy Use Intensity of different facilities.
  • Writes clear and concise descriptions of data, methodology, and results for inclusion in reports and presentations; prepares and presents results; creates support documentation for software and tools.

Requirements:

Educational Background:

  • Bachelor's degree in mechanical engineering, electrical engineering, telecommunication engineering, or a related field. Advanced degrees are a plus.

Technical Knowledge and Skills:

  • Experience organizing and analyzing energy data.
  • Understanding of building design and energy use concepts and metrics.
  • Experience applying a range of statistical analyses to practical decision-making contexts.
  • Experience using web-based data visualization tools (e.g., Tableau, Power BI, D3, Google Charts).
  • Experience with predictive modeling, data mining, or machine-learning techniques would be a plus.
  • Experience using Python, R, SQL, MATLAB, or other programming languages to analyze data sets would be a plus.

Professional Attributes:

  • Strong teamwork skills with the ability to work across disciplines.
  • Excellent organizational and multitasking abilities to manage complex projects.
  • Effective communication skills, including presenting technical solutions and engaging stakeholders.

Additional Qualifications:

  • Applied knowledge of HVAC systems, electrical metering/instrumentation, and BMS/SCADA sequences of operation.
  • Energy credentials preferred: CEM or CEA; CMVP (IPMVP) for M&V. Pluses: ASHRAE BEAP/BEMP.

Kind Note
:

* While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.

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AI Solutions Engineer

EGP120000 - EGP240000 Y Kalasko

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Job Description

AI Solutions Engineer (Internal Automations & AI Agents)

What you'll do (outcomes)

  • Ship working systems: Design, build, and maintain small-to-medium services, scripts, and workflows that solve concrete team needs with clear SLAs.
  • Automate everything: Orchestrate cross‑app workflows (n8n/Make/Zapier/Custom) across CRM, sheets, Meta/Instagram APIs, email, SMS/WhatsApp, Slack, and web backends.
  • Agentic apps: Build LangChain/LangGraph-based agents and tools for data enrichment, routing, triage, and outreach, implementing evaluation, guardrails, retries, and cost controls.
  • Scrape—responsibly: Use headless browsers and official APIs to extract data, respecting ToS/robots/legal; implement rotating proxies, backoff, and anti‑bot patterns when appropriate.
  • Connect data: Stand up light ETL/ELT to Postgres/BigQuery; build RAG/search over internal docs and metadata; keep data fresh and observable.
  • Reliability & telemetry: Add logging, metrics, alerts, and dashboards; own on‑call for the automations you ship (during business hours).
  • Documentation & handoff: Write runbooks, diagrams, and clear READMEs so others can extend what you build.

Sample projects you might own

  • Instagram lead intake compliant DM triage: Pull creator profiles, enrich, score, then route to a Messenger/IG inbox with auto‑replies and human‑handoff. Track deliverability and outcomes.
  • AI outreach bot: Given a segment, generate personalized first‑touch + follow‑ups, dedupe against CRM, schedule messages, and log replies; A/B evaluate prompts and templates.
  • Scrape Clean Sync: Headless browser job (Playwright) to capture public business data, normalize, and sync to Postgres/Sheets with change detection and alerts.
  • RAG for Sales/Success: Vectorize pitch docs, briefs, and prior wins; build a chat tool that drafts proposals and answers objections with citations.

Our stack & tools (you don't need all, but you've used many)

  • Languages & runtimes: Python, , SQL.
  • LLM & agents: LangChain, LangGraph, OpenAI/Anthropic APIs, function/tool use, RAG (FAISS/Pinecone/Weaviate), LlamaIndex (nice‑to‑have).
  • Automation/orchestration: n8n (self‑hosted), Make (formerly Integromat), Zapier, serverless cron/queues (BullMQ/Celery), Prefect/Airflow (for heavier jobs).
  • Web & scraping: Playwright/Puppeteer, Requests/BS4, Apify; rotating proxies; captcha solving vendors (only when compliant).
  • APIs & channels: Meta Graph + Messenger API for Instagram, WhatsApp Business API, SendGrid/Resend, Slack, Telegram, Twilio.
  • Data & storage: Postgres/BigQuery, Redis, S3/Cloud Storage, Elastic/OpenSearch; vector DBs (Pinecone/Weaviate/pgvector).
  • Infra & DevEx: Docker, GitHub Actions, Run, Terraform (nice‑to‑have), Sentry/Prometheus/Grafana, Feature flags.

What success looks like (90 days)

  • You've shipped 3–5 production workflows/tools that teams use weekly.
  • Lead time from idea pilot 7 days for small asks; 21 days for medium projects.
  • Telemetry in place: logs, metrics, alerts, and dashboards for every workflow.
  • Documented SOPs enable others to run/extend your work.

Must‑have qualifications

  • 4–7+ years building production automations, internal tools, or platform glue (startups or product teams).
  • Strong Python and TypeScript/Node; you can ship a CLI today and a small service tomorrow.
  • Real experience with LLM apps (tool use/function calling, evals, prompt versioning, cost/perf tuning).
  • Confident with APIs/webhooks, auth (OAuth), rate‑limits, pagination, retries, and idempotency.
  • Hands‑on with headless browsers and public‑data scraping patterns; pragmatic about ToS/legal.
  • Comfortable with databases & SQL, queues, and basic cloud deploys; you instrument what you ship.
  • Excellent product sense and communication; you clarify the job to be done and bias to action.

Nice to have

  • WhatsApp Business API, Meta Graph (IG), Slack/Telegram bots.
  • Vector search/RAG in production; knowledge graphs (Neo4j).
  • Data plumbing: Airbyte/dbt/Great Expectations.

How we work

  • Small, senior team; async‑first with crisp specs, quick demos, and written docs.
  • We value ownership, clarity, and speed. If it's blocked, you propose a path and ship.
  • We optimize for business impact over model elegance.
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Drilling Solutions Engineer

EGP90000 - EGP120000 Y NOV

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Job Description

NOV Egypt is seeking a qualified and experienced Drilling Solutions Engineer to join our team. This role requires a strong understanding of drilling operations, real-time data monitoring, and analytical interpretation. The ideal candidate will have 2–5 years of experience in both field and office-based drilling roles and possess excellent customer relationship skills and a collaborative team mindset.

Key Responsibilities:

  • Monitor real-time drilling data and well parameters to ensure optimal performance
  • Recommend drilling parameters to enhance operational efficiency and minimize risks
  • Analyze post-drilling data to identify performance improvements and optimization opportunities
  • Interpret data from downhole and surface sensors to provide actionable insights for drilling optimization
  • Conduct post-run analysis and incident reports, identifying key lessons learned and implementing best practices
  • Identify and mitigate drilling dysfunctions during operations
  • Prepare and maintain detailed well data sheets and daily progress reports
  • Communicate effectively with clients and rig site personnel to ensure alignment on objectives and performance
  • Collaborate with multi-disciplinary teams to support drilling operations and continuous improvement initiatives

Qualifications & Experience:

  • Bachelor's degree in Mechanical or Petroleum Engineering – Essential
  • 2–5 years of relevant experience in drilling operations (field and/or office)
  • Strong understanding of real-time drilling data systems and monitoring tools
  • Solid background in drilling hydraulics, well control, and bottom hole assembly (BHA) and casing design
  • Familiar with common drilling dysfunctions and mitigation strategies
  • Proficient in information technology, including computer networks and communications systems
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively both independently and within a collaborative team environment

If you are a motivated and technically skilled professional looking to advance your career in a dynamic and challenging environment, we encourage you to apply.

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.

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Inertial Solutions Systems Engineer

EGP90000 - EGP120000 Y Si-Ware Systems

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Si-Ware Systems is looking for a highly innovative and detail-driven Inertial Sensor Systems Engineer to join our Inertial Solution team. In this role, you will be responsible for testing, validating, and optimizing inertial sensors such as accelerometers, gyroscopes, and IMUs. A key focus will be on fine-tuning interfacing electronics parameters, including control loop gain, phase shift, and block gain, to achieve peak sensor performance. Your contributions will be pivotal in delivering cutting-edge solutions for advanced applications.

Key Responsibilities

  • System Integration and Parameter Optimization:
  • Optimize interfacing electronics parameters such as control loop gain, phase shift, and gain blocks to achieve superior sensor performance.
  • Collaborate with design and development teams to integrate optimization insights into sensor systems.
  • Write initial firmware to allow interfacing with the sensor for data acquisition and manipulation.
  • Troubleshoot and resolve performance bottlenecks in control systems and signal processing circuits.
  • Contribute to the integration of inertial sensors into larger systems and platforms.
  • Sensor Testing and Validation:
  • Utilize data acquisition tools to capture key sensor performance metrics.
  • Plan, design, and execute test protocols to assess inertial sensor performance under varied operational and environmental conditions.
  • Perform statistical and signal processing analysis to interpret data and refine sensor characteristics.
  • Maintain detailed records of testing and optimization processes.
  • Automate test procedures to enhance efficiency and reliability.
  • Generate comprehensive reports on test results and recommendations for system improvements.

Required Qualifications

  • Bachelor's or Master's degree in Mechatronics Engineering, Electrical Engineering, Mechanical Engineering, or a related field.
  • Accumulative Graduation GPA should be above 2.7.
  • Hands-on experience with inertial sensors such as accelerometers, gyroscopes, or IMUs.
  • Strong hands-on experience with embedded system programming using C and C++
  • Knowledge of control loop theory, gain-phase optimization, and signal processing.
  • Proficiency in programming and test automation tools (e.g., Python, MATLAB, or LabVIEW).
  • Familiarity with data acquisition systems and environmental testing standards (e.g., MIL-STD-810, ISO) is a plus.
  • Strong analytical and troubleshooting skills.
  • Excellent written and verbal communication skills.

We offer a competitive compensation package, the chance to work alongside and learn from some of the top engineers in the field of inertial sensor technology, and the opportunity to contribute to advanced sensor technologies and systems within a collaborative and innovative work environment. At Si-Ware Systems, a global leader in high-performance MEMS-based solutions, we are committed to innovation in sensing and measurement technologies, enabling industries to advance and transform through cutting-edge engineering.

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Business Solutions Support Engineer

EGP90000 - EGP120000 Y Vodafone

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Job Description

Role Purpose:

The role is responsible for managing the acceptance and onboarding of new customers for the Vodafone Business IVR (010 Hotline) solution. This includes ensuring the service is delivered as per customer requirements, conducting onboarding/orientation calls, and acting as the primary point of contact to guarantee a smooth activation journey and excellent customer experience.

Key Responsibilities:

Customer Onboarding & Acceptance :

  • Own the acceptance and onboarding process for new Business IVR (010 Hotline) customers.
  • Conduct orientation calls to guide customers through the service features, usage, and setup.
  • Validate and obtain customer approvals for the final service configuration/design.
  • Ensure all onboarding requirements and documentation are properly validated and completed.

Service Delivery:

  • Ensure the Business IVR service is delivered in line with the customers' expectations and business needs.
  • Collaborate with Sales and Technology teams to align customer requirements with solution design.
  • Monitor service activation milestones and confirm successful go live.

Customer Support & Experience:

  • Handle customer queries, complaints, and requests related to 010 Hotline until closure during the onboarding and before starting the support.
  • Conduct post-resolution follow-up calls to ensure satisfaction and confirm successful resolution.
  • Proactively communicate with customers on progress and next steps.

Cross-Team Collaboration:

  • Work closely with Technology Backend Teams (e.g., Messaging, Cloud Operations, Security, Mobile Internet, APN Creation) to resolve issues.
  • Ensure alignment between Business Solutions, Technology, and Sales for seamless delivery.

Issue Resolution & SLA Adherence:

  • Manage and track tickets related to Business IVR through mailbox/ticketing systems.
  • Ensure incidents are resolved within SLA and escalate as necessary.
  • Own unresolved tickets with backend teams until full closure.

Continuous Improvement:

  • Capture customer feedback and recommend enhancements to improve Business IVR onboarding and service experience.
  • Contribute to process improvements for onboarding and acceptance.
Qualifications and Competencies:
  • Strong understanding of IVR technologies and customer onboarding processes.
  • Excellent communication and customer orientation skills.
  • Knowledge of ticketing systems, SLA management, and escalation processes.
  • Ability to work cross-functionally with Technology, Sales, and Operations.
  • Problem-solving mindset with attention to detail.
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Inertial Solutions Systems Engineer

EGP600000 - EGP1200000 Y Si-ware Systems

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Job Description

Si-Ware Systems is looking for a highly innovative and detail-driven Inertial Sensor Systems Engineer to join our Inertial Solution team. In this role, you will be responsible for testing, validating, and optimizing inertial sensors such as accelerometers, gyroscopes, and IMUs. A key focus will be on fine-tuning interfacing electronics parameters, including control loop gain, phase shift, and block gain, to achieve peak sensor performance. Your contributions will be pivotal in delivering cutting-edge solutions for advanced applications.

Key Responsibilities
  • System Integration and Parameter Optimization:

  • Optimize interfacing electronics parameters such as control loop gain, phase shift, and gain blocks to achieve superior sensor performance.

  • Collaborate with design and development teams to integrate optimization insights into sensor systems.
  • Write initial firmware to allow interfacing with the sensor for data acquisition and manipulation.
  • Troubleshoot and resolve performance bottlenecks in control systems and signal processing circuits.
  • Contribute to the integration of inertial sensors into larger systems and platforms.
  • Sensor Testing and Validation:

  • Utilize data acquisition tools to capture key sensor performance metrics.

  • Plan, design, and execute test protocols to assess inertial sensor performance under varied operational and environmental conditions.
  • Perform statistical and signal processing analysis to interpret data and refine sensor characteristics.
  • Maintain detailed records of testing and optimization processes.
  • Automate test procedures to enhance efficiency and reliability.
  • Generate comprehensive reports on test results and recommendations for system improvements.
Required Qualifications
  • Bachelor's or Master's degree in Mechatronics Engineering, Electrical Engineering, Mechanical Engineering, or a related field.
  • Accumulative Graduation GPA should be above 2.7.
  • Hands-on experience with inertial sensors such as accelerometers, gyroscopes, or IMUs.
  • Strong hands-on experience with embedded system programming using C and C++
  • Knowledge of control loop theory, gain-phase optimization, and signal processing.
  • Proficiency in programming and test automation tools (e.g., Python, MATLAB, or LabVIEW).
  • Familiarity with data acquisition systems and environmental testing standards (e.g., MIL-STD-810, ISO) is a plus.
  • Strong analytical and troubleshooting skills.
  • Excellent written and verbal communication skills.

We offer a competitive compensation package, the chance to work alongside and learn from some of the top engineers in the field of inertial sensor technology, and the opportunity to contribute to advanced sensor technologies and systems within a collaborative and innovative work environment. At Si-Ware Systems, a global leader in high-performance MEMS-based solutions, we are committed to innovation in sensing and measurement technologies, enabling industries to advance and transform through cutting-edge engineering.

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