313 Software Solutions Crm jobs in Egypt

Responsibilities

• Collecting, qualifying, and distributing leads to the sales team.
• Maintaining regular contact with clients through phone calls, emails, and in-person meetings.
• Keeping the CRM system updated with accurate client information and interactions.
• Addressing client inquiries and resolving complaints in a timely and professional manner.
• Providing administrative and logistical support to the sales team.
• Assisting in the development and execution of marketing campaigns.
• Generating reports on sales activities, customer satisfaction, and other key metrics.
• Building and maintaining strong relationships with clients and partners.
• Conducting market research to identify new opportunities and trends.

Qualifications

• Must have proven work experience as a CRM with at least 2 years in Real Estate companies (Developers - brokerage).
• Strong communication skills along with a customer-oriented attitude
• Familiarity with CRM systems and practices is preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Very Good in MS Office
• Very Good English is a must.

Octopus by RTG is on a mission of connecting top notch ogranizations around the globe with top notch talents. We are currently looking for a CRM Specialist to join one of the biggest retail companies in Saudi Arabia (KSA).

Responsibilities:

• Design and implement Microsoft Dynamics CRM solutions.

• Customize and configure CRM workflows and modules.

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Provide technical support and training to end-users.
• Perform system testing and troubleshooting.
• Maintain documentation of system configurations and processes.
• Ensure data integrity and consistency within the CRM system.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience with Microsoft Dynamics CRM implementation and customization.
• Strong understanding of CRM software and business processes.
• Minimum 5 years' experience in Microsoft CRM technical and functional
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a team environment.

Skills

• Microsoft Dynamics CRM
• C#
• JavaScript
• SQL
• Entity Framework
• SSRS
• Power Platform
• Azure

Company Description

Al Shal Automotive, founded in 1978 by Yousef Al Shal, operates from Tanta and Cairo, Egypt. We are an authorized 3S business for Chevrolet and MG, and we also represent Eurorepar and Peugeot. We have established a solid reputation in the automotive industry for providing premium services and quality vehicles to our customers.

Role Description

This is a full-time, on-site role for a CRM Specialist based in Cairo, Egypt. The CRM Specialist will be responsible for managing and enhancing customer relationships, analyzing customer data, overseeing CRM projects, and supporting the sales team. This role requires close collaboration with various departments to ensure customer satisfaction and improve business processes.

Qualifications

• Strong Analytical Skills for data analysis and interpretation.
• Previous Experience in a Call Center not less than 1 year is a Must.
• Excellent Communication and interpersonal skills.
• Experience in Sales and Customer Relationship Management (CRM)
• The Role is a Multi-tasking Role.
• Ability to work collaboratively with various teams.
• Experience in the automotive industry is a plus
• Bachelor's degree in Business and Administration,or a related field.
• Prefered a resident of el Shorouk City or Near locations.

Key Responsibilities

• Manage and maintain the company's CRM platform, ensuring data accuracy, consistency, and usability.

• Develop and implement CRM campaigns to drive customer engagement, retention, and reactivation.

• Segment customer databases and create targeted communications based on customer behavior, preferences, and lifecycle stage.

• Collaborate with marketing, sales, and customer service teams to optimize customer journeys and experiences.

• Monitor and analyze CRM performance metrics, providing insights and recommendations for improvement.

• Automate workflows and set up triggers for personalized customer communications.

• Ensure compliance with data protection and privacy regulations (e.g., GDPR).

• Train and support internal teams on CRM best practices and system usage

At
iStoria
– an app for learning English through reading stories – we are looking for a passionate
CRM Specialist
to:

• Manage communication with users inside the app to increase engagement and learning.
• Reactivate inactive users to boost the percentage of active users.
• Analyze user behavior and in-app communication to optimize engagement and retention.

Responsibilities:

• Analyze user behavior and app usage patterns.
• Design and launch customer journeys to improve engagement and retention.
• Develop creative ideas and strategies to enhance user experience and loyalty.
• Reactivate dormant users and encourage continuous learning.
• Measure and analyze campaign performance and effectiveness.
• Collaborate with a passionate team focused on education and technology.

Requirements:

• 2–3 years
  of experience in CRM or in-app marketing.
• Strong analytical skills and understanding of customer journeys.
• Passion for education and self-learning.
• Ability to take ownership and manage KPIs.
• Proficiency in English is a plus.

Benefits:

• Flexible remote work
  .
• Opportunities for professional growth and development.
• Flexible working hours.

• Manage and optimize the company s ecommerce platforms to maximize online sales and enhance user experience.
• Develop and execute CRM strategies to increase customer engagement, retention, and lifetime value.
• Monitor and analyze ecommerce and CRM performance metrics, providing actionable insights and regular reports.
• Coordinate with marketing, sales, and product teams to launch digital campaigns and promotions.
• Oversee the integration of ecommerce and CRM systems with other business applications for seamless operations.
• Ensure accurate and up-to-date product listings, pricing, and inventory management on all digital channels.
• Identify and implement opportunities for process improvements in online sales and customer relationship management.
• Respond to customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
• Stay updated on industry trends, competitor activities, and emerging technologies in ecommerce and CRM.
• Support the training and development of staff on ecommerce and CRM best practices.
• To manage all landing pages, product bundles, and offers, and oversee our "Exception Stars" loyalty program, segmentation, and customer lifecycle flows.

• Minimum of 1 to 3 years of experience in ecommerce, CRM, or digital marketing roles.
• Proven track record of managing ecommerce platforms and CRM systems in a fast-paced environment.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Experience with online sales strategies, digital marketing, and customer engagement techniques.
• Familiarity with ecommerce platforms (such as Shopify, Magento, WooCommerce) and CRM tools (such as Salesforce, HubSpot, Zoho).
• Ability to multitask, prioritize, and manage time effectively in a dynamic setting.
• Detail-oriented with a commitment to delivering high-quality work.
• Proactive problem-solver with a customer-centric mindset.
• Willingness to work onsite in a collaborative office environment.

Company Description

Al Shal Automotive, founded in 1978 in Tanta by Yousef Al Shal, operates from Tanta and Cairo. It is an authorized 3S business for Chevrolet and MG, and also represents Eurorepar and Peugeot. With decades of experience, Al Shal Automotive is a respected leader in the automotive industry, known for its commitment to quality and customer satisfaction.

Role Description

This is a full-time, on-site role for an Automotive CRM Specialist located in Alshrouk city. The Automotive CRM Specialist will be responsible for managing customer relationships, ensuring customer satisfaction, and maintaining the CRM systems. Daily tasks include updating customer information, analyzing customer data, developing marketing strategies, and coordinating with the sales team to enhance customer experience.

Qualifications

• Experience in Customer Relationship Management (CRM), including data management and analysis
• Strong communication and interpersonal skills
• Proficiency in marketing strategies and techniques
• Knowledge of the automotive industry and relevant CRM software
• Excellent organizational and multitasking abilities
• Ability to work independently and within a team
• Bachelor's degree in Business Administration, Marketing, or related field
• Previous experience in a similar role is a plus

Company Description

EgyCham is a leading HR Consultancy Company, specialized in 3 scopes of business (Training, Consultation, and Recruitment) with +15 years of experience in Egypt, UAE, and Saudi Arabia. We are looking for a
Senior CRM Specialist
for one of our clients,
Real Estate company
located in
5th Settlement
.

Role Description

This is a full-time on-site role for a
Senior CRM Specialist
, located in 5th Settlement. The Senior CRM Specialist will be responsible for managing and optimizing the company's Customer Relationship Management (CRM) system, ensuring a seamless client journey and high levels of customer satisfaction. The role involves monitoring and updating client data, analyzing customer behaviors, generating CRM reports, and supporting after-sales activities.

Qualifications:

• Bachelor's degree in Business Administration, or a related field.
• From
  2
  to
  4
  years of proven experience in
  CRM management within the real estate sector is a MUST
  .
• Strong knowledge of
  CRM platforms and customer lifecycle management
  .
• Experience in
  after-sales support, complaint handling, and client relationship management
  .
• Excellent analytical skills with the ability to interpret customer data and provide actionable insights.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM systems.
• Very good command of English (spoken and written).
• 5th Settlement or nearby residences are preferred.

Company Description

Pharmacon is a German-Egyptian pharmaceutical company dedicated to promoting high-quality products licensed for the Egyptian market. Established in 2004, Pharmacon aims to improve the health of Egyptian patients by providing alternative medical solutions and fulfilling gaps in the pharma market. The company offers a unique portfolio of high-standard products from European sources, ensuring safety, efficacy, and competitive pricing. Pharmacon's mission is to enhance the quality of life in the community through accessible, high-quality pharmaceutical solutions and to expand its presence across various therapeutic areas in the Egyptian market.

Role Description

We are looking for a Sales Data & CRM Specialist to join our team.

The role will focus on managing and analyzing sales data, maintaining CRM systems, and providing insights to support the sales team in achieving business targets.

Qualifications

Bachelor's degree in Business Administration, Marketing, Data Analytics, or related field.

Proven experience in CRM management .

Strong analytical skills and proficiency in Excel / Google Sheets.

Attention to detail with excellent organizational skills.

Ability to work with large datasets and provide actionable insights.

Good communication skills in English

Key Responsibilities

Manage and update the CRM system with accurate client and sales data.

Generate, analyze, and present sales reports and dashboards.

Support the sales team with data-driven insights and performance tracking.

Ensure data integrity and consistency across sales and CRM platforms.

Collaborate with cross-functional teams to optimize sales processes.

Identify trends, opportunities, and risks through data analysis.

Preferred Skills

Knowledge of sales operations and reporting.

Pharmaceutical field.