75 Site Service jobs in Egypt

Technical Support

Cairo, Al Qahirah Just again

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Job Description

Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction.
- Installing and configuring hardware and software, diagnosing, and repairing faults.
- Resolving network issues.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Managing multiple cases at one time.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra space of kindness to engage customers

**Job Category**:
**IT - Software Development**:
Job Requirements

**Experience**:
Min: 1 Year Max: 2 Years

**Career Level**:
Junior

**Job Type**:
Full Time

**Vacancies**:
8 Open Positions

**Salary**:
Min: 5000 Egyptian Pound (EGP)

Max: 6000 Egyptian Pound (EGP)

**Gender**:
Male

**Degree Level**:
Bachelor's degree

**Faculty / Institute**:
Computer & Information

**Major**:
Computer Science, Computer Technician

**Age**:
Min: 24 Years Max: 30 Years

**Nationality**:

- All Arab Countries
- **Residence Location**:
Fifth Settlement, Cairo, Egypt

**Languages**:
Arabic - Native / Mother Tongue

English - Good

**Own a Car**:
Any

**Have Driving License**:
Any

Job Skills
- Experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills.
- Excellent in Microsoft Excel.
- Ability to multi-task, prioritize, and manage time effectively
- College degree in Faculty of computer science or information technology.
- Able to work under stress and work on shift Basis.
- Attention to detail and good problem-solving skills.
- Good written and verbal communication.
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Technical Support Intern

Giza NCR Atleos

Posted 4 days ago

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Technical Support Engineer

NAOS Marketing

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Job Description

NAOS Marketing is looking to hire a** Technical Support Engineer **(Solution Responsibilities) to work in a hi-tech mechanical & electrical integration enterprise mainly engaged in research, development, production, and sales of pharmaceutical and food package machinery.

**Job Description:
1. Responsible for technical exchanges and guidance with customers, in-depth understanding of customer needs, and technical solutions

Show and explain, answer customer questions and organize and report customer feedback in a timely manner

2. Analysis and discussion of customer needs, competitors, and market situation, and make according to the project situation

Competitive technical copywriting and presentation guidance;
3. Responsible for writing the demand analysis book after customer communication, and providing reasonable solutions according to customer needs

The technical scheme, tender scheme, etc.;
4. Analyze and discuss the technical risks and configuration of the project bidding document, and carry out project risk management according to the actual needs of customers;
5. Provide training and empowerment to internal and external customers.

1. Bachelor’s degree or above in mechanical and pharmaceutical engineering-related majors;
2. Cheerful personality, good English foundation, and communication skills;
3. Understand the laws and regulations of the pharmaceutical industry, and be familiar with the company's products and technical characteristics;
4. Good organizational coordination and technical communication skills;
5. Strong program writing ability, proficiency in operating software such as Caxa, Cad, Word, PPT, Excel, Visio;
6. Have good problem analysis ability, sense of responsibility and good teamwork spirit;
7. Can bear hardships and stand hard work, and can adapt to long-term business trips.

Salary is 25000 EGP Gross
Work Location: New Cairo
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Technical Support Engineer

Microsoft

Posted today

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Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
- With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
- Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

**Responsibilities**:

- Your Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

**Qualifications**:

- Language Qualification
- English Language: fluent in reading, writing and speaking.
- Arabic Language: fluent in reading, writing and speaking.
- Required
- Windows System Administration, Configuration, including a good basic understanding of:

- Registry
- File Storage
- User Accounts and Access Control
- Event Logs and Auditing
- Performance, Resource Monitor
- Networking (TCP, IP)
- Experience in one or more of these areas desirable
- Automated installation of Windows
- User Profile management
- Windows Update management
- Kerberos and delegation
- Bitlocker administration
- Windows Shell configuration and management
- Windows Activation, Licensing
- Remote Desktop Services configuration and management
- Clustering
- Printing configuration and management
- Resilient Storage technology (clustering, storage spaces)
- Server management tools
- Hyper-V management and VM deployment
- Application installation and management
- Windows backup and VSS
- PowerShell scripting
- Active Directory topology and management
- Network Tracing and analysis
- Public Key Infrastructure (PKI) deployment, management
- Remote File Systems (SMB)
- Group Policy management
- DNS deployment, management
- Troubleshooting hangs and crashes in Windows
- Network Virtualisation (Hyper-V, SDN)
- Troubleshooting performance issues using PerfMon and other tools

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Technical Support Engineer

Cairo, Al Qahirah Orange Business Services

Posted today

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Job Description

To provide a professional first point of contact for the Customer
- To accurately log all incidents/inquiries in a timely and effective manner
- Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible
- Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives
- To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions
- To resolve by himself/herself most of the incidents on all Services
- Document all troubleshooting and case management actions via the ticketing systems
- To ensure on time resolution, by escalating to the appropriated experts and management when necessary.

**about you**:

- Very good interpersonal and communication skills
- Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange
- Excellent customer skills and focus are required
- Ability to work under pressure and to deal with multiple tasks
- Preferred to have knowledge on delivered technologies:

- CCNA certified is a plus
- Fluent in both **English & French** is a plus

**additional information**:

- B.Sc. Engineering, Telecommunications or Computer Science
- 0 -2 years of experience in similar scope

**department**:Customer Services & Operations

**contract**:Regular
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Enterprise Technical Support

Mansoura NOOR Data Network

Posted today

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Job Description

NOC
Identifying, diagnosing and resolving customers problems affecting network performance and escalate to higher level support using time based and severity criteria.

**Requirements**:

- Proactive monitoring, performance analysis and diagnosis of various NSP networking problems (Physical, Routing & Transmission problems).
- Identifying, diagnosing and resolving problems affecting network performance and escalate to higher level support using time-based and severity criteria.
- Handle, troubleshoot, follow up, and report daily network incidents.
- Troubleshooting all supported services (MPLS VPN, Frame Relay, SDSL ) through NOOR’s network and tracing PVCs through WAN Switches and CORE routers.
- Handling basic customer configuration requests on their routers.
- Troubleshooting customers’ physical and logical problems and helping customers in designing and configuring their networks.
- Configuring CPE devices. Troubleshoot configuration problems related to customers from both, customer and service provider sides.
- Monitoring different types of transmissions (E1s, IMA groups, E3s, STM1s.etc) on edge and core devices.
- Troubleshooting customers’ problems related to different WAN technologies (ATM, TDM, and IP DSLAMs).
- Troubleshooting advanced customer PE to CE routing problems.
- Troubleshooting routing problems include BGP peering with customers.
- After sales support/service acceptance.
- Performing the first troubleshooting steps for the corporate customers’ problems.
- Responsible for leading and participating in providing assistance to customers in an enterprise and multi-sites infrastructure needing to resolve problems with their network by answering service requests.
- Take the first call from Enterprise clients on all day to day technical issues (provide the front-line support).
- Maintain regular communication with the Enterprise organization’s Representative so as to be aware of the intricacies of each of the clients’ network.
- Providing technical procedure taken to solve customer’s problem on a reported issue, so it can be overviewed.
- Referring any specific financial or accounting questions to the customer’s account manager.
- Providing documented procedures for future maintenance and migrations.
- Regularly update and record changes to the client during problem solving.
- Isolate customer problem and handle escalations to appropriate support team level if need.
- Follow up and participate with the Technician team to solve customer’s problem which requires to follow up with the technician on site in addition to hand guidance.
- Configure modem and customer CPE if there is a hardware failure at customer’s site.
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IT Technical Support

Rawaj - Human Capital Management

Posted today

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Job Description

**Responsibilities**:

- To provide a professional first technical point of contact for the customer.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Provide updates as needed to the customer in order to meet performance objectives.
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and a case management actions via the electronic case management system.

**Skill Profile**
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
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IT Technical Support

Rawaj - Human Capital Management

Posted today

Job Viewed

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Job Description

**Responsibilities**:

- To provide a professional first technical point of contact for the customer.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Provide updates as needed to the customer in order to meet performance objectives.
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and a case management actions via the electronic case management system.

**Skill Profile**
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Cairo, Al Qahirah Orange Business Services

Posted today

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Job Description

**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**About you**:

- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**Additional information**:

- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular
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Technical Support Engineer

Orange Business Services

Posted today

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Job Description

**About the role**:
Provide technical point of contact for customers’ incidents.
- Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
- Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
- Perform and own technical management escalations in line with company procedure and case excellence policy.
- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative.

**About you**:
Skills / Qualifications:

- Bachelor of Science in Communications/Computer Engineering
- Cisco certificate (CCNA). (+)
- Excellent customer service skills
- Interpersonal and communication skills.
- Time management.
- Ability to work under pressure and deal with multiple tasks.
- Problem solving skills.
- Language skills French and english

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular
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