4 Siebel Crm jobs in Egypt
Customer Relationship Officer
Giza
EGBank
Posted today
Job Viewed
Job Description
**JOB PURPOSE**
The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Develops sales action plan to market and sell the bank's products and services, in coordination with the branch manager
- Identifies and acquires quality NTB (New to bank) customers through the various selling techniques and activation of referrals
- Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results
- Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly
- Submits related sales reports to Branch Manager provided with any required recommendations on a regular basis
- Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture
- Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time
- Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge
- **JOB REQUIREMENTS**
- Minimum education- : Bachelor Degree in business administration or finance from a recognized university- Desired education- : N/A- Languages- : Fluent in Arabic and English (writing and speaking)- Ideal experience- : Minimum of 2 years of experience in Banking, preferred in customer service and sale
The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Develops sales action plan to market and sell the bank's products and services, in coordination with the branch manager
- Identifies and acquires quality NTB (New to bank) customers through the various selling techniques and activation of referrals
- Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results
- Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly
- Submits related sales reports to Branch Manager provided with any required recommendations on a regular basis
- Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture
- Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time
- Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge
- **JOB REQUIREMENTS**
- Minimum education- : Bachelor Degree in business administration or finance from a recognized university- Desired education- : N/A- Languages- : Fluent in Arabic and English (writing and speaking)- Ideal experience- : Minimum of 2 years of experience in Banking, preferred in customer service and sale
This advertiser has chosen not to accept applicants from your region.
0
Retail Customer Relationship Officer
EGBank
Posted today
Job Viewed
Job Description
Identify existing and potential customer needs and provide them with the basic information on all Bank’s products & services.
Achieve assigned targets through promoting, selling and cross selling the bank’s products and services to existing and prospective customers to achieve the preset sales budget.
Handle all the customers ’regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team
Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.
Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services
Achieve assigned targets through promoting, selling and cross selling the bank’s products and services to existing and prospective customers to achieve the preset sales budget.
Handle all the customers ’regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team
Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.
Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Relationship Officer
EGBank
Posted today
Job Viewed
Job Description
Identify existing and potential customer needs and provide them with the basic information on all Bank’s products & services.
Achieve assigned targets through promoting, selling and cross selling the bank’s products and services to existing and prospective customers to achieve the preset sales budget.
Handle all the customers ’regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team
Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.
Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services
Achieve assigned targets through promoting, selling and cross selling the bank’s products and services to existing and prospective customers to achieve the preset sales budget.
Handle all the customers ’regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team
Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.
Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services
This advertiser has chosen not to accept applicants from your region.
2
Senior Dynamics CRM Developer
Sarmad
Posted today
Job Viewed
Job Description
**Skills**
- Overall software development and implementation experience
- Dynamics CRM experience as a developer
- Hands-on experience with writing server side programming in C#, VB.NET, ASP.Net/.Net Core development languages/frameworks
- Client side programming like HTML5, CSS, JavaScript, jQuery
- Background in MS SQL Server, Visual Studio, SQL Server
- Years of experience: 5 to 10 years
**Requirements**:
- Experience in banking business is mandatory
- Valid passport
- Ability to travel based on business needs
**Benefits**
- Attractive salaries
- Healthy working environment
- Medical Insurance
- Social Insurance
- Overall software development and implementation experience
- Dynamics CRM experience as a developer
- Hands-on experience with writing server side programming in C#, VB.NET, ASP.Net/.Net Core development languages/frameworks
- Client side programming like HTML5, CSS, JavaScript, jQuery
- Background in MS SQL Server, Visual Studio, SQL Server
- Years of experience: 5 to 10 years
**Requirements**:
- Experience in banking business is mandatory
- Valid passport
- Ability to travel based on business needs
**Benefits**
- Attractive salaries
- Healthy working environment
- Medical Insurance
- Social Insurance
This advertiser has chosen not to accept applicants from your region.
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