729 Shopping Assistant jobs in Egypt

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

نظرة عامة على الدور

الإشراف وتقديم الدعم في مكتب المعلومات لمساعدة العملاء بطريقة ودودة ومهنية.

Overview of the role

To oversee and provide support at the Information Desk, assisting customers in a friendly and professional manner.

ما ستفعله

• الترحيب بالعملاء واستقبالهم عند وصولهم إلى المتجر.
• الرد على استفسارات العملاء وتقديم الإرشادات حول التسوق في إيكيا.
• التعامل مع الشكاوى الروتينية بسرعة وبأدب.
• تسجيل ملاحظات العملاء في نظام إدارة علاقات العملاء لبناء قاعدة بيانات للحلول المتكررة.
• ضمان معاملة العملاء باحترافية لتحقيق أقصى درجات الرضا.
• القيام بالإعلانات ونداء الأشخاص المطلوبين من قبل الزوار.
• حفظ أمتعة العملاء وتأمينها.
• توفير أدوات التسوق والكتالوجات للعملاء.
• تقديم الأكياس / العربات حسب الحاجة.
• الالتزام بالإجراءات والسياسات النظامية.
• تقديم اقتراحات تحسين مستمرة إلى مشرف العملاء.
• التواصل مع مدير المناوبة في حال وجود شكاوى تتطلب تدخل الإدارة.

What you will do

• Greet and welcome customers upon arrival at the store.
• Answer customer inquiries and guide them on how to shop at IKEA.
• Handle routine customer complaints promptly and courteously.
• Log customer feedback into the CRM system to build a knowledge base of frequent inquiries and solutions.
• Ensure professional treatment of customers to maximize satisfaction.
• Make announcements and page requested visitors.
• Safely store customers' bags and ensure security.
• Ensure availability of shopping tools and catalogues.
• Provide bags and trolleys as appropriate.
• Adhere to system policies and procedures.
• Provide continuous improvement suggestions to the Customer Senior.
• Communicate with the Duty Manager regarding complaints requiring management assistance.

ما ستحتاجه

• خبرة لا تقل عن سنتين في خدمة العملاء أو استقبال.

What you will need

• Minimum 2 years of experience in Customer Service or Reception.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER.

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

نظرة عامة على الدور
الإشراف وتقديم الدعم في مكتب المعلومات لمساعدة العملاء بطريقة ودودة ومهنية.

Overview Of The Role
To oversee and provide support at the Information Desk, assisting customers in a friendly and professional manner.

ما ستفعله

• الترحيب بالعملاء واستقبالهم عند وصولهم إلى المتجر.
• الرد على استفسارات العملاء وتقديم الإرشادات حول التسوق في إيكيا.
• التعامل مع الشكاوى الروتينية بسرعة وبأدب.
• تسجيل ملاحظات العملاء في نظام إدارة علاقات العملاء لبناء قاعدة بيانات للحلول المتكررة.
• ضمان معاملة العملاء باحترافية لتحقيق أقصى درجات الرضا.
• القيام بالإعلانات ونداء الأشخاص المطلوبين من قبل الزوار.
• حفظ أمتعة العملاء وتأمينها.
• توفير أدوات التسوق والكتالوجات للعملاء.
• تقديم الأكياس / العربات حسب الحاجة.
• الالتزام بالإجراءات والسياسات النظامية.
• تقديم اقتراحات تحسين مستمرة إلى مشرف العملاء.
• التواصل مع مدير المناوبة في حال وجود شكاوى تتطلب تدخل الإدارة.

What You Will Do

• Greet and welcome customers upon arrival at the store.
• Answer customer inquiries and guide them on how to shop at IKEA.
• Handle routine customer complaints promptly and courteously.
• Log customer feedback into the CRM system to build a knowledge base of frequent inquiries and solutions.
• Ensure professional treatment of customers to maximize satisfaction.
• Make announcements and page requested visitors.
• Safely store customers' bags and ensure security.
• Ensure availability of shopping tools and catalogues.
• Provide bags and trolleys as appropriate.
• Adhere to system policies and procedures.
• Provide continuous improvement suggestions to the Customer Senior.
• Communicate with the Duty Manager regarding complaints requiring management assistance.

ما ستحتاجه

• خبرة لا تقل عن سنتين في خدمة العملاء أو استقبال.

What You Will Need

• Minimum 2 years of experience in Customer Service or Reception.

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA
GROWING TOGETHER.

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

نظرة عامة على الدور:
يشمل دور مساعد خدمات العملاء في سمولاند تقديم خدمة عملاء ممتازة في مرافق اللعب التابعة لإيكيا. يتطلب المنصب الالتزام بسياسات الدخول وإجراءات رعاية الأطفال القياسية للحفاظ على مستوى خدمة ودود ومهني. يهدف الدور إلى تحسين خدمة العملاء داخل المتجر، والرد على استفسارات العملاء، وتمثيل علامة إيكيا التجارية بالمستوى المطلوب مع الحفاظ على معايير المتجر.

Overview Of The Role
The Customer Services Assistant role in Smaland involves delivering excellent customer service in IKEA's play facility. The position requires adherence to entry policies and child care SOPs to maintain a friendly and professional service standard. The role aims at improving customer service within the store, answering customer queries, and representing the IKEA brand to the required level while maintaining store standards

ما الذي ستقوم به:

• استقبال الأمهات/الأوصياء مع أطفالهم عند الوصول إلى مرافق اللعب في سمولاند.
• شرح سياسة القبول في سمولاند بطريقة ودية ومهنية.
• تسلية الأطفال بالأنشطة المتفق عليها وفقًا للتقويم التجاري.
• التأكد من أن سلامة الأطفال هي الأولوية الرئيسية أثناء وجودهم في سمولاند.
• الإعلان ونداء الآباء إذا كانت هناك أي مشكلة مع الأطفال في منطقة اللعب.
• التعامل مع شكاوى العملاء الروتينية بسرعة وبأدب.
• التناوب والعمل في مكتب المعلومات لاستقبال العملاء ومعالجة جميع الاستفسارات الواردة.
• التأكد من الالتزام بجميع الإجراءات النظامية والطوارئ حسب السياسة/الإجراء.
• إبلاغ المدير المناوب بالشكاوى التي تتطلب مساعدة الإدارة.
• الالتزام بجميع إجراءات الطوارئ.
• الحفاظ على بيئة آمنة للأطفال داخل المنطقة.

What You Will Do

• Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.
• Explain Smaland admission policy in a friendly and professional manner.
• Entertain children with agreed activities based on the Commercial Calendar.
• Ensure the safety of children is the main priority while they are in Smaland.
• Make announcements and page parents if there is any issue with children in the playroom area.
• Handle routine customer complaints promptly and courteously.
• Rotate and work at the Information desk to greet customers and address all incoming inquiries.
• Ensure all system and emergency procedures are adhered to as per policy/procedure.
• Brief the Duty Manager on complaints that require management assistance.
• Adhere to all emergency procedures.
• Maintain a safe environment for children within the area.

ما ستحتاجه

• مؤهل محلي في رعاية الأطفال وفقًا للبلد المعني.
• مؤهل الإسعافات الأولية.
• خبرة لا تقل عن سنتين في دور مشابه.

What You Will Need

• Local qualification in Child Care as per relevant country.
• First Aid qualification.
• Minimum of 2 years' experience in a similar role.

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA
GROWING TOGETHER.

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

نظرة عامة على الدور
الإشراف وتقديم الدعم في مكتب المعلومات لمساعدة العملاء بطريقة ودودة ومهنية.

Overview Of The Role
To oversee and provide support at the Information Desk, assisting customers in a friendly and professional manner.

ما ستفعله

• الترحيب بالعملاء واستقبالهم عند وصولهم إلى المتجر.
• الرد على استفسارات العملاء وتقديم الإرشادات حول التسوق في إيكيا.
• التعامل مع الشكاوى الروتينية بسرعة وبأدب.
• تسجيل ملاحظات العملاء في نظام إدارة علاقات العملاء لبناء قاعدة بيانات للحلول المتكررة.
• ضمان معاملة العملاء باحترافية لتحقيق أقصى درجات الرضا.
• القيام بالإعلانات ونداء الأشخاص المطلوبين من قبل الزوار.
• حفظ أمتعة العملاء وتأمينها.
• توفير أدوات التسوق والكتالوجات للعملاء.
• تقديم الأكياس / العربات حسب الحاجة.
• الالتزام بالإجراءات والسياسات النظامية.
• تقديم اقتراحات تحسين مستمرة إلى مشرف العملاء.
• التواصل مع مدير المناوبة في حال وجود شكاوى تتطلب تدخل الإدارة.

What You Will Do

• Greet and welcome customers upon arrival at the store.
• Answer customer inquiries and guide them on how to shop at IKEA.
• Handle routine customer complaints promptly and courteously.
• Log customer feedback into the CRM system to build a knowledge base of frequent inquiries and solutions.
• Ensure professional treatment of customers to maximize satisfaction.
• Make announcements and page requested visitors.
• Safely store customers' bags and ensure security.
• Ensure availability of shopping tools and catalogues.
• Provide bags and trolleys as appropriate.
• Adhere to system policies and procedures.
• Provide continuous improvement suggestions to the Customer Senior.
• Communicate with the Duty Manager regarding complaints requiring management assistance.

ما ستحتاجه

• خبرة لا تقل عن سنتين في خدمة العملاء أو استقبال.

What You Will Need

• Minimum 2 years of experience in Customer Service or Reception.

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA
GROWING TOGETHER.

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field

We're hiring Customer Service Agent

Morning shifts (last shift ends at 7)

Fixed Days off

Social & Medical insurance

Net salary: 14,000

Requirements:

• English level B2 / C1

• Previous experience in customer service

Location: Abbasya