21 Shift Manager jobs in Egypt

**Job Family:** Electrification & Automation
**Req ID:** 447935
Plant & Production manager - EgyptSiemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.Join our Smart Infrastructure as Plant manager and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.Job Summary:The Factory Manager oversees the daily operations of a manufacturing facility, ensuring efficiency, safety, and productivity. This role involves managing staff, coordinating production schedules, and implementing process improvements to meet company goals.Your Role - International, Challenging And Future-Oriented!· In our Smart Infrastructure Electrification and Automation Division in Egypt , we are searching for plant manager in Medium Voltage plant. The Factory Manager is responsible for overseeing all factory operations, ensuring efficient production processes, maintaining high-quality standards, and fostering a safe and productive work environment. This role requires strong leadership, strategic thinking, and a hands-on approach to managing day-to-day activities.Knowledge of MV and LV switchgear, protection, control & SCADA system panels· Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus · Evaluating risk, which involves comparing estimated risks with criteria established by the organization such as costs, legal requirements and environmental factors, reduce business liability. · Qualification for Quality and Safety: Design, develop and deliver BU quality, safety process and regulatory topics, including related training. Implement competency gaps and evaluate the effectiveness of the .· Allocate resources, such as equipment and personnel, to maintain production standards.· Estimate manufacturing costs and identify ways to reduce them· Monitor production output and adjust processes as necessary to meet deadlines.Your Qualifications And Skills - Digital And Solid!· Minimum 10 years' experience in manufacturing. · Proven experience in a managerial role within a manufacturing or industrial setting.Leadership and management knowledge.· Experience with lean manufacturing principles and practices.· Knowledge of ISO standards and quality management systems· Good Command of English LanguageWhat else do you need to know?As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.

This role follows a refresh of a few aspects of the mine which allows this person to come in and really take hold of this world class operation. This **Operations Manager **opportunity will be **FIFO basis from point-of-hire**.

The ideal Operations Manager, will report into the MD and will be a proficient Mining Operations Manager / General Manager with excellent initiative and a track record of managing an operating tier-1 mine in challenging locations:

- Responsible for all operational aspects of the business.
- Manage personnel on site across mining, ops and maintenance
- Strong management and leadership skills with a high degree of accountability
- Demonstrate good working knowledge and experience in developing and implementing strategic plans, management policies, strategies and systems
- Establish, in conjunction with the Section Managers, the production strategy
- Ensure the ongoing operation and proving-up of mineral reserves
- Excellent interpersonal, communication and consultative skills with the ability to interact with Management, employees, and all stakeholders.
- Strong financial acumen including budgeting and forecasting
- A proven track record in improving all mining processes
- Have full responsibility for the direction, management and development of the ongoing projects of the construction and mine development.
- Direct and manage the full operations of the mine
- Manage and optimise by providing leadership, guidance and coordination to Department Managers
- Responsible for ensuring that necessary new systems and processes are put into place across the project and teams to ensure the success and profitability of the business unit

**Requirements: Qualification and Skill**:

- 15 -20 years experience in mining operations (at least ten years in management)
- Mining related qualification and management skills
- Has overseen a large scale underground operation with satellite pits
- A fantastic grasp of open pit and underground production
- Proven experience managing an operation in an expat setting whilst training and mentoring the team.
- Up to date knowledge of open pit mining technology and heavy production equipment.
- Demonstrated success as an effective leader.
- Proven ability to deliver results and act as a developer of top-level operational principles for a multicultural workforce

**About the role**:

- Share experience and knowledge within the team by providing day-to-day guidance and

coaching
- Act as the level 1 escalation point for the team
- Responsible with the management to monitor team performance in technical and non
- technical aspects throughout the half
- Perform regular analysis of the team’s work through daily reviews in preparation of the team’s

monthly scorecards to be delivered by the 15th of the following month
- Ensure that the team’s work is managed with the appropriate priority and that the load is

rightly distributed among team members on duty
- Owns complex issues in the team and lead improvement plans accordingly
- Lead the technical knowledge and skills enhancement & training plans with the support of the

team seniors
- Engage in crisis management activities and post crisis reviews when needed
- Responsible for leading the newcomers induction through the induction program with the

involvement of other team members
- Responsible for the team’s knowledge management and its regular update
- Responsible for new customers and new services/offers handover to operation along with the

seniors within the team
- Create, validate and update documents created to support the team
- Attend regular meetings with team members, management and other team stakeholders

when needed
- Represent the service desk in regular service reviews with the account team and customer

contacts
- Perform regular analysis on the team KPIs, communicate them to team members and initiate

ways to improve them
- Prepare the roster of the team and perform changes during the month
- Undertake tasks assigned by management

**About you**:
Excellent communication, interpersonal, organizational and presentation skills
- Good leadership and conflict resolution skills
- Good consulting, coaching and problem solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of

services offered
- Ability to work under pressure and deal with multiple tasks

**Additional information**:
Qualifications:

- Bachelor Degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- Solid knowledge of the ITIL framework and incident management procedures specifically

within OBS
- Minimum of 2 year related work experience in customer technical support or similar

organizations within telecom or IT industry

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !

**Contract**:
Regular

NAOS Marketing is looking to hire a **Sales Operations Manager** with at least five years of experience managing a sales team and with E-Payments / E-commerce background.

**Responsibilities**:

- Be the prime point of contact between the sales department and other company departments,
- Manage the sales team onboarding,
- Act as the business partner to the sales team: manage their requests, monitor the Merchants’ complaints and handle the response from the related department, run the daily merchants’ inquiries and sales team routs creation and updates,
- Conduct the reports for the Head of Sales and the Operations consultant,
- Collect and report sales violations,
- Manage the Merchants' onboarding across Egypt (data validation, contracts collection, archiving),
- Follow up with the finance operations implemented by the Merchants,
- Follow up with the sales team daily TRX- onboarding, and revise the daily installments and collection reports with the Sales Managers,
- Manage the SMS announcements to the Teams and Merchants groups,
- Perform the TRX’s, orders & data extraction as per sales request.

**Job requirements**
- BSC. Degree - preferred Business Administration.
- At least five years as Sales Operations Manager dealing with E-Payments / E-commerce.

Salary is negotiable and will be communicated after the interview.

Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.

Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.

Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.

**About the Team**
Community Operations is leading how Sahl communicates with the customer and partner engagements. The team you will join has a mission to make customer experience our #1 objective. Join us in championing this mission.

**This Position is Responsible For**
- Listen attentively to the voice of Sahl's community and provide actionable insights to improve the experience of our customers
- Lead multiple teams by working closely with CommOps representatives and team-leaders
- Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
- Build and encourage the right culture within the team
- Handle expectations of business leaders and take on difficult conversations, which might involve suggesting alternatives or shifting the current direction
- Lead multiple high priority projects and initiatives effectively. Be flexible and adaptable in a fast and constantly evolving environment
- 3 - 6 years of working experience in community operations
- Demonstrated experience in managing people
- Experience leading multiple projects and programs
- Ability to exercise judgment and resolve difficult problems
- Strong verbal and written communicator: must effectively communicate with technical and non-technical people
- Ability to show high standards for your performance, and your team's performance

**Employment Type**
- Full Time

**Rank Requested**

**Gender**

**Location**
- Egypt

**City**
- Cairo

**Residence**
- Nasr City

**Salary**
- negotiable / month

**Transportation**
- NOT AVAILABLE / month

**Benefits**
- social, medical, Bonus

**Working hours**
- From 10 To 6

**Days off**
- 2

**Requirments**

**Age**
- From 30 To 42 Year(s)

**Spoken Languages**
- Arabic - Excellent
- English - Excellent

**Computer Skills**

**Years of experience**
- Min 8 Max 12 Year(s)

**Car**
- Any

**Woman's Veild**
- Any
- Job Description:

Will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. You will also be assisting our Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance
Job Requirements
-
Minimum Experience: 8+ Years as a Tour Operator.
- Minimum Experience: 6+ Years as an aviation ticketing agent
- Managing Travel Operation Team members ( International / Domestic & Honeymoon )
- Supervising & Auditing all operation team members files & deals
- Handling & managing business relations with hotels, suppliers and negotiating rates.
- Handling traveler’s feedback collection & Complaints.
- Excellent English and Arabic language skills (Speaking and Writing).
- Excellent computer skills.
Main Responsibilities:

-
Managing Travel Operation Team members ( International / Domestic & Honeymoon )
- Supervising & Auditing all operation team members files & deals
- Handling traveler’s feedback collection & Complaints.
- Develop, implement, and review operational policies and procedures.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with marketing team in promoting our travel packages
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
- Managing all finances coordination ( Invoices / PO/ refunds & Ticket issuing )

**Required Language**
German, English

**Employment Type**
Full time

**Contract Type**
Permanent

**Description**

**Job Title**:Operations Manager

**Reporting To**: Senior Operations Manager

**1. PURPOSE OF THE JOB**

As an Operations Manager, you will be responsible for delivering customer service capabilities to clients by driving the unit to an excellent level for clients' customers. You'll be working closely on raising the quality level of handling customer inquiries/problems to systematically measure and address their root causes to improve customer experience.

**2. Qualifications**
- 3+ years of experience in a similar role
- Fluency in the German Language (C1)
- English proficiency of not less than B2
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within the business

**3. KEY RESPONSIBILITIES**

**Operations Management**
- Establish and maintain business standards for accuracy, productivity, and reliability
- Manage the daily functions of the business
- Prepare annual performance review and reevaluate processes
- Meet contract service key performance measures
- Ensure regulatory, compliance and legal rules are followed
- Manage budget to align with the goals of the business
- Manage the relationship with WFM for optimum utilization of resources
- Meet daily, weekly & monthly reporting obligations, provide a thorough analysis of operational trends and corrective actions

**People Management**
- A role model for the team
- Set key performance indicators for the team
- Monitor performance, and implement performance management tools to ensure continuous feedback (one-ones, performance dialogue)
- Communicate company, department & unit objectives, ensure proper alignment and understanding of the end-end role
- Set and supervise development plans for teams & individuals
- Improve team productivity period over period
- Set team & individual targets
- Manage team attrition to acceptable levels
- Hire as well as oversee the interviewing/hiring of supervisors and representatives in cooperation with Human Resources
- Maintain team technical proficiency and productivity, and provide technical training where required
- Set SMART goals and targets for the planning teams and ensure their alignment and integrity with the strategic directions of the departments
- Identify required resources and skill sets/competencies required to carry out successfully unit plans
- Balance and monitor the workload distribution to match the business needs and team capabilities
- Promote cross-training and knowledge share between the team members and prepare professional development action plan for team members
- Provide formal and informal performance feedback on an ongoing basis
- Customer Management & Support
- Maintain and enhance the company's standards of customer service
- Use all available measures to push continuous improvement to high customer satisfaction level
- Map operations processes to customer satisfaction indicators
- Ensure operations are compliant with regulatory requirements, check periodically for updates

**SECURITY COMPLIANCE**

Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.

**ETHICS COMPLIANCE**

Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.

**­­About GE Vernova:**
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains, and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.
**Job Summary:**
The Value Stream Operations Manager I develops fully resourced project schedules related to complex rotating equipment maintenance outages in the Industrial, Oil and Gas, and Utility industries across the globe. Uses comprehensive understanding of Primavera software functionality and accounting, financial terms, and general project management methodologies. Assists Project Controls COE with process improvements and systems alignment.
The Value Stream Operations Manager I works with the Value Streams to develop and maintain outage standards for the technology and partner with global teams to execute in accordance with the standards. Analyzes and tracks global performance to identify fleet trends and productivity opportunities.
**Essential Duties & Responsibilities:**
+ Produce and Maintain standards for the technology
+ Develop base project schedule templates in accordance with cross-functional team's input
+ Update KPI Bowler on monthly basis
+ Participate in Kaizen events to build and update technology standards
+ Prepare and develop resource loaded project schedules in line with job cost estimate standards
+ Maintains Primavera activity codes, calendars, and resources
+ Work across teams to develop metrics, contextual analysis, and reports to a variety of internal and external stakeholders
+ Analyze lessons learned and recommend process improvements and template updates to drive future behaviors and methodologies
+ Coordinate best project control practices in accordance with established standards and procedures
+ Travel to outage sites and regional offices as required to support specific project control needs
+ Travel may be required
+ You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
**Required Qualifications & Experience** :
+ Bachelor's degree with three years' field experience in a Project Controls capacity
+ 5+ years applicable experience and demonstrated success/knowledge
+ 2+ years of specialized/industry experience
+ Advanced level working knowledge of Primavera (project management software) and Microsoft Excel
+ English proficiency required
+ Excellent customer facing and communication skills
**Desired Characteristics:**
+ Knowledge about Gas Turbine operations
+ Open mindset and enthusiasm to work in multi-cultural and global role
+ Familiarity of dynamic project environments
+ Possess high level organizational ability, proven leadership, and decision-making capabilities
+ Experience in troubleshooting and problem solving
_FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law_ _._

Senior Sales Manager, Cairo
Bringing smiles is what we do at TTEC. for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
What you'll do as a Leader:
- Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
- Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
- Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values.
- Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
- Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
- Build knowledge on client products and services - features, benefits and impact on Digital media/cloud based customers.
- Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
- Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.
What you'll do as Senior Sales Manager:
- Manage Sales pipeline and regular forecasting to meet assigned goals.
- Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
- Develop and continuously improve lead qualification using established criteria and standards.
- Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
- Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
- Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
What you need to succeed:
- Native or fluent in spoken and written English
- Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
- 5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
- Demonstrated ability to be a quick learner with the ability to adapt on a daily basis
- Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
- Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
- Willingness to work across shifts where needed.
- Advanced knowledge of Sales Operations, Technology used in Digital sales
- Strong leadership driving Sales, Customer Success and Subscription management.
- Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
- Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-SB1
**Title:** _Senior Sales Operations Manager_
**Location:** _EG-Cairo-Cairo_
**Requisition ID:** _04493_
**Other Locations:** _Egypt_