3 Servicenow Solutions jobs in Egypt

Job Description

Key Responsibilities:

Lead technical discovery sessions to understand business needs, user personas, licensing posture, and digital transformation objectives.

Design end-to-end M365 solutions using best practices and Microsoft's Modern Work and Security reference architectures.

Create high-level architecture diagrams (HLD), business justification (ROI/TCO), and licensing optimization plans.

Build and deliver technical presentations, demos, assessments and workshops to customers and partners.

Conduct Microsoft 365 assessments such as: Microsoft 365 Readiness, Security Score, Productivity Score, and Secure Score.

Develop responses for RFPs/RFIs, TCO/ROI reports, architectural diagrams and executive summaries for enterprise deals.

Join weekly pipeline review meetings with Microsoft Account Executives, PDMs, and SSPs.

Maintain accurate technical details, status, and next steps in CRM or Microsoft Partner Center.

Support complex licensing and upgrade scenarios, such as: Office + Windows SA to M365 E3/E5 USL, F3 vs E3 vs E5 selection based on personas,Add-ons (e.g., E5 Security, F5 Security, Copilot)

Collaborate with delivery, support, and security teams to ensure solution feasibility and customer readiness.

Stay current on M365 roadmap updates, licensing changes, co-sell, and incentives programs

Participate in Microsoft-led training, technical communities, co-sell, FastTrack, ECIF and MCI programs.

Manage and develop the M365 Pre-Sales team by sharing best practices, offering guidance on complex deals, and supporting technical skill growth.

Drive internal knowledge transfer through mentoring, documentation, and onboarding of new team members.

Contribute to standardization of assets (e.g., templates, presentations, calculators) used across the pre-sales lifecycle.

Required Skills & Qualifications:

5-8 years of experience in Azure architecture, pre-sales, or consulting roles.

Strong knowledge of Azure

• IaaS, PaaS, Hybrid Cloud
• Identity,
• Networking
• Governance
• Security services

Proven experience in cloud solution design, customer engagement, and technical documentation.

Demonstrated experience in leading or mentoring pre-sales or technical teams.

Experience with tools such as Azure Migrate, Azure Pricing Calculator, Azure Advisor, and TCO calculator.

Familiarity with Azure Landing Zones, ARM templates, Terraform, or Bicep (optional but preferred).

Excellent presentation and solution storytelling skills for C-level and technical audiences.

Familiarity with Microsoft Partner tools (Solution Workspace, Partner Center, FastTrack).

Strong organizational skills and ability to manage multiple complex engagements.

Experience using Microsoft Office, PowerPoint, Visio, and Dynamics 365 for CRM.

Required Certifications

MS-900: Microsoft 365 Fundamentals

MS-102: Microsoft 365 Administrator Expert

SC-900: Security, Compliance, and Identity Fundamentals

Recommended Certifications

MS-700: Managing Microsoft Teams

MS-720: Microsoft Teams Voice Engineer

MD-102: Endpoint Administrator

SC-300: Identity and Access Administrator

SC-400: Information Protection Administrator

Optional / Enhancing Certifications

PL-900: Power Platform Fundamentals

PL-100: Power Platform App Maker Associate

AI-900: Azure AI Fundamentals

AZ-900: Azure Fundamentals (for hybrid/cloud cross-skill)

Qualifications & Competencies:

-Bachelor's degree in Logistics, Supply Chain Management (preferred no mandatory).

-Minimum 4 years of experience in Customer support, order management, shipments coordination, and freight handling.

-Experience in logistics/supply chain.

-Experience in logistics software, ERP systems (SAP preferred), and Microsoft Office Suite.

-Strong organizational, problem-solving, and time management skills.

-Excellent in spoken and written English.

Responsibilities

Supply Chain Operations:

Manage the order fulfillment process and coordinate shipments.

Optimize FG warehouse capacity to improve delivery efficiency.

Prepare packing lists, invoices, and shipment trackers.

Issue delivery orders and compile order status reports.

Oversee returned or repaired item receipt and disposal documentation.

Maintain open communication with customers and vendors to confirm timely deliveries.

Respond to inquiries and coordinate with internal teams to resolve issues efficiently.

Customer Service:

Distribute invoices in soft and electronic formats, ensuring accuracy in account statements.

Analyze returned goods, document, and resolve customer complaints promptly.

Prepare and send monthly closing reports to customers and the finance team.

Financial Operations:

Analyze freight costs and identify cost-saving opportunities.

Conduct freight audits for accuracy and compliance.

Validate invoices and bills to ensure timely processing.

Issue debit/credit notes and upload customer pricing contracts into SAP.

Follow up with authorities for VAT and duty refunds.

Ensure timely payment processing and remittance tracking.

Learning & Growth:

Implement quality and safety standards.

Update and review SOPs to ensure clarity and adherence to best practices