3 Servicenow Implementation jobs in Egypt

Honeywell Building Solutions is a $2.5B strategic business unit within Honeywell's Global Building Technologies Business. HBS installs and maintains systems to keep buildings and facilities connected, safe, secure, comfortable and cost-efficient, serving as a leading provider of energy efficiency solutions worldwide.
This is a regional leadership role responsible for overseeing the complete project portfolio across the Middle East, Turkey, and Africa (META) region. The leader will manage both service projects (migrations and expansions) and new installation projects across building management, security, and fire offerings. This portfolio has an expected double-digit growth rate over the next several years.
**Key Responsibilities:**
**Project Portfolio Management**
+ Lead project portfolio for HBS META region ensuring projects complete on time, under budget, and exceed customer expectations
+ Manage projects across all tiers (0-5) with appropriate PMR (Project Management Review) frequencies as per GDM (Global Design Model) compliance
+ Drive portfolio performance across regional districts: Gulf Arabia, Turkey, KSA, Egypt, North Africa, and SSA
+ Ensure compliance with Honeywell policies such as PS 04.01.03 (PMR), PS-2.0 (Project Planning), and PS 04.01.04 (EAC Variance)
**Financial Management & Controls**
+ Rigorously manage EAC (Estimate at Completion) and deliver net positive budget to the business
+ Monitor and optimize key financial metrics including:
+ Revenue recognition (POC - Percentage of Completion)
+ Unbilled revenue management and aging
+ AR (Accounts Receivable) collection and AFDA prevention
+ Change order management and margin improvement
+ Contingency/management reserve utilization
+ Drive working capital optimization through aggressive billing practices and back-to-back payment terms
+ Ensure accurate financial forecasting and AOP (Annual Operating Plan) achievement
**Systems & Process Excellence**
+ Lead implementation and utilization of CORA PPM (Project Management Information System)
+ Ensure proper SAP integration and compliance (CJ20N, CJI3, CJI5, etc.)
+ Drive standardization of project management processes across the region
+ Implement and monitor KPIs including CPI/SPI, milestone fidelity, and VAC analysis
+ Oversee proper use of project hierarchies: WBS structures, cost element management, and GL account assignments
**Team Leadership & Development**
+ Lead and develop a team of project managers across multiple countries and cultures
+ Build capabilities in GDM compliance, financial management, and digital project delivery
+ Implement PMIP (Project Management Incentive Plan) targets and drive performance
+ Facilitate cross-functional collaboration between Services and Installs project teams
+ Ensure resource optimization through effective supply & demand reconciliation models
**Contract & Commercial Management**
+ Oversee contract management from pre-tender through DLP (Defect Liability Period)
+ Ensure compliance with GCC/SCC requirements and local regulations
+ Drive risk management through proper contingency planning and mitigation strategies
+ Support business growth through variation management and scope optimization
+ Manage subcontractor compliance through Avetta system and SEM team coordination
**Customer & Stakeholder Management**
+ Maintain strong relationships with key customers across the META region
+ Drive customer satisfaction through milestone achievement and quality delivery
+ Facilitate effective communication channels with sales, engineering, and operations teams
+ Support strategic account management and digital transformation initiatives
**You must have:**
+ Bachelor's degree in Engineering, Business, Technology, or related field
+ Minimum 10 years of experience in project management with demonstrated knowledge of:
+ Project execution and planning principles
+ Financial management and EAC processes
+ Contract management and commercial operations
+ Minimum 5 years of people management experience
+ Experience working in multi-national, matrixed organizations
+ Business fluent in English (written and spoken)
+ Working knowledge of regional languages (Arabic, Turkish) is advantageous
+ Strong understanding of META region business culture and practices
**We value:**
+ Project Management Professional (PMP) or equivalent certification
+ Experience with Honeywell systems: CORA PPM, SAP, EBI, DVM
+ Knowledge of regional compliance requirements (Dubai Civil Defense, RCCD, etc.)
+ Experience with Building Technology Projects & Services industry
+ Understanding of digital service operations and cybersecurity solutions
+ Proven track record of:
+ Managing Tier 0-4 projects with monthly PMR compliance
+ Achieving PMIP targets (margin improvement, milestone fidelity, change order revenue)
+ Delivering complex projects in challenging environments
+ Managing projects with extended warranty periods
**Leadership Competencies**
+ Strategic thinking with strong analytical capabilities
+ Ability to drive change management initiatives across diverse teams
+ Demonstrated ability to influence without direct authority
+ Results-oriented with urgency to deliver business outcomes
+ Strong financial acumen and commercial awareness
+ Excellent communication and stakeholder management skills
+ Ability to navigate cultural differences across META region
+ Resilience in managing setbacks and challenging situations
**Working Conditions**
+ Regional travel required (up to 40%) across META countries
+ Ability to work across multiple time zones
+ Flexibility to support critical project milestones and customer escalations
+ Office-based with regular site visits for project reviews
**Performance Metrics**
Success in this role will be measured by:
+ Portfolio financial performance (revenue, margin, cash flow)
+ PMR compliance and audit results
+ Customer satisfaction scores
+ Team development and retention
+ PMIP achievement across key metrics
+ Working capital optimization (unbilled reduction, AR collection)
+ Safety performance (HSE compliance)
This position offers the opportunity to lead a growing business in a dynamic region, working with cutting-edge building technologies while developing local talent and driving operational excellence across the META portfolio.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Specialist, Implementation
Are you motivated to be a part of driving a world beyond cash?
Do you like working with customers toward a common goal?
Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
Are you able to cope with a fast changing and ambiguous environment?
Overview
The CIS (Customer Implementation Services) Team implements and tests Mastercard products and services with financial institutions enabling production electronic payments Globally.
CIS ensures financial institutions are systemically synchronized with Mastercard financial messaging.
Provides support to our customers to test new Mastercard Release Code or Customers' system change.
The role ensures accurate and precise vetting of customer network interface and systems to process financial payments.
Accommodates testing whenever financial institutions make changes on their systems.
In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer in the Eastern Europe, Middle East and Africa Region.
Deliver standard through complex and large scales implementation activities ensuring quality and reliability of the implementations.
Role
Manages end-to-end project execution with external customers for all type of implementation projects.
Assesses and documents fully independently customer needs & according to implementation activities, drives customer implementation projects following the global project methodology. Guides & consults customers through the established implementation process, rules, specifications and required documentation until full closure of the project.
Is managing a high number of multiple projects in parallel.
Utilizes available tools and resources to conduct in-depth testing of data elements, network configurations and interfaces to ensure accurate and precise vetting of customer network interface and systems to process financial payments, and consumer tailored service interactions.
Manages customer escalations in a complete autonomous manner.
Drives for flawless execution of CIS implementation projects with high satisfied customers aligned with the department mission.
Handling/ being experienced with the most demanding, strategic markets and customers with non-standard and difficult project scope.
Identifying training needs of customers, provides AOW trainings to customers.
Lead end-to-end, with a strong sense of ownership, key initiative(s) and SME role(s) of complex product(s) and/or core role(s). Delivers the SME role(s) flawlessly as per the documented guidelines and best practices.
Handling the implementation of new large and complex pilots' products and/or service. Assessing all aspects of the readiness of a brand-new products/flavor from a CIS perspective. Guarantee that CIS is well equipped to deliver scalable new product(s) with the expected materials and accesses with the support of PD & GPI.
Upskill the technical expertise of CIS team on the given area of expertise. Organize adequate training(s) of CIS resources.
Coaching all type of experienced colleagues for the given area of expertise. Spreading the knowledge across the team members.
Act as a customer delivery consultant for the given domain of expertise/knowledge and SME role. Deliver pre-implementation support for the domain of expertise/know.
Lead & drive end to end new initiatives and opportunities that bring a positive, innovative, consequent impacts to customer delivery. Contribute to driving regional impacts.
Drives testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency.
All About You
Bachelor's/Master's degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience.
Strong project management /testing skills set with a best-in class priority setting.
Advanced understanding of payment systems, Mastercard products & services
Perfect understanding of how our business operates, of our implementation processes and of assigned products and their strategy.
Technical savvy, not afraid to dig in the technical details. Comfortable with current and emerging technologies. Capable to troubleshoot technical issues efficiently and translate technical matters into simple and business words.
Understanding of Webservices, API Integration patterns, and ISO standards for client onboarding.
Any mobile payment background processing/hands-on on any API's that is used for authentication or authorization, business functions is a big plus.
Ability to come up and bring live creative ideas to improve and enhance delivery processes, day to day implementation journey, to make it easier for our customers, simplify and remove paint points.
Solid Communication and presentation skills, able to present autonomously to the customer delivery team, up to senior/upper management.
Stress Resilient in all situations, ability to re-assure internal teams as well as the external customer.
Ability to autonomously apply the theory into practice.
Able to challenge the theory and drive for continuous improvement. Pro-actively implement solutions.
Sense of ownership & urgency with the ability to navigate in ambiguity with a thoughtful risk-taking mindset driven by results.
Customer focus, business acumen, results driven, solutions-oriented skill set.
Be a team player.
Being optimistic, embracing changes, establishing clear achievable goals and strengthen problem solving skills.
Experience leading customers through complex projects; built rapport with varied client-base.
Out of the box thinking approach by innovating with creativity.
Self-Starter and quick learner with ability to work independently.
Good verbal and written communication skills in English (Arabic and Russian is a plus).
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.