1,111 Service Team jobs in Egypt

The vacancy is for a Contact Center Representative at Teleperformance Egypt for one of our projects, as we are hiring for different projects, and you will be assigned to one of our projects depending on your English level.

Work conditions:

The shift is 9 hours rotational including a 1-hour break & 2 days off rotational.

The last shift for females ends at 2 AM.

The work location will be in the New Cairo sites, Mohandseen, or One Kattameya sites depending on the project you will join (English level) & we do provide Transportations all over many points in Cairo and Giza.

Salary:

-The salary range is up to 19K EGP including KPIs. You will be receiving your KPIs in the Euro equivalent in EGP.

Other benefits:

-Social insurance.

-Medical insurance up to 400k coverage per year.

-Career Path throughout an internal development program.

-Refer a friend program.

-Overnight allowance.

-Transportation provided all over Cairo and Giza. (door-to-door transportation for females after 11:00 PM)

-VPN line.

-Discounts in many stores all over Egypt.

-Discounted Gym Access.

Now Hiring: Inbound Customer Service Agents (Voice & Email)

Location:
Maadi

What We Offer:

On-site paid training (counted as working days)

Medical insurance

Fixed night shifts (Start at 3 PM or 4 PM)

5 workdays + 2 days off every week

Salary Breakdown:

First 3 Months:
16,100 EGP gross

Months 4–6:
17,100 EGP gross

After 6 Months:
18,100 EGP gross

(Includes bonuses + transport allowance)

Transportation Bonus:

Receive 50 EGP per day if your shift ends at/after midnight – up to 1,100 EGP monthly

Tabby is seeking a dedicated and passionate Customer Service Representative to join our dynamic team. As a leading company in providing exceptional services for our customers, we believe that our front-line employees are vital to maintaining and enhancing our reputation. The ideal candidate will have strong communication skills, a positive attitude, and a commitment to delivering high-quality customer support. This role involves interacting with our valued customers via various channels, including phone, email, and live chat, ensuring they receive prompt assistance, guidance, and solutions to their inquiries. Our Customer Service Representatives serve as the first point of contact for customers and are essential in building lasting relationships by understanding their needs and providing personalized service. In a fast-paced environment, it is crucial for the candidate to possess problem-solving abilities and thrive under pressure while maintaining professionalism. If you are someone who enjoys helping others, is looking to grow your career in customer service, and wants to be part of a supportive team that values collaboration and innovation, we encourage you to apply and help us continue to exceed our customers' expectations.

• Assist customers with inquiries and issues via phone, email, and chat in a professional manner.
• Provide accurate information about Tabby's products and services to customers.
• Resolve customer complaints by identifying the problem, offering solutions, and following up to ensure satisfaction.
• Maintain a detailed log of customer interactions and report trends or anomalies to management.
• Collaborate with team members to improve overall service delivery process and customer experience.
• Guide customers through troubleshooting processes and provide step-by-step instructions as needed.
• Participate in ongoing training sessions to enhance product knowledge and customer service skills.

• High school diploma or equivalent; additional education or certifications in customer service preferred.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills for clear customer interactions.
• Strong problem-solving skills and ability to think critically under pressure.
• Familiarity with customer service software and tools, such as CRM systems, is a plus.
• Ability to work collaboratively in a team-oriented environment as well as independently.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• attractive salary + kpis
• Private Health and social Insurance
• Work From Home after 3 months
• Promotion opportunity after 6 months
• Performance Bonus

Company Description

elmenus is the ultimate food discovery and ordering platform with a vision to help people discover and order the food they will love. Their mission is to build the ultimate food platform that connects restaurants to diners in a personalized experience, showcasing the best dishes in each city.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Maddi, Egypt. The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and offering technical support to users of the platform.

Qualifications

At least 1 year experience in Customer Support or Technical Support

• Excellent English Speaker (B1)
• Strong Interpersonal and Analytical Skills
• Experience in maintaining high levels of customer satisfaction
• Ability to effectively communicate with customers
• Problem-solving and troubleshooting abilities
• Experience in the food or tech industry is a plus
• Bachelor's degree

Company Description

Kabbani Furniture and Furnishings is a well-established company specializing in the import, export, and manufacture of a wide range of furniture and home furnishing products, including kitchens and curtains. The company collaborates with leading local companies like Oriental Weavers, Comfort Company, Smart, and Kandil Egypt to provide high-quality products. With a strong focus on after-sales service, Kabbani Furniture has built long-lasting relationships with both dealers and consumers, establishing itself as a trusted name in the industry. The company is renowned for its commitment to customer satisfaction and excellence.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include addressing customer issues and complaints, providing product information, and assisting with order processing. The role requires strong communication skills and a dedication to promptly resolving customer concerns.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Previous experience in the furniture industry is a plus
• Bachelor's degree in Business Administration, Communications, or a related field is preferred
• New Cairo or Obour resdients are most welcome

Location: Al-Mohndseen

• Rotational Working Hours

• Holidays: Every Friday + 2 Saturdays

To contact us via WhatsApp:

Main Responsibilities

• Mainly Handling Customers Complaints in a professional way
• Handle inbound and outbound calls with professionalism and efficiency.
• Daling with customer inquiries, complaints, and requests promptly and effectively.
• Record and maintain up-to-date customer information in the CRM system.
• Follow up with customers to ensure satisfaction and resolution of their concerns.

Company Description

Optimum Performance for Insurance Brokerage is a leading firm with a significant market share across all insurance sectors and corporate solutions. We believe that customer satisfaction and long-term relationships are key to our success. Our dedicated approach has helped us maintain our strong market position.

Role Description

This is a full-time role for a Customer Service Representative. The position is on-site and located in Qesm El Maadi. The Customer Service Representative will handle day-to-day tasks including assisting customers with their queries, providing support, ensuring customer satisfaction, and maintaining high levels of customer experience.

Qualifications

• Customer Service, Customer Satisfaction, and Customer Experience skills
• Customer Support, and Customer Service Representatives skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving skills and ability to handle difficult situations
• Previous experience in insurance brokerage or related field is a plus

Start in Maadi. Relocate to the UAE in just 6 months

We're hiring
Customer Service Agents
to support UAE clients, and we're offering a career with
real international potential.

Salary:
15,887 EGP

Bonuses
+ Referral Rewards

Paid Training

Free VPN Line

Full Insurance Coverage

Growth in a Global Environment

You must have:

• English B1+/B2

• University degree

• Shift flexibility

Apply today WhatsApp:

Take the first step to an
exciting life and career abroad

• Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
• Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
• Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach

• WFH��� We are looking for someone with experience as a customer service �� .
• Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
• 3 months minimum of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
• Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
• Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.