982 Service Support jobs in Egypt

The vacancy is for a Contact Center Representative at Teleperformance Egypt for one of our projects, as we are hiring for different projects, and you will be assigned to one of our projects depending on your English level.

Work conditions:

The shift is 9 hours rotational including a 1-hour break & 2 days off rotational.

The last shift for females ends at 2 AM.

The work location will be in the New Cairo sites, Mohandseen, or One Kattameya sites depending on the project you will join (English level) & we do provide Transportations all over many points in Cairo and Giza.

Salary:

-The salary range is up to 19K EGP including KPIs. You will be receiving your KPIs in the Euro equivalent in EGP.

Other benefits:

-Social insurance.

-Medical insurance up to 400k coverage per year.

-Career Path throughout an internal development program.

-Refer a friend program.

-Overnight allowance.

-Transportation provided all over Cairo and Giza. (door-to-door transportation for females after 11:00 PM)

-VPN line.

-Discounts in many stores all over Egypt.

-Discounted Gym Access.

Now Hiring: Inbound Customer Service Agents (Voice & Email)

Location:
Maadi

What We Offer:

On-site paid training (counted as working days)

Medical insurance

Fixed night shifts (Start at 3 PM or 4 PM)

5 workdays + 2 days off every week

Salary Breakdown:

First 3 Months:
16,100 EGP gross

Months 4–6:
17,100 EGP gross

After 6 Months:
18,100 EGP gross

(Includes bonuses + transport allowance)

Transportation Bonus:

Receive 50 EGP per day if your shift ends at/after midnight – up to 1,100 EGP monthly

Overview
WELCOME TO
SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team
The Service Support Architect is responsible for defining and maintaining support models, ensuring they align with operational needs and business objectives. They ensure that standard support models are applied during the bidding process and, in exceptional cases, define non-standard models. This role includes capturing and communicating operational requirements, ensuring services are ready for support, and facilitating the alignment of these services with business needs.

Additionally, the architect maintains and updates the service catalog, develops event catalogs to trigger actions, and creates workflows to address alerts. They also ensure that the PSO's system architecture meets defined standards and contributes to the business team's goals.

What You'll Do

• Gather and document non-functional requirements from stakeholders for service operations to ensure SGS has the right functionality to support services.
• Engage early and act as a primary contact with the product DevOps team to ensure non-functional requirements are understood and included in the roadmap.
• Create detailed documentation to ensure clarity in communication across functions and align operational processes with business goals and objectives.
• Maintain the service catalogue, ensuring it is comprehensive, up-to-date, and user-friendly, and monitor catalogue usage for continuous improvement.
• Drive service catalogue adoption by training users on available services and conducting regular reviews to retire obsolete services and introduce new offerings.
• Define and maintain an event catalogue, specifying active events, thresholds, and relevant remediation, and optimize it for efficiency
• Develop event response protocols, provide training to teams, and ensure quick and efficient handling of incidents.
• Collaborate with stakeholders to define events, ensure coverage across the PSO, and drive improvements based on post-event reviews and feedback.

Qualifications
ABOUT YOUR SKILLS

• Bachelor's degree in computer science, Information Technology, Engineering, or related field.
• 5+ years of experience in service management, with a focus on support model design, service catalog management, or operational architecture.
• Experience in gathering and documenting service requirements, working with stakeholders across different teams (e.g., product, operations, sales).
• Demonstrated experience in managing service catalogs, creating service models, and ensuring their alignment with business goals.
• Prior experience working with cross-functional teams (e.g., pre-sales, delivery, DevOps, operations) to define and implement service and operational processes.
• Proven track record in managing system integrations, data migrations, and ensuring operational readiness across complex systems.
• Previous experience working with non-functional requirements and developing service specifications for large-scale service delivery.
• Familiarity with managing event catalogs and incident management processes, with an understanding of operational efficiency and automation.
• Strong background in analyzing and improving service and operational processes for efficiency and performance improvement.
• Experience in providing bid support, and strong knowledge and experience in service design
• Certifications: Certifications in project management (e.g., SCRUM Master or PMP/ACP) or specific service delivery certifications (e.g., Service Design, Service Transition).

NICE-TO-HAVE

• Master's degree or professional certifications in Service Management, ITIL, or related fields.

What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:
Work from home up to 2 days/week (depending on your team's needs)

Flex Day:
Make your workday suit your life and plans.

Flex Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development
: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits
: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Accountable for the successful integration of services / local markets into production and support with the appropriate balance of speed, cost and minimum disruption. The success of Service Support Integration management is in the ability of Service Operations to support the business processes via the installed service base.

The responsibility of Service Support Integration Manager provides and maintains a single source of consistent information and management of international operational service support projects for the GDC Global Service Desks within agreed timelines, in a cost efficient and customer focused manner.

The Service Support Integration Manager ensures the operational integration of all services in a highly standardized operational environment with regards to processes, tools, and specific SLAs. He/she owns the operational requirements specification and operates the corresponding support enablement process including the definition of KPIs to measure enablement time, cost and quality.

Enable local and partner markets to follow and fulfil the SLA obligations for the services provided. Development, delivery and execution of support, help, training, guidelines, briefings and solutions to internal and external customers.

Thereby to ensure highest customer satisfaction and whilst managing the specific capabilities and obligations for the operated or managed services

Manage the transition and support enablement of services to operations in support of all local/partner markets and global organizations to drive employee productivity within an optimal cost model

o Ensure that the offered service classes and catalogues correspond to the customer business need

o Responsible for delivering business driven end-to-end services from the requirement

analysis to service functioning support

o Accountable for operational improvements with respect to cost and quality.

o Manage the entire quality and cost effectiveness of the delivered services by elaborating and maintaining general and optional services in close cooperation with other units and delivery units.

o Accountable and responsible for the enablement of services in strong alignment with architecture, service delivery and service operations.

o Single point of contact between demand management and delivery units on all service relevant issues

o Review the appropriateness of the proposed and delivered services to the customers' business and requirements evolution

Excellent commercial acumen (in particular financial /costing background) and ability to identify and solve varied business problems

o Excellent communication and decision making skills

o Strong interpersonal and persuasion skills

o Strong prioritisation skills

o Ability to accomplish goals in traditional and matrix organizations

o Ability to manage in dynamic, fast paced situations; to build and maintain good working relationships; to interact with the global IT senior management within Europe

 Strong IT Operations background

Very strong customer focus , proven by at least 2 year experience in customer exposed roles

xcellent commercial acumen and ability to identify and solve varied business problems

xcellent communication and decision making skills

trong interpersonal and persuasion skills

trong prioritisation skills

bility to accomplish goals in traditional and matrix organizations

bility to manage in dynamic, fast paced situations; to build and maintain good working relationships

Strong analytical skills

ood understanding of the Telecommunications and IT Market

ood communication skills in verbal, written and formal presentation formats

bility to influence and lead thinking up to management levels

ood presentation skills, negotiation skills and relationship skills

bility to drive effective delivery in cross-functional projects in a fast-moving, international environment, working with both internal and external resources

trong and consistent customer focus, demonstrated through consistently putting the customer and their needs ahead of features and technology

bility to develop and sustain true partnerships in all projects, good team player

luency in English

Role purpose:

Accountable for the successful integration of services / local markets into production and support with the appropriate balance of speed, cost and minimum disruption. The success of Service Support Integration management is in the ability of Service Operations to support the business processes via the installed service base.

The responsibility of Service Support Integration Manager provides and maintains a single source of consistent information and management of international operational service support projects for the GDC Global Service Desks within agreed timelines, in a cost efficient and customer focused manner.

The Service Support Integration Manager ensures the operational integration of all services in a highly standardized operational environment with regards to processes, tools, and specific SLAs. He/she owns the operational requirements specification and operates the corresponding support enablement process including the definition of KPIs to measure enablement time, cost and quality.

Enable local and partner markets to follow and fulfil the SLA obligations for the services provided. Development, delivery and execution of support, help, training, guidelines, briefings and solutions to internal and external customers.

Thereby to ensure highest customer satisfaction and whilst managing the specific capabilities and obligations for the operated or managed services

Key accountabilities and decision ownership: Impact on the business

Manage the transition and support enablement of services to operations in support of all local/partner markets and global organizations to drive employee productivity within an optimal cost model

• Ensure that the offered service classes and catalogues correspond to the customer business need
• Responsible for delivering business driven end-to-end services from the requirement

analysis to service functioning support

• Accountable for operational improvements with respect to cost and quality
• Manage the entire quality and cost effectiveness of the delivered services by elaborating and maintaining general and optional services in close cooperation with other units and delivery units
• Accountable and responsible for the enablement of services in strong alignment with architecture, service delivery and service operations
• Single point of contact between demand management and delivery units on all service relevant issues
• Review the appropriateness of the proposed and delivered services to the customers' business and requirements evolution

Core competencies, knowledge and experience:

Excellent commercial acumen (in particular financial /costing background) and ability to identify and solve varied business problems

• Excellent communication and decision making skills
• Strong interpersonal and persuasion skills
• Strong prioritisation skills
• Ability to accomplish goals in traditional and matrix organizations
• Ability to manage in dynamic, fast paced situations; to build and maintain good working relationships; to interact with the global IT senior management within Europe

Must have technical / professional qualifications:

 Strong IT Operations background

Very strong customer focus , proven by at least 2 year experience in customer exposed roles

xcellent commercial acumen and ability to identify and solve varied business problems

xcellent communication and decision making skills

trong interpersonal and persuasion skills

trong prioritisation skills

bility to accomplish goals in traditional and matrix organizations

bility to manage in dynamic, fast paced situations; to build and maintain good working relationships

Business and Managerial skills:

Strong analytical skills

ood understanding of the Telecommunications and IT Market

ood communication skills in verbal, written and formal presentation formats

bility to influence and lead thinking up to management levels

ood presentation skills, negotiation skills and relationship skills

bility to drive effective delivery in cross-functional projects in a fast-moving, international environment, working with both internal and external resources

trong and consistent customer focus, demonstrated through consistently putting the customer and their needs ahead of features and technology

bility to develop and sustain true partnerships in all projects, good team player

luency in English

SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position is ideal for someone who is detail-oriented, customer-focused, and eager to learn in a fast-paced environment.

• Technical Support: Provide first-level support for network, server, and system-related issues. Troubleshoot and resolve technical incidents, escalating when necessary.
• Monitoring & Alerting: Continuously monitor network, server, and infrastructure performance to identify potential issues, and respond to alerts in a timely manner.
• Issue Escalation: Work closely with L2 and L3 teams, escalating complex issues as required, while maintaining ownership until resolution.
• Ticketing System: Utilize a ticketing system to log, track, and manage incidents, ensuring timely updates and resolutions.
• Customer Service: Provide friendly and professional support to clients, addressing their needs and ensuring a positive experience.
• Documentation: Create and maintain detailed documentation of procedures, configurations, and troubleshooting steps.

• Experience: 1-2 years of experience in IT Support, Help Desk, or NOC environments (entry-level candidates with relevant certifications may be considered).
• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Technical Skills:
• • Understanding of networking fundamentals (e.g., IP addressing, DNS, TCP/IP).
• Basic knowledge of operating systems (Windows, Linux) and standard troubleshooting procedures.

• English is a must (B2- C1)
• Transportation available
• Social & Medical Insurance
• Salary up to 18k gross
• Carrer progression after 6 months
• Free courses

Company Description

Concentrix is a global technology and services leader that partners with the world's best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.

Role Description

This is a full-time on-site role for a Customer Service Technical Support representative located in New Cairo. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The role also involves handling technical inquiries, troubleshooting issues, and delivering solutions efficiently to meet client needs.

Qualifications

• Graduate or dropout with militrary certficate
• No experince needed
• English speaker B2 or higher
• Good communication skills
• ready to start immediately

**What we offer

• highest salary in the market
• social and medical insurance
• transportation ( Door to door for ladies )**

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support specialist. The role involves providing technical support to customers, troubleshooting issues, ensuring customer satisfaction, and maintaining high standards of phone etiquette. Day-to-day tasks include responding to customer inquiries via phone and email, resolving technical problems, and ensuring a positive customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Strong Phone Etiquette and ensuring Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Technical troubleshooting skills
• Experience in a technical support role is a plus
• Proficiency in English
• High school diploma or equivalent

Requirements:

• B2-C1 English
• Cairo residents
• Grads and dropouts are welcome to apply
• Salary starting 15k
• Fully paid training and transportation provided door to door to girls.