100 Service Representative jobs in Egypt
Customer Service Representative
Teleperformance Egypt
Posted today
Job Viewed
Job Description
Tasks
#TeleperformanceEgypt is hiring #TechnicalSupport specialist
**Details**:
- English Level: B2 ( fluent )
- Graduation Status: Graduates
- Salary: Up to 7K Net
- Shifts: Rotational for males & females maximum 2 AM
- Location: New Cairo
- Medical insurance 150,000 EGP per year
- Social insurance
- VPN line ( Minutes & Internet)
- Annual Bonus up to 12K
**Requirements**:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
#TeleperformanceEgypt is hiring #TechnicalSupport specialist
**Details**:
- English Level: B2 ( fluent )
- Graduation Status: Graduates
- Salary: Up to 7K Net
- Shifts: Rotational for males & females maximum 2 AM
- Location: New Cairo
- Medical insurance 150,000 EGP per year
- Social insurance
- VPN line ( Minutes & Internet)
- Annual Bonus up to 12K
**Requirements**:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Teleperformance Egypt
Posted today
Job Viewed
Job Description
Tasks
#TeleperformanceEgypt is hiring #TechnicalSupport specialist
**Details**:
- English Level: B2 ( fluent )
- Graduation Status: Graduates
- Salary: Up to 7K Net
- Shifts: Rotational for males & females maximum 2 AM
- Location: New Cairo
- Medical insurance 150,000 EGP per year
- Social insurance
- VPN line ( Minutes & Internet)
- Annual Bonus up to 12K
**Requirements**:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
#TeleperformanceEgypt is hiring #TechnicalSupport specialist
**Details**:
- English Level: B2 ( fluent )
- Graduation Status: Graduates
- Salary: Up to 7K Net
- Shifts: Rotational for males & females maximum 2 AM
- Location: New Cairo
- Medical insurance 150,000 EGP per year
- Social insurance
- VPN line ( Minutes & Internet)
- Annual Bonus up to 12K
**Requirements**:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Teleperformance Egypt
Posted today
Job Viewed
Job Description
Tasks
#TeleperformanceEgypt is hiring #TechnicalSupport specialist
**Details**:
- English Level: B2 ( fluent )
- Graduation Status: Graduates
- Salary: Up to 7K Net
- Shifts: Rotational for males & females maximum 2 AM
- Location: New Cairo
- Medical insurance 150,000 EGP per year
- Social insurance
- VPN line ( Minutes & Internet)
- Annual Bonus up to 12K
**Requirements**:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
#TeleperformanceEgypt is hiring #TechnicalSupport specialist
**Details**:
- English Level: B2 ( fluent )
- Graduation Status: Graduates
- Salary: Up to 7K Net
- Shifts: Rotational for males & females maximum 2 AM
- Location: New Cairo
- Medical insurance 150,000 EGP per year
- Social insurance
- VPN line ( Minutes & Internet)
- Annual Bonus up to 12K
**Requirements**:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Cairo, Al Qahirah
Teleperformance
Posted today
Job Viewed
Job Description
**Teleperformance** is hiring fluent English speakers to work as Customer Service Representatives ( voice account)
**Benefits**
- NET salary is 8000 EGP (free of tax and fees)
- social and medical insurance
- 1000EGP over night allowance
- Transportation provided 24/7
- chance to be promoted after 6 months and free training courses
- Gym access
- Training paid
**Requirements**:
- Grads and drop outs
- ready to start
- rotational shifts with a door to door transportation for females
- Cairo and Giza residents
- Location: New Cairo or Mohndseen
- work on site
**Salary**: E£8,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English fluently (required)
**Benefits**
- NET salary is 8000 EGP (free of tax and fees)
- social and medical insurance
- 1000EGP over night allowance
- Transportation provided 24/7
- chance to be promoted after 6 months and free training courses
- Gym access
- Training paid
**Requirements**:
- Grads and drop outs
- ready to start
- rotational shifts with a door to door transportation for females
- Cairo and Giza residents
- Location: New Cairo or Mohndseen
- work on site
**Salary**: E£8,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English fluently (required)
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
iSchool
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Assist customers with onboarding, registration, and payments.
- Resolve technical issues related to our online platform and software.
- Communicate with parents and teachers about the progress of their students.
- Collaborate with the Curriculum, Marketing, and Sales teams to improve customer service.
- Document and track customer interactions and report any issues to the appropriate teams.
- Upsell program packages to potential customers.
**Requirements**:
- At least 2 years of experience in customer service or related field.
- Strong written and verbal communication skills in English.
- Proficient in using customer service software and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Comfortable working remotely and using virtual communication tools.
- Passionate about education and technology.
**Benefits**
Compatible Salary.
Incentives and Bonuses.
Monthly Commission.
Medical Insurance.
Learning & Development Opportunities
- Assist customers with onboarding, registration, and payments.
- Resolve technical issues related to our online platform and software.
- Communicate with parents and teachers about the progress of their students.
- Collaborate with the Curriculum, Marketing, and Sales teams to improve customer service.
- Document and track customer interactions and report any issues to the appropriate teams.
- Upsell program packages to potential customers.
**Requirements**:
- At least 2 years of experience in customer service or related field.
- Strong written and verbal communication skills in English.
- Proficient in using customer service software and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Comfortable working remotely and using virtual communication tools.
- Passionate about education and technology.
**Benefits**
Compatible Salary.
Incentives and Bonuses.
Monthly Commission.
Medical Insurance.
Learning & Development Opportunities
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Intelcia
Posted today
Job Viewed
Job Description
JOIN OUR BIG TEAM NOW. INTELCIA EGYPT IS HIRING
- Net Salary: 6,600 EGP.
- KPIs in dollars: 220 Dollar
- Paid Training.
- Social and medical insurance.
- Internal Promotion within your first few months
Description:
- Providing technical support and helping with billing queries for USA customers.
Conditions:
- Location:
- Alexandria, Borg ElArab Silicon Waha
- Cairo, Smart Village October
- 5 working days - 2 days off
- Rotational shifts.
- 9 working hours including one hour break.
- Transportation provided.
**Requirements**:
- Fluency in English - B2 level
Pay: E£6,600.00 - E£13,420.00 per month
- Net Salary: 6,600 EGP.
- KPIs in dollars: 220 Dollar
- Paid Training.
- Social and medical insurance.
- Internal Promotion within your first few months
Description:
- Providing technical support and helping with billing queries for USA customers.
Conditions:
- Location:
- Alexandria, Borg ElArab Silicon Waha
- Cairo, Smart Village October
- 5 working days - 2 days off
- Rotational shifts.
- 9 working hours including one hour break.
- Transportation provided.
**Requirements**:
- Fluency in English - B2 level
Pay: E£6,600.00 - E£13,420.00 per month
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
LEO Trading Agency
Posted today
Job Viewed
Job Description
#Working_from_home_vacancy
Leo trading Agency is hiring fluent English speakers to join immediately.
Company Description:
LEO Trading Agency LLC is a trading agency and franchise operator that has been a partner of Vodafone since July 2012. Operating 34 Vodafone express stores across Egypt, inshore & off shore we also specialize in import/export and outsourcing Company
Qualifications:
- Fluency in English C1 (written and spoken) is a Must
- Previous experience in call center industry, translation, interpretation, or customer support
- Bachelor's degree in language studies or a related field, or equivalent experience
- Alexandria Residents are preferred
- Highly
- organized and efficient in managing tasks and prioritizing work
- Problem-solving skills and ability to work under pressure
- Ability to work effectively in a team-oriented environment and collaborate virtually with colleagues from diverse cultural background
- Excellent communication and interpersonal skills
**Benefits**:
- Attractive salary (Net salary+ KPIS’)
- Connectivity Monthly Allowance
- Full paid Training
- Social insurance (from day one)
- Medical insurance (after training)
- Undergrads with no attendance can apply
- Working from home
- PC or laptop will be delivered to the employees’ house
Training:
- Duration: 1 Month
- Location: Online
Working Hours:
- 8 working hours + one hour break
- Rotational Shifts
- Rotational Weekend (2 Days)
Send a voice note and resume on
:
- +20
Send a voice note introducing yourself, your experience and educational background
I’m looking for professionals who can help me with Customer Service. Does anyone have a recommendation? #CustomerService #findapro
customer_service_Rep
call_center
Fluent_English_speakers
Pay: E£9,600.00 - E£11,900.00 per month
Leo trading Agency is hiring fluent English speakers to join immediately.
Company Description:
LEO Trading Agency LLC is a trading agency and franchise operator that has been a partner of Vodafone since July 2012. Operating 34 Vodafone express stores across Egypt, inshore & off shore we also specialize in import/export and outsourcing Company
Qualifications:
- Fluency in English C1 (written and spoken) is a Must
- Previous experience in call center industry, translation, interpretation, or customer support
- Bachelor's degree in language studies or a related field, or equivalent experience
- Alexandria Residents are preferred
- Highly
- organized and efficient in managing tasks and prioritizing work
- Problem-solving skills and ability to work under pressure
- Ability to work effectively in a team-oriented environment and collaborate virtually with colleagues from diverse cultural background
- Excellent communication and interpersonal skills
**Benefits**:
- Attractive salary (Net salary+ KPIS’)
- Connectivity Monthly Allowance
- Full paid Training
- Social insurance (from day one)
- Medical insurance (after training)
- Undergrads with no attendance can apply
- Working from home
- PC or laptop will be delivered to the employees’ house
Training:
- Duration: 1 Month
- Location: Online
Working Hours:
- 8 working hours + one hour break
- Rotational Shifts
- Rotational Weekend (2 Days)
Send a voice note and resume on
:
- +20
Send a voice note introducing yourself, your experience and educational background
I’m looking for professionals who can help me with Customer Service. Does anyone have a recommendation? #CustomerService #findapro
customer_service_Rep
call_center
Fluent_English_speakers
Pay: E£9,600.00 - E£11,900.00 per month
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Sutherland Egypt
Posted today
Job Viewed
Job Description
Sutherland (Cairo site) is hiring customer service representatives
Highest Net salary in the market starts 12,100 Net + kpis + allowances)
Fully Paid training + granted KPIs within training
Granted KPIs for the first 3 months Medical and social insurance
9 working hours including 1-hour break/ 2 days off per week
Transportation provided 24/7 Bonus and incentive plan above an associate's salary
3,6 & 12 Months bonus
*Fluency in English is a must*
Flexibility with working night and overnight shifts is a must
Pay: E£12,000.00 - E£16,000.00 per month
Application Question(s):
- Previous Experience? EG: Company or account name?
- This is an English call center vacancy that requires fluency in English. Are you a fluent English speaker?
- Are you okay with working overnight shifts? Note: 1st shift starts at 2:00 PM. And the last shift starts at 9:00 PM
You must be flexible with all shifts. Do you agree?
- Nationality?
Highest Net salary in the market starts 12,100 Net + kpis + allowances)
Fully Paid training + granted KPIs within training
Granted KPIs for the first 3 months Medical and social insurance
9 working hours including 1-hour break/ 2 days off per week
Transportation provided 24/7 Bonus and incentive plan above an associate's salary
3,6 & 12 Months bonus
*Fluency in English is a must*
Flexibility with working night and overnight shifts is a must
Pay: E£12,000.00 - E£16,000.00 per month
Application Question(s):
- Previous Experience? EG: Company or account name?
- This is an English call center vacancy that requires fluency in English. Are you a fluent English speaker?
- Are you okay with working overnight shifts? Note: 1st shift starts at 2:00 PM. And the last shift starts at 9:00 PM
You must be flexible with all shifts. Do you agree?
- Nationality?
This advertiser has chosen not to accept applicants from your region.
7
Help Desk Representative
Giza
NCR Atleos
Posted 2 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
8
Help desk Representative
Giza
NCR Atleos
Posted 25 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
9