81 Service Manager jobs in Egypt

Manage the delivery of the highest level of operational service and support to operation contracts and warranty clients by coordinating the activities of the service delivery team across all areas of services.

**Key KPIs include**:
CSI

O&M Margins
- Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations.
- Monitor remote and on-site support extended to customers inside/outside Egypt to ensure service delivery and service support processes are on track.
- Provide day-to-day support to the incident and problem management process to support service delivery operations
- Liaise with clients, internal and Third Party vendors, as required, in resolving queries and incidents
- Conduct daily reviews of activities that take place related to SLA and service performance and aged incident progression.
- Ensures adherence to daily, weekly, monthly and other scheduled routine Managed Services activities
- Identify proactively customer issues and needs through maintaining a solid relationship with end-users and stakeholders.
- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Monitor and audit service delivery to ensure that systems, procedures, and methodologies are in place to support consistent delivery of a high level of client service in an effective and cost-efficient manner.
- Respond in a timely manner to customer queries when escalated through communication means to ensure customer satisfaction.
- Maintain high performance levels for service-related processes, and implementing improvement activities whenever necessary.
- Create periodic reports tracking, measuring, and monitoring department performance to make decisions on improvement opportunities.
- Analyze and evaluate team results and communicate issues on the team level; problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence
- Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills to ensure people development and high performance.

**Personal Skills**:

- Excellent command of English.
- Excellent verbal and written communication skills
- Exceptional customer-facing skills
- Solid resource planning and problem-solving skills
- Proficiency in leading both physical and virtual teams
- Ability to manage and prioritize tasks efficiently
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Readiness to demonstrate a proactive attitude

**Technical Skills**:

- 10+ Years of experience
- Bachelor of Engineering preferably with a specialization in Electronics, Communication or Computer science.
- Knowledge of cisco Nexus switches, implementation and troubleshooting
- Knowledge of Network Routing protocols like BGP, OSPF
- Knowledge of the installation, configuration, and troubleshooting of servers, storage, backup solutions.
- Solutions design capabilities.
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Mastery of ITIL (Information Technology Infrastructure Library) principles

**Education**:
Bachelor of Engineering preferably with a specialization in Electronics, Communication or Computer s

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

Business Continuity
Technical

Career Level

Management

Years of Experience

Min: 10

Degree

Bachelor's degree

**Summary**
- Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

**Motorsports Service Manager - Essential Duties**
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports.
- Monitors and follows up on parts orders with the parts department to ensure availability.
- Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures the proper care, storage, and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

**Education and/or Experience**
- Bachelor's degree (B.A.) from a five-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to Ten years related experience and/or training; or equivalent combination of education and experience.

**Skills**:

- Optimism, self-motivation, compassion, organizational skills, and trustworthiness.
- Hands-on experience in assigning tasks and responsibilities to ensure the completion of project goals.
- Skilled problem solver with keen attention to detail.
- Well-versed in utilizing technical knowledge and tools as per requirement.

**Salary**: E£1.00 per month

Application Question(s):

- How Many years of Mechanical Engineering experience do you have?
- Do you have any experience of motorcycle mechanics ?

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)

A Restaurants Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
**What will I be doing?**
As a Restaurants Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage Restaurant operations
+ Maintain exceptional levels of customer service
+ Recruit, manage, train and develop the Restaurant team
+ Manage guest queries in a timely and efficient manner
+ Work within budgeted guidelines in relation to Food and Payroll
+ Drive sales to maximize budgeted revenue
+ Develop menus with other members of Food and Beverage team
+ Accountable for monthly stock takes
+ Incentivise team members to maximize sales and revenue
+ Set departmental targets and objectives, work schedules, budgets, and policies and procedures
+ Evaluate guest satisfaction levels with a focus on continuous improvement
+ Ensure communication meetings are conducted and post-meeting minutes generated
+ Be environmentally aware
+ Assist other departments wherever necessary and maintain good working relationships
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Restaurants Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Management and/or supervisory Food and Beverage experience
+ Able to meet financial targets
+ Ability to comply with all Food and Beverage brand standards
+ Ability to work under pressure
+ Excellent grooming standards
+ Willingness to develop team members and self
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Degree in relevant area
+ Passion for delivering exceptional levels of guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _F&B Service Manager_
**Location:** _null_
**Requisition ID:** _HOT0BHGA_
**EOE/AA/Disabled/Veterans**

**Functional Responsibilities**:

- **Team Management**:

- Lead and support the customer service team.
- Mentor, coach and develop Customer Service Officers.
- Train the customer service team on basic draught and fridge breakdown troubleshooting.
- Set performance KPls and measure individual performance accordingly.
- Develop service procedures, policies and standards.
- **Service Excellence System Management and Reporting**:

- Ensure up to date and accurate information on customer profile.
- Ensure complete, correct and accurate records and document customer service actions and discussions.
- Report periodically on complaints highlights, stress on underlying reasons to help the company track and resolve any issues that might re-occur in the future.
- **Manage all internal and external (customers and consumers) interactions to drive customer satisfaction and be perceived as the customers’ preferred supplier**:

- Manage _Customer Orders_ by efficiently_ _monitoring the order taking process and following-up on progress to attain utmost customer satisfaction experience.
- Track and follow-up on the progress of the communication between the customer service team and the transportation planning team to ensure efficient service completion.
- Manage _Inquiries _with all parties involved and ensure follow-up_._
- Ensuring timely completion of _Service requests_ (sales requests, asset request, visibility requests etc.) by actively following up.
- Managing _Service complaints_ (technician complaints and sales complaints) by ensuring course of action & follow-up.
- Resolving _product complaints_ together with TC and Quality to reach root causes and preventive actionssolutions.
- Resolving_ Corrective Complaints _(fridge, draught machine and visibility) together with Commercial Equipment team ensuring quick response to breakdowns and keeping downtime to the minimum.
- Manage & Follow-up on_ driving complaints _to resolve issues that arise_._
- Manage the Installation and de-installation requests (fridge, draught machine and visibility).
- Ensure active follow-up on_ Escalations and service delays_.
- Conduct customerconsumer surveys in order to continuously measure customer satisfaction.
- **Defective Products Scrapping and Product Recalls**:

- Training and education of the company and wholesalers warehousing and distribution teams on best practices of storage, handling and the early detection of defective products before being injected in the market.
- Monitor and follow up on defective products and near expire stock levels.
- Manage the scraping and the customer compensation process in all company and wholesaler warehouses.
- Manage defective products recalls and report on recall %

**Job Requirements**:

- 5+ years of experience in managing Call CenterCustomer Service function in FMCG Organization.
- Excellent spoken and written English
- Profound knowledge of CRM systems, preferably Salesforce.

**We help the world run better**

**What you will do**
As a Technical Service Manager you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analysing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
- Understand the customer business, goals, and challenges to suggest technical solutions & services
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer

**What you need to bring**
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Minimum 3 years of experience in a customer-facing role
- Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
- Experience in de-escalating critical situations
- Fluency in English and Arabic is mandatory, fluency in Portuguese & French highly appreciated
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
- Hyperscalers certification (AWS, Azure, GCP) is a plus

**Meet your team**
ECS organization is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

**#SAPECSCareers**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 387799 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Develop & Support Canon distributors, Channel Partners and Canon end-users to achieve and maintain the optimum performance of nominated products. This includes responsibility for analyzing, documenting, testing, communicating, liaising and ultimately solving customer problems. Report, recommend and take appropriate action regarding individual product performance, Service marketing and Service training matters.
- Expand Service facilities across the nominated countries in Egypt,Libya & Sudan.
- Improve Service deliveries leading to high Customer satisfaction
- Market Canon Service across the nominated regions
- Design and deliver technical training on relevant Canon Product as designated by the Service Manager
- To plan, develop and implement any specific project or strategy to develop the service provided by CCNA
- Identify and appoint Service Partners
- Spares Parts Logistics management for Service Partners

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Below listed are the Main Accountabilities (KPIs) to achieve the previously stated Objectives.

Service Delivery Improvement
- Implement actions leading towards better quality service delivery and achieving targets of key Service KPI’s
- Identify and appoint new Service Partners
- Expand in-country Service presence in the nominated regions.
- Set processes and systems in place for optimum spares parts availability.
- Take technical initiatives to prevent problems developing, and to minimize problems, which arises.
- Address Customer complaints and start Customer Satisfaction measurement
- Address key end user requirements and support sales Service Marketing
- Identify, Plan and implement service marketing events to promote Canon Service in country.
- Recommend, prepare and action service seminars, individually, or in liaison with other Canon Technical, Sales or Marketing staff, as required.
- Plan for ATL and BTL Service Marketing activities
- Plan Service road shows and service promotion events.
- Provide technical assistance and support to Training Courses, Exhibitions and Seminars carried out by other departments of CME as required.

Technical Support and development
- Develop Technical Skills for Canon Partners and Channel Service team by conducting Service Trainings and workshops on nominated products
- Provide telephone or written support to Canon distributors and end-users using Canon systems.
- Identify key support issues from those escalated, and propose actions to resolve, liaising with other Canon personnel as appropriate (for instance, CCNA Technical Specialist or Canon Europe’s Technical Service Support personnel).
- Visit end-user or distributor premises to investigate and resolve problems as necessary.
- Evaluate, prioritize and respond to field suggestions and written enquiries.
- Maintain and update Service records.
- Ensure that work processes and work flows exist for all Support related tasks

General
- Maintain and update records in Shared locations etc. of Technical Department.
- Prepare weekly reports to Head office
- Carry out other duties and participate in Company Projects as requested by Service Manager.

**Service Team Support**
- To monitor, support and maintain the team values of the Service with Partners, Customers & with in Canon.
- To provide feedback and actions to develop the services provided by the CanonTeam.

**Management Support**
- To undertake any project directed by the Service Manager
- To provide feedback on team performance (informally and formally) as requested

**What we ask**:
**Person Specification**

**Interpersonal Requirements**:

- Excellent analytical skills and a logical mind.
- Motivation and aptitude to continue learning as new technology is introduced.
- Able to communicate, at times involving complex information, to individuals at all levels, internally and externally.
- To be able to support and advise colleagues in a constructive way
- To be able to deputize for Service Manager

**Physical Requirements**:

- Lifting/moving machines.
- Frequent overseas travel and periods away from home on a short notice

**Previous Experience, Education and Job Learning**:

- Degree/Diploma caliber individual with relevant and recognized formal qualifications.
- Business Management qualification is desirable.
- Technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
- Previous experience of formal classroom training or high-level coaching is desirable.
- Functional knowledge and/or understanding of Consumer Printing products & Photo Video equipment’s.
- Fluency in written and spoken English and Arabic essential
- Professional appea

Now Hiring - Customer service + Soical media manager (online)
- Experience 2 year at least
- Fluent in Turkish very important - English - Arabic
- It’s better if have experience in excel and knows how to scale business
- Salary: 5,000 - 10,000 Turkish lira.

Pay: E£5,000.00 - E£10,000.00 per month

**Language**:

- Turkish (preferred)
- Arabic (preferred)
- English (preferred)

**Overview**
- Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector) for a proper resolution on any critical and non-critical incident reported by the user’s community. Drives the proper services process follow up and execution ensuring users, service areas and processes compliance. Role is accountable for delivering end user compute, for identifying cost reduction opportunities and partners with procurement and finance to realize; for managing the baseline AOP, local contracts, and vendors.; for compliance with PepsiCo’s ITSM processes and execution.
- Role ensures system stability and proactively takes action to prevent accidents, oversees critical incident management when needed. Role is responsible to directly manage several vendors and contractors involved in service delivery and project deployments. The scope of this role is to manage the Cairo Business Center (CBS) and Global IT in Egypt including Executive support.

**Responsibilities**

IT Operations
- Review daily, weekly, and monthly dashboard services. - Supports executive members and ensure that they receive right support from all the service providers in timely manner. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&D, BRM, CTO,AMS, Tech Mgmt., SP&T). Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units. Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures. Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement. - Business engagement review to determine availability from all market IT services - Applications, Network, Servers, End user devices and facilities (Plants, Mixing centres). Review, complement and maintain all ITOPS processes according ITOPS Gold standards

Stakeholder’s Management
- Manages all the IT support for the ex-com members. Participate and manage all service desk communication to end users. Role acts as the escalation point for all IT operation issues such as delayed incident closure and request fulfilments; measures vendor performance in the BU and actively drives performance issues with vendor management. Role proactively monitors customer satisfaction to ensure services are provided per contract terms and customer expectations; develops and implements plans to improve customer satisfaction including training and capability programs.
- Role communicates to customers, senior management, stakeholders, and vendors project status, IT operation KPIs, and notifications such as planned outages and critical incidents.

Asset Management
- Work closely with the Assets Management and extended teams (D&D, BRM, CTO, AMS, Tech Mgmt., SP&T), to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce license footprint.

IT Controls/Audits Management
- Role is responsible for ensuring compliance with the It controls; leads testing, reporting, and monitoring of controls; proactively develops and implements plans for remediation where needed.
- Role partners and supports audit teams when required.

**Qualifications**

Education & Years of Experience
- Bachelor’s degree in engineering or Computer Science
- 5+ years of experience in customer facing service delivery and operations
- 5+ years of experience working on managing day-to-day IT operational incidents requests from the business
- 5+ years’ experience in IT service management, process improvement, project management, and/or program developmentTechnical Skills
- Should be expert in workplace management software, Office365 tools - OneDrive, SharePoint, Outlook
- Extensive background in measurement of IT, services, deliverables, and inputs
- Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages including but not limited to Incident management, Problem management, change management, Configuration management, Knowledge management, Availability management, Continuous improvement, Service reporting and KPIs to improve incident resolution and customer service standards. Extensive background in measurement of IT, services, deliverables, and inputs.

Non-Technical Skills

Differentiating Competencies
- Dealing with ambiguity and maintaining composure under pressure. Problem solving skills and eagerness to learn new skills and technologies. Ability to manage global vendors and virtual team

**Summary**
- Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

**Motorsports Service Manager - Essential Duties**
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports.
- Monitors and follows up on parts orders with the parts department to ensure availability.
- Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures the proper care, storage, and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

**Education and/or Experience**
- Bachelor's degree (B.A.) from a five-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to Ten years related experience and/or training; or equivalent combination of education and experience.

**Skills**:

- Optimism, self-motivation, compassion, organizational skills, and trustworthiness.
- Hands-on experience in assigning tasks and responsibilities to ensure the completion of project goals.
- Skilled problem solver with keen attention to detail.
- Well-versed in utilizing technical knowledge and tools as per requirement.

**Salary**: E£1.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Mechanical Engineering (required)
- Motorcycle Maintenance (required)

**Language**:

- English (required)