727 Service Industry jobs in Egypt

Responsibilities:

•Develop and implement the Horeca sales strategy to achieve company targets and growth objectives.

•Identify and acquire new Horeca customers (hotels, restaurants, cafés, catering companies) and maintain relationships with existing ones.

•Lead, coach, and manage the Horeca sales team to ensure achievement of sales targets.

•Monitor market trends, competitor activities, and customer preferences to identify business opportunities.

•Negotiate and finalize agreements, pricing, and contracts with key accounts.

Coordinate with the marketing and trade marketing teams to design
•promotional campaigns tailored to the Horeca segment.

•Prepare accurate sales forecasts, budgets, and performance reports for senior management.

•Ensure proper execution of sales plans and adherence to company policies, credit terms, and operational guidelines.

•Manage product availability, visibility, and distribution within the Horeca channel.

Qualifications:

•Bachelor's degree in business administration or a related field.

•7-9 years of experience in sales within the FMCG sector

•Proven track record of achieving sales targets and developing new business within the Horeca channel.

•Strong understanding of the Horeca market dynamics and decision-making processes.

•Excellent leadership, team management, and coaching skills.

•Strong negotiation, communication, and presentation abilities.

•Analytical thinking and data-driven decision making.

•High level of customer orientation and relationship-building skills.

•Proficiency in MS Office (especially Excel and PowerPoint)

Location: HQ - Obour City

Key Responsibilities:

• Develop and implement the sales strategy for branches.
• Manage and guide the sales team to achieve monthly and annual targets.
• Monitor branch performance using key performance indicators (KPIs) such as sales, customer satisfaction, and conversion rates.
• Coordinate with the marketing department to execute promotional campaigns and offers.
• Develop customer service programs to ensure an exceptional shopping experience.
• Prepare periodic reports for senior management on sales performance and profitability.
• Propose and implement training programs for sales staff on selling techniques and customer service skills.
• Participate in expansion planning (opening new branches) and estimate required resources.
• Analyze competitors and provide recommendations to improve competitiveness.

Qualifications:

• Bachelor's degree in Commerce, Business Administration, or a related field.
• Proficient in MS Office applications and POS or ERP systems.
• Very good command of English (spoken and written).
• Strong leadership, communication, negotiation, and problem-solving skills.

All Posting Locations: Cairo, Al Qahirah, EG

Job Functions: Sales

Date Published: May 15, 2024

Ref#: R-79539

ABOUT THE ROLE

Job Description

Description & Requirements

We have an excellent opportunity available for an expert Sales Professional to make a difference at Kraft Heinz. You'll be working in an impactful team- alongside peers always trying to reach the next level. The position is Food Service National Key Account Manager, who will be leading the Top Chains for KHC focused on the commercial relationship and on the service level for high potential top chains, and developing and implementing plans for base volume growth, range-selling, demand creation, consumption building initiatives and market share growths.

What you will do?

1. Business Development:

a. Identifies sales opportunities among assigned top chains & initiates demand creation activities.

b. Develop strategies and action plans to grow Kraft Heinz Company share of wallet in the top chains.

c. Accelerate growth in covered accounts by developing solutions through:

• Build Demand for KHC products by Menu Innovation via Ideation
• Provide the top chains with industry trends and marketing insights.

d. Has constant contact with the Chains manager, supply team and Chef (give inputs for product development – R&D).

e. Prospect and develop new potential QSR pipeline.

f. Give inputs for KHC Chef to develop recipes.

2. Top Chains/QSR Channel Management

a. Develops a multifaceted market survey identifying customer profile, requirements and product consumption.

b. Provides analysis of channel sales data in terms of market share, census growth, top customers and opportunities.

c. Work together with the distributors to ensure the delivery for Top Chains served through them.

3. Account Management

a. Maintains out-call frequency to all potential customers in the QSR channel.

b. Reviews Top chains performance on weekly sales revenue to check on base and new product sales.

c. Develops relationship with top chains personnel from top management to functional heads.

d. Maintains Call Record Card, Sales Pipeline Report, Customer Information Sheet & Market Survey

e. Accurate and timely reporting of market survey, trends, driven activities in the assigned channel.

f. Build a promotional calendar for each chain with the assistance of the Chef.

4.Reporting

a. Timely submission of coverage plans, weekly and monthly reports.

b. Accurate and timely reporting of market survey, trends, competitive activities.

What you bring?

• Education: University Graduate with a Business Degree. Preferably in Business Management.
• Work Experience: 3 – 5 years in Key Account Management Role.
• Technical Skills: Proficient with sales background and a good understanding of Basic Call Procedure and Solution Selling, with good analytical skills and has experience with Microsoft office. Knowledgeable in foodservice backroom operations.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins – and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we're growing something great here at Kraft Heinz.

Location(s)

El Tagamoa El Khames Commercial Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field

We're hiring Customer Service Agent

Morning shifts (last shift ends at 7)

Fixed Days off

Social & Medical insurance

Net salary: 14,000

Requirements:

• English level B2 / C1

• Previous experience in customer service

Location: Abbasya

e&Cx Company is hiring B1 English speakers to be a customer service representatives responsible for handling customers through Chat. (Wave 1).

Job requirements:

B1 English level

Graduates

Giza residents preferred

Able to work rotational shifts

Job Benefits:

Net salary: 10,000 EGP/month

Social and medical insurance

Transportation provided

Paid training

Work location: Smart Village, October