47 Service Excellence jobs in Egypt

• Interact with Breadfast customers over system, phone, and email messages
• Determine customer needs and provide appropriate solutions
• Empathize with and prioritize customer needs
• Respond to customer inquiries on Breadfast social media channels
• Review customers' feedback and order reviews daily and resolve any issues promptly.
• Periodically test Breadfast website and mobile app and provide feedback
• Document interactions with customers in the CRM system.

Job Requiremen

• Ability to communicate correctly and clearly with customers
• Excellent documentation skills, documenting interactions with customers in the CRM system
• Good comprehension skills, ability to clearly understand and state the issues customers present
• Good composition skills, ability to compose a grammatically correct, concise, and accurate written response
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal & conflict resolution, and negotiating skills
• Ability to determine customer needs and provide an appropriate solution
• Effective problem-solving skills: ability to approach problems logically
• Strong handling skills
• Action, detail-oriented, and self-disciplined
• Excellent spoken and written communication skills using both Arabic and English are a must

Purpose:

Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.

Key Responsibilities

• Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
• To ensure a high level of customer satisfaction is offered in the store.
• To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
• Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
• It's aware of different marketing strategies in to inform the team in order for better information provided for customers.
• Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
• It's aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
• Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
• Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
• Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
• Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
• Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
• Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
• Train the team on using the devices in store in order to provide better customer experience.
• Comply with the Company Health & Safety Policy.
• To be an ambassador in the company's sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable

Company Description

El Diwany Trade Holding Company operates "Fitsole"
stores and holds the sole franchise for
"Adidas Kids"
in Egypt.

"Fitsole" offers a wide range of sportswear and lifestyle brands, authorized by
Adidas, Nike, Puma,
and more. With
23 branches across Egypt
and a strong e-commerce presence, Fitsole caters to sneaker enthusiasts and lifestyle lovers in Cairo and beyond.

Our own brand portfolio includes:

• Fitsole Lifestyle
  – premium sneakers, comfortable footwear and apparel.

About the Role

We are looking for a Customer Experience Specialist
to join our growing team in EL Shiekh Zayed in Egypt. This is a
full-time, on-site role
that combines
customer service excellence
with
administrative support
.

You will handle customer inquiries and complaints, provide accurate product information, assist with purchasing decisions, and ensure overall customer satisfaction. The role also includes building strong product knowledge, collaborating with the sales team to improve service standards, and supporting management with operational tasks.

If you are
passionate about helping people, detail-oriented, and eager to grow
, we'd love to hear from you

What You'll Do

• Respond to customer inquiries via phone, email, and social media in a professional and timely manner.
• Develop strong product knowledge in sportswear & sneakers to provide accurate guidance.
• Handle and resolve customer complaints, shipping issues, and product inquiries.
• Communicate clearly with customers regarding orders, promotions, and policies.
• Collect feedback and suggest improvements to enhance the customer experience.
• Maintain accurate documentation using CRM systems, Google Sheets, and Excel.
• Act as the first point of contact for customers, ensuring a professional atmosphere.

Qualifications & Experience

• 1–2 years
  of experience in customer service, support, or administrative roles (retail or e-commerce preferred).
• Strong
  communication and interpersonal skills
  in both
  English and Arabic
  .
• Proven ability to
  handle and resolve customer complaints
  professionally with empathy and patience.
• Knowledge of
  retail and e-commerce operations
  and familiarity with sportswear and lifestyle brands (
  sneakers passion is a big plus
  ).
• Excellent
  problem-solving skills
  , attention to detail, and ability to multitask and perform under pressure.
• A
  team player
  who collaborates effectively with cross-functional teams while also able to work independently.
• Comfortable using
  CRM systems, Microsoft Excel, and business communication tools
  .
• Practical knowledge of
  Consumer Protection Agency (CPA) laws
  and compliance requirements.
• Bachelor's degree in
  Business, Marketing, Communications, or a related field
  is preferred.

Why Join Us?

• Be part of a
  dynamic, fast-growing company
  with leading global and local brands.
• Gain exposure to both
  customer engagement
  and
  business operations
  .
• Opportunity to
  develop your career
  in a supportive and ambitious environment.

Apply directly through LinkedIn Easy Apply and become part of our journey

Being the initial point of contact with our customer, your primary mission is to ensure providing a positive memorable experience from minute 1 for our prospect, active and screened out customers across all touchpoints. You will be assisting them with any inquiries in a swift, proficient, and friendly manner. Your role is instrumental in customer loyalty by addressing concerns and issues, and by contributing to initiatives and programs that will boost customer's confidence, trust, engagement and advocacy

What do we expect from you:

Key duties along the customer journey:

1. Membership Process:

2. Owning the customers' membership process from application to becoming an active member.

3. Communicating with prospect/members in process via inbound and outbound phone calls, WhatsApp and emails
4. Attending to customer's inquiries and or complaints in person, by telephone, or by email according to the set SLAs
5. Establish and maintain good rapport with customers by using positive language and anticipating their needs
6. Document their interactions when necessary and compiling their documents
7. Working closely with the Marketing team on communication scripts.
8. Adhere to the set process to ensure finalizing the membership cycle timely and efficiently
9. Conduct referral verification calls
10. Ensure applicants are eligible to the set criteria
11. Contact and meet clients face to face to finalize memberships (Contract & Cheques) and follow up on pending cases to ensure finalization
12. Collect and file membership documents from the customer and ensure nothing is missed and that they are safely archived
13. Accurately record all customers' data on the CRM ensuring 100% accuracy
14. Accurately and timely update the CRM system with all stages across the membership process
15. Timely update customers with their application status
16. Responsible for ensuring safeguarding business and customers' data of all forms either sensitive or non-sensitive or else will be subject to disciplinary action that might lead to dismissal.
17. Follow up with customers to ensure timely payment settlement

18. Use the set FAQ (Frequently asked questions) list or the set scripts to answer their inquiries

19. Customer experience monitoring and enhancement:

20. Constantly participate in measuring customers' pulse in different forms such as:

21. The Bi-weekly feedback survey
22. Selecting sample of clients to call to obtain detailed personalized feedback
23. Other surveys as applicable
24. Working with the Technology team to gather important data from the application as an important source reflecting customers' feedback and behaviors
25. Will be assigned specific departments whom he/she will act as their CX Partner
26. Under the guidance of the manager, they will closely work with the management of these departments on:
27. Ensuring the department attend to customers' complaints/inquiries as per the set SLAs
28. Identifying the areas of improvement as well as the opportunities for leverage
29. Supporting them develop and implement initiatives and or programs to address these areas aiming at enhancing customer experience
30. Collaborate with the marketing and events teams for the execution of any initiatives as applicable

Health and Safety:

Strictly adhere to the Health, Safety and Environment instructions at all times.

Continuous improvement:

• Always on the quest for creative and unique initiatives to contribute to increasing customers' engagement and advocacy and/or to add to the business
• Search for the up to date practices that has to do with customer experience and customer delight

What do you need to perform your role:

To perform your job successfully, you need to have the following minimum requirements:

Education and experience:

• Bachelor degree in a relevant discipline
• 1 - 2 years of experience

Skills and knowledge:

• Computer literate. Experience in CRM systems is a plus
• Innate emotional intelligence and capable of handling complaints and angry customers in a professional and balanced manner
• Dynamic and agile
• Highly organized
• Eye for details
• Excellent communication and ability to build rapport
• Creative
• Strong follow up
• Problem solver

KAK is Hiring – Customer Experience Specialist (Madinaty Branch)

What You'll Do:

•Handle feedback, complaints & collect guest reviews.

•Work with CRM & Marketing to ensure smooth customer journeys.

What We're Looking For:

•Fresh or recent university graduate.

•Fluent in Arabic & English.

•Friendly, stylish & approachable.

•Customer service experience = a plus

Details:

• Salary: up to 20k EGP

•Location: KAK Fried Chicken – Madinaty.

•On-site role at the branch.

•Immediate joiners preferred.

Apply now

WhatsApp:

(Mention job title in subject line)

The Customer Experience Team Leader is responsible for overseeing the daily operations of the customer experience team, ensuring

high-quality service delivery and customer satisfaction. This role involves managing team performance, providing training and

support, and implementing best practices to enhance service efficiency. The Team Leader will also handle escalated customer issues,

analyze service metrics, and collaborate with other departments to improve overall customer experience. Strong leadership,

communication, and problem-solving skills are essential for success in this position.

Duties And Responsibilities

• Prepare Weekly/Monthly Business Reviews
• Incident Management and Reporting
• Social Media Complaint Management (Optional)
• Planned Leave Requests
• Daily Reporting
• Team Members Development Plans
• Agent Salary Issues
• Cascade KPI Attainment
• Detractor Validation
• Performance Management
• Coaching on Invalid Cases Tracker Sheet
• Validate Raised Tickets on Jira
• Scheduling Breaks
• Outbound Calls
• Weekly Scheduling
• Monthly Reporting

Skills And Qualifications

• Leadership & Team Building: Inspire, guide, and foster a collaborative team environment
• Communication: Strong verbal and written skills with team and stakeholders
• Problem-Solving & Conflict Resolution: Identify issues, resolve conflicts, and implement effective solutions
• Customer Service: Committed to delivering exceptional customer experiences
• Analytical & Reporting: Skilled in data analysis, KPI tracking, and reporting tools
• Time & Resource Management: Prioritize tasks, manage shifts, and allocate resources effectively
• Coaching & Mentoring: Support employee growth through training and performance feedback
• Project & Incident Management: Handle projects, incidents, escalations, and process improvements
• Tools & Systems: Proficient in KPI monitoring, Jira, social media engagement, and incident management systems
• Decision-Making: Approve leave, set goals, authorize actions, and drive continuous improvement
• Adaptability: Flexible in responding to changing priorities and business needs

Sanaddak Egypt
is a dynamic and rapidly growing FinTech company dedicated to revolutionizing financial accessibility in Egypt. We provide an innovative and ethical micro-liquidity solution specifically designed for underbanked individuals. Our platform leverages cutting-edge technology to offer cash liquidity based on a unique buyback model using customers' gold jewelry as the basis for the transaction. Our mission is to empower our clients with immediate financial flexibility, foster financial inclusion, and promote financial literacy through accessible and transparent processes, all managed conveniently via our dedicated mobile application. We are committed to making a tangible impact on the Egyptian financial landscape.

Role Description:
The Customer Experience Specialist is a vital and frontline member of our team, responsible for creating a welcoming and positive environment for all customers who visit our branch. This role goes beyond traditional customer service by actively engaging with customers to understand their needs, resolve issues, and ensure their overall experience is seamless, efficient, and memorable. The ideal candidate is a proactive problem-solver with a friendly demeanor and a passion for building lasting customer relationships

Key Responsibilities:

Front-Line Customer Interaction:

• Greet and welcome all customers as they enter the branch with a friendly and professional attitude.
• Actively listen to customer inquiries and needs to provide personalized and effective solutions.
• Navigate customers to the appropriate resources, services, or team members within the branch.

Problem Resolution & Support:

• Address and resolve customer complaints, concerns, and issues promptly and professionally.
• Escalate complex problems to management or senior staff as needed, while maintaining clear communication with the customer.
• Provide support and guidance on our products, services, and company policies.

Relationship Building:

• Build rapport with regular customers, remembering their names and preferences to create a personalized experience.
• Identify opportunities to enhance the customer's relationship with the company, such as introducing them to new services or products that align with their needs.

Operational Support:

• Assist with various branch operations, which may include processing transactions, managing customer queues, and maintaining a tidy and organized customer area.
• Accurately document customer interactions and feedback in our CRM system.
• Stay informed about all company products, services, and promotions to provide accurate and up-to-date information.

Qualifications

• Bachelor's degree in a relevant field
• No experience is required, only a friendly person with a sky-high ambition
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal skills with a patient, empathetic, and professional demeanor.
• Ability to handle customer inquiries and complaints with calmness and efficiency.

What We Offer:

• Competitive base salary and an attractive commission structure, rewarding your sales achievements.
• Opportunities for career growth and professional development.
• A vibrant, innovative, and supportive work environment where your contributions truly make a difference.

How to apply

• Please apply online by clicking on "Easy Apply" at the top of the page, and you can also send your resume directly to WhatsApp number

At Maersk , we're on a transformative journey to simplify global trade. As a true integrator of container logistics, we connect and streamline our customers' supply chains through global end-to-end solutions. This is your opportunity to be part of something bigger—impacting the world economy while growing your career.

A.P. Moller - Maersk is an integrated container logistics company. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 96,000, operating in 130 countries; we go all the way to enable global trade for a growing world.

For more information:

We're looking for a Customer Experience Agent to join our team in Cairo on a 12-month fixed-term contract . This role is ideal for someone early in their career or seeking a fresh start in the logistics industry. You'll take full ownership of the customer experience by managing and monitoring the end-to-end shipment process.

What We Offer

• A dynamic role in the world's largest container shipping company
• Exposure to a fast-paced, international business environment
• Opportunities to grow professionally and personally through hands-on experience
• A collaborative culture that values openness, development, and diversity
• A comprehensive induction and onboarding plan, including cross-functional exposure and a dedicated Maersk Buddy
• Hybrid working model: 3 days in the office / 2 days from home (first 3 months fully office-based)

What you'll be expected to do:

• Own and manage customer shipments from end to end
• Act as the primary point of contact, proactively communicating with customers
• Collaborate with internal teams to ensure smooth shipment execution
• Handle inbound/outbound calls and digital interactions with professionalism
• Identify customer needs and provide tailored solutions, including upselling where appropriate
• Resolve issues constructively and seek continuous improvement
• Build strong relationships with customers and internal stakeholders
• Share knowledge and best practices to support team success

Who We're Looking For

We welcome applications from individuals of all backgrounds and experiences. You might be a recent graduate or someone looking to pivot into logistics. What matters most is your mindset and motivation.

You'll thrive in this role if you:

• Are fluent in English and Arabic (written and spoken)
• Have strong communication and interpersonal skills
• Are customer-focused, adaptable, and eager to learn
• Enjoy problem-solving and thinking creatively
• Work well under pressure and manage multiple tasks effectively
• Are a team player with a proactive and accountable approach

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

We are looking for a dedicated Customer Experience Specialist to enhance customer engagement and service for our students.

Responsibilities

CX will be the central point of contact for our students and play a key role in ensuring an outstanding experience.

Confirmation Emails: Compose and send confirmation emails for Students.

Feedback and Surveys: Handle feedback and conduct surveys for continuous improvement of the customer experience.

Approval of Requests in the Evaluation System: Responsible for approving requests and managing the evaluation system.

Google Reviews: Manage and maintain daily Google reviews.

Building Good Relationships with Students: Foster long-term, positive relationships with students to meet their needs effectively.

Handling Escalations as 2nd Line: Take responsibility for handling and resolving escalated requests and issues to ensure high satisfaction.

Qualifications

Experience in customer service or a similar role, ideally in the education sector.

Excellent communication skills.

Empathy and the ability to build positive relationships with students.

Team player with a self-motivated and structured approach to work.

If you are passionate about enhancing the student experience and building strong relationships, we want to hear from you