6 Service Desk jobs in Egypt
Service Desk
Cairo, Al Qahirah
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology
This advertiser has chosen not to accept applicants from your region.
0
Converged Service Desk
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
**Contract**:
Regular
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
1
IT Service Desk Engineer
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned
**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management
**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management
Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)
**Department**:
Customer Marketing& Innovation
**Contract**:
Regular
- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned
**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management
**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management
Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)
**Department**:
Customer Marketing& Innovation
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
2
IT Service Desk Engineer (vois)
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
This advertiser has chosen not to accept applicants from your region.
3
IT Service Desk Engineer vois
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
This advertiser has chosen not to accept applicants from your region.
4
IT Service Desk Engineer vois
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
- Identification of stakeholders, customers, key users.
- Continuous improvement of current ways of working
- Build the capabilities, develop and update the services catalogue,.
- Plan & Execute department strategy in alignment with the local & VF-Group guidelines.
- Responsible for planning, design, testing, certifying, implement and support all desktop domain services for Vodafone LM Market in alignment with Vodafone Group Desktop Technologies.
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Language requirements**:
- Specific Local Market Language
- English (B2 or above)
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
VO**IS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
- Identification of stakeholders, customers, key users.
- Continuous improvement of current ways of working
- Build the capabilities, develop and update the services catalogue,.
- Plan & Execute department strategy in alignment with the local & VF-Group guidelines.
- Responsible for planning, design, testing, certifying, implement and support all desktop domain services for Vodafone LM Market in alignment with Vodafone Group Desktop Technologies.
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Language requirements**:
- Specific Local Market Language
- English (B2 or above)
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
VO**IS
This advertiser has chosen not to accept applicants from your region.
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