12 Service Delivery Manager jobs in Egypt

Honeywell Building Solutions is a $2.5B strategic business unit within Honeywell's Global Building Technologies Business. HBS installs and maintains systems to keep buildings and facilities connected, safe, secure, comfortable and cost-efficient, serving as a leading provider of energy efficiency solutions worldwide.
This is a regional leadership role responsible for overseeing the complete project portfolio across the Middle East, Turkey, and Africa (META) region. The leader will manage both service projects (migrations and expansions) and new installation projects across building management, security, and fire offerings. This portfolio has an expected double-digit growth rate over the next several years.
**Key Responsibilities:**
**Project Portfolio Management**
+ Lead project portfolio for HBS META region ensuring projects complete on time, under budget, and exceed customer expectations
+ Manage projects across all tiers (0-5) with appropriate PMR (Project Management Review) frequencies as per GDM (Global Design Model) compliance
+ Drive portfolio performance across regional districts: Gulf Arabia, Turkey, KSA, Egypt, North Africa, and SSA
+ Ensure compliance with Honeywell policies such as PS 04.01.03 (PMR), PS-2.0 (Project Planning), and PS 04.01.04 (EAC Variance)
**Financial Management & Controls**
+ Rigorously manage EAC (Estimate at Completion) and deliver net positive budget to the business
+ Monitor and optimize key financial metrics including:
+ Revenue recognition (POC - Percentage of Completion)
+ Unbilled revenue management and aging
+ AR (Accounts Receivable) collection and AFDA prevention
+ Change order management and margin improvement
+ Contingency/management reserve utilization
+ Drive working capital optimization through aggressive billing practices and back-to-back payment terms
+ Ensure accurate financial forecasting and AOP (Annual Operating Plan) achievement
**Systems & Process Excellence**
+ Lead implementation and utilization of CORA PPM (Project Management Information System)
+ Ensure proper SAP integration and compliance (CJ20N, CJI3, CJI5, etc.)
+ Drive standardization of project management processes across the region
+ Implement and monitor KPIs including CPI/SPI, milestone fidelity, and VAC analysis
+ Oversee proper use of project hierarchies: WBS structures, cost element management, and GL account assignments
**Team Leadership & Development**
+ Lead and develop a team of project managers across multiple countries and cultures
+ Build capabilities in GDM compliance, financial management, and digital project delivery
+ Implement PMIP (Project Management Incentive Plan) targets and drive performance
+ Facilitate cross-functional collaboration between Services and Installs project teams
+ Ensure resource optimization through effective supply & demand reconciliation models
**Contract & Commercial Management**
+ Oversee contract management from pre-tender through DLP (Defect Liability Period)
+ Ensure compliance with GCC/SCC requirements and local regulations
+ Drive risk management through proper contingency planning and mitigation strategies
+ Support business growth through variation management and scope optimization
+ Manage subcontractor compliance through Avetta system and SEM team coordination
**Customer & Stakeholder Management**
+ Maintain strong relationships with key customers across the META region
+ Drive customer satisfaction through milestone achievement and quality delivery
+ Facilitate effective communication channels with sales, engineering, and operations teams
+ Support strategic account management and digital transformation initiatives
**You must have:**
+ Bachelor's degree in Engineering, Business, Technology, or related field
+ Minimum 10 years of experience in project management with demonstrated knowledge of:
+ Project execution and planning principles
+ Financial management and EAC processes
+ Contract management and commercial operations
+ Minimum 5 years of people management experience
+ Experience working in multi-national, matrixed organizations
+ Business fluent in English (written and spoken)
+ Working knowledge of regional languages (Arabic, Turkish) is advantageous
+ Strong understanding of META region business culture and practices
**We value:**
+ Project Management Professional (PMP) or equivalent certification
+ Experience with Honeywell systems: CORA PPM, SAP, EBI, DVM
+ Knowledge of regional compliance requirements (Dubai Civil Defense, RCCD, etc.)
+ Experience with Building Technology Projects & Services industry
+ Understanding of digital service operations and cybersecurity solutions
+ Proven track record of:
+ Managing Tier 0-4 projects with monthly PMR compliance
+ Achieving PMIP targets (margin improvement, milestone fidelity, change order revenue)
+ Delivering complex projects in challenging environments
+ Managing projects with extended warranty periods
**Leadership Competencies**
+ Strategic thinking with strong analytical capabilities
+ Ability to drive change management initiatives across diverse teams
+ Demonstrated ability to influence without direct authority
+ Results-oriented with urgency to deliver business outcomes
+ Strong financial acumen and commercial awareness
+ Excellent communication and stakeholder management skills
+ Ability to navigate cultural differences across META region
+ Resilience in managing setbacks and challenging situations
**Working Conditions**
+ Regional travel required (up to 40%) across META countries
+ Ability to work across multiple time zones
+ Flexibility to support critical project milestones and customer escalations
+ Office-based with regular site visits for project reviews
**Performance Metrics**
Success in this role will be measured by:
+ Portfolio financial performance (revenue, margin, cash flow)
+ PMR compliance and audit results
+ Customer satisfaction scores
+ Team development and retention
+ PMIP achievement across key metrics
+ Working capital optimization (unbilled reduction, AR collection)
+ Safety performance (HSE compliance)
This position offers the opportunity to lead a growing business in a dynamic region, working with cutting-edge building technologies while developing local talent and driving operational excellence across the META portfolio.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

The Role Job description

Strategic needs assessment & solution design: Identify business challenges, gather requirements, conduct analysis, and design comprehensive solutions (often technology-driven) that align with strategic goals.

Delivery management & collaboration in project leadership: Work closely with project management for deployment and successful adoption. Planning, execution, and full lifecycle are project management responsibilities.

Stakeholder management & communication: Build strong relationships with, and effectively communicate complex concepts to, diverse stakeholders across different functions and levels of the organization.

Manage diverse solution teams: Lead and empower a multidisciplinary team, encompassing product functional implementers, system analysts, software engineers/developers, UX developers, fostering a collaborative environment for cohesive and effective solution delivery. Align with external stakeholders such as testing teams, which could be outside the delivery team or use cross-team testing, and system administrators & security teams under IT responsibility.

Continuous improvement & innovation: Monitor solution effectiveness, identify optimization opportunities, and stay abreast of emerging technologies to drive ongoing innovation and efficiency.

Key KPIs include:

• Up-to-date knowledge of latest technologies and AI.
• Quality and effectiveness of implemented solutions.
• Timely delivery of planned solutions.
• Enhanced team productivity and operational efficiency.
• Stakeholder satisfaction.

Key tasks & responsibilities
Digital strategy & solution architecture

• Accountable for defining, developing, and championing the overarching digital roadmap and the underlying solution architecture.
• Ensure that technological solutions align directly with the company's strategic objectives and business goals.
• Responsible for the vision and high-level design of how digital capabilities will enable business transformation.

Solution delivery & project management

• Accountable for the successful end-to-end delivery of business solutions and tools.
• Manage project delivery from conception through to implementation and adoption, ensuring completion on time, within budget, and to required quality standards.
• Oversee both internal teams and external vendors involved in the delivery process.

Business partnership & stakeholder engagement

• Establish and nurture strong relationships with business stakeholders (internal and external).
• Effectively elicit, prioritize, and translate business needs into actionable solution requirements, manage expectations, and ensure solutions genuinely address key business drivers and deliver tangible value.
• Work with product owners to define and maintain product roadmaps.
• Ensure smooth operations of project delivery.
• Monitor the status of development and implementation of solution lifecycle.

Solution performance & continuous improvement

• Accountable for ongoing performance, effectiveness, and optimization of implemented solutions.
• Monitor key performance indicators (KPIs), identify areas for enhancement, drive continuous improvement initiatives, and stay abreast of emerging technologies to ensure solutions remain cutting-edge and deliver sustained business value.
• Ensure appropriate procedures and processes are followed.
• Follow departmental and company procedures and policies (e.g., change control, security and auditing, release, configuration, problem and incident management).

Team leadership & development

• Lead, manage, and develop a diverse, multidisciplinary team involved in solution implementation (e.g., analysts, developers, testers).
• Foster a collaborative environment, ensuring optimal team performance, skill development, and efficient resource allocation.
• Be proactive in maintaining and enhancing the team's technical knowledge and capabilities.
• Identify training needs or requirements for themselves and the team.
• Guide, coach, and mentor the team.
• Promote and foster a strong team culture with open and transparent communication.
• Assess skills, knowledge, and abilities of subordinates to make effective decisions and identify development needs.
• Provide training and development opportunities and serve as a mentor for the team.
• Produce reports, proposals, and technical documentation as required and ensure team members’ knowledge is up to date.
• Conduct awareness sessions for the team and employees when needed.
• Share and spread knowledge with team members as well as internal teams.

Personal skills

• Excellent leadership skills.
• Very good attention to detail.
• Adaptability.
• Excellent communication skills.
• Self-motivated and highly professional with ability to lead and take ownership and responsibility.
• Ability to multi-task and work under pressure.
• Self-learner.
• Strong organizational and planning skills. Positive 'can-do' attitude.

Technical skills

• Bachelor's degree in business informatics or computer science.
• Deep understanding of enterprise systems like ERP, CRM, etc.
• Strong understanding of solutions architecture and integration principles.
• Experience in software development lifecycle and agile methodologies.
• Familiarity with process automation technologies (RPA).
• Exceptional analytical and troubleshooting skills with ability to debug issues conceptually and propose technical solutions.
• Knowledge of the latest development and software technologies.

Requirements About the company Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.

The Role Job description

The main purpose of the delivery manager is creating delivery plans and leading delivery teams using the department delivery methodology (Scrum/Kanban), making the best utilization of them for delivering software solutions and software services within the committed budget and time schedule.

• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guiding the team on how to get the most out of self-organization.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision-making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating the product owner, especially on grooming and maintaining the product backlog.
• Process keeper making sure that the department-approved process is followed.
• Making different kinds of plans for the project to make sure that the project will run and be delivered successfully (i.e., communication plan, risk plan, time plan, resource plan, etc.) using inputs from different stakeholders of the project.
• Continuously creates and communicates project status reports for the delivery office manager and key stakeholders.
• Participates in bidding by creating a project plan for the integration team's SOW.

Personal skills

• Leadership skills
• Detail-oriented
• Excellent communication skills
• Excellent problem-solving skills
• Decision-making
• Preferred to be Scrum Master certified and/or PMP certified

Technical skills

• B.Sc. in Engineering or Computer Science or relevant.
• At least 4 years of experience in the software development or testing field.
• Minimum 3 years of experience playing the scrum master role.
• Knowledge of other Agile approaches is a plus: XP, Kanban, Crystal, FDD, etc.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous burndown technologies, various retrospective formats, handling bugs, etc.).

Education

B.Sc. of Engineering or Computer Science or relevant.

Requirements About the company Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.

Al Rehab, Second New Cairo, Egypt

Job Type

Full time/On-site

**About the Role**:
Hiring for a Saudi IT Services company in Egypt

**Job Details**:
**Summary**
Drive the successful delivery of ecommerce projects and initiatives, ensuring they meet the defined objectives and are delivered within scope, budget, and timelines. lead and coordinate cross-functional teams, fostering effective communication, and establishing clear project plans and goals. Oversee the entire project lifecycle, from project initiation and planning to execution and implementation. Identify risks, defining mitigation strategies, and facilitating issue resolution to ensure smooth project progress. Monitor project performance, track key performance indicators (KPIs), and report project status to stakeholders.

**Education**
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

**Experience**Significant experience ( 3 - 6 years) in project management, including leading complex projects from initiation to completion, managing budgets, timelines, and resources.
In-depth understanding of the ecommerce industry, including trends, best practices, and challenges, to effectively lead ecommerce-related projects.
Proven track record of successfully leading and managing cross-functional teams, fostering collaboration, and ensuring effective communication among team members.
Ability to develop and execute project strategies that align with business goals and contribute to the overall success of the organization.
Experience in identifying potential project risks and developing mitigation plans to address and minimize their impact on project delivery.
Strong decision-making skills to navigate complex project challenges and resolve issues effectively to keep projects on track.
Proficiency in using project management tools such as Microsoft Project, JIRA, and Trello to plan, track, and manage project tasks, timelines, and resources.
Experience with collaboration platforms like Slack, Microsoft Teams, or Zoom to facilitate effective communication and coordination among cross-functional teams and stakeholders.
Familiarity with document sharing and version control tools like SharePoint and confluence for managing project documentation and files.
Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI to automate the build, testing, and deployment process for software projects.
Solid experience with eCommerce and related technologies

**Company Industry**:
IT Services

**We help the world run better**

**What you''ll do**
- As Client Delivery Manager you will be responsible for the following tasks:

- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
- Accountable for entire SAP ECS engagement across all lifecycle phases, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
- Share knowledge across CDM community

**What you bring**
- Fluency in English is mandatory. Proficiency in Arabic or Turkish language is an advantage.
- Min. 5 years of working experience in Cloud technology or Cloud Services.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

**Meet your team**
ECS organization is a global organization and the regional CDM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

**#SAPECSCareers**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 364143 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Description
We are Amazon: we pioneer. Since opening our virtual doors in 1995, we've been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid, and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.
As we continue to grow, we are keen to speak to experienced operators. These fast-moving facilities sit at the heart of Amazon's rapidly growing operations network and are where we manage our fast-moving parcels.
Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users while continuing to exceed everyone's expectations whenever we can.
To manage the operation activities, delivering best-in-class service to its customers by managing an efficient operation and ensuring timely, accurate, and cost-effective delivery of customer shipments.
Key job responsibilities
- Overseeing the operation that focuses on the Amazon Logistics operation.
- Support your team in daily management of the station, including allocating labor, leading meetings, assigning job duties, and excellent organizational skills.
- Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
- Continuously utilize software and hardware tools to ensure normal day-to-day operations.
- Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
Preferred Qualifications
- 3+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Role Purpose**:
The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and design and end to end delivery of those projects. As a Technical Delivery Project Manager you will work within a portfolio team aligned to the business area (e.g. Connectivity, Unified Communications, Networks, Home Broadband. Regulatory, Finance, etc.), the business stakeholders and the relevant IT functions (architecture, Platform Engineering, Release and Testing etc:). You will plan and manage delivery from demand and idea generation to go live and transition to IT operations. You will ensure on time, on budget delivery of prioritized business initiates enabled by IT.

You will manage assigned projects within the portfolio. You will manage high complexity projects with cross functional impact across a number of technical systems, domain areas, System Integrators and Third Parties. Projects will involve constrained resource teams and typically include significant business change /transformation. Managing senior business stakeholders is a key part of this role and it’s success.

Responsible for the end to end delivery of assigned projects starting from creation of the business case to the transition into IT operations ensuring delivery to the required standard of quality and within the specified constraints of time and cost. Compliance to the methodology as defined by Vodafone’s delivery governance is an integral part of the role. Work collaboratively and constructively within UK IT to ensure delivery of the projects with assigned portfolios on time, on budget.
Manage the direction, priorities, scope and plan for the project delivery to realize maximum benefit for key stakeholders.

**What differentiates an IT Technical Project Manager**:
**Very solid technical understanding for key technology domains, like but not limited to**:

- MVNO (Mobile virtual network operator).
- IT Enterprise Application Upgrades, Database Upgrades, Infrastructure & OS Upgrades & Shadow IT & Oracle Application Stack.
- IT Provisioning experience (Oracle Communications ASAP)
- Oracle IT Stack and Amdocs Stack.
- Oracle Stack Applications (CRM & Order Management, Billing & Integration).
- Mobile Billing provisioning networks.
- Mobile Payment system.
- Technical change / transformation experience
- Experience of managing cross-cultural teams

**Key Accountabilities and Decision Ownership**:
**Vision, Planning and Control**
- Act as project/delivery manager where you will build, lead, motivate, direct and support the cross-functional project delivery team by developing a clear vision of successes and nurturing strong relationships and trust within the team - lead from the front, keeping the team informed,
- Identify all stakeholders, suppliers and delivery functions at kick off, build strong relationships that are nurtured and constantly reassessed through lifecycle
- Communicates the High Level Vision for the project/ programme and the customers “desired” future state. Designs the delivery capability to deliver the programme
- Creates a detailed project/programme plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components identifying the projects within the Programme plan
- Manage and control the performance of the project plan. Identify and embed measurable outcomes & critical success factors into the programme plan
- Plan & Manage the people utilisation, including recruitment, competency profiles and development for duration of the engagement

**Organization & Leadership**:

- Manages the team in the successful delivery of the programme/project.
- Takes on a coaching and mentoring role, motivating others and boosting moral.
- Initiate and influence relationships with and between key stakeholders, external and internal.
- Produce project/programme stakeholder map, conduct analysis to ensure stakeholder needs are understood and met.

**Innovation, Change Management, Risk/Issue Management**:

- Continuously check that the project deliverables innovatively deliver business and technical change that drive forward Vodafone’s transformation
- Constantly re-evaluate costs versus benefits through project life-cycle, challenging broader team (including Sponsor) to think “outside of the box” to innovatively deliver benefits, challenging and improving process as required
- Defines the project Risk & Change strategy. Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.

**Quality Assurance and Reporting**:

- Ensures quality assurance standards are applied across the programme & project work streams.
- Ensure suitable Programme & Project Status Reporting mechanisms are put in place
- Produce regular

**Overview**
- Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector) for a proper resolution on any critical and non-critical incident reported by the user’s community. Drives the proper services process follow up and execution ensuring users, service areas and processes compliance. Role is accountable for delivering end user compute, for identifying cost reduction opportunities and partners with procurement and finance to realize; for managing the baseline AOP, local contracts, and vendors.; for compliance with PepsiCo’s ITSM processes and execution.
- Role ensures system stability and proactively takes action to prevent accidents, oversees critical incident management when needed. Role is responsible to directly manage several vendors and contractors involved in service delivery and project deployments. The scope of this role is to manage the Cairo Business Center (CBS) and Global IT in Egypt including Executive support.

**Responsibilities**

IT Operations
- Review daily, weekly, and monthly dashboard services. - Supports executive members and ensure that they receive right support from all the service providers in timely manner. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&D, BRM, CTO,AMS, Tech Mgmt., SP&T). Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units. Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures. Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement. - Business engagement review to determine availability from all market IT services - Applications, Network, Servers, End user devices and facilities (Plants, Mixing centres). Review, complement and maintain all ITOPS processes according ITOPS Gold standards

Stakeholder’s Management
- Manages all the IT support for the ex-com members. Participate and manage all service desk communication to end users. Role acts as the escalation point for all IT operation issues such as delayed incident closure and request fulfilments; measures vendor performance in the BU and actively drives performance issues with vendor management. Role proactively monitors customer satisfaction to ensure services are provided per contract terms and customer expectations; develops and implements plans to improve customer satisfaction including training and capability programs.
- Role communicates to customers, senior management, stakeholders, and vendors project status, IT operation KPIs, and notifications such as planned outages and critical incidents.

Asset Management
- Work closely with the Assets Management and extended teams (D&D, BRM, CTO, AMS, Tech Mgmt., SP&T), to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce license footprint.

IT Controls/Audits Management
- Role is responsible for ensuring compliance with the It controls; leads testing, reporting, and monitoring of controls; proactively develops and implements plans for remediation where needed.
- Role partners and supports audit teams when required.

**Qualifications**

Education & Years of Experience
- Bachelor’s degree in engineering or Computer Science
- 5+ years of experience in customer facing service delivery and operations
- 5+ years of experience working on managing day-to-day IT operational incidents requests from the business
- 5+ years’ experience in IT service management, process improvement, project management, and/or program developmentTechnical Skills
- Should be expert in workplace management software, Office365 tools - OneDrive, SharePoint, Outlook
- Extensive background in measurement of IT, services, deliverables, and inputs
- Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages including but not limited to Incident management, Problem management, change management, Configuration management, Knowledge management, Availability management, Continuous improvement, Service reporting and KPIs to improve incident resolution and customer service standards. Extensive background in measurement of IT, services, deliverables, and inputs.

Non-Technical Skills

Differentiating Competencies
- Dealing with ambiguity and maintaining composure under pressure. Problem solving skills and eagerness to learn new skills and technologies. Ability to manage global vendors and virtual team

**Role Purpose**:
The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth.
The role of an IT Technical Snr. Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and design and end to end delivery of those projects.

**What differentiates an IT Technical Sr. Project Manager**:

- Very solid technical understanding for key technology domains, like but not limited to:_
- MVNO (Mobile virtual network operator).
- IT Enterprise Application Upgrades, Database Upgrades, Infrastructure & OS Upgrades & Shadow IT & Oracle Application Stack.
- IT Provisioning experience (Oracle Communications ASAP)
- Oracle IT Stack and Amdocs Stack.
- Oracle Stack Applications (CRM & Order Management, Billing & Integration).
- Mobile Billing provisioning networks.
- Mobile Payment system.

**Key accountabilities and decision ownership**
- Vision, Planning and Control
- Organisation & Leadership
- Customers, supplier and third parties
- Innovation, Change Management, Risk/Issue Management
- Quality Assurance and Reporting
- Commutations
- Financial Management - Benefits, Commercial, Partner & 3rd Party Management

**Core competencies, knowledge and experience**:

- Typically >6 years relevant experience in end to end managing for major complex projects delivery in ICT filed
- Flexible with the ability to maintain effectiveness in a changing environment
- Leadership and Stakeholder Engagement
- Maintain relationships at senior levels
- Able to respond positively and convincingly to constructive challenge from the team and overseas the management of any issues with poor performance
- Professional and Customer Centric

**Must-have technical / Professional qualifications**:

- Background in Telco / Network environment
- Prince 2 Practitioner or PMP
- MSP Foundation
- Proven experience of concurrently managing multiple projects or programmes of differing size and complexity to meet business expectations and deliver results.
- Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)

movewithus #_VOIS

**Not a perfect fit?**: