952 Service Consultant jobs in Egypt
Customer Service Consultant
Posted today
Job Viewed
Job Description
JOB TITLE
: CUSTOMER SERVICE CONSULTANT
REPORTING TO
: CUSTOMER SERVICE MANAGER
PURPOSE OF POSITION
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
KEY RESPONSIBILITIES
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
POSITION RELATIONSHIPS
Internal
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
External
- Factories
- Suppliers
- Customers
- Freight agents
MEASURES OF PERFORMANCE
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
PERSONAL QUALIFICATIONS & EXPERIENCE
Experience/Knowledge
Required
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
Preferred
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
Specific Skills
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
Language Proficiency
- English / French / Arabic- Full Professional Proficiency
WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let's enable the way the world moves
CUSTOMER SERVICE CONSULTANT
Posted 22 days ago
Job Viewed
Job Description
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
Service Delivery Specialist
Posted today
Job Viewed
Job Description
Service Delivery Specialist for an International customers
Title:
Service Delivery Specialist
Industry:
IT Software
Reporting Line:
Technical Director & Client (POC)
Position Type
: Full Time
Level:
Team Leader
Location:
Cairo Office, New Cairo
About the Job:
We are seeking a highly skilled and experienced Service Delivery Specialist
with a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
Job Description
:
- Ensure the organization hires the right technical talent.
- Lead and develop employees and teams to meet current and future customer needs.
- Oversee the core elements of a professional IT operation, including infrastructure, licenses, and methodologies.
- Participate in customer projects when required, such as code reviews, architecture design, and technical consultancy.
- Collaborate closely with customers, offering technical insights and building strong business relationships.
- Identify challenges and risks, and address them with creativity, initiative, and determination.
- Work independently with a high level of energy and focus, while contributing effectively as part of a team.
Job Requirements:
- Bachelor's degree in
Computer Science
or
Software Engineering
(mandatory). - Minimum
6+ years
of experience in service delivery management, including
2+ years
in a management role within the offshoring or outsourcing industry. - Hands-on experience in the
software development industry
. - International work experience is preferred.
- Proven background in software development in roles such as
Team Leader
,
Architect
, or
Technical Manager
, with broad technical knowledge. - Direct customer interaction experience and ability to translate business needs into technical solutions.
- Demonstrated ability to lead, motivate, and manage technical teams in a collaborative environment.
Skills & Competencies:
- Strong ability to manage priorities and perform effectively in a fast-paced environment.
- Excellent organizational and communication skills.
- High degree of commitment to employees, customers, and company objectives.
- Strong problem-solving skills with the ability to identify and mitigate risks.
- Team-oriented mindset with a proven ability to deliver results.
Join Us and Thrive Here's What We Offer:
- Seamless Commute:
Enjoy hassle-free transportation to and from work - Work-Life Harmony:
We believe in balancing your professional and personal life—because you deserve it - Competitive Salary:
We value your skills and offer an attractive package. - Comprehensive Care:
Rest easy with our social and medical insurance that keeps you covered. - Inspiring Workspace:
Work in a vibrant office equipped with the latest technology to fuel your creativity. - Empowered Environment:
Experience a management style that's open and inclusive, rooted in Scandinavian values. - Grow With Us:
Unlock your potential with opportunities for personal development and continuous learning - Travel:
Travel to connect with your client and build lasting relationships
About CrossWorkers:
We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
Since 2009, we have been delivering excellent services in offshoring software development.
Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
Service Delivery Specialist
Posted today
Job Viewed
Job Description
Service Delivery Specialist for an International customers
Title: Service Delivery Specialist
Industry: IT Software
Reporting Line: Technical Director & Client (POC)
Position Type: Full Time
Level: Team Leader
Location: Cairo Office, New Cairo
About the Job:
We are seeking a highly skilled and experienced Service Delivery Specialist with a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
Job Description:
- Ensure the organization hires the right technical talent.
- Lead and develop employees and teams to meet current and future customer needs.
- Oversee the core elements of a professional IT operation, including infrastructure, licenses, and methodologies.
- Participate in customer projects when required, such as code reviews, architecture design, and technical consultancy.
- Collaborate closely with customers, offering technical insights and building strong business relationships.
- Identify challenges and risks, and address them with creativity, initiative, and determination.
- Work independently with a high level of energy and focus, while contributing effectively as part of a team.
Job Requirements:
- Bachelor's degree in Computer Science or Software Engineering (mandatory).
- Minimum 6+ years of experience in service delivery management, including 2+ years in a management role within the offshoring or outsourcing industry.
- Hands-on experience in the software development industry.
- International work experience is preferred.
- Proven background in software development in roles such as Team Leader, Architect, or Technical Manager, with broad technical knowledge.
- Direct customer interaction experience and ability to translate business needs into technical solutions.
- Demonstrated ability to lead, motivate, and manage technical teams in a collaborative environment.
Skills & Competencies:
- Strong ability to manage priorities and perform effectively in a fast-paced environment.
- Excellent organizational and communication skills.
- High degree of commitment to employees, customers, and company objectives.
- Strong problem-solving skills with the ability to identify and mitigate risks.
- Team-oriented mindset with a proven ability to deliver results.
Join Us and Thrive Here's What We Offer:
- Seamless Commute: Enjoy hassle-free transportation to and from work
- Work-Life Harmony: We believe in balancing your professional and personal life—because you deserve it
- Competitive Salary: We value your skills and offer an attractive package.
- Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
- Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
- Empowered Environment: Experience a management style that's open and inclusive, rooted in Scandinavian values.
- Grow With Us: Unlock your potential with opportunities for personal development and continuous learning
- Travel: Travel to connect with your client and build lasting relationships
About CrossWorkers:
We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
Since 2009, we have been delivering excellent services in offshoring software development.
Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
Service Delivery Manager
Posted today
Job Viewed
Job Description
The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT
services to meet business needs. This role oversees service management processes, ensures high customer
satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal
teams, vendors, and stakeholders to drive service excellence, optimize performance, and improve IT operations.
Role and Responsibilities
Service Delivery & IT Operations Management:
- Oversee the end-to-end delivery of IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met.
Manage IT support teams (Service Desk, Infrastructure, Applications, etc.) to deliver high-quality technical support and services.
Develop, implement, and maintain ITIL-based service management processes (Incident, Problem, Change, and Release Management)
- Monitor IT service performance and implement continuous improvement initiatives.
Stakeholder
- Act as the primary point of contact for business units regarding IT services and escalations.
- Work closely with internal and external teams to ensure seamless service integration.
IT Service Continuity & Security Compliance:
- Ensure compliance with IT security policies, data protection regulations, and industry best practices.
- Conduct risk assessments and proactively mitigate IT service risks.
Strategic Planning & Process Improvement:
- Identify opportunities for automation, process optimization, and cost reduction within IT operations.
- Align IT services with business objectives by working closely with leadership and IT teams.
- Lead IT projects related to service delivery enhancements and digital transformation
Performance Monitoring & Reporting:
- Track and report on IT service performance metrics, incident trends, and root cause analyses.
- Provide regular reports and insights to senior management on IT service performance.
- Ensure end-user satisfaction by conducting surveys and feedback assessments.
Leadership & Team Management:
- Lead, mentor, and develop IT service teams to enhance technical and customer service skills.
- Drive a culture of service excellence and continuous improvement within the IT department.
- Conduct training programs to enhance IT service management knowledge across teams.
Requirements
Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
- 15+ years of experience in IT Service Management, IT Operations, or a similar role.
- Cloud native skills
- Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT
governance best practices.
- Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong leadership, communication, and stakeholder management abilities.
- Experience with incident management, change management, and IT project management.
Preferred Qualifications:
- Knowledge of cybersecurity, compliance frameworks, and disaster recovery planning.
Service Delivery Coordinator
Posted today
Job Viewed
Job Description
Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?
Join our Team
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
Partner with the best
As the Service Coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
As a Service Delivery Coordinator, you will be responsible for:
- Protecting the health and safety of our personnel and the environment.
- Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon, Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries.
- Acting as primary contact for client for job preparation, execution and close out.
- Being responsible for scheduling and dispatching of resources in line with job requirements
- Prompting escalation of issues that can impact service delivery, Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.
- Comply with Job center and S&OP Platforms
Fuel your passion
To be successful in this role you will:
- Have a Bachelor's degree in relevant discipline
- Have years of experience in production enhancement and sand control
- Demonstrate financial acumen with the ability to interpret financial data and apply insights to business decisions
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Office Worker
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
R
Service Delivery Manager
Posted today
Job Viewed
Job Description
Company Description
Atheel Contact Center is a leading customer service provider in Qesm El Maadi, Cairo. With headquarters in El-Tatbeqyen Tower, Atheel has established itself as one of the top-ranked companies in the market. Our call centers operate 24/7 and we have a capacity of more than 500 seats across our branches in Maadi. As we continue to grow, we aim to serve a wider range of local and offshore clients by listening to their requirements, handling their concerns, and exceeding their expectations.
Role Description
This is a full-time on-site role for a Service Delivery Manager. The
Service Delivery
Manager will oversee day-to-day operations, manage client accounts, ensure smooth communication between internal teams and clients, and identify opportunities for process improvement and efficiency. The role requires strong customer service skills, project management expertise, and collaboration with cross-functional teams.
Qualifications
- Very good English Speaker
- Experience in customer service or account management (Offshore account)
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Experience in project management
- Problem-solving and analytical skills
- Attention to detail and organizational skills
- Proficiency in MS Office applications
- Knowledge of CRM systems
- Ability to work under pressure and meet deadlines
- Previous experience in the contact center industry
For more information send a WhatsApp message to
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Service Delivery Manager
Posted today
Job Viewed
Job Description
Job Title:
Service Delivery Manager
Job Description
Job Description
A Service Delivery Manager's primary focus is building strong and mutually beneficial relationships with their assigned clients. They serve as the primary liaison with Client, the Engineers, and Catalyst Account Management; supporting projects, and service delivery. They drive client satisfaction. They are Concentrix culture catalysts.
Responsibilities:
Client Facing responsibilities
Builds strong relationships with assigned clients and CNX business units.
- Serves as the primary contact for the client and internal business units.
- Responsible for client communications and conflict resolution.
- Address client concerns in an efficient and timely manner.
Engineering team responsibilities
Partner with the Engineering team to ensure on time and to budget delivery.
- Assist Engineering teams to understand client requirements
- On board and continue to support the Engineers needs after on boarding.
Catalyst Account Management.
Understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in client-facing meetings.
- Deliver monthly reviews to account management.
- Support business during client QBRs.
- Minimize Engineering costs.
CSAT Technology Champion
Seek client feedback.
- Develop related action plans to improve CSAT.
- Collaborate with Engineering team to help drive improvements in CSAT score.
Concentrix Culture Champion
Develop personal understanding of what it means to live the Concentrix Culture.
- Model the way by aligning actions and behaviors with the Concentrix Culture.
- Mentor others to understand and model the Concentrix Culture.
Position Requirements:
- Bachelor's Degree in related field from a four-year university or college preferred.
- Excellent verbal and written communications skill (English, and native language)
- Excellent listening, negotiation, and presentation skills
- Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment.
- Expert ability to handle conflict resolution.
- Ability to influence effectively at all levels of the organization.
- Proven ability to track/manage/reduce costs.
Location:
EGY Work-at-Home
Language Requirements:
Time Type:
Full time
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Service Delivery Manager
Posted today
Job Viewed
Job Description
Company Description
Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate.
As a technology-agnostic solutions partner, we are turning the potential of automation technology into impactful solutions across Policing, Central Government, Pharmaceuticals and Financial Services. Our pedigree in hyper-automation provides a competitive edge when we deploy solutions developed on Microsoft Power Platform, UiPath, and Blue Prism.
Robiquity is a straight-talking business built on experience and results. The growth we have realised across our client portfolio and sectors is attributable to the work ethic of our team, our commitment to partnership, and our shared values.
Your Opportunity
We are seeking an experienced
Service Delivery Manager
to oversee the successful delivery of IT, AI, Automation, and Low-Code services to our clients.
You will be accountable for service delivery excellence across the full lifecycle — from initial transition and onboarding, through steady-state operations, to continuous service improvement.
This role is pivotal to our growth strategy and will involve:
- Owning the service delivery and performance management of critical client engagements, ensuring SLA and KPI compliance.
- Leading Robiquity Managed Service teams using ITIL-aligned frameworks.
- Engaging directly with senior client stakeholders to manage expectations, escalations, and service governance.
- Forming part of the client account leadership team alongside the onsite services delivery managers and head of managed services to define service and account strategy.
- Supporting as needed in commercial management, including scope definition, service contracts, reporting, and financial management of accounts.
- Championing a positive service culture by applying Robiquity's ethos and ensuring a "One Team" mentality across managed services teams.
- Coaching, mentoring, and supporting team members to deliver high-quality outcomes in both technical and non-technical areas.
- Identifying opportunities to extend service scope, introduce automation solutions, and secure long-term client growth.
- Supporting the wider business in developing new client propositions and market-facing content.
Our Requirements
We're looking for a Service Delivery Manager who thrives in a consulting and fast-paced technology environment. If you can combine delivery leadership with a strong understanding of automation technologies, this could be the role for you.
Skills & Experience Required
:
- 8+ years' experience in managing IT/automation service delivery engagements within a consultancy or technology services environment.
- Proven team management skills with the ability to instill a "One Team" culture.
- Experience managing SLA/RAID items and handling senior stakeholder escalations.
- Strong commercial acumen: drafting Statements of Work (SOWs), change requests, and managing service finances.
- Hands-on exposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.
- Knowledge of RPA tools (UiPath, Blue Prism) and cloud platforms (Azure, AWS) is advantageous.
- Excellent communication, stakeholder engagement, and presentation skills.
- Ability to identify new opportunities within accounts and contribute to sales/pitches for additional Robiquity services.
- Previous consulting experience and leading service or development teams is essential.
- Previous experience in nearshore/ offshore operations and multiple locations teams is essential.
Benefits
This is an opportunity to join a company that will invest in you and your career.
We offer:
- Competitive package paid in USD.
- Opportunities for growth, certification, and professional development.
- A collaborative, supportive culture where you can thrive and make impact.
We are embarking on an
incredible growth journey
. Are you ready to join us?
Service Delivery Manager
Posted today
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Job Description
Company Description
Atheel Contact Center is a leading customer service provider in Qesm El Maadi, Cairo. With headquarters in El-Tatbeqyen Tower, Atheel has established itself as one of the top-ranked companies in the market. Our call centers operate 24/7 and we have a capacity of more than 500 seats across our branches in Maadi. As we continue to grow, we aim to serve a wider range of local and offshore clients by listening to their requirements, handling their concerns, and exceeding their expectations.
Role Description
This is a full-time on-site role for a Service Delivery Manager. The Service DeliveryManager will oversee day-to-day operations, manage client accounts, ensure smooth communication between internal teams and clients, and identify opportunities for process improvement and efficiency. The role requires strong customer service skills, project management expertise, and collaboration with cross-functional teams.
Qualifications
- Very good English Speaker
- Experience in customer service or account management (Local & Offshore accounts)
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Experience in project management
- Problem-solving and analytical skills
- Attention to detail and organizational skills
- Proficiency in MS Office applications
- Knowledge of CRM systems
- Ability to work under pressure and meet deadlines
- Previous experience in the contact center industry
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