103 Service Center Management jobs in Egypt
Customer Service (Call Center Position Female
Meertek Solutions
Posted today
Job Viewed
Job Description
Customer Support - Call Center Position - Female - Work onsite or remote option - anywhere in Egypt
- resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
- answering calls, taking messages and handling correspondence
- typing, preparing and collating reports
- organizing and servicing meetings (producing agendas and taking minutes)
- prioritizing workloads
- implementing new procedures and administrative systems
- liaising with relevant organizations and clients
- coordinating mail-shots and similar publicity tasks
- logging or processing bills or expenses
- meeting and greeting clients
- if more senior, recruiting, training and supervising junior staff.
دعم العملاء - وظيفة مركز الاتصال - أنثى - خيار العمل في الموقع أو عن بعد - في أي مكان في مصر
حل استفسارات العملاء والتوصية بالحلول وتوجيه مستخدمي المنتج من خلال الميزات والوظائف. لتكون ناجحًا في هذا الدور ، يجب أن تكون متواصلاً ممتازًا وقادرًا على كسب ثقة عملائنا.
الرد على المكالمات وتلقي الرسائل والتعامل مع المراسلات
طباعة التقارير وإعدادها ومقارنتها
تنظيم وخدمة الاجتماعات (إعداد جداول الأعمال وتدوين المحاضر)
تحديد أولويات أعباء العمل
تنفيذ إجراءات وأنظمة إدارية جديدة
الاتصال بالمنظمات والعملاء ذوي الصلة
تنسيق لقطات البريد ومهام الدعاية المماثلة
تسجيل أو معالجة الفواتير أو النفقات
لقاء وتحية العملاء
إذا كان هناك المزيد من كبار الموظفين ، فإن التوظيف والتدريب والإشراف على صغار الموظفين.
**Requirements**:
Excellent Communication Skills
Ability to work in pressure
**Benefits**:
Part time job will be converted to full time job
- resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
- answering calls, taking messages and handling correspondence
- typing, preparing and collating reports
- organizing and servicing meetings (producing agendas and taking minutes)
- prioritizing workloads
- implementing new procedures and administrative systems
- liaising with relevant organizations and clients
- coordinating mail-shots and similar publicity tasks
- logging or processing bills or expenses
- meeting and greeting clients
- if more senior, recruiting, training and supervising junior staff.
دعم العملاء - وظيفة مركز الاتصال - أنثى - خيار العمل في الموقع أو عن بعد - في أي مكان في مصر
حل استفسارات العملاء والتوصية بالحلول وتوجيه مستخدمي المنتج من خلال الميزات والوظائف. لتكون ناجحًا في هذا الدور ، يجب أن تكون متواصلاً ممتازًا وقادرًا على كسب ثقة عملائنا.
الرد على المكالمات وتلقي الرسائل والتعامل مع المراسلات
طباعة التقارير وإعدادها ومقارنتها
تنظيم وخدمة الاجتماعات (إعداد جداول الأعمال وتدوين المحاضر)
تحديد أولويات أعباء العمل
تنفيذ إجراءات وأنظمة إدارية جديدة
الاتصال بالمنظمات والعملاء ذوي الصلة
تنسيق لقطات البريد ومهام الدعاية المماثلة
تسجيل أو معالجة الفواتير أو النفقات
لقاء وتحية العملاء
إذا كان هناك المزيد من كبار الموظفين ، فإن التوظيف والتدريب والإشراف على صغار الموظفين.
**Requirements**:
Excellent Communication Skills
Ability to work in pressure
**Benefits**:
Part time job will be converted to full time job
This advertiser has chosen not to accept applicants from your region.
0
Call Center
Mansoura
StorexWeb
Posted today
Job Viewed
Job Description
**About Us**:
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Manager
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
- Holds accountability for the Quality of solutions provided to Customer
- Acts as the customers' primary point of contact and an escalation point
- Has awareness of overall and service management profitability of their customers
- Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
- Work with the account team to sell Orange products and services
- Create and manage Service Improvement Plans triggered by:
- Quality Connect Survey (related to any and all functional areas)
- Customer Complaint (including those related to customer invoices
- Proactive Action (identified proactively by the CSM)
- Ensure customers complains are managed and resolved in a timely manner
- Prepares periodic customer service reviews
- Handles non-commercial customer queries and complex customer service issues
- Proactively inform customer and end-users in advance of any anticipated service interruptions
- Provides capacity analysis, forecasts and recommendations
- Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
- Handles change requests, tracking of change implementation, change reporting and change billing.
- Responsible for data integrity of customer information in all systems/tools
- Provides customer with up-to-date technical documentation, including the Customer Operations Guide
- Ensures all technical documentations are posted and updated
**About you**:
- Degree level or equivalent (Business or Science Degree);
- 4 to 5 years of experience, preferably in a customer support in the telecommunication industry.
- ITIL foundations certification
- Customer Service and Project Management Experience
- Possess virtual team management experience
- Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
- Able to work independently with initiative and proactivity
- Able to work well under pressure and can handle escalations calmly and competently
- Fluent in both spoken and written English
- Ability to work on NAM hours
**Additional information**:
You have unique experiences, skills and passions. Why not bring them all to Orange?
Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.
We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
**Department**:
Customer Services & Operations
**Contract**:
Regular
- Holds accountability for the Quality of solutions provided to Customer
- Acts as the customers' primary point of contact and an escalation point
- Has awareness of overall and service management profitability of their customers
- Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
- Work with the account team to sell Orange products and services
- Create and manage Service Improvement Plans triggered by:
- Quality Connect Survey (related to any and all functional areas)
- Customer Complaint (including those related to customer invoices
- Proactive Action (identified proactively by the CSM)
- Ensure customers complains are managed and resolved in a timely manner
- Prepares periodic customer service reviews
- Handles non-commercial customer queries and complex customer service issues
- Proactively inform customer and end-users in advance of any anticipated service interruptions
- Provides capacity analysis, forecasts and recommendations
- Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
- Handles change requests, tracking of change implementation, change reporting and change billing.
- Responsible for data integrity of customer information in all systems/tools
- Provides customer with up-to-date technical documentation, including the Customer Operations Guide
- Ensures all technical documentations are posted and updated
**About you**:
- Degree level or equivalent (Business or Science Degree);
- 4 to 5 years of experience, preferably in a customer support in the telecommunication industry.
- ITIL foundations certification
- Customer Service and Project Management Experience
- Possess virtual team management experience
- Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
- Able to work independently with initiative and proactivity
- Able to work well under pressure and can handle escalations calmly and competently
- Fluent in both spoken and written English
- Ability to work on NAM hours
**Additional information**:
You have unique experiences, skills and passions. Why not bring them all to Orange?
Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.
We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
**Department**:
Customer Services & Operations
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
2
Call Center Specialist
Cairo, Al Qahirah
Elite recruitment
Posted today
Job Viewed
Job Description
Multinational Company is hiring a Customer support agents
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
Marriott Worldwide
Posted today
Job Viewed
Job Description
**Job Number** 22167700
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
This advertiser has chosen not to accept applicants from your region.
4
Call Center Supervisor
EGBank
Posted today
Job Viewed
Job Description
**JOB PURPOSE**
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
This advertiser has chosen not to accept applicants from your region.
5
Call Center Agent
German University in Cairo
Posted today
Job Viewed
Job Description
Competencies:
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance Egypt is hiring English Speakers B2 / B1+ as a Customer Support Representatives (Chat/ Voice ).
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Service Center Team Leader / Manager
Motorsports Hub
Posted today
Job Viewed
Job Description
**Summary**
- Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
**Motorsports Service Manager - Essential Duties**
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports.
- Monitors and follows up on parts orders with the parts department to ensure availability.
- Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures the proper care, storage, and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
**Education and/or Experience**
- Bachelor's degree (B.A.) from a five-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to Ten years related experience and/or training; or equivalent combination of education and experience.
**Skills**:
- Optimism, self-motivation, compassion, organizational skills, and trustworthiness.
- Hands-on experience in assigning tasks and responsibilities to ensure the completion of project goals.
- Skilled problem solver with keen attention to detail.
- Well-versed in utilizing technical knowledge and tools as per requirement.
**Salary**: E£1.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Mechanical Engineering (required)
- Motorcycle Maintenance (required)
**Language**:
- English (required)
- Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
**Motorsports Service Manager - Essential Duties**
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports.
- Monitors and follows up on parts orders with the parts department to ensure availability.
- Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures the proper care, storage, and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
**Education and/or Experience**
- Bachelor's degree (B.A.) from a five-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to Ten years related experience and/or training; or equivalent combination of education and experience.
**Skills**:
- Optimism, self-motivation, compassion, organizational skills, and trustworthiness.
- Hands-on experience in assigning tasks and responsibilities to ensure the completion of project goals.
- Skilled problem solver with keen attention to detail.
- Well-versed in utilizing technical knowledge and tools as per requirement.
**Salary**: E£1.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Mechanical Engineering (required)
- Motorcycle Maintenance (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Call Center Agent (German)
IGT Solutions
Posted today
Job Viewed
Job Description
**Role: German Customer Service Executive**
**Location : Cairo, Egypt**
**Skills Required**:
**Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level**
Previous work experience in an international airline environment / operations is a valuable advantage
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
**Willing to work in a contact center environment with rotational shifts**
**Key Responsibilities**:
Graduate in any discipline / Under graduates
**Willing to work in a contact center environment with rotational shift.**
**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**
**Language**:
- German (required)
- English (required)
**Location : Cairo, Egypt**
**Skills Required**:
**Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level**
Previous work experience in an international airline environment / operations is a valuable advantage
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
**Willing to work in a contact center environment with rotational shifts**
**Key Responsibilities**:
Graduate in any discipline / Under graduates
**Willing to work in a contact center environment with rotational shift.**
**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**
**Language**:
- German (required)
- English (required)
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