1,010 Service Center Management jobs in Egypt

Paid Operations Internship at Drop (Egypt's All-in-One Car App)

Drop is building Egypt's first car super app – from on-demand car washes (WashDrop), to workshops, repairs, customizations, license renewals, and even car-to-car QR signals. We're making car ownership smarter, safer, and effortless.

We're looking for a driven Operations Intern to join our fast-moving team. If you're hungry to learn, thrive under pressure, and want to see how a startup runs from the inside, this is your seat at the table.

What you'll do:

• Support day-to-day operations (dispatching, order tracking, issue resolution).

• Coordinate with WashDrop field teams and workshop partners.

• Assist in handling customer inquiries and ensuring smooth service delivery.

• Contribute to building and refining operational playbooks.

• Collect and analyze feedback to improve efficiency.

What we're looking for:

• A problem-solver with strong organizational skills.

• Excellent communication (Arabic & English).

• Grit, adaptability, and a "no-task-too-small mindset.

• Interest in startups, mobility, or automotive tech is a plus.

• Based in Cairo.

What you'll get:

• Hands-on exposure to real-world startup operations.

• Monthly Salary

• Mentorship from the founding team.

• Opportunity to turn internship into a full-time role.

• The thrill of building something that reshapes how Egypt drives.

A Call Center Manager is needed

Lumiere Group is looking for an experienced Call Center Manager to lead our call center operations and ensure top-quality service for our patients across our medical and beauty clinics.

Key Responsibilities:

-Manage and train call center agents to achieve KPIs.

-Oversee patient inquiries, appointment scheduling, and follow-ups.

-Monitor conversion rates, leads, and customer satisfaction.

-Collaborate with marketing and operations teams to enhance performance.

-Prepare performance reports and recommend improvements.

Qualifications:

-Minimum 5 years of experience in call center management.

-Experience in the medical field (hospitals, clinics, or beauty centers) is required.

-Previous Gulf region experience is a strong advantage.

-Strong leadership and communication skills.

-Proficiency in CRM and call center systems.

-Fluency in English

Location: Nasr City.

If you're interested, please send your CV to

• Manages and assure effective operation for the Mass Banking Call Center, Priority Banking Call Center, the Operations Team (Service Requests) & Virtual Tellers Team (ITM Team).
• Establish the overall framework for the call center inbound team (Priority Banking Call Center / Mass Banking Call Center / ITM Video Call Center and Back Office Operations) activities in line with the CRC objectives and targets.
• Determines the call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
• Identifying and evaluating state-of-the-art technologies and defining user requirements, establishing technical specifications, and production, productivity, quality, and customer-service standards.
• Develops call center systems by developing customer interaction and voice response systems, and voice networks, user interfaces, developing and executing user acceptance test plans, planning and controlling implementations.
• Managing system and process improvement and quality assurance programs.
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
• Setting and meeting performance targets for speed, efficiency, sales and quality.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.

Minimum 7 years of experience in banking with focus on branch operations and customer relationship management

Position Summary:

We are seeking a skilled and compassionate Call Center Manager to oversee the daily operations of our hospital's call center. The ideal candidate will ensure efficient handling of patient inquiries, appointment scheduling, insurance verification, and general hospital services, while maintaining the highest standards of patient satisfaction and confidentiality.

Key Responsibilities:

Team Leadership:

Manage, train, and motivate call center agents.

Monitor performance, provide coaching, and conduct performance evaluations.

Ensure staffing levels are adequate to handle call volumes efficiently.

Operational Management:

Oversee daily operations of the call center, including inbound and outbound calls.

Develop and implement standard operating procedures (SOPs).

Manage call routing, wait times, and ensure timely responses.

Patient Service:

Ensure accurate scheduling of appointments across departments (e.g., clinics, radiology, labs).

Oversee communication related to test results, insurance approvals, and follow-up instructions.

Address and resolve patient complaints or escalated issues.

Reporting and Analytics:

Monitor call center metrics (e.g., call volume, wait time, resolution time).

Generate reports and provide insights to senior management.

Identify areas for improvement and implement corrective actions.

Technology and Compliance:

Coordinate with IT to maintain smooth call center system operations (e.g., IVR, CRM).

Ensure compliance with healthcare regulations (e.g., HIPAA).

Stay updated on hospital policies and integrate changes into call center practices.

Qualifications:

Bachelor's degree in Business Administration, Healthcare Management, or related field.

Minimum 3-5 years of experience in a call center supervisory/management role, preferably in a healthcare setting.

Strong knowledge of hospital services and patient interaction standards.

Excellent leadership, communication, and problem-solving skills.

Proficient with call center systems, CRM software, and MS Office Suite.

Bilingual skills are a plus (especially in Arabic and English, depending on the region).

Work Environment:

Fast-paced hospital environment.

May require occasional weekend or evening availability depending on patient volume.

Company Description

Sawah Travels is a leading inbound tour operator in Kuwait, dedicated to providing high-quality and personalized travel services. Our mission is to exceed your expectations with reliable and flexible travel options, all at the best rates. Our experienced staff is well-trained and passionate about delivering exceptional customer service. We maintain strong relationships with a global network of suppliers to ensure the highest service standards for our clients.

Role Description

This is a full-time, on-site role for a Call Center Manager located in Cairo, Egypt. The Call Center Manager will oversee daily operations of the call center, ensuring efficient and effective customer service. Responsibilities include managing the call center team, monitoring performance metrics, handling customer inquiries and complaints, and implementing strategies to improve customer satisfaction and operational efficiency.

Qualifications

• Customer Satisfaction and Communication skills
• Experience in Contact Center Management and Team Management
• Strong Analytical Skills
• Excellent leadership and team-building abilities
• Ability to work on-site in Cairo, Egypt
• Bachelor's degree in Business Administration, Management, or related field is a plus
• Experience in the travel or tourism industry is beneficial

This is HR Menna from Intelcia hiring team.*

⁠ ⁠alary 19k and can go up to 25K per month *

Net Basic 14k (10k basic+4k transportation allowance besides the transportation)

KPIS 100 Dollars*

Incentives (7 to 14$ per closed deal)

Paid Training on the basic (10k)

Social and medical insurance.

with the below description, conditions, and requirements:

Description:

Customer Service Representative

Providing technical support or helping with billing queries for customers in the United States of America.

( Optimum Account*)

Conditions:

Work is from the office which is located in Cairo, sheikh Zayed next to WOC or Alex, Borg Elarab ( Silicon Valley ), Or Maadi , Technology Park

Rotational shifts and offs - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and your days off )

9 working hours including a 1-hour break

Transportation is provided with many pickup points for boys and (door-to-door) for girls.

( Graduates ) are welcome to apply

We have shifts from and to (3pm-12am / 4pm-1am /8pm -5 am/ 10pm-7am)

Requirement*:

Fluency in English

Egyptians

Age between years

If you are interested please send me a voice note introducing yourself in 1-2 minutes on this number

Job Types: Full-time, Part-time

Pay: E£19, E£30,000.00 per month

Company Description

COB Solution empowers medical providers with efficient operations, optimized workflows, and innovative solutions to enhance patient care and accelerate growth. We focus on creating seamless experiences for healthcare providers, ensuring that their administrative processes are streamlined and effective. Our dedication to innovation and excellence makes us a leader in the industry, committed to supporting medical professionals in delivering high-quality care. Join us to be a part of a company that values efficiency and growth in the healthcare sector.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in Qesm El Maadi. The Call Center Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include managing inbound and outbound calls, providing accurate information about products and services, handling complaints, and maintaining a high level of customer service. The representative will work closely with other team members to ensure that all customer needs are met promptly and efficiently.

Qualifications

• Customer Service, Customer Satisfaction, and Customer Experience skills
• Experience with Customer Support and Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work effectively in a team environment and handle multiple tasks
• Proficiency in using customer service software and tools
• Bachelor's degree in a relevant field is preferred
• Previous experience in a similar role is an advantage

Position: Customer Service Representative – Medical Account

Location: Sheikh Zayed City

Job Type: Full-Time

What You'll Need to Join Us:

Fluent English speakers (B2 – C1 level)

Willing to work rotational shifts

Comfortable with on-site work at our location

Ready To Start (RTS) immediately

University graduates only

At least 6 months of experience in customer service

Why You'll Love Working With Us:

Competitive salary

2 days off rotational

Social & medical insurance

24/7 transportation provided

Door-to-door transportation for girls starting from 10 PM

Promotion opportunities after just 3 months

Don't miss your chance to grow with us – Apply now and send me onWA and be part of something meaningful from Day 1

‎فرصة للشباب الخريجين

‎كول سنتر عربي في أكبر شركات الاتصالات)

‎- يومين اجازة في الاسبوع

‎- ⁠أمين طب اجتماعي

‎- ⁠تدر مدفوع الاج /p>

‎-مرتب: 65

وكيشن: أبراج النيل سيتي-التحرير

‎تقديم

90‎ابعت الس الذات

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