743 Service Associate jobs in Egypt

Job Purpose

• To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
• To administer, co-ordinate, monitor and report on the above
• To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
• To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
• To visibly improve customer satisfaction scores and related survey results through complaint resolution

Key result Areas

Key Result Areas

• To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
• To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
• Resolve/escalate all customer complaints assigned within agreed TAT
• Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
• Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
• Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
• Maintain and track Technology issues and mass incidents reported
• Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
• Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
• Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
• Contribute towards team building and create positive energy to boost team's productivity

Knowledge, Skills and Experience

Knowledge, Skills and Experience

• Should be proactive and customer focused without compromising the bank's interest. Courteous and respectful in communication
• Excellent inter-personal and communication skills (written and oral) – English and Arabic
• Excellent analytical skills to enable resolution of complex problems and address through root cause analysis permanently.
• Advanced skill in Microsoft Excel and PowerPoint
• Thorough knowledge of features and benefits of all products and services of the bank
• Good organizational skills with ability to perform as a team player.
• Ability to work under pressure, result oriented, ability to multi-task & adapt to change
• Possess positive attitude & willingness to learn & take ownership
• Actively looking for ways to improve processes
• 1 – 5 years complaints handling experience in banking
• Graduate

Key Responsibilities:

• Answering customer inquiries via phone, email, or chat, maintaining a friendly and professional demeanor.
• Handle customer complaints in a timely and professional manner.
• Provide accurate information about travel packages, and company policies.
• Assist customers in planning and booking travel arrangements, offering personalized recommendations.
• Maintain detailed records of customer interactions and transactions in our system.
• Collaborate with other departments, to ensure seamless customer experience.
• Stay informed about travel trends, destinations, and industry updates to provide knowledgeable assistance.

Job Requirements

Qualifications & Skills:

• Bachelor's degree.
• Fluent
  French

Language (Spoken and written)
must

.
- Proven experience in customer service.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.
- Proficient in using customer service software and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Flexibility with rotational shifts 24/7.

Work Conditions & Benefits:

• 5 Working days/ 9 Hours) Including 1 hour break (rotational weekends/shifts.
• Our location: Maadi
• Social & Medical insurance.
• Competitive salary.
• Paid Training.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.

Description
Customer Service Associate
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

Basic Qualifications
What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Egypt
• Minimum qualification of a high school degree - Passed
• Strong communication skills in (English & Arabic) (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within our operating hours
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
Benefits
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Social Insurance
• Medical Insurance

• Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:

• Gas station beside bloom bank

• Downtown Street

If this role sounds like it's for you, then click on the link below to start the application process

You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Company
- for E-Commerce LLC

Job ID: ASF

Overseas Talent Match (OTM)
is hiring
Customer Service Associate
for one of our clients, a
Saudi company launching operations in Egypt

Key Responsibilities:

• Answering customer inquiries via
  phone
  ,
  email
  , or
  chat
  , maintaining a friendly and professional demeanor.
• Handle customer complaints in a timely and professional manner.
• Provide accurate information about travel packages, and company policies.
• Assist customers in planning and booking travel arrangements, offering personalized recommendations.
• Maintain detailed records of customer interactions and transactions in our system.
• Collaborate with other departments, to ensure seamless customer experience.
• Stay informed about travel trends, destinations, and industry updates to provide knowledgeable assistance.

Requirements:

• Bachelor's degree.
• English level B2 (Spoken and written)
  .
• Proven experience in customer service, preferably in the travel or tourism sector.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Proficient in using customer service software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Flexibility with rotational shifts.

Working Condition & Benefits:

• 5 Working days/ 9 Hours) Including 1 hour break (rotational weekends/shifts.
• Social & Medical insurance.
• Competitive salary + Annual increases.
• Paid Training.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.

If you're interested, apply now on

with a voice note introducing your self or share with someone who might be a great fit

e& is hiring for a bilingual chat account (Arabic& English) Graduates only (ma/les)

Benefits:

Salary: 10K net (8K basic 2K KPIs)

• Social & medical insurance

. 100% Paid training

• Career growth & promotional opportunities after 6 months.

• Bonus for top achievers

Working conditions

• 9-hour shift including 1 hour break .
• rotational shifts
• transportation provided to pick up points

Qualifications:

• B1+ level in English (written and spoken) .
• flexible with rotational shifts
• Cairo/ Giza residents

Location:

Smart village/ 6th of October city

Description
ABCS: German Customer Service Associate
Our mission at Amazon is to be Earth's most customer-centric company, and our Amazon Business Customer Service team plays a vital role in supporting our registered business customers. Here, you'll be part of a specialized team that understands the unique needs of business customers. We encourage you to bring your professional expertise and solution-oriented mindset to every interaction, helping businesses maximize their Amazon experience and operate more efficiently.

What will you do as an Amazon Business CS Associate?
Role
You'll be the first point of contact for our registered business customers, providing specialized support that helps their businesses run smoothly with Amazon. In this role, you will:

• Guide business customers through account setup and management
• Process inquiries about invoices, shipments, and product concerns
• Assist with business-specific features and account configurations
• Handle customer communications via phone, email, and Message Us
• Use specialized B2B tools to resolve customer inquiries
• Collaborate with partner departments for complex business solutions
• Share customer feedback to improve business customer experience
• Apply policies and procedures specific to business accounts

What are your hours?
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date

Basic Qualifications
What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Egypt
• Minimum qualification of a high school degree – Passed
• Availability for mandatory training (40-hour weeks, no vacation during training period)
• Strong communication skills in German (both written and oral fluency)
• Ability to communicate with a wide range of stakeholders (your peers and leaders)
• Experience working with a computer
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
• The availability to work varying shifts from Monday to Sunday on rotational operating hours

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
Benefits
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including:

• Medical insurance
• Social Insurance

• Transportation: We will continue to provide night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop-off points every 30 min:

• Gas station beside bloom bank

• Downtown Street

If this role sounds like it's for you, then click on the link below to start the application process
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Company
- for E-Commerce LLC

Job ID: ASF

ABCS: German Customer Service Associate

Our mission at Amazon is to be Earth's most customer-centric company, and our Amazon Business Customer Service team plays a vital role in supporting our registered business customers. Here, you'll be part of a specialized team that understands the unique needs of business customers. We encourage you to bring your professional expertise and solution-oriented mindset to every interaction, helping businesses maximize their Amazon experience and operate more efficiently.

What will you do as an Amazon Business CS Associate?

You'll be the first point of contact for our registered business customers, providing specialized support that helps their businesses run smoothly with Amazon. In this role, you will:

• Guide business customers through account setup and management
• Process inquiries about invoices, shipments, and product concerns
• Assist with business-specific features and account configurations
• Handle customer communications via phone, email, and Message Us
• Use specialized B2B tools to resolve customer inquiries
• Collaborate with partner departments for complex business solutions
• Share customer feedback to improve business customer experience
• Apply policies and procedures specific to business accounts

What are your hours?

This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Egypt
• Minimum qualification of a high school degree – Passed
• Availability for mandatory training (40-hour weeks, no vacation during training period)
• Strong communication skills in German (both written and oral fluency)
• Ability to communicate with a wide range of stakeholders (your peers and leaders)
• Experience working with a computer
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
• The availability to work varying shifts from Monday to Sunday on rotational operating hours

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including:

• Medical insurance
• Social Insurance
• Transportation: We will continue to provide night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop-off points every 30 min:
• Gas station beside bloom bank
• Downtown Street

If this role sounds like it's for you, then click on the link below to start the application process

You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Company Description

Since its inception in 2007, LMD has been dedicated to crafting transformative experiences through thriving communities and integrated destinations.

Role Description

This is a full-time on-site role for a Client Relations & Handover Supervisor located in New Cairo. The Client Relations & Handover Supervisor will be responsible for day-to-day client interactions, ensuring customer satisfaction, managing client relations, providing customer support, and effectively communicating with clients. The role includes overseeing the handover process of properties and addressing any concerns or queries clients may have.

Qualifications

• Interpersonal Skills, Communication
• Customer Satisfaction, Customer Support
• Client Relations
• Experience in property handover processes is an advantage
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team