75 Service Associate jobs in Egypt
Customer Service Associate
Cairo, Al Qahirah
Amazon
Posted 28 days ago
Job Viewed
Job Description
Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Sutherland Global Services
Posted today
Job Viewed
Job Description
Sutherland Cairo is hiring technical support agents
**Requirements**:
*Fluency in English
*Technical experience or technical background
*Flexibility with rotational shifts (the first shift starts at 2 PM and the last shift ends at 6 AM)
**Benefits**:
*Competitive salary +Bonus +Annual profit share
*High chance to get promoted
*Transportation is provided (One way transportation
- door to door for ladies starting from 8 PM)
If interested:
Pay: E£1.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Requirements**:
*Fluency in English
*Technical experience or technical background
*Flexibility with rotational shifts (the first shift starts at 2 PM and the last shift ends at 6 AM)
**Benefits**:
*Competitive salary +Bonus +Annual profit share
*High chance to get promoted
*Transportation is provided (One way transportation
- door to door for ladies starting from 8 PM)
If interested:
Pay: E£1.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Intelcia
Posted today
Job Viewed
Job Description
Earn up to 13,000 EGP Net Salary. The Advisor I, Technical Support responds to basic technical and billing queries. This position assists external users of the client's technical services by answering questions and solving problems involved in their use.
- Providing technical support and helping with billing queries for customers in the United States of America.
- Assist external users of the client's technical services; identify, investigate, research, and provide solutions to user questions and problems.
- Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
- Troubleshoot basic customer technical issues.
- Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Fluency in English as you'll be dealing with US customers **" **Level upper intermediate **B2 "**
- Graduates, Gap Year, Dropouts, and Undergrads " with no attendance "
- Flexibility with night and overnight shifts
Created 20 years ago in Morocco and driven by a strong ambition, the Group has rapidly expanded its geographical presence and activities to support its clients in all their outsourcing operations in order to enable them to better focus on their core business and challenges. Intelcia’s know-how is derived from its ability to combine talents, technologies and processes to offer a tailor-made service and skills that meet international standards. Since 2016, Intelcia counts Altice among its shareholders, which it relies upon to help accelerate its international development. In 2020, Intelcia will continue to expand abroad with new locations in America, in the Caribbeans and other new destinations in Europe.
- Providing technical support and helping with billing queries for customers in the United States of America.
- Assist external users of the client's technical services; identify, investigate, research, and provide solutions to user questions and problems.
- Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
- Troubleshoot basic customer technical issues.
- Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Fluency in English as you'll be dealing with US customers **" **Level upper intermediate **B2 "**
- Graduates, Gap Year, Dropouts, and Undergrads " with no attendance "
- Flexibility with night and overnight shifts
Created 20 years ago in Morocco and driven by a strong ambition, the Group has rapidly expanded its geographical presence and activities to support its clients in all their outsourcing operations in order to enable them to better focus on their core business and challenges. Intelcia’s know-how is derived from its ability to combine talents, technologies and processes to offer a tailor-made service and skills that meet international standards. Since 2016, Intelcia counts Altice among its shareholders, which it relies upon to help accelerate its international development. In 2020, Intelcia will continue to expand abroad with new locations in America, in the Caribbeans and other new destinations in Europe.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Teleperformance
Posted today
Job Viewed
Job Description
Job Title and nature:
Travel advisor helping customers booking flights,Hotels,. etc.
Details:
English Level: ( B2 / B1+ Fluent English )
Location: New Cairo
**Salary**: 10.5 k EGP
Shifts:
- Full time ( 5 days/week & 2 days off )
- Rotational working hours and days off.
Graduation Status: Graduates or dropped out students
**Benefits**:
- Social Insurance
- Medical Insurance
- Overnight Bonuses
- Transportation 24/7
- Discounts in many shopping stores
- VPN line for minutes and internet
- Gym
**Salary**: E£5,400.00 - E£10,500.00 per month
Travel advisor helping customers booking flights,Hotels,. etc.
Details:
English Level: ( B2 / B1+ Fluent English )
Location: New Cairo
**Salary**: 10.5 k EGP
Shifts:
- Full time ( 5 days/week & 2 days off )
- Rotational working hours and days off.
Graduation Status: Graduates or dropped out students
**Benefits**:
- Social Insurance
- Medical Insurance
- Overnight Bonuses
- Transportation 24/7
- Discounts in many shopping stores
- VPN line for minutes and internet
- Gym
**Salary**: E£5,400.00 - E£10,500.00 per month
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Sutherland
Posted today
Job Viewed
Job Description
Attention all tech enthusiasts and customer service champions!
Sutherland Cairo is seeking individuals with a passion for technology and an unwavering commitment to customer satisfaction to join our team as Tech Support Heroes.
**Benefits**:
- Highest net salary in the market (starting from 10K net)
- Overnight allowance
- Up to 2K in bonuses and incentives
- Social and medical insurance
- 24/7 transportation
**Requirements**:
- Fluency in English (B2-C1) to effectively communicate with our global customers.
- Adaptability and flexibility to work Night/Overnight shifts.
Join Sutherland Cairo and make a real impact on the lives of our customers!
Pay: E£9,500.00 - E£12,000.00 per month
Application Question(s):
- Are you flexible with Night/Overnight shifts?
- Are you a Fluent English Speaker ( Level B2-C1)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Sutherland Cairo is seeking individuals with a passion for technology and an unwavering commitment to customer satisfaction to join our team as Tech Support Heroes.
**Benefits**:
- Highest net salary in the market (starting from 10K net)
- Overnight allowance
- Up to 2K in bonuses and incentives
- Social and medical insurance
- 24/7 transportation
**Requirements**:
- Fluency in English (B2-C1) to effectively communicate with our global customers.
- Adaptability and flexibility to work Night/Overnight shifts.
Join Sutherland Cairo and make a real impact on the lives of our customers!
Pay: E£9,500.00 - E£12,000.00 per month
Application Question(s):
- Are you flexible with Night/Overnight shifts?
- Are you a Fluent English Speaker ( Level B2-C1)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Teleperformance
Posted today
Job Viewed
Job Description
**Company Description**
Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to support our communities, clients, and the environment.
**Role Description**
This is a full-time on-site role for a Customer Service Representative. The role will involve delivering excellent customer service, handling customer support inquiries, ensuring customer satisfaction, and fulfilling customer service objectives.
**Requirements**:
- Graduate-Drop out-Gap Year
- All majors can apply
- Good English command
**Benefits & Working Conditions**
1. Highest net salary in the industry ranging between 5500 - 11500 EGP Net including KPIs. You will be receiving your KPIs in the Euro equivalent.
2. Overnight allowance: 1000 EGP
3. Gym Access
4. Social insurance.
5. Medical insurance 200k coverage per year. (Med Right insurance)
6. Career Path - Promotion after 6 months
7. Transportation provided all over Cairo and Giza with different collection points, Door to door transportation for females after 11:00 PM (New Cairo Sites. We provide transportation in our Mohandseen site for (Faisal, Haram, and October).
8. VPN Mobile allowance
9. Refer a friend program that can get you up to 3000 EGP.
10. Discounts in many stores all over EGYPT
11. Free Online Courses provided with Certificates
**Location**
5th Settlement and Mohandeseen
**Salary**: E£5,500.00 - E£11,500.00 per month
Application Question(s):
- What is your English level between Beginner - Native?
Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to support our communities, clients, and the environment.
**Role Description**
This is a full-time on-site role for a Customer Service Representative. The role will involve delivering excellent customer service, handling customer support inquiries, ensuring customer satisfaction, and fulfilling customer service objectives.
**Requirements**:
- Graduate-Drop out-Gap Year
- All majors can apply
- Good English command
**Benefits & Working Conditions**
1. Highest net salary in the industry ranging between 5500 - 11500 EGP Net including KPIs. You will be receiving your KPIs in the Euro equivalent.
2. Overnight allowance: 1000 EGP
3. Gym Access
4. Social insurance.
5. Medical insurance 200k coverage per year. (Med Right insurance)
6. Career Path - Promotion after 6 months
7. Transportation provided all over Cairo and Giza with different collection points, Door to door transportation for females after 11:00 PM (New Cairo Sites. We provide transportation in our Mohandseen site for (Faisal, Haram, and October).
8. VPN Mobile allowance
9. Refer a friend program that can get you up to 3000 EGP.
10. Discounts in many stores all over EGYPT
11. Free Online Courses provided with Certificates
**Location**
5th Settlement and Mohandeseen
**Salary**: E£5,500.00 - E£11,500.00 per month
Application Question(s):
- What is your English level between Beginner - Native?
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Transcom Egypt
Posted today
Job Viewed
Job Description
**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus
**Join us as a Customer Service Representative!**
Job Responsibilities:
- Provide superior customer service by assisting clients, using the corresponding communication
channel: voice
- Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive
communication.
- Administratively process everything agreed with the end users to satisfy the service, by using
- Follow communication procedures, guidelines and policies. Be up to date with new procedures
and services, in order to effectively manage assistance to the customer.
- Attracts potential customers by answering product and service questions.
**What are we looking for**:
Fluent English Speaker: level B2/C1
Effective written and verbal communication
Flexibility with rotational shifts (night&overnight)
**What Life at Transcom is like!**
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus
**Join us as a Customer Service Representative!**
Job Responsibilities:
- Provide superior customer service by assisting clients, using the corresponding communication
channel: voice
- Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive
communication.
- Administratively process everything agreed with the end users to satisfy the service, by using
- Follow communication procedures, guidelines and policies. Be up to date with new procedures
and services, in order to effectively manage assistance to the customer.
- Attracts potential customers by answering product and service questions.
**What are we looking for**:
Fluent English Speaker: level B2/C1
Effective written and verbal communication
Flexibility with rotational shifts (night&overnight)
**What Life at Transcom is like!**
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service associate Jobs in Egypt !
6
Customer Service Representative Remote
Insurance Supermarket Inc.
Posted today
Job Viewed
Job Description
ONLINE CUSTOMER SERVICE AGENT (Call Center REMOTE FULL TIME ONLY)
We have over 13 years in the Insurance market in Canada & USA and we are looking for Customer Service Agents to provide administrative support to our team while working remotely.
You will perform various administrative tasks, including answering calls, scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.
Duties and Responsibilities:
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects
- Resolve client queries
- Prepare customer spreadsheets and keep online records
**Requirements**:
- CPU: AMD/i5 or higher with min 8gb RAM
min Win 10/min macOS High Sierra
- Ability to work 8-hour shifts 5d/week in EST. 10-6pm EST mostly.
- Great command of the English Language
- Ability to handle objections, utilize persuasive skills - easy with small talks
- Ability to thrive in fast pace virtual platform
- Profound work ethics
- Willingness to learn and grow
Onboarding Process:
1. Audition
2. Interview
3. Hardware checkup
4. Training sessions 2h/day/1 week
5. Onboarding
Compensation and Benefits:
USD $500 basic salary + up to USD $1000 bonus/month
Please click the Skype link below and send an audio recording of your work experience and why we should hire you.
Pay: From E£9,620.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (preferred)
We have over 13 years in the Insurance market in Canada & USA and we are looking for Customer Service Agents to provide administrative support to our team while working remotely.
You will perform various administrative tasks, including answering calls, scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.
Duties and Responsibilities:
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects
- Resolve client queries
- Prepare customer spreadsheets and keep online records
**Requirements**:
- CPU: AMD/i5 or higher with min 8gb RAM
min Win 10/min macOS High Sierra
- Ability to work 8-hour shifts 5d/week in EST. 10-6pm EST mostly.
- Great command of the English Language
- Ability to handle objections, utilize persuasive skills - easy with small talks
- Ability to thrive in fast pace virtual platform
- Profound work ethics
- Willingness to learn and grow
Onboarding Process:
1. Audition
2. Interview
3. Hardware checkup
4. Training sessions 2h/day/1 week
5. Onboarding
Compensation and Benefits:
USD $500 basic salary + up to USD $1000 bonus/month
Please click the Skype link below and send an audio recording of your work experience and why we should hire you.
Pay: From E£9,620.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - English
NAOS Marketing
Posted today
Job Viewed
Job Description
NAOS Marketing is recruiting Customer Support Agents with fluent English to work for a US account. You will help customers understand the products they acquired through an e-commerce platform and, when necessary, resolve their complaints via phone (inbound calls).
**Your responsibilities as Customer Support Agent**:
- Provide customers with information about products and services.
- Help customers understand the product and answer questions about their orders.
**Work conditions**:
Rotational shifts (USA time)
2 Days off per week
**Salary**:
- Base (gross): 5,500 EGP + 500 EGP for no absenteism
- Variable (gross): 500 EGP according to KPIs
Transportation allowance for shifts finishing after midnight.
1-week training + nesting paid 1,000 EGP gross.
Social and medical insurance provided.
- Fluent English speakers with a US accent.
- A previous call center experience (compulsory) working on an English queue (would be a valuable plus!)
- Grads.
- No age limit!
**Your responsibilities as Customer Support Agent**:
- Provide customers with information about products and services.
- Help customers understand the product and answer questions about their orders.
**Work conditions**:
Rotational shifts (USA time)
2 Days off per week
**Salary**:
- Base (gross): 5,500 EGP + 500 EGP for no absenteism
- Variable (gross): 500 EGP according to KPIs
Transportation allowance for shifts finishing after midnight.
1-week training + nesting paid 1,000 EGP gross.
Social and medical insurance provided.
- Fluent English speakers with a US accent.
- A previous call center experience (compulsory) working on an English queue (would be a valuable plus!)
- Grads.
- No age limit!
This advertiser has chosen not to accept applicants from your region.
8
German - Customer Service Representative
IGT Solutions
Posted today
Job Viewed
Job Description
**Position: Customer Care Agent (German-Speaking)**
**Location: Cairo, Egypt**
**Summary**:
We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality.
**Responsibilities**:
- **Customer Support**: Respond to calls from **German-speaking customers** in a courteous and efficient manner.
- **Issue Resolution**: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
- **Customer Feedback**: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
- **Customer Satisfaction**:Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.
**Requirements**:
- **Language Skills**: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 level
- **Customer Focus**: A customer-centric mindset with a strong dedication to delivering exceptional service.
- **Problem-Solving**: Analytical and creative problem-solving abilities to resolve customer issues effectively.
- **Empathy**:Ability to understand and empathize with customers' needs and concerns.
- **Team Player**: Ability to collaborate with team members and contribute to a positive team environment.
- **Flexibility**: Willingness to work in shifts and adapt to changing schedules based on business needs.
- **Computer Literacy**: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information.
**Willing to work in a contact center environment with rotational shift.**
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
**Language**:
- German (required)
- English (required)
**Location: Cairo, Egypt**
**Summary**:
We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality.
**Responsibilities**:
- **Customer Support**: Respond to calls from **German-speaking customers** in a courteous and efficient manner.
- **Issue Resolution**: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
- **Customer Feedback**: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
- **Customer Satisfaction**:Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.
**Requirements**:
- **Language Skills**: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 level
- **Customer Focus**: A customer-centric mindset with a strong dedication to delivering exceptional service.
- **Problem-Solving**: Analytical and creative problem-solving abilities to resolve customer issues effectively.
- **Empathy**:Ability to understand and empathize with customers' needs and concerns.
- **Team Player**: Ability to collaborate with team members and contribute to a positive team environment.
- **Flexibility**: Willingness to work in shifts and adapt to changing schedules based on business needs.
- **Computer Literacy**: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information.
**Willing to work in a contact center environment with rotational shift.**
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
**Language**:
- German (required)
- English (required)
This advertiser has chosen not to accept applicants from your region.
9