85 Service Assistant jobs in Egypt

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

**Job Information**:
Industry
- Real EstateField
- InfrastuctureBudget
- EGP 13,000.00Field / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- ZED ParkState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Designing and implementing new network devices and/or improving the efficiency of current networks.
- Installing, configuring and supporting network equipment, including routers, proxy servers, switches, DNS, DHCP, WAN/LAN.
- Configuring Network/Security Devices to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Arranging scheduled upgrades.
- Investigating faults in the network.
- Updating network equipment to the latest firmware releases.
- Reporting network status to key stakeholders.

**Requirements**:

- Bachelor's degree in Computer Science / Engineering is a must.
- 1-3 years of experience.
- CCNA/CCNP Certified.

**Job description**

**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions.

**MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. Multicare has +21 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for Pharmaceutical Industries is the manufacturing facility, which located at the Industrial Zone - New Cairo and its HQ at New Cairo as well. We are one of the fast growing Pharmaceutical Companies in the market which has strong ambition and aspiration to be one of the key players not only in Egypt but also within the region.

Our international alliances are effective in different countries, including Saudi Arabia, United Arab of Emirates, India and New Zealand with future aspiration to extend more business associations and affiliations in near future to further markets. Recently Multicare Poland has been launched which will be the entry port of the business to the European Union (EU).

**VACANCY**

We are hiring a Technical Support Specialist as per the following details:

- **Job Grade**: fI01/fI03
- **Reporting**:IT Manager
- **Location**:Multicare’s Manufacturing Facility at the 03rd Settlement - New Cairo

**Job Purpose**:
**A. Essential Duties and Responsibilities**:

- Provide answers to employees by identifying problems; researching answers; guiding client through corrective steps
- Improve help-desk references by writing and maintaining documentation
- Participate in development of employee IT training programs (as appropriate)by identifying learning issues; recommending instructional language
- Improve system performance by identifying problems; recommending changes.
- Update job knowledge by participating in educational opportunities; maintaining personal networks
- Accomplish information systems and organization mission by completing related results as needed
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard ASP.net, C# HTML/CSS practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling our site
- Cooperate with web designers to match visual design intent
- Web API.net, Java Script (angular, JS)

**B. Job Requirements**:

- **New Cairo residents are preferred**_

**Qualification/Knowledge/Experience**:

- **Level of education**:Relevant degree
- **Knowledge**:

- Business information technology
- Computer networking and hardware
- Computer science
- LAN Knowledge/Help Desk Experience

**Experience**:

- Experience at sound IT Organization or a member of IT team in a reputable firm
- One year solid post-graduate experience is essential
- Previous work experience at Pharmaceuticals is a definite plus

**C.Competencies and Behaviors**:

- The ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- The ability to work well in a team
- Problem solving skills
- A strong customer focus
- The ability to prioritize your workload
- Attention to detail

**Why MultiCare**:
**At MultiCare Egypt for Pharmaceutical Industries**, we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground.

We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons.

We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.

Join us and bring your curiosity to life!

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature.

You'll fit right in at Multicare Egypt for Pharmaceutical Industries where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

You can follow us via:
Application Deadline:

**.**:
**TERMS AND CONDITIONS OF EMPLOYMENT**:
**JOB TITLE**: Business Support Assistant (Security Unit)

**TYPE & LEVEL OF CONTRACT**: Special Services Agreement - Level 4

**DURATION & START DATE**: 6 months

**UNIT/DIVISION**: Security

**DUTY STATION (City, Country)**:Regional Bureau in Cairo (RBC), Cairo, Egypt

**REPORT TO (JOB TITLE)**: Senior Regional Security Officer

**_Note: Only Egyptian nationals / citizens are eligible to apply. This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile._**

**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s Regional Bureau for the Middle East and Northern Africa (RBC), based in Cairo, Egypt, provides strategic guidance, policy/technical support and direction to WFP operations and activities in 16 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Moldova, Morocco, State of Palestine, Syria, Tunisia, Turkey, Ukraine and Yemen. These country offices aim to assist roughly one-third of all of WFP’s beneficiaries (approx. 30 million) in some of the most critical humanitarian emergencies of our time. RBC is also active in the ‘Changing Lives’ side of WFP’s mandate, helping national governments and local communities improve nutrition, livelihoods, school feeding, social protection, climate and disaster risk reduction and other programmes that build resilience and support development.

**WHY WORK AT WFP?**:
**SAVING & CHANGING LIVES ** **:

- Make a difference, the world will notice._
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

**GLOBAL COMMUNITY**:

- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

**UNLIMITED POSSIBILITIES**:

- Unlock possibilities you never thought you'd find._
WFP goes anywhere it is needed and does whatever it takes to get the job done.

**LIFE-CHANGING EXPERIENCE**:

- Reach beyond yourself and discover your true potential._
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

**Join us to make a difference**
**Watch this video to know more about us!**

**JOB PURPOSE**:
The Business Support Assistant (BSA) works under the direct supervision of the Senior Regional Security Officer (RSO) and provides administrative and standard business support services to the Regional Security Unit (RSU) team to ensure that staff are effectively supported in discharging their day-to-day duties.

**KEY ACCOUNTABILITIES (not all-inclusive)**:

- Support processing and managing routine administrative and business support tasks in various functional areas, to contribute to the effective and timely delivery of services.
- Support the maintenance of files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff.
- Assist in gathering information to support the drafting of documents by RSU staff.
- Coordinate administrative arrangements for duty travel of RSU staff, such as ticket booking, hotel reservations and security clearances.
- Support with arrangements for the preparation and organisation of meetings, conferences, seminars, workshop, and other events.
- Update and maintenance of information databases, such as mailing lists.
- Respond to queries and escalate to senior staff where appropriate.

The job responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

**STANDARD MINIMUM QUALIFICATIONS**:
**Education**: University degree in business administration, social sciences, or related field.

**Experience**: Four or more years of progressive experience in administrative/business support function work is required, preferably in the UN system.

**Knowledge & Skills**:

- Proficient in the use of office equipment and computer software packages, such as Microsoft Office.
- Knowledge of work routines and methods in order to complete processes under mínimal supervision.
- Experience in handling of web-based management systems.
- Ability to identify data discrepancies and rectify problems requiring detailed attention.
- Excellent organizational skills.
- Exc

**.**:
**TERMS AND CONDITIONS OF EMPLOYMENT**:
**JOB TITLE**:
**Business Support Assistant**

**TYPE & LEVEL OF CONTRACT**:
**Fixed Term, GS-5**

**UNIT/DIVISION**:
**Multiple**

**DUTY STATION (City, Country)**:
**Regional Bureau in Cairo (RBC), Cairo, Egypt**

**REPORT TO**:
**Head of Unit**

**DURATION OF CONTRACT**:
**1 year, renewable**

**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s Regional Bureau for the Middle East and Northern Africa (RBC), based in Cairo, Egypt, provides strategic guidance, policy/technical support and direction to WFP operations and activities in 16 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Moldova, Morocco, State of Palestine, Syria, Tunisia, Turkey, Ukraine and Yemen. These country offices aim to assist roughly one-third of all of WFP’s beneficiaries (approx. 30 million) in some of the most critical humanitarian emergencies of our time. RBC is also active in the ‘Changing Lives’ side of WFP’s mandate, helping national governments and local communities improve nutrition, livelihoods, school feeding, social protection, climate and disaster risk reduction and other programmes that build resilience and support development.

**WHY WORK AT WFP?**:
**SAVING & CHANGING LIVES ** **:

- Make a difference, the world will notice._
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

**GLOBAL COMMUNITY**:

- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

**UNLIMITED POSSIBILITIES**:

- Unlock possibilities you never thought you'd find._
WFP goes anywhere it is needed and does whatever it takes to get the job done.

**LIFE-CHANGING EXPERIENCE**:

- Reach beyond yourself and discover your true potential._
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

**Join us to make a difference**
**Watch this video to know more about us!**

**JOB PURPOSE**:
The Business Support Assistant (BSA) works under the direct supervision of the Head of the unit or the designated official and provides administrative and standard business support services to the team to ensure that staff are effectively supported in discharging their day-to-day duties.

**KEY ACCOUNTABILITIES (not all-inclusive)**:

- Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.
- Respond to standard queries and provide timely and accurate guidance.
- Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
- Provide range of services, including coordinating for travels, event/workshop arrangements, logistic supports, vendor payments and facilitating new staff for office induction and request for equipment.
- Manage and maintain records and databases, to ensure information is organised and readily available for staff.
- Maintain relationships with a range of individuals through provision of business support to assist in information sharing and service delivery to staff.
- Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.
- Contribute to improvement of business procedures and processes.
- Collect and perform basic analysis of data to contribute to quality business information management.
- Provide guidance to junior colleagues in performing their duties.

The job responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

**STANDARD MINIMUM QUALIFICATIONS**:
**Education**: University degree in business administration, social sciences, arts, or related field.

**Experience**: Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

**Knowledge & Skills**:

- Knowledge of specialized common business practices and methods, gained through relevant technical training and experience.
- Excellence communication skill and ability to work with diverse stakeholders
- Ability to develop and maintain relationships with a range of individuals in order to provide a

**Responsibilities**
- ** QFS (50%)**:

- Utilise reporting tools to drive improvement
- Drive standardised understanding of reporting KPIs and metrics within field (ensure standards adhered to)
- Continuous improvement - conduct root cause analysis with local teams and construct insights
- Work with local and sector teams to collate qualitative data to support reporting insights
- Quality failures / Nonconformity - prepare comms and escalation
- Enable QC teams communications, organizing conf calls, meetings, trainings for Categories and regions.
- ** MOS (50%)**:

- Make Global metrics sector governor
- Metrics definitions clarifications active participant to ensure global standards an implementation adhered to.
- Ensure understanding across sector including “health check” / quality check on understanding
- Sector contractor point and VoC to global owners and DS&A
- Technical community database
- Partner with capability and systems team to design logic for info library - future strategy for doc control
- Work with technical community to understand requirements, and ongoing development based on chaging requirements.
- Global Brain Page owner
- Ongoing maintenance, comms and info sharing - maintain and refresh clear webpage interface
- Communicate to BU and field teams on updates
- Annual best plant ranking
- Own and work with reporting and Sector teams to conduct the annual review and award best plant (governance, metrics, rules definition)
- Other tools and reporting
- Partner with sector and BU teams to articulate needs for missing reports and analysis to enable ops performance (capture VoC (Voice of Customer) to allow HBS reporting teams to action development / creation)

**Qualifications**
- Proficiency in English (written and spoken)
- Science / management Degree (Bachelors)
- Demonstrated experience in operational metrics and fault diagnosis within an FMCG environment focusing on Regulatory area (QFS/EHS/ Operational - 1yr)
- Experience user of web packages materials editing
- Demonstrated ability to interact with business management systems
- Proficient in Word, Excel, Powerpoint and Similar editing software tools
- University Degree