114 Service Agent jobs in Egypt
Customer Service Agent
Posted today
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As a leading subscription and membership management platform with enterprise clients around the world, Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience.
**Responsibilities**:
- Using the right questions to identify customers’ needs, clarify information, research every issue, and provide solutions.
- Using Rapport to build sustainable relationships and engage customers by taking the extra mile.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- Fluency in French is a must. (B2 level)
- Previous customer service experience with Canadian customers (Ex Videotron are welcome)
- Strong phone and verbal communication skills, along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Ability to work easily and efficiently in a team
- Answer inbound calls and respond to customer requests to ensure customer satisfaction.
- Provide quality, efficient, and non-judgmental telephone customer service to internal and external customers.
- Maintains the agreed-on average handling time and the agreed-on SL.
- Use questioning, troubleshooting, and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints.
- Builds customer interest in the services and products offered by the company and offers to cross-sell and/or up-selling the company’s solutions, products, & services whenever possible.
- Updates the existing database with changes and the status of each customer/prospective customer whenever required and completes call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee making the right decisions.
- Notifies the appropriate concerned person when issues or problems arise in order to take proper action on the spot.
- Maintains the required knowledge level of the company’s products, services, & solutions and sticks to the agreed formal information sources to ensure delivering full and accurate information to the customer.
- Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
- Recommends process improvements to facilitate Customer care work and delight the customers.
What to Expect:
- Flexible hours in a remote work environment
- Great working environment
- Competitive salaries
- Interesting and varied projects to sink your teeth into
Along with providing our clients with a seamless user experience, we make sure to always be mindful of making Pelcro the best place to thrive by maintaining a company culture that is based on trust, openness, and support.
Customer Service Agent
Posted 7 days ago
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, Permanent
Job Title: Customer Service Agent
Company: RayaCX
Location: Cairo, Egypt
Contract Details: Full-time, Permanent
RayaCX is a leading customer experience management company based in Cairo, Egypt. We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Agent.
As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients. You will handle a variety of customer inquiries, complaints, and requests through various communication channels such as phone, email, and social media. Your main goal will be to ensure customer satisfaction and retention by providing timely and accurate responses and solutions.
Responsibilities:
- Respond to customer inquiries, complaints, and requests in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Identify and escalate priority issues to the appropriate department
- Maintain a high level of customer satisfaction and retention
- Keep records of customer interactions and transactions
- Follow up with customers to ensure their issues are resolved
- Collaborate with team members to improve customer service processes
- Meet or exceed performance targets and goals
- Continuously seek ways to improve the customer experience
Requirements:
- Proven customer service experience
- Excellent communication skills, both verbal and written
- Ability to handle stressful situations with patience and professionalism
- Strong problem-solving and decision-making skills
- Good time management and organizational skills
- Proficient in Microsoft Office and customer service software
- Fluent in English and Arabic
- Availability to work flexible hours, including weekends and holidays
- Previous experience in a call center or customer service role is a plus
We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A positive and dynamic work environment
- Comprehensive training and support
- Employee discounts and perks
If you are passionate about providing exceptional customer service and have the required skills and experience, we would love to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management in Egypt. Apply now!
Customer Service Agent
Posted 23 days ago
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Job Description:
RayaCX is a leading customer experience management company based in Cairo, Egypt. We are currently seeking a customer service agent to join our team on a full-time basis.
As a Customer Service Agent you will be responsible for providing expert advice and guidance to our clients in the telecommunication industry. You will work closely with our clients to understand their needs and provide solutions that will improve their customer experience and drive business growth.
Key Responsibilities:
- Act as a subject matter expert in the telecommunication industry, staying up-to-date with the latest trends and developments.
- Provide expert advice and guidance to clients on telecommunication products and services.
- Develop and implement strategies to improve customer experience and increase customer satisfaction.
- Collaborate with cross-functional teams to design and implement new telecommunication processes and systems.
- Monitor and evaluate the effectiveness of implemented solutions and make recommendations for further improvements.
- Stay updated on industry regulations and compliance requirements and ensure clients are in compliance.
- Build and maintain strong relationships with clients, providing ongoing support and addressing any concerns or issues.
- Stay updated on competitor activities and market trends to make recommendations for staying competitive.
Requirements:
- Bachelor's degree
- Proven track record of providing expert advice and guidance to clients.
- Strong understanding of telecommunication products and services.
- Excellent communication and interpersonal skills.
- Ability to analyze data and provide insights and recommendations.
- Strong project management skills.
- Ability to work independently and in a team environment.
- Fluent in English and Arabic.
If you are a highly motivated and experienced Customer Service Agent looking to join a dynamic and growing company, we would love to hear from you. Apply now to join our team at RayaCX in Maadi, Cairo, Egypt.
Guest Service Agent
Posted 23 days ago
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**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BIVH_
**EOE/AA/Disabled/Veterans**
Guest Service Agent
Posted today
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**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
Guest Service Agent
Posted today
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Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
Customer Service Agent-cairo
Posted today
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The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carry out administrative duties
**Duties and Responsibilities**
- Liaise with pharmacies, patients and other involved stakeholders in the program
- Cost-sharing solution administration.
- Work closely with the Program team to secure patient file approval.
- Ensure that current patients receive their medications quickly and efficiently
- Coordinate with the Program team to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance.
- Maintain and update electronic Program files, including patient and quality assurance data.
- Conduct administrative duties for the office.
- Manage the inbound and outbound calls and responding to patient inquiries and concerns
- Providing patients with the organization and program related information
**Relationships**
- Work closely with the management team in the region.
- Reporting to the Program Manager in the region
- Work with the related divisions of Axios
- Maintain ongoing and frequent communication with Axios staff including Axios global staff.
**Competencies**
- Application of job Knowledge
- Concern for Order and Quality
- Adaptability and flexibility
- Dependability
- Teamwork
**Educational Background and Experience**
- Any Degree where medical or public health background is preferred
- 0 to 2 years working experience in an administrative role is ideal
- Good command of both spoken and written English and Arabic
- Experience in data entry, monitoring and management
- Knowledge of fieldwork desirable
**Job Circumstances**
- The position is based in our regional office, and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region.
- Flexibility inability to travel as well as working hours is essential
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At Your Service Agent
Posted today
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**Job Category** Rooms & Guest Services Operations
**Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.
At Your Service Agent
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.
Us & Canada Customer Service Agent
Posted today
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Job Description
- **FLUENT OR NATIVE ENGLISH SPEAKERS ARE NEEDED!**_
- **IMMEDIATE HIRING!**_
- **NIGHT SHIFTS ONLY!**_
- **B2/ C1 (ENGLISH PROFILE)**_
- **GET THE HIGHEST NET SALARY IN THE MARKET!**_
- _**Salary 8k EGP NET free tax and fees + 1000 GRANTED OVERNIGHT ALLOWANCE.**_
- _**Work from site ( Cairo, 5th settlement)**_
- _**Flexibility with night shifts is a MUST.**_
- _**Night shifts with overnight allowance up to 1000EGP.**_
- _**Graduates / Drop outs ONLY can apply.**_
- _**Ready to start immediately.**_
- _**Transportation is provided all over Cairo (From 5th settlement branch) (Maximum night shift for females ends by 3AM midnight and door to door transportation provided)**_
- _**Cairo & Giza residents ONLY.**_
- _**Promotion to a senior title and salary raise to 10,000 EGP Monthly after 1 year**_
- _**Medical insurance 150,000 EGP per year**_
- **shorturl.at/dtAD4**_
- **OR using WhatsApp link for direct chat**:_
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£5,000.00 - E£9,000.00 per month
COVID-19 considerations:
All employees are required to wear a mask, common surfaces are regularly sanitized, vaccination documents are required.
Application Question(s):
- What is your level of proficiency in English? B2 Fluent, or C1 Native?
- Do you live in Cairo? The job is from site and for Cairo residents ONLY.
- Are you a graduate or dropout? We're NOT accepting undergraduates or gap year.
- Are you flexible with the rotational and night shifts? Maximum night shift for females ends by 3AM midnight and door to door transportation is provided.
- We must fill this position urgently. Can you start immediately?
- Type your contact numbers.