785 Senior Supervisor jobs in Egypt

Role Description

This is a full-time on-site role for a Supervisor located in Tanta. The Supervisor will be responsible for overseeing daily operations, ensuring team productivity, and maintaining quality standards. Responsibilities include managing staff schedules, coordinating with other departments, providing feedback and training to team members, addressing and resolving any workplace issues, and ensuring compliance with company policies.

Qualifications

• Experience in team management, leadership, and staff training
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Ability to work under pressure and manage multiple tasks effectively
• A background in the relevant industry is a plus
• Bachelor's degree in Business Administration, Management, or a related field

Role Description

This is a full-time on-site role for a Supervisor located in Cairo, Egypt. The Supervisor will oversee daily operations, manage team performance, provide guidance and support to staff, and ensure project deadlines and targets are met. Responsibilities also include training and mentoring employees, handling escalations, and fostering a positive and productive work environment.

Qualifications

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Problem-solving and decision-making abilities
• Time management and organizational skills
• Experience in supervising and training staff
• Proficiency in using management and productivity software
• Bachelor's degree in business, management, or related field preferred
• Relevant industry experience is a plus

Job Summary

As the Referral Operations Manager, you will be responsible for building and managing the referral operations team based in Egypt. You will develop and execute innovative growth strategies, leveraging product-led and social media-based viral mechanics to significantly increase the volume and quality of leads from the referral channel, and be accountable for the team's overall growth targets.

Key Responsibilities

• Team Leadership & Development
  : Recruit, train, manage, and evaluate the performance of the local referral team in Egypt, building a high-performing and motivated operations unit.
• Strategy & Execution
  : Design and implement end-to-end referral growth strategies tailored to the Saudi market, including but not limited to in-product viral features and social media campaigns.
• Performance Management & Optimization
  : Establish and monitor a KPI framework for the referral business (e.g., Lead Volume, Conversion Rate, CPL, LTV). Use data analysis to drive strategic iterations and continuously optimize the funnel efficiency.
• Project Planning & Driving
  : Lead key referral projects, ensuring they are delivered on time, within scope, and to the highest quality standards to meet business growth objectives.
• Cross-functional Collaboration
  : Work closely with Marketing, Sales, Product, and Customer Service teams to align referral initiatives with overall company strategy and enhance user experience.

Qualifications

• 5+ years of experience in user growth, operations, or marketing, with at least 2 years in a management role.
• Proven experience in building a business or team from scratch, with a strong sense of ownership and a results-driven mindset.
• Expertise in user growth methodologies, with a successful track record in viral marketing, community building, or referral programs.
• Excellent data analysis and logical thinking skills, capable of making data-informed business decisions.
• Exceptional cross-cultural communication and leadership skills;
  Proficiency in Mandarin is a strong plus.

Role Description

This is a full-time on-site role for a Supervisor located in Heliopolis. The Supervisor will be responsible for overseeing daily operations, managing staff, ensuring productivity, and meeting performance targets. Duties include monitoring workflows, providing training and support to team members, and evaluating performance. The Supervisor will also handle conflict resolution, ensure compliance with company policies, and contribute to continuous improvement efforts.

Qualifications

• Leadership and Team Management skills
• Problem-Solving and Conflict Resolution skills
• Excellent Communication and Interpersonal skills
• Organizational and Time Management skills
• Experience in the relevant field or industry
• Bachelor's degree or relevant professional certification preferred
• Ability to work on-site in Heliopolis

Company Description

MetLife has been providing smart financial solutions in the region for nearly 65 years and in Egypt for 23 years. As the first life insurance company in Egypt, MetLife offers life insurance, accident and health insurance, retirement planning, and wealth management solutions to over one million customers. Our mission is to provide reliable guidance to help our clients meet their goals and navigate life's twists and turns.

Role Description

This is a full-time hybrid role for a Supervisor based in Cairo, Egypt, with some work-from-home flexibility. The Supervisor will oversee daily operations, manage team performance, and ensure compliance with company policies. The role includes coordinating tasks, providing guidance, and supporting team members in achieving departmental goals. The Supervisor will also handle customer inquiries, implement process improvements, and report on team and project performance.

Qualifications

• Leadership and team management skills
• Experience in process improvement and performance tracking
• Strong communication and interpersonal skills
• Customer service and problem-solving abilities
• Proficiency in project management and organizational skills
• Familiarity with the insurance and financial services industry
• Bachelor's degree in Business Administration, Management, or a related field
• Ability to work in a hybrid work environment

Job Purpose
The PTW Supervisor is responsible for overseeing the validation, coordination, and control of work permits to ensure that all maintenance and operational activities are carried out safely, efficiently, and in accordance with regulatory and procedural standards. The role plays a critical part in maintaining service continuity by prioritizing tasks, coordinating with internal teams and external contractors, and ensuring accurate reporting and compliance with permit-to-work requirements.

Responsibilities/Duties
Profil de candidat recherché :
Permit to Work (PTW) Management

• Responsible for verifying work permits and ensuring the reliability and effectiveness of overall work planning.
• Assess and authorize urgent and unscheduled work permits, ensuring alignment between planned and unplanned activities.
• Contribute to the revision and enhancement of work permit policies and procedures.
• Compile and submit monthly reports and data related to work permit activities.

Work Coordination and Scheduling

• Liaise with the maintenance contractor and internal maintenance teams to organize the schedule for maintenance operations.
• Evaluate and assign task priorities based on operational requirements.
• Oversee maintenance workflows to ensure continuity of service and adherence to safety standards.

Training and Compliance Monitoring

• Track and monitor training schedules for infrastructure access to ensure compliance.

Operational Communication and Support

• Maintain communication with the OCC Duty Chief Controllers and the OCC Manager on matters concerning work orders.
• Carry out duties and follow instructions as directed by operations management.

Qualifications
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• A relevant technical degree in Electrical, Mechanical, or Mechatronics Engineering.
• Proficient in English, both written and spoken.

Knowledge

• Solid understanding of technical terminology.
• Strong knowledge of work permit procedures and regulations.
• Excellent planning and coordination capabilities.
• Strong ability to prioritize tasks based on operational requirements.

Experience

• 3 - 5 years of experience in any relevant discipline.
• Previous experience in the railway industry is preferred.

Desired Behaviors & Experiences

• Safety Compliance: Consistently ensures all maintenance and operational activities follow work permit regulations and safety standards to protect staff and equipment.
• Attention to Detail: Carefully reviews and validates work permits, maintaining accuracy and compliance with guidelines.
• Effective Planning: Prioritizes and coordinates work tasks efficiently to support smooth maintenance operations and business needs.
• Clear Communication: Engages proactively with OCC Duty Chief Controllers, OCC managers, and maintenance teams to ensure timely and accurate information exchange.
• Reliability and Accountability: Takes ownership of responsibilities, delivers tasks on time, and maintains consistent follow-through on operational instructions.
• Adaptability: Responds promptly and calmly to urgent or unplanned work requests, maintaining operational continuity under pressure.
• Collaboration: Works closely with internal departments and external contractors to facilitate coordinated and safe maintenance activities.
• Continuous Improvement: Actively participates in updating procedures and supports initiatives aimed at enhancing work permit processes and operational efficiency.

• Fixed-term contract
• Full-time
• At least 2 years of experience (Junior level)
• Bachelor degree
• HSQE Specialist

JOB PURPOSE:

The HSE Supervisor plays a critical role in ensuring that all Health, Safety, and Environmental (HSE) practices within the Egypt division are fully aligned with company policies, regulatory requirements, and international standards. The primary objective is to maintain a safe, healthy, and incident-free environment for employees and passengers. This role supports the continuous improvement of HSE processes, provides expert guidance on HSE-related matters, monitors and enhances performance metrics, delivers training programs, and collaborates closely with the HSE Management team to achieve the organization's safety and environmental objectives.

RESPONSIBILITIES/DUTIES

Support managers on HSE topics

• Collaborate with internal teams to achieve HSE goals and objectives.
• Assist management in conducting HSE risk assessments and defining effective control measures.
• Help coordinate and oversee HSE-related activities, particularly in areas involving interfaces with other contractors.
• Provide guidance and advice to personnel to prevent accidents, damage to equipment, fires, and environmental harm.
• Recognize and promote best practices, while addressing any violations of regulations and RATP Dev Standards.
• Advise personnel on all relevant HSE aspects related to RDMC operations.
• Participate in incident investigations, ensuring thorough analysis and implementation of corrective actions.

Develop HSE Management System

• Assist management in the development, deployment, and maintenance of local procedures and tools, ensuring alignment with RATP Dev Standards and international regulations.
• Support the proper deployment of RATP Dev HSE standards and tools (e.g., Safe Tracker) to ensure compliance.

HSE Compliance

• Help management ensure adherence to HSE Plans, guidelines, and work instructions.
• Conduct HSE legal compliance checks for specific regulatory requirements.

Contribution to the development of HSE culture

• Inform, instruct, and train employees on safe and environmentally responsible work practices following method statements.
• Participate in the implementation of HSE training programs, including conducting HSE inductions and ensuring the organization of Toolbox meetings.

Safety Accountabilities

• Foster a positive safety culture within the workplace and actively participate in safety-related meetings and briefings as required by the role.
• Ensure compliance with the Company Safety Policy and Safety Management System.
• Ensure accurate reporting, recording, and investigation of accidents and near misses to determine root causes.
• Submit hazard observations following established reporting guidelines.
• Identify and mitigate potential risks associated with work activities, ensuring that employees, contractors, and visitors are aware of safety procedures and relevant legislation.
• Consider the safety of others who may be impacted by work activities.
• Promote the shared responsibility for safety, security, and environmental matters among all staff, encouraging reporting and intervention when violations occur.
• Perform regular safety inspections and audits to ensure adherence to safety standards.
• Investigate accidents, incidents, and near-misses to determine root causes and prevent future occurrences.
• Coordinate and lead safety meetings, drills, and other safety awareness activities.
• Keep detailed records of safety inspections, incidents, and training sessions.
• Communicate findings to management and relevant stakeholders, and follow-up to ensure the timely implementation of corrective actions.
• Maintain accurate and up-to-date records of safety inspections, incident investigations, training activities, and compliance documentation.
• Ensure all safety records are properly filed and easily accessible for audits or inspections.
• Maintain a safe workplace environment that poses no risk to health or the environment.
• Ensure the organization meets statutory obligations regarding health, safety, environmental protection, and welfare at work, including training and reporting requirements.
• Ability to provide checklists and inspection tools for systematically evaluating safety conditions.
• Coordinate the development of health, safety, and environmental policies, systems, and procedures.
• Ensure strict adherence to and regular review of health, safety, and environmental policies, procedures, rules, and regulations.
• Assist in compliance reviews, general risk assessments, and other safety assessments to support.
• Undertake other duties and responsibilities as assigned.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor's degree in Engineering, Science or a recognized Health & Safety qualification accredited by the relevant authorities in the country of operation (where applicable).
• Proficient in English, both written and spoken.

KNOWLEDGE:

• Experience in the development of organization-wide policies.
• Familiarity with railway operations, safety procedures, and the regulatory environment.
• Knowledge of management standards relevant to the systems under responsibility.
• Expertise in risk analysis and assessment.
• Proficiency in utilizing HSE management tools.

EXPERIENCE:

• From 5 to 7 years of relevant experience, preferably in the railway sector or heavy industry, with a strong focus on management, including ISO certification and/or Health, Safety, and Environment (HSE) management for high-performance systems.

DESIRED BEHAVIORS & EXPERIENCES

• Demonstrates a personal commitment to safety by consistently modeling safe behaviors, encouraging others to speak up, and intervening when unsafe acts are observed.
• Approaches daily tasks with an unwavering attention to regulatory and procedural detail, ensuring actions always align with legal and company HSE standards.
• Works effectively with cross-functional teams and contractors, showing openness, respect, and a shared commitment to common safety goals.
• Communicates HSE expectations assertively and respectfully across all levels, adapting style to the audience and always reinforcing safe work practices.
• Guides and empowers colleagues through safety conversations, training, and mentoring, reinforcing learning rather than policing.
• Maintains composure and sound judgment during incidents or emergencies, ensuring safety remains the top priority while coordinating effectively.
• Takes ownership of HSE outcomes by following through on actions, reporting issues transparently, and addressing violations fairly and consistently.
• Seeks feedback, reflects on incidents and audits, and actively contributes to refining HSE systems, tools, and behaviors.
• Acts with consideration for the environment, integrating sustainable practices into everyday decisions and influencing others to do the same.

Location

Address

Cairo, Cairo, Egypt

The Froneri Way:

At Froneri, we are driven by a passion for ice cream, striving to become the world's leading ice cream company for consumers, customers, and employees. Our commitment to excellence and efficiency is reflected in our operations across 25 countries, where we hold the No.1 or No.2 position in most markets we serve.

Visionary Leadership and Global Influence:

Guided by our vision to be the best in the industry, we focus on innovation and quality to drive growth in premium ice cream snacking. Our strategic pillars—selling more, buying better, and taking costs out—ensure we deliver optimal quality at competitive levels, enhancing our global presence and regional impact.

Investing in Our Team and Society:

We believe in the power of a strong culture that places people at the heart of everything we do. Our 15,000+ employees worldwide live and breathe ice cream, continually pursuing new ideas to deliver the best experience to our consumers. We are dedicated to focusing our Environmental, Social, and Governance (ESG) efforts by setting ambitious short and mid-term targets, reflecting our commitment to our people and communities.

Commitment to Diversity and Inclusion:

At Froneri, we are focused, passionate, and entrepreneurial. We believe that diversity and inclusion are integral to our success, fostering a workplace where every individual's unique perspective is valued and contributes to our collective achievements.

These sections encapsulate Froneri's identity, leadership vision, dedication to its people and communities, and commitment to diversity and inclusion.

Main Purpose:

• Responsible for the efficient operation of a manufacturing department or the production lines including the supervision of operators and responsibility for costs, quality, housekeeping, etc.

Job Description:

• Responsible for the efficient operation of a manufacturing department or the production lines including the supervision of operators and responsibility for costs, quality, housekeeping, etc.
• Planning, organizing and controlling production program according to the schedule is committed.
• Coordinate with maintenance for needed set up or repair of line or machine or accessories, and reviews checklist or log sheet to ensure completeness and accuracy.
• Ensure operation according to standard procedure and producing the products according to the quality standards and specification and ensuring safety and maintaining environment policy in the conduct of production operation.
• Reviews variance reports and takes corrective action to eliminate repetitive occurrence. Continuously analyses the source of problems affecting the quality, efficiency & losses.
• Ensures that Hygiene rules & GMP are strictly in place ensures adequate training, whether formal or informal is given to all line personnel under his responsibility.
• Coordinates with QA laboratory for quality related issues to materials or finished products or packaging materials.
• Coordinates with maintenance supervisors on matters related to machine repair or set up for smooth operation.
• Responsible for daily, weekly and monthly inventory.

Experience & Qualifications:

• 5 years experience in a technical field, preferably food manufacturing or consumer goods industry (as Supervisor).
• University graduate or equivalent (preferred agriculture, chemistry or food science).
• Supervisory experience (with Production teams, contractors).
• Participation in multi-disciplinary teams aiming to process or packing optimization.