667 Senior Operations jobs in Egypt

Ideal candidates have strong communication skills, a sense of responsibility, love using social apps (like TikTok & Instagram & Facebook, with followers a plus), and have experience in sales、administration, or talent management.

Not limited to Egypt, remote work

Recruitment and Management:

• Independently recruit and manage agencies, hosts, and coin-dealers.
• Resource Acquisition: Engage with and recruit high-value resources, and ensure their maintenance.
• Strategy Development: Formulate and execute recruitment strategies, with accountability for results.
• Daily Operations: Perform other daily operational tasks as required.

Requirements

• Good communication and comprehension skills
• Diligent, responsible, and highly efficient in task execution
• Arabic and English ability
• Skilled in Microsoft Office
• Candidates with relevant experience will be given priority
• Enjoy using voice social apps, familiar with various features and gameplay.
• Reliable and loyal, with integrity and goal-oriented.
• At least one year of experience in social media.

Key Responsibilities

• Lead the Cash Client Journey Payments teams supporting clients and providing operational capabilities to clients across the network.
• Drive constant client input into the client journey to elevate the client experience, and lead the service teams to deliver high quality client interactions with solutions that meet client expectations
• Ensure continual experimentation within the client journey to deliver outcomes that align to the strategy and product backlog
• To direct and control service delivery in relation to Cash Management in the country
• To pro-actively manage risks associated with offering Cash Products, cheque clearing and branches
• Supervise branch staff, including coaching, development and discipline to help meet unit goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
• To create and maintain 'Client Services Oriented' culture / environment where processes are designed in order to bring overall efficiency in operations and at the same time achieve highest level of client satisfaction.
• To benchmark Client service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership
• Ensure that the unit is working effectively, that necessary resources are available to the businesses and that costs are regularly reviewed and monitored to prevent waste.
• Ensure that effective business continuity plans and emergency management procedures exist
• Lead projects for various products and mainly Regulatory related projects.
• Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer's instructions.
• Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc
• Accountable for identifying, managing and controlling risks by ensuring that all procedures and processes are in compliance with local regulations as well as relevant low of the domiciled country of the client to avoid risks to clients, Bank and the Group.
• To proactively identify and recommend on areas of risk/ opportunities arising from regulatory and market changes.
• To undertake continuous monitoring of key controls to assess the proper functioning and adequacy of existing controls leading to effective management of Operational Risk.
• Ensuring alignment to SCB policies and procedures within the day to day processing environment of the function
• Ensuring Operation Units' standards and roadmap abide by Group operating principles, policies and procedures as well as Country Addendums and Enterprise Risk Management Framework ("ERMF")
• Ensuring that the execution of Operations' functions are fully compliant with statutory regulations, laws, guidelines.
• Assist R&C (risk and control) in the overall effective and proactive management of all Operation units' risks and control gaps

Skills And Experience

• 8+ years in payment/remittance space.
• SWIFT payment knowledge – advanced.
• Cheques and clearing experience.
• Analytical skills.
• Fluent in English & Arabic
• Branch Banking Systems
• Customer Support Policies, Standards and Procedur
• Anti-money Laundering Policies and Procedures

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Cloud Infrastructure Operations Manager.Network Management ZM)

Description

Job Purpose

Manages the transformation of Etisalat network from Legacy to Cloud based. Manages, Controls and Maintains the different NFVI components - that expand every day to eventually host every existing network function- to achieve the desired network operation on 24/7 basis through insuring staff, system integrators and managed service teams ability to adhere to contacted KPIs & SLAs, in addition to building and coaching the operation teams in NFVI/cloud area by setting objectives, maintaining level of competency through development plans. Working with other technical sections to implement ongoing plans. Communicate with vendors, subcontractors, peers in other departments, and peers in other operators to resolve all related operation and integration problems over the Infrastructure layer.

Report To Position Name

Building and Operating resilient Cloud infrastructure systems:
• Operating a multisite, network wide, pro-active support service
• Designing the future support models, structure and deliverables, working with managed service partners/third parties
• Develop remediation plans and What-If scenarios to ensure VNFs availability
• Responsible for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Policy
• Managing infrastructure for secure, global, large scale, highly available services
• Work with Information Security (InfoSec) ensuring that the proposed infrastructure solutions comply with Cloud Security Guidelines and that all Services utilized adhere to the Minimum Security Baseline (MSB) established for each service.
• Responsible for availability of all Cloud Infrastructure platforms and building device management; servers, storage & server O/S, application packaging and deployment, hypervisors, Orchestrators, SDN controllers and monitoring components and systems capacity
• Applying effective processes for VNF Onboarding, Lifecycle management, DevOps automation model and service assurance
• Accountable for Cloud infrastructure upgrades, CSR handling, applying of remedies & permanent fixes. Setting and Frequent review of all NFVI operation processes & procedures & apply all required modifications to enhance work flow.
• Spare parts management; ensures Count, distribution & allocation to ensure service availability and fault resolution according to service SLA. Cloud Infrastructure reporting :
• collation of data and the distribution of daily and monthly operational reports Cloud Infrastructure Optimization :
• Enhance performance throughout the infrastructure automation framework and Implement tooling to optimize performance, availability and costs Deployment and integration of all network virtualized functions :
• Convert capacity plans into tangible cloud resources, Assisting internal customers on consuming the Global Cloud Service, including deploying IaaS and PaaS servers and providing guidance on features and functions that have been approved for use, Manage all configuration activities ensuring service continuity and Support stakeholders through testing, and where issues are thought to require infrastructure adjustments work with the project team to make the required changes Lead the Technology's transformation to cloud:  Driving operational efficiencies and service improvement initiatives across internal teams and managed service partners Lead Systems Engineers as they design and deploy automation and configuration management tools needed to provide a secure, scalable, reliable and fast platform for both our infrastructure and application services. rive innovation while encouraging standards and efficiency uild and foster a high performance culture, mentor team members and provide the team with the tools and guidance Team Management:
• Manages the NFV cloud Infrastructure operations teams to insure smooth operation and maintain the virtualized network functions availability (CS core, PS Core, IPBB and VAS).
• Coaches and supervises the NFVI supervisors Team Leaders, setting yearly objectives and targets, in addition to the day to day communication and guidance. Vendor and Operation budget management :
• Tracking and reporting on all deployed cloud resources ensuring effective use of Operating Expenses and Assessment of OPex for cloud support and during evaluation of cloud RFPs/RFEs/RFQ Participate in technology strategy and external influence :
• Develop relationships with professional organizations and peer groups in other organizations, and stay updated with technology trends and best practices.
• Participate in technical architecture discussions to determine the most-appropriate scalable model, taking into consideration high availability, failover and disaster recovery
• Provide the required level of help and interaction with the planning teams to provide feedback and consultation regarding the strategic plans.

Qualifications

QUALIFICATIONS_ESSENTIAL

University Degree in communications/Computer Engineering. Fluency in both spoken & written English & Arabic language is required. Knowledge: Infrastructure experience and knowledge including deep understanding of Cloud infrastructure/services and delivery models, storage concepts and networking basics. Extensive understanding of Cloud Service Provider offerings. Solid foundation in software engineering best practices. Thorough understanding of networking concepts, Internet protocols and network security.

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

Minimum of 8 years of Experience in the Infrastructure Operations with at least 3 in a leadership position

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Manager

Organization: Etisalat-Misr

Job Posting: 18/Aug/2025, 6:24:04 AM

Join Our Team :)

Whether you're looking for top-quality home maintenance services or seeking to grow your career in a dynamic and supportive work environment,
Salahly
is the right place for you. We are on a mission to reshape the home services industry, and we welcome talented leaders to be part of our success story.

We're not just a company, we're a family

We foster a culture of support, respect, and teamwork, ensuring that everyone feels comfortable and motivated to do their best work.

Salahly
is a leading home maintenance and repair service provider dedicated to delivering high-quality, reliable, and efficient solutions to households and businesses. With a strong presence in Upper Egypt and an ambitious expansion into Cairo, we are revolutionizing the home maintenance industry by connecting skilled technicians with customers in need of professional services.

Job Title:
Operations Manager

Department:
Operations ( technicians + Customer service)

Reports To:
Chief Operating Officer (COO)

Job Location:
Cairo, Egypt (The 5th Settlement)

What Will You Do

• Own day-to-day operations performance across Cairo/Upper Egypt: fulfillment, scheduling, dispatching, and service quality.
• Lead, coach, and scale branch coordinators, supervisors, and technician teams to meet monthly SLAs and cost targets.
• Build robust shift plans and capacity models; align supply (technicians) with demand (orders/leads) to minimize cancellations and delays.
• Implement and refine SOPs for job intake, routing, on-site workflow, parts handling, and after-service follow-up.
• Drive operational KPIs: SLA compliance,
  First-Time-Fix (FTF)
  , utilization, on-time arrival, AHT, NPS/CSAT, repeat visits, and cost per job.
• Run daily/weekly ops reviews; create dashboards and root-cause analyses; launch corrective actions and A/B tests on processes.
• Ensure health & safety, quality assurance, and incident management; lead audits and corrective action plans.
• Coordinate tightly with
  Marketing & Growth
  (forecasting),
  People & Culture
  (hiring/training/discipline), and
  Finance
  (budgets, vendor payments).
• Oversee field logistics and inventory control (tools, spare parts, uniforms); manage third-party vendors and SLAs.
• Launch new areas/verticals smoothly: site readiness, technician onboarding, price cards, and playbooks.
• Prepare monthly operational reports and unit economics (job margin, productivity) and present to the COO/Leadership.

What Are We Looking For

• Bachelor's degree in Engineering, Operations/Business, or a related field (MBA/Lean Six Sigma is a plus).
• 3–6 years
  in service/field operations or marketplace ops, including
  2+ years
  leading multi-site teams.
• Proven record improving SLAs, FTF, utilization, and costs in a fast-paced environment.
• Strong command of workforce management, routing/dispatch, SOPs, and quality systems; tech-savvy with CRM/HRIS and dashboards (Google Sheets/Excel).
• Data-driven, hands-on problem solver with excellent stakeholder management and communication (Arabic & English).
• Flexible to work scheduled different shifts when needed and comfortable with frequent field presence.
• Ex-fresh , Carrier . etc is preferred.

What We Offer You

We believe you will love working at Salahly

• Highly competitive compensation with performance-based bonuses, plus Social Insurance / Medical Insurance.
• Autonomy, mentorship, and the chance to build a high-performing growth engine that scales nationwide.
• Regular training and an annual learning stipend to accelerate your development in a hyper-growth environment.
• A respectful workplace with a strong and diverse culture that encourages innovation and endorses equality.

Important Hashtags:

About the Role:

Real Egypt is seeking an experienced
Operations supervisor

to oversee our Dahabiya Nile Sailing operations. This role ensures the smooth daily functioning of all Dahabiya operations from embarkation to disembarkation, delivering an exceptional and seamless guest experience.

Key Responsibilities

• Oversee the full operation cycle of Dahabiya Sailing: scheduling, pre-departure checks, logistics, guest services, cleanliness of the cabins and disembarkation.
• Lead and coordinate
  on-ground teams

, including cruise staff, hospitality crew, drivers, and local suppliers.
- Supervise
boarding and check-in procedures

, ensuring guests are welcomed professionally and on time.
- Monitor
Dahabiya readiness

—safety checks, cleanliness, staffing, supplies, and boat appearance.
- Ensure
daily onboard operations

run smoothly, with proactive handling of any guest needs or unexpected issues.
- Act as the
main point of contact

between Real Egypt's central office, Dahabiya staff, Dahabiya captains, chefs, and vendors.
- Monitor and manage
guest satisfaction

, ensuring services reflect Real Egypt's hospitality standards.
- Handle last-minute
changes in itineraries

, weather adjustments, or guest-related requests with flexibility and efficiency.
- Conduct
regular inspections

of boat cleanliness, food quality, client's requests and safety measures.
- Maintain inventory and coordinate
supply chain logistics

: food, linens, maintenance, hygiene products, etc.
- Collect and report
guest feedback

, operational performance, and team updates.
- Recommend improvements in service, scheduling, or operations to enhance the guest experience and optimize efficiency.
- Ensure compliance with local maritime and tourism regulations.

Requirements

• Proven experience in tourism operations, hospitality management, or cruise logistics.
• Based in or willing to relocate to Aswan or Luxor.
• Strong leadership, team coordination, and communication skills.
• Excellent problem-solving and decision-making abilities under pressure.
• Fluency in English; additional languages are a plus.
• Familiarity with
  Google Workspace (Docs, Sheets, Calendar, etc.)

,
basic accounting systems

, and other organizational tools.
- Strong reporting and documentation habits.
- Understanding of Nile sailing logistics or Upper Egypt travel services is a strong advantage.
- Detail-oriented, reliable, and committed to delivering high-quality service.
- Flexibility to travel along cruise routes and work irregular hours based on cruise schedules.

فى ظل البحث عن التطور المستمر , نبحث عن ضباط عمليات لديهم الخبرة المناسبة والروح والحماس

إحتياجاتنا بسيطة الروح والحماس والطموح والأمانة المهنية . الإنتماء للمؤسسة أيضاً أحد أهم مطالبنا

إذا كانت لديك الروح والإرادة والطموح للعمل تحت مظلتنا فسوف نوفر لك بيئة عمل محترمة

إذا كنت ذو خلفية مدنية أو عسكرية أو شرطية ليس مهم بالنسبة لنا سوى الجدية وجودة العمل

إذا كنت تبحث عن مرتب كبير رجاء لا ترسل لنا , نحن نبدأ مسيرتنا ونتطور المرتب مع مضى الوقت

إذا كنت تبحث عن عمل مكتبى رجاء لا ترسل لنا فنحن نعمل فى مواقع الشركة على الأرض

إذا كنت تبحث عن عمل منتظم بدون فاعلية وتطوير للذات ولمهامك فرجاء لا تضيع وقتك معنا

إذا كنت غير متاح تليفونياً وشخصياً على مدار اليوم فبرجاء إبحث عن عمل أخر بعيد عن العمليات

أخيراً لو كنت غير مريض بالسكر والضغط إهرب بسرعة وإسجد شاكراً لله

Company Description

LOYNOVA, with a team of experts experienced in rewards and loyalty program management, uses strategic planning, innovative techniques, and advanced technology to deliver tailored solutions that align with diverse business goals. Regardless of the industry, LOYNOVA assists with driving customer traffic, increasing sales, engaging and retaining customers, and enhancing customer loyalty to achieve desired outcomes.

Role Description

This is a full-time hybrid role for an Operations Supervisor, located in Cairo, Egypt. Some work from home is acceptable. The Operations Supervisor will oversee daily operations, manage and guide team members, ensure processes run smoothly, and address any operational issues. They will also be responsible for developing and implementing operational strategies, analyzing performance metrics, and communicating effectively with team members and stakeholders.

Are you passionate about operations, team leadership, and delivering seamless customer experiences?

We're looking for an Operations Supervisor to join our team and oversee the day-to-day operations of our loyalty programs.

What you'll do:

• Supervise and support the operations team to ensure smooth loyalty program execution.

• Manage member enrollment, points tracking, and rewards fulfillment.

• Collaborate with cross-functional teams (Customer Service, Marketing, IT, Finance) to resolve issues and drive efficiency.

• Monitor KPIs, generate reports, and recommend improvements.

• Ensure compliance with company standards and partner agreements.

What we're looking for:

• 3–5 years of experience in operations (experience in loyalty, customer engagement, or service-driven industries is a plus).

• Strong leadership and people management skills.

• Excellent problem-solving, organizational, and communication skills.

• Proficiency in MS Office; experience with CRM/loyalty platforms is a plus.

• Bachelor's degree in Business, Operations, or related field.

Why join us?

You'll be part of a dynamic and collaborative environment with opportunities to grow and make an impact in the loyalty industry.

Company Description

LINRCO is a multi-industry consulting firm with expertise in various fields, including digital marketing, technology, programming, engineering, and HR solutions. We pride ourselves on providing high-quality services that meet the unique needs of our diverse clientele. Our company is known for innovative approaches that deliver effective results and drive success. With a strong commitment to excellence, we continually strive to be the best in our respective industries.

Role Description

This is a full-time, on-site role for an Operations Coordinator located in Qesm 1st Nasser City. The Operations Coordinator will be responsible for overseeing daily operations, ensuring smooth and efficient processes. Duties include managing administrative tasks, coordinating with various departments, assisting with customer service, and performing other operational activities. The role requires strong organizational skills and the ability to work collaboratively with different teams.

Qualifications

• Strong Analytical Skills and Operations Management experience
• Excellent Communication and Customer Service skills
• Proficiency in Administrative Assistance
• Exceptional organizational and time management abilities
• Ability to work effectively in a team-oriented environment
• Relevant experience in operations or a related field is a plus
• Bachelor's degree in Business Administration, Management, or a related field

Company Description

Power SMTP Information Technology is dedicated to delivering measurable value by integrating technology solutions through our people, process, and principles. As a trusted advisor, we combine business and industry knowledge with infrastructure expertise to create IT solutions that deliver real business value. Our unique methodology includes strategy, fast implementation, and knowledge transfer to ensure long-term success. With top-of-the-line customer support, we help clients improve the return on their technology investments and enhance their overall business operations.

Role Description

This is a full-time on-site role for an Operations Officer located in Cairo. The Operations Officer will be responsible for overseeing daily operations, managing financial activities, and ensuring effective communication across departments. They will also be tasked with analyzing operational processes to improve efficiency and implementing solutions to enhance overall performance. The role demands strong organizational skills and a proactive approach to problem-solving.

Qualifications

• Handling orders (equipment / devices / tools).
• Entering orders into the system and following up until delivery.
• Preparing and executing the shipping process.
• Selecting the most suitable shipping method in terms of quality, cost, and speed.
• Coordinating with the concerned team to ensure proper delivery.