929 Senior Field Service Engineer jobs in Egypt

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Field Service Engineer, based in Cairo, Egypt
The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines, each FSE operates in a designated field service territory and represents VMS, this role will be based in the Cairo/Egypt area, with some travel to other distributor-based Areas handled by Varian's Field Service Team in Egypt.

Your tasks and responsibilities:

• Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, and upgrade installations per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
• An overall understanding of customer care and experience management essential

Qualifications &Skills:

• Bachelor's degree in electrical engineering, test equipment used for verification/checkout and calibration of electronic equipment.
• You have a minimum of 1-3 Years of experience in field service, medical field service (preferrable).
• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
• Basic computer usage and debugging skills
• Fundamental knowledge of delivery system networks and networking techniques.
• Basic understanding of imaging systems
• Capable of performing routine maintenance such as follow ups, PMIs and minor STBs
• Basic accelerator theory knowledge.
• Be able to interpret customer concerns and translate to machine issue.
• Required Certifications and Training
• Excellent fluency in English, verbal and written, required, Fluency in other languages would be a plus but not mandatory.
• Software and computer skills are required
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated

Multimodality Field Service Engineer - Delta Area

The Field Service Engineer is responsible for delivering advanced on-site technical support for products, ensuring precise troubleshooting and resolutions while adhering strictly to regulatory standards and safety protocols. The role conducts thorough diagnostics and repairs, aiming for minimal downtime and optimal device performance critical for healthcare providers and patients. The role works under limited supervision with autonomy, and applies extensive knowledge to resolve diverse technical challenges effectively. The role prioritizes customer satisfaction through meticulous pre-visit preparation and handles escalations with professionalism, ensuring timely resolutions.

Your role:

• Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols.
• Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients.
• Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.
• Exercises within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results.
• Executes thorough pre-visit preparation, ensuring that all necessary parts, tools, and diagnostic information are available to achieve resolution in first visit and enhance customer satisfaction.
• Handles customer escalations and complaints by following established processes, ensuring accurate information capture, timely resolution, and maintaining high levels of customer service.
• Takes initiative with medium to high technical complexity support tasks, making informed decisions within defined frameworks to deliver effective solutions and improve device functionality.
• Engages actively in continuous improvement initiatives, sharing complex solutions and technical knowledge to enhance service quality, efficiency, and team performance.
• Provides technical mentorship and guidance to junior technicians, sharing expertise, best practices, and technical procedures to improve overall team capabilities and service outcomes.
• Collaborates with cross-functional teams and the wider organization to identify opportunities for sales or value-added services, supporting business goals and enhancing customer relationships.

As a Field Service engineer you will be supporting multi-modality and work as a team member of Service delivery team and reporting to Services Delivery Manager Egypt - Health Systems

You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.

A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about the benefits in your region.

You're the right fit if:

• University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree, or any other relevant engineering major.
• Minimum1-2 years of experience in Diagnostic Imaging (Field or Hospital-based) service environment or relevant positions
• Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
• Good command of English written and spoken in addition to local language.
• Good command of MS Office programs
• No restriction for travelling.
• Preferred to be based in Mansoura City,

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company's facilities.

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

this role is a field/role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Field Service Principal Engineer VH)

Description

Job Purpose

Manage and resolve network CRs efficiently, ensuring timely responses to customer issues.

Document all troubleshooting steps and resolutions for future reference and continuous improvement.

G-PON Technology and Fiber Optic Infrastructure

Report To Position Name

Network Trouble CRs:

Manage and resolve network CRs efficiently, ensuring timely responses to customer issues.

Document all troubleshooting steps and resolutions for future reference and continuous improvement.

G-PON Technology and Fiber Optic Infrastructure:

Oversee the installation, maintenance, and troubleshooting of G-PON technology and fiber optic networks.

Ensure the integrity and performance of fiber optic infrastructure, addressing any issues promptly to minimize service disruptions

Enterprise Maintenance:

Provide technical support and maintenance for enterprise-level customers, ensuring high availability and reliability of services.

Collaborate with enterprise clients to understand their specific needs and deliver tailored solutions.

ADSL Maintenance and Home Visits:

Perform regular maintenance and troubleshooting of ADSL services to ensure optimal performance.

Conduct home visits to diagnose and resolve customer issues related to ADSL connectivity, ensuring high levels of customer satisfaction

Handle all Network Survey required and follow up with field service engineer.

Follow up on Periodic preventive maintenance plan schedule and achievement.

Check hardware availability with field service engineer, Field service technician/IT and confirm its status.

Attend sessions for any new product attached to MISP network and deliver the knowledge to all team members.

Make field survey to grantee all given tasks done in perfect way.

Qualifications

QUALIFICATIONS_ESSENTIAL

• University Degree in telecommunication engineering.

QUALIFICATIONS_DESIRABLE

Problem Solving:

• Perform the troubleshooting procedures to diagnose the ultimate, proper and prompt way to solve all field service problems with MISP high standards of services.

Planning Ahead:

• Share with field service Sr. Supervisor next day plan/actions.
• Set periodic preventive maintenance plan with field service Sr. Supervisor.

Innovation:

• Get work around or temp solution for any sophisticated case that related to field services.

EXPERIENCE_ESSENTIAL

• 4-6 Years' experience

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

Job: Principal Engineer

Organization: Etisalat Global Services

Executive

Job Posting: 14/Sep/2025, 7:22:33 AM

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

QuidelOrtho is looking for a results-driven Field Service Engineer, with a strong background in installing, maintaining, and troubleshooting complex IVD equipment. Skilled in delivering on-site technical support, conducting preventative maintenance, and ensuring compliance with safety and regulatory standards. Skilled at building strong customer relationships, and collaborating with cross-functional teams to drive service excellence:

• Perform scheduled and unscheduled maintenance, installations, repairs, and modifications of equipment within assigned areas to ensure optimal product performance.
• Ensure all equipment and systems meet designated operational metrics and quality standards.
• Maintain accurate records in compliance with regulatory and company requirements, including adherence to Complaint
• Handling Procedures for proper issue documentation, escalation, and resolution.
• Conduct technical training sessions and product briefings for customers, vendors, and internal staff as required.
• Collaborate with sales teams to support business development objectives and enhance customer satisfaction.
• Analize technical issues and propose solutions aligned with product and customer specifications; coordinate recommended actions with relevant stakeholders.
• Carry out additional duties assigned to support operational needs.

Required Skills:

• BS degree in Biomedical Engineering / Electronic / Mechatronic, Electrical, or related field.
• Minimum 3 years' experience installing, operating, maintaining, repairing, and modifying medical equipment, preferably in Laboratory instruments.
• Fluent both Arabic and English

Preferred Skills:

• Troubleshooting and Diagnostics skills
• Strong communication skills and customer service orientation

At QuidelOrtho, our culture is shaped by four core behaviors that guide how we collaborate, make decisions, and support each other and those we serve. The ideal candidate will exhibit these behaviors, as we believe they're essential to how we thrive as a team and achieve meaningful impact:

• Thrive Together – Collaborate intentionally, grow as a team
• Make It Happen – Focus on priorities, embrace continuous improvement
• Commit to Service – Cultivate a service mindset
• Embrace Inclusion – Be open and authentic, welcome diverse perspectives

LI- IZ1

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field

We're hiring Customer Service Agent

Morning shifts (last shift ends at 7)

Fixed Days off

Social & Medical insurance

Net salary: 14,000

Requirements:

• English level B2 / C1

• Previous experience in customer service

Location: Abbasya