99 Senior Care jobs in Egypt

Company Description

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Role Description

This is a full-time on-site role for an Applicant Care - Customer Service position. The role is located in Qesm El Maadi. The Applicant Care - Customer Service representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include answering phone calls, assisting with inquiries, resolving issues, and maintaining a positive and professional phone etiquette.

Qualifications

• Customer Support and Customer Service skills
• Strong Customer Satisfaction and Customer Experience abilities
• Excellent Phone Etiquette
• Ability to communicate effectively and professionally
• Patience and problem-solving skills
• Ability to work on-site in Qesm El Maadi
• Previous experience in a customer service role is a plus
• High school diploma or equivalent

Hey dear candidates please read all the details carefully

this is a chat account (1st wave ) in application related to food orders and groceries

what we need from you ?

_ to be graduated and have your certificate

_ to be good at English at least b1+

_ if you're a man you need to have your military certificate

_ have experience in customer care or service field ia a plus

what we offer for you ?

_ transportation is provided

_ Rotational shifts

_ opportunities for promotions as it the 1st wave

_ salary 10k ( 8k net _ 2k KPIs )

important note : the hiring date is 10 of October

we're really interested for you to join us

please read all the details

this is a Rotational and overnight vacancy in smart village in 6th of October

transportation provided

salary 10 gross ( 8 basic / 2 KPIs)

we need you to be graduated and have your military certificate and be good at English at least b1

important note : the batch will start immediately

we're hiring immediately for bilingual chat account

location: smart village _ giza

_ transportation provided

_ salary 10 k net

_ Rotational shifts

what we need :

_ to be graduated

_ to have your military certificate

_ to be b1+ in English

Job Description
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

This role requires to provide excellent customer support experience for our end customers with wider Cloud technology experience in customer facing environment. Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.

How You Will Contribute And What You Will Learn

• Kubernetes/OpenShift development/testing/support expertise, (or) CNF Support/Deployment Expertise (or) Openstack Support/Development/testing expertise
• Linux Level-3 Expertise
• Basic Level-2 Networking Expertise.
• Customer Centric approach and Interface to the customers and CTs for Care Cases
• E2E case ownership with regular Governance with CTs
• Collaboration with L3 and Market teams
• Perform initial diagnosis of incidents and find solutions through knowledge reuse
• Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L3
• Care delivery and Performance Management
• Participate in Weekly case review meetings with Market & L3
• 24x7 Critical Incident Support
• Work in EUR Time zone
• E2E ownership for Delivery to Care process

Key Skills And Experience
You have:

• Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree
• Years of Experience: 8 yrs or more (If candidate is from Kubernetes development profile, less than 8 years can be considered)
• Availability of Support: On-Call/EME Support: 24*7

It would be nice if you also had:

• Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents
• Has cross-cultural knowledge and global mindset

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

The ideal candidate for this position will help us identify new investment opportunities and monitor our existing portfolio companies. To assist with these efforts, you will conduct financial analyses, develop financial models, and conduct industry and market research.

Responsibilities

• Research industry and market dynamics
• Conduct modeling and financial analyses
• Participate in writing financial reports
• Monitor and manage the performance of portfolio companies
• Assist in financial planning efforts

Qualifications

• Bachelor's degree or equivalent experience
• 0 - 1 year professional working experience
• Strong communication and interpersonal skills

About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are curious by nature, energized by connecting the dots and uncovering growth opportunities within complex data, and passionate about being a co-pilot to drive business impact through intimate understanding of consumers then this role is just for you

What Will Be Your Main Responsibilities Be

• Support the cluster lead in business partnering with Nutrition and Home care leaders (Directors, Category Managers and Brand Managers) in the region
• Represent the voice of the consumer in all decision making in the business
• Lead category, brand, market reviews to drive short term and long opportunities for the Nutrition & Home care business
• Deliver significant Markets & Portfolio led growth insights on the top innovation projects and key country/category cells in countries.
• Monitor, analyze and course correction of innovation and communication projects
• Ensure that market/consumer knowledge is shared, understood and acted upon within the team
• Manage day-to-day operations for the marketing research work for Nutrition & Home care category in the business units.
• Understand the full range of CMI tools and protocols to drive rigour and capability throughout the category
• Provide a robust performance tracking tool, and analysis for the regional category performance and present findings in key monthly / quarterly forums.
• The candidate is expected to classify and develop research projects based on Unilever guidelines. He / she will create briefs MR agencies/ Center of Excellence who will run the project, he/she will ensure to provide the category expertise and input. Nutrition & Home care CMI is expected to debrief of results to business partners to drive insights into action.

What You Need To Succeed
Experiences & Qualifications

• 7+ years of CMI/market research experience
• Data savvy – leverage and understand multiple sets of data to craft a compelling story
• Experience in continuous research, retail audits and household panel is key
• Communicates powerfully and regularly internally and externally
• Good understanding of trends
• Excellent knowledge of new and agile market research tools
• Interest in human behavior / psychology and neuroscience
• Key stakeholders' management
• Able to lead big projects
• Good analytical skills
• Leadership skills and potential to grow as a leader
• Demonstrable track record of outstanding partnership with business partners and stakeholders, communication, OTIF delivery, strong point of view, identification of growth opportunities

Skills

• Excellent analytical thinking and communication skills, with the ability to simplify complex topics and influence decision making across stakeholders.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Your Role

Ensure implementation and continuous improvement of existing products in terms of cost reduction, quality improvement, sustainability and provide technical support to the factory on short-term product related problems according to group strategies.

A Typical Day

• Implement group strategy and create input for strategic planning on cost & quality and drives the cost out pipeline.
• Plan and implement local DM efficiency and action plans
• Plan and implement local SCR improvement action plans
• Maintain and lead cross-local activities for cost out & quality improvement.
• Support Plants in solving daily manufacturing problems
• Reference person for Plant Manager and MT being the interface of R&D towards factory"
• Support ramp-up of projects
• Responsible for PC process where is applicable, PCR,concession, transferplan(CP3)
• Collaborate and support with key interface Purchasing, Quality, Manufacturing Engineering and Product Line.
• Participate in platform & project teams
• Drive and create lessons learnt cases for knowledge management where is applicable.
• Provide technical support to factory on product related problem.
• Train and maintain IQ & EMS process
• Budget local cost center and employee responsibility for the assigned team, prepare salary review and drive performance talk and talent reviews where is applicable.
• Support IP knowledge creation process with Food Preparation where is applicable.
• Responsible for team members development and talent pipeline.
• Responsible for competences development and resource allocation:
• Quality
• Cost
• Drawing, technical specialist to support SME team where is applicable.

Who You Are

• Product Development & production processes
• Advanced knowledge of cooking processes and consumer insights.
• Product cost accounting & reporting
• Quality tools & reporting
• Engineering change process
• Project Management
• IQ & EMS deep understanding
• Legal/standard requirement for products
• Leadership skills

Core Competencies

• Proactive, driven and creative/innovation-oriented approach
• Structured and consumer-oriented approach
• Has a clear yes we can approach to deliver targets
• Advanced English and communication skills.
• Team Working Capabilities
• Strong self-motivation to learn and improve
• Willing to work in a cooperate approach and matrix organization
• Working in an international environment
• Attitude for continuous improvement
• Willing to Travel if necessary
• Respect of culture diversities

We're Hiring – Customer Care Representative

Location: Adly Chess Academy – Nasr City

Working Hours: 3:00 PM – 11:00 PM

Day Off: Tuesday

About the Academy:

Adly Chess Academy is one of the largest academies in Egypt and the Middle East specializing in teaching and training chess. The academy aims to enhance critical thinking and analytical skills for children and youth through professional training programs led by local and international experts.

Key Responsibilities:

Provide excellent customer service and support.

Handle customer inquiries and resolve issues effectively.

Contribute to enhancing customer experience and satisfaction.

What We Offer:

Professional and supportive work environment.

Opportunities for growth and development.

Performance-based incentives.