87 Senior Advisor jobs in Egypt

**Location**:Egypt, Cairo

**Job category**:Customer Service Representative (CSR)

**Language**:English

**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join us as a Travel Advisor!**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
Administratively process everything agreed with the end users to satisfy the service, by using
Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Effective verbal communication

**What Life at Transcom is like!**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."

**Location**:Egypt, Cairo

**Job category**:Customer Service Representative (CSR)

**Language**:English

**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join us as a Travel Advisor!**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
Administratively process everything agreed with the end users to satisfy the service, by using
Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Effective verbal communication

**What Life at Transcom is like!**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."

**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join us as a Travel Advisor!**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
- Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
- Administratively process everything agreed with the end users to satisfy the service, by using
- Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
- Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Effective verbal communication

**What Life at Transcom is like!**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."

**Location**:Egypt, Cairo

**Job category**:Customer Service Representative (CSR)

**Language**:English

**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join us as a Travel Advisor!**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
Administratively process everything agreed with the end users to satisfy the service, by using
Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Effective verbal communication

**What Life at Transcom is like!**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."

**Location**:Egypt, Cairo

**Job category**:Customer Service Representative (CSR)

**Language**:English

**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join us as a Travel Advisor!**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
Administratively process everything agreed with the end users to satisfy the service, by using
Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Effective verbal communication

**What Life at Transcom is like!**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."

Position: Telecommunication Advisor

Company Overview:

RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalty. Our team of experts is dedicated to delivering exceptional customer service and driving positive results for our clients.

Job Overview:

We are seeking a highly motivated and experienced Telecommunication Advisor to join our team. The successful candidate will be responsible for providing expert advice and support to our clients in the telecommunication industry. This is a full-time position based in 6th of October City, Egypt.

Key Responsibilities:

- Act as a key point of contact for our clients in the telecommunication industry.

- Provide expert advice and support on telecommunication products and services.

- Conduct thorough research and analysis to understand the needs and challenges of our clients.

- Develop and implement strategies to improve customer satisfaction and loyalty.

- Collaborate with cross-functional teams to identify and implement process improvements.

- Keep up-to-date with industry trends and developments to provide valuable insights to our clients.

- Build and maintain strong relationships with clients to ensure their needs are met.

- Monitor and report on key performance indicators to track progress and identify areas for improvement.

Requirements:

- Bachelor's degree in Telecommunication, Business Administration, or a related field.

- Minimum of 3 years of experience in the telecommunication industry, preferably in a customer-facing role.

- Strong knowledge of telecommunication products and services.

- Excellent communication and interpersonal skills.

- Proven track record of delivering exceptional customer service.

- Ability to work independently and in a team environment.

- Strong analytical and problem-solving skills.

- Proficient in Microsoft Office and CRM software.

- Fluent in English and Arabic.

We Offer:

- Competitive salary and benefits package.

- Professional development opportunities.

- A dynamic and collaborative work environment.

- Opportunity to work with top clients in the telecommunication industry.

- Growth and advancement opportunities within the company.

If you are passionate about the telecommunication industry and have a strong desire to provide exceptional customer service, we would love to hear from you. Apply now to join our team at RayaCX as a Telecommunication Advisor.

**Job Description**
**EXPERIENCE:** The ideal candidate should possess a minimum of 2-3 years of experience in sales/telesales and/or customer services. It is advantageous to have a solid understanding of the region and customer behavior, along with a strong desire to further develop this knowledge. The role will involve collaborating effectively and openly with diverse team members.
**QUALIFICATIONS:**
+ Proficient English, and French or German skills.
+ Very good communication skills, both written and verbal
+ Proven experience in sales and/or support services, preferably in IT&C
+ Proven influencing and negotiation skills
+ Works independently and is self-motivated, focused, and driven to achieve goals
+ Projects a positive, and professional image
+ Strong problem solving and objection handling abilities
+ Ability to deliver timely and accurate results, attention to detail
+ Ability to effectively manage multiple tasks and priorities
+ Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
+ Strong team player
+ Advanced computer skills (MS Office, etc.)
+ Bachelor's degree
**WHY WORK @ ORACLE DRC?**
At DRC, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Career Level - IC2
**Responsibilities**
**RESPONSIBILITIES:**
The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.
+ Sell Support Service Contract Renewals for existing Oracle customers and partners
+ Identify and close potential upselling opportunities
+ Correctly identify customer requirements and needs
+ Advise about support service offerings and their benefits
+ Educate customers on e-business practices and contractual terms & conditions
+ Respond to customer requests, queries, and complaints
+ Ensure contracts are correct and related offers sent in a timely manner
+ Drives automation through the Oracle store and support renewal portal
+ Interact with multiple departments in Oracle as required
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join us as a Travel Advisor!**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
- Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
- Administratively process everything agreed with the end users to satisfy the service, by using
- Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
- Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Effective written and verbal communication

Flexibility with rotational shifts (night&overnight)

**What Life at Transcom is like!**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."

**Job Profile Summary**
- We recognise that there is a need for organisations like ours to think about sustainability holistically, encompassing climate and environmental concerns as well as a broader set of issues that impact society. There is also the need to follow through on our commitments and aims with timely efforts and transparency on progress. In 2020 we launched a new sustainability frame that helps us to do that.
- The frame includes our net zero ambition and aims and our wider approach to environmental and social issues. It also helps to concentrate our efforts and resources where we believe we can make the most difference. It has three focus areas: get to net zero, improve people’s lives, care for our planet. These include prioritised themes linked to the UN Sustainable Development Goals.
- This position will play a key role in operationalising this sustainability frame in bp Egypt-
**Job Advert**

**Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?**

Join our team and advance your career as an**Environmental & Social Advisor**
Egyptian nationalities only!**In this role you will**:

- Participate in development of ESIAs according to Egyptian regulations and best practices.
- Assist the region progress the Sustainability and Carbon agenda.
- Manage social accountabilities and associated programs and risk/impact reduction measures and coordination of all related activities in various bp sites.
- Contribute to the activities necessary to Manage Environmental and Social Performance
- Manage regulatory inspections and relationships with key external stakeholders.
- Proactively promote environmental best practice to site through operational guidance
- Lead site and system self-verification activities and environmental risk assessments as required.
- Support ongoing environmental monitoring and reporting requirements.
- Manage regulatory, environmental, and social requirements.
- Identify and manage the risks arising from a regulatory, environmental and social perspective.
- Support engineering with the identification and evaluation of low carbon options
- Provide environmental and social support as required in bp’s group defined practices, group guides, HSE&C guidelines and local regulations.
- Utilize bp’s tools such as screening, ENVID, AIRO to identify and manage Environmental and social risks in the region.
- Maintain a compliance management system in the region
- Identify regulatory applicability to the various bp activities in the region.
- Work with regulators and concerned stakeholders to support bp’s activities in the region

**What you will need to be successful?**
- 10+ years of environmental and social management experience.
- Bachelor of Science or equivalent in engineering, geosciences, environmental or related degree.
- Broad understanding and experience of Egypt’s regulatory system and detailed knowledge of regulatory systems and reporting requirements.
- Hands-on experience in ESIA development for different ESIA types.
- Track record of influencing teams and building and maintaining productive internal and external relationships with key stakeholders
- Proven experience in implementing environmental performance improvement; willingness to challenge status quo where appropriate to make change happen.
- Ability to effectively prioritize work on a continual basis.
- Excellent communication, negotiation and influencing skills across all levels of the organisation
- Relevant experience in operations or projects HSE roles.
- Technical knowledge and experience in environmental and social risks identification and management.

**Desirable Criteria**
- Knowledge of subsea, drilling and/or exploration operations.
- IEMA or equivalent chartership

**Entity**
- Production & Operations

**Job Family Group**
- HSSE Group

**Relocation available**
- No

**Travel required**
- Yes - up to 25%

**Time Type**
- Full time

**Country**
- Egypt

**About BP**

**PRODUCTION & OPERATIONS**

This is the place to truly drive change. Our people develop hydrocarbon resources, deliver projects, operate refineries as well as oil and gas production assets.
- Join us and make a difference by:
- making our production and operations safer and more standardised
- driving quicker reduction of our carbon emissions
- growing cash returns and delivering improved reliability and optimisation
- maximising efficiency through sharing resources
- accelerating the digital transformation of our operating assets
- developing our people faster, leveraging the scale of P&O
- building greater integration and collaboration in service of our purpose

**Experience Level**
- Intermediate

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