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Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objectiv

eThe Technical Consulting Professional at Alnafitha IT is responsible for providing guidance and solutions across diverse technology domains. This role involves assessing client needs, delivering tailored technology solutions, and ensuring successful project execution to enhance client operations and drive business value

**.

Key Responsibilitie**

s:Client Needs Assessme

nt
• Lead engagements to understand complex client IT requirements by conducting in depth discussions and strategic assessments with clients to ensure comprehensive understanding and alignment of business goa

ls
• Oversee evaluations of existing systems by directing teams in analyzing system performance and identify critical gaps to drive strategic improvements that enhance client operatio

nsSolution Design and Implementati

on
• Design and approve implementation of plans by collaboration with senior leadership to define project scope and objectives to ensure solutions align with broader business strategies and clients' nee

ds
• Manage the technical implementation process by coordinating resources and schedules to ensure timely deployment and guarantee successful execution while minimizing client disrupti

onSupport and Troubleshooti

ng
• Offer direct support for teams in resolving complex client issues by establishing frameworks for support and escalation processes to ensure high levels of client satisfaction through effective issue manageme

ntProactive Servic

es
• Oversee health checks and risk management strategies by analyzing data and providing actionable insights to clients to proactively mitigate risks and enhance system reliabili

tyTraining and Worksho

ps
• Lead training Initiatives for clients and Internal teams by developing and conducting comprehensive training programs to enhance knowledge transfer and promote effective product usa

geStakeholder Manageme

nt
• Establish strong relationship with key stakeholders through regular engagement with clients and internal teams to gather insights to faster collaboration and engagement with clients' objectiv

esDocumentation and Representati

on
• Develop and ensure adherence to documentation standards by creating comprehensive documentation for all technical processes to provide clarity and reference for ongoing operations and traini

ngMentorship and Leadersh

ip
• Mentor team members and lead by example to provide guidance on best practices and project management to cultivate a high performing team and drive successful Initiativ

es

Requirem

entsQualificat

ions- Education: Bachelor's degree in computer science or a related field; master's degree in relevant f

ield- Experience: 6-8 years of experience in business applications technical consultant or related posi

tion- Relevant certifications (e.g., ITIL Expert, Microsoft Certified System Engineer, CCNA) are prefer

red.- Intermediate knowledge of specific technologies relevant to the role, including familiarity with IT systems and proces

ses.- Ability to troubleshoot and resolve client issues effectiv

ely.- Strong verbal and written communication skills to engage with clients and team memb

ers.- Ability to understand client needs and provide tailored soluti

ons.- Proficiency in creating clear and concise technical documentat

ion.- Ability to work collaboratively within a team environm

ent.- Openness to continuous learning and professional development in technology and consulting practi

ces.EQUAL EMPLOYMENT OPPORTUNITY COMMISS

ION:Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment

laws