5 Seasonal Delivery jobs in Egypt

We are looking for Service Delivery Assistant Manager to oversee the delivery of services within a managed service / IT outsourcing projects and to ensure that services are delivered effectively, efficiently. The Service Delivery Assistant Manager will act as a bridge between the company and our clients, managing the projects' service delivery processes and resolving any issues that may arise.

Roles and Responsibilities:

Service Delivery Activities

• Lead and manage a team of service delivery professionals, provide guidance, support, and performance management.
• Identify, troubleshoot, and resolve service delivery issues and escalations, working with internal teams and vendors as needed.
• Track key performance indicators (KPIs) and metrics to monitor service performance, identify areas for improvement, and ensure service quality.
• Implement initiatives to enhance service delivery, optimize processes, and improve client satisfaction.

Presales Activities

• Work closely with sales teams to identify and understand the specific IT operations challenges, SLA and KPIs requirements of potential clients.
• Desigen tailored managed services solutions that address the client's needs, often involving the development of technical proposals and presentations.
• Support sales efforts by providing technical expertise, developing compelling presentations, and leading demonstrations.
• Manage the RFP/RFQ/RFI response process, working with bid management teams to create comprehensive and competitive proposals.

Talen Acquisition

• Source candidates through LinkedIn and similar platforms.
• Screen resumes, conduct interviews and select best fit candidates.
• Build and maintain talent pool for future openings.

Skills and Qualifications:

• Bachelor's degree in engineering or computer science.
• 5 years' relevant experience in IT managed services and service delivery fields.
• Project Management Skills: Experience in planning, organizing, and managing projects, including resource allocation, scheduling, and risk management
• Strong Communication and Interpersonal Skills: Ability to communicate effectively with clients, team members, and other stakeholders.
• Client Relationship Management Skills: Ability to build and maintain strong client relationships, understand client needs, and manage client expectations.

Certifications
:

• ITILv3/v4, Project Management, ISO20001, 6 Sigma, Quality Management or others related certificates are advantage.

*RSA - Director of Professional Services Delivery *
RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team For more information, go to

Responsible for leading the strategy, execution, and delivery of professional services to ensure client success, project excellence, and business growth.

Principal Responsibilities

• Oversee end-to-end delivery of professional services engagements with a focus on quality and customer value.
• Conduct project assessments to ensure alignment with scope, timelines, and strategic objectives.
• Implement and enforce delivery standards, methodologies, and quality assurance practices across projects.
• Lead, mentor, and develop a high-performing services delivery team.
• Partner with Sales, Product, and Customer Success to align services with business objectives and customer needs.
• Manage resource planning, budgets, and profitability of the professional services organization.
• Act as an executive sponsor for key clients, ensuring long-term relationships and sustainable outcomes.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
* *
. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

This role reports to the OFS People Operations Regional Lead.

In this role, you will manage Tier 2 escalations, oversee vendor, benefits, and compensation administration, and ensure compliance with country or region-specific HR regulations. You will support the HR Operations team across service categories, including reporting and metrics, and coordinate ad-hoc processes within HR Ops tiers. The position requires strong leadership, proactivity, and a focus on data integrity and analysis to support HR decision-making and business needs. You will resolve operational issues, drive continuous improvement through lean administration, lead process improvement projects, and promote best-in-class service delivery. Success depends on building effective cross-functional relationships with internal and external teams and proactively enhancing HR operations.

Roles and Responsibilities

• Oversee HR service delivery and manage regional ticket requests, including direct management of complex services and transaction processing as needed. Handle escalations within HR Operations tiers and partner with the regional lead to drive continuous improvement across HR Ops metrics, services, and systems.
• Apply and expand knowledge of HR theories, practices, and procedures to implement functional policies and strategies while developing professional expertise.
• Demonstrate a strong understanding of key business drivers and how team activities integrate with other functions to support overall business objectives.
• Make decisions autonomously within established frameworks, resolving complex issues using sound judgment, and collaborate with the regional lead on matters beyond defined policies.
• Build effective relationships with customers and internal stakeholders, serving as the primary interface and clearly communicating technical and complex information.

Required Qualifications

• This role requires strong demonstrated expertise in HR Operations Service Delivery, including managing escalations, process improvement, vendor relationships and problem solving in a complex environment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Proficiency in the Arabic language is required.

Desired Characteristics

• Strong leadership and proactivity
  
  Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Strong experience with HRIS and ticket management systems (ServiceNow/SuccessFactors knowledge is a plus)

Relocation Assistance Provided: No