306 Sap Support jobs in Egypt

We're Hiring | SAP CML Support – Riyadh, KSA

Work Mode: Onsite

Location: Riyadh, Saudi Arabia

Employment Type: Contract

Role Overview

We are looking for an experienced SAP CML (Consumer & Mortgage Loans) Support professional to join our AMS – Core team. The role involves providing both technical and functional support to ensure accurate loan-related financial processes, seamless system operations, and smooth integration with other SAP modules.

Key Responsibilities

• Support daily SAP CML operations, including loan creation, modification, and tracking.

• Troubleshoot technical incidents, perform RCA, and resolve issues related to loan components.

• Develop and enhance procedures in coordination with business teams.

• Ensure compliance with financial policies and internal controls.

• Support integration between CML and other SAP modules (FI, TRM, CRM).

• Prepare technical documentation, reports, and knowledge base/runbooks.

• Provide L2/L3 support within SLAs/OLAs and manage tickets via ITSM tools (ServiceNow, Jira).

• Perform customizing in CML (products, conditions, events, postings, repayment plans).

• Manage transports and releases across DEV/UAT/PROD using Solution Manager/ChaRM.

• Coordinate SAP Notes, patches, upgrades, and planned maintenance.

• Collaborate with FI-CA and FI/GL teams for postings, reconciliations, and account determination.

• Support data migration and period-end closing activities.

• Utilize ABAP/SQL logs (SLG1, ST22, SM37, ST05, SU53) to identify issues.

• Participate in go-live, on-call, and after-hours support when required.

Qualifications & Experience

• 5+ years of experience in SAP IS-Banking with a strong focus on CML (Loans Management).

• Hands-on customizing in SAP CML (products, condition types/groups, events, postings, repayment plans).

• Strong understanding of FI-CA and FI/GL integration points.

• Working knowledge of Business Partner (BP) and Collateral Management.

• Experience with ITSM tools and ITIL processes.

• Strong communication and stakeholder management skills.

Education & Certifications

• Bachelor's degree in Information Systems, Computer Science, or related field.

• Preferred: SAP Certified Application Associate – Banking / Loans Management (CML).

• ITIL Foundation certification – an advantage.

Benefits

Competitive salary & benefits package

Relocation assistance & work visa sponsorship

Opportunity to work in a dynamic & innovative environment

Career growth & professional development

How to Apply

Send your CV to -

Please use the subject line: SAP CML Support

An SAP Cloud ERP Presales Architect is a technology and business consultant who guides clients through the pre-sales cycle, leveraging deep expertise in SAP's cloud offerings (like S/4HANA) to design customized solutions, present their business value, and develop compelling proposals for cloud ERP implementations. Key responsibilities include collaborating with sales teams, conducting discovery sessions, creating solution designs, managing technical handoffs to delivery, and educating customers on the benefits of cloud transformation and specific SAP solutions.

Key Responsibilities:

• Consultative Leadership:

Provide technical and business consultation to customers and sales teams during the pre-sales and post-sales phases of large-scale SAP projects.

• Solution Design:

Develop tailored, high-level solution designs, business requirement documents, and process maps for SAP cloud ERP implementations.

• Technical Expertise:

Act as a subject matter expert on SAP S/4HANA Cloud, SAP BTP, and other relevant SAP cloud products and platforms.

• Sales Enablement:

Collaborate with sales teams to develop strategies, create compelling content, and deliver presentations and customized demos to showcase the value of SAP cloud solutions.

• Client Engagement:

Lead executive meetings, solution workshops, and design sessions to articulate the business value of SAP solutions to clients.

• Business Case Development:

Build strong business cases for cloud migrations and transformations, including the calculation of Total Cost of Ownership (TCO) and Return on Investment (ROI) for clients.

• RFI/RFP Response:

Assist in developing and contributing technical and solution expertise to RFI/RFP responses.

• Project Handoff:

Ensure a seamless transition from the presales to the delivery phase by formally handing over solution designs and technical details to the implementation team.

• Market & Product Knowledge:

Stay updated on SAP product roadmaps, industry trends, and competitive messaging to influence presales strategies.

• Team Development:

Train and mentor other members of the presales team on technical aspects of SAP service offerings and products.

Required Skills & Qualifications

• Extensive experience (often 15+ years) in SAP presales, solution architecture, and consulting, with a focus on cloud products.
• Deep knowledge of SAP ERP, SAP S/4HANA, SAP BTP, and SAP's cloud product suite.
• Experience in specific industries such as manufacturing or Life Sciences.
• Strong understanding of cloud computing concepts, including IaaS and PaaS, and cloud infrastructure components.
• Ability to build strong relationships with clients and work collaboratively with internal teams.
• Excellent communication, presentation, and business acumen skills.

SAP Cloud ERP Finance Architect designs, develops, and implements integrated financial solutions using SAP Cloud ERP technologies, ensuring alignment with business needs. Key responsibilities include analyzing financial requirements, creating architecture designs and documentation, overseeing system integrations, ensuring performance and stability, providing technical guidance, and collaborating with business and IT teams on strategy and roadmaps. This role requires expertise in SAP S/4HANA, cloud platforms, financial modules (like FICO), data analytics, and integration with other systems.

Key Responsibilities:

• Solution Design:

Develop and document comprehensive architecture diagrams, technical designs, and solution strategies for SAP Cloud ERP finance systems.

• Requirement Analysis:

Gather and analyze business and technical requirements to design solutions that meet specific financial and operational needs.

• System Integration:

Design and ensure the seamless integration of SAP financial solutions with other enterprise systems and non-SAP technologies in a multi-cloud environment.

• Technical Guidance:

Provide expert guidance on best practices, configuration options, and new technologies to optimize the functionality of finance solutions.

• Performance Optimization:

Monitor and optimize the performance and stability of the SAP system to ensure reliable and efficient operations.

• Collaboration:

Work closely with business leaders, IT teams, and third-party vendors to integrate financial roadmaps into the overall enterprise architecture.

• Troubleshooting:

Lead the resolution of complex production issues related to data integrity and system performance.

Required Skills & Experience

• SAP Expertise:

Deep knowledge of SAP S/4HANA (including Treasury and FICO modules) and cloud-based SAP solutions.

• Architecture & Design:

Experience in TOGAF architecture and designing complex, integrated solutions.

• Cloud & Technical Skills:

Proficiency in multi-cloud environments and integrating various technologies, including data analytics, security, and infrastructure.

• Financial Acumen:

Strong understanding of financial processes and how SAP solutions can drive efficiency and transformation in finance and accounting.

• Communication:

Ability to clearly communicate technical direction and solutions to both technical and business stakeholders.

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

Send your CV via WhatsApp:

Or vis email ( )

Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only

About dawatech:

Dawatech is a premier provider of ERP solutions tailored for various industries, including the healthcare and pharmaceutical sectors. Our pharmacy ERP solutions are designed to help pharmacies manage inventory, streamline operations, and enhance customer service through efficient and secure software systems.

Job Type:
Full-time, Onsite

Location:
Cairo, Maadi

Position Overview:

We are seeking a dedicated and knowledgeable
Technical Support
to join our team, focusing on providing technical support for our
ERP system
. In this role, you will troubleshoot system issues, assist clients with system configuration, and ensure smooth operations. The ideal candidate will have a background in computer science and strong problem-solving skills.

Responsibilities:

• Provide specialized technical support for the ERP system, addressing client inquiries and troubleshooting issues.
• Collaborate with clients to optimize the use of the ERP to meet their business needs.
• Develop and maintain technical documentation, including system manuals and troubleshooting guides.
• Coordinate with internal teams to escalate and resolve technical issues efficiently.

Requirements:

• Fluent English:
  Excellent verbal and written communication skills in English.
• Degree in Computer Science, Accounting Or Related Field:
  A Bachelor's degree in computer science, IT, or a related field.
• Problem-Solving Skills:
  Ability to diagnose complex technical issues and develop effective solutions.
• Customer Service Orientation:
  A strong commitment to helping clients use ERP systems effectively, ensuring their satisfaction.
• Experience with Odoo ERP is a big advantage.

Qualifications:

• Proven experience in technical support or ERP system management.
• Strong understanding of inventory management, sales, and operational workflows.
• Ability to work independently and in a team environment, balancing multiple tasks efficiently.

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. We specialize in providing high-value, innovative BPO services tailored to meet the unique needs of our clients' businesses. We strive to help clients focus on their core activities while we handle their outsourcing needs with the best practices and state-of-the-art technologies. With a strong commitment to quality, our team works diligently to exceed client expectations by integrating transparency, flexibility, integrity, and passion in all our operations.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support Agent. The role involves providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction, and addressing any issues they may encounter. The Technical Support Agent will handle customer inquiries, resolve technical problems, and maintain a high level of customer service. Regular reporting and escalating complex issues to higher-level support may also be required.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• English level B2-C1
• Technical Background