48 Sales Advisor jobs in Egypt

Job Title:
Customer Service - Sales Advisor Vacancies
Job Description
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!
**The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.**
In this role, you will:
+ Become the voice and face of Concentrix's clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.
+ Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.
+ Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.
+ Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.
+ Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.
**Essential Functions/Core Responsibilities**
+ Achieve specific sales targets and maximize sale opportunities.
+ Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
+ Maintain broad knowledge of products, pricing, promotions, and procedures
+ Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
+ Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and sales performance
+ Answer billing questions by talking through components of customer accounts
**Candidate Profile**
+ Minimum of high school diploma with 3 to 6 months of sales experience is preferred
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge
+ Ability to work as a team member, as well as independently
+ Dependable with proficient attention to detail
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
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**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Come and work with us.**

Are you **English** native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in **Egypt**?

**So we have the perfect opportunity for you!**

Join our **English Sales Support **team of a hospitality client.

As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

**Your daily responsibilities will include**:

- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process.
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility. Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

**To succeed in the role, you will need to have**:

- Advanced level of **English (C1)**:

- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers

**Experience/Education**:

- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Come and work with us.**

Are you **Russian** native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in **Egypt**?

**So we have the perfect opportunity for you!**

Join our **Russian Sales Support** team of a hospitality client.

As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

**Your daily responsibilities will include**:

- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process.
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility. Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

**To succeed in the role, you will need to have**:

- Advanced level of **Russian (C1)**:

- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers

**Experience/Education**:

- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

**Responsibilities**
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Stay up-to-date with new products/services

**Requirements**:

- Proven work experience Representative, Sales Associateis a must
- Cairo or Giza resident only
- Maximum age : 35 years old
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Excellent communication skills, capable of building trusting relationships
- Flexibility to work various shifts

Advantages:
- Salary : competitive salary + rewarding commission
- Location: Cairo
- Working Hours: 8 hours
- Social insurance+ contract from starting day

Medical

Pay: E£3,500.00 - E£4,500.00 per month

Ability to commute/relocate:

- 6th of October City: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

SoftTrend is urgently looking for Sales Associates to work in the Telemarketing department, Egypt, UAE and KSA accounts.

Responsibilities include but not limited to:
Outbound Calls.
Product/Service Knowledge.
Lead Qualification.
Customer Relationship Management.
Record Keeping
Feedback and follow-Up:
Adherence to Scripts and Guidelines

Qualifications:
Graduates and undergraduates (4th year university)
Package up to 10,000 LE.
Location in Maadi

**Salary**: E£5,000.00 - E£10,000.00 per month

**Language**:

- English (required)

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Come and work with us.**

Are you **German** native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in **Egypt**?

**So we have the perfect opportunity for you!**

Join our **German Sales Support** team of a hospitality client.

As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

**Your daily responsibilities will include**:

- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

**To succeed in the role, you will need to have**:

- Advanced level of **German (C1)**:

- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers

**Experience/Education**:

- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Come and work with us.**

Are you **German** native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in **Egypt**?

**So we have the perfect opportunity for you!**

Join our **German Sales Support** team of a hospitality client.

As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

**Your daily responsibilities will include**:

- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

**To succeed in the role, you will need to have**:

- Advanced level of **German (C1)**:

- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers

**Experience/Education**:

- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

**Responsibilities**- Prepare all foundational analysis that enables accurate volume plans and come up with AOP / SBP Volumes that is aligned with fact book trends, historical sales trends and marketing innovations calendar.- Plan and manage S&D / D&A budgets and ensure Cost to serve is in line with company objective and align with FP&A teams on budget projections in every planning period (Strategic Business Plan/Annual Operating Plan/IN YEAR FORECASTS)- Manage annual distributor plans including trucks and Distribution Centers expansion, volume and revenue planning with Regional Sales Managers and budget planning for distributor S&D and D&A- Responsible for achieving company sales forecast accuracy and Demand compliance at distributor DCs to ensure right product mix at distributors that supports achieving in market sales targets.- Manage distributor order to cash cycle line with annual /Monthly and weekly forecast.- Develop and implement annual distributor scorecard aimed to keep all stakeholders visible on distributor activities and ensure distributor KPI's are met.- Support Sales director in developing AOP / SBP Plan in terms of key projects and trade spend programs.- Develops routing plans and ensure execution to deliver required asset productivity on company / distributor level including improving truck utilization and cost controls.- In alignment with control, give guidance to distributors on their market credit activities and develop periodical check on credit implementation to sales reps and customers to ensure PCE credit to distributors is utilized as per PCE guidelines to drive sales out from distributors.- Develop distributor reporting dash board to ensure timely sales and financial KPI's tracking.- In alignment with HR, annually review distributor pay schemes and align internal and external stakeholders on changes required to frontline salaries and incentivesschemes to support distributor to deliver on targets.- Manage price list to distributors and ensure taxation is taken into consideration on all financial changes on price lists.- Manage total cost to serve budget on monthly and annual basis that includes monthly settlements to distributors on claims, commission, stales and tax reconciliation- Manage monthly distributor commission /returns/stales and ensure timely execution of all distributors due payments.
- Assist in the coaching, mentoring and implementation of the Health & Safety programs in the field.

**Qualifications**- 3-4 years of sales or sales related experience in FMCG, different markets is a plus- Basic Financial background is a must- Strong experience in execution & operating with business strategies.- Ability to work cross function/ Build strong positive relationship with peers, Direct reports, and distributors’ management team.- Results Driven (results based on specific efficiency and productivity KPIs within predefined time frames)- Planning & Organizing (Multiple priority management)- Analytical thinking Skills (Trend, data, events analysis to draw sound conclusions)- Leading and Motivating Others (Creating enthusiasm, inspire positive attitude, desire to succeed).- Developing and Supporting the team (Actively improves others’ skills, cooperate effectively, diplomatic conflict handler).- Integrity (Mutual trust, consistent with company ethics and values).

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About The Role**:
As a Retail Sales Development Sr. Executive, you will be responsible for driving business growth by managing and developing retail sales channels, in addition to supporting the business development team of our organization as presales in the retail sector. You will work closely with retail partners to increase sales volume, improve customer experience, and develop new strategies to maximize revenue.

**Key Duties & Responsibilities**:

- Executing retail sales strategies to achieve sales targets and KPIs.
- Crafting tailored proposals and documentation, integrating growth hacking principles to increase effectiveness and win rates.
- Identifying new retail partners to expand the company's reach and increase market penetration.
- Building strong relationships with existing retail partners and providing ongoing support.
- Monitoring and analyzing sales data to identify trends, sales opportunities, and areas for improvement.
- Collaborating with internal teams to ensure successful execution of sales strategies and initiatives.
- Conducting market research and competitor analysis to stay informed about industry trends and developments.
- Preparing regular sales reports, forecasts, and presentations for management.
- Keeping up-to-date with product knowledge and industry trends to provide accurate information and recommendations to retail partners and customers.

**Requirements**:
**Required Skills & Abilities**:

- Proven experience in retail sales, presales, business development, or related roles.
- Strong negotiation, communication, and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Self-motivated with a proactive and results-oriented approach.
- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite.

**Education & Experience**:

- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 2 years of experience in retail sales or business development.
- Experience in the loyalty program or retail industry is a plus.

**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.