10 Sales Account Management jobs in Egypt

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
- World Kinect Energy Services is growing!_
- Do you have what it takes to help our customers manage their energy risks? Do you want to contribute to a more sustainable future? Do you have sales talent and business skills to build and manage customer relationships?_
- We are now searching for a Team Lead Key Account Manager position in Denmark._

RESPONSIBILITIES:
The role of Team Leader, Key Account Manager includes but is not limited to the following tasks and responsibilities:

- Reporting to Commercial Director for Northern Europe
- As Team Leader, you will take responsibility for the day to day management of all Key Account Managers based in Denmark, including work load management, resource planning and client allocation
- Be key in driving the sales activity of the team together with representing the customer when it comes to product development
- In addition, managing your own customer accounts, both assigned and acquired, and develop these accounts commercially
- Delivering the Key results and Objectives set for the team and yourself
- Ensuring the team take responsibility of assigned accounts by building and maintaining strong relationships with all clients through regular dialogue and review meetings
- Manage the retention and renewal of all service contracts for the accounts you manage directly and oversee those within your team
- Help build new and diversified revenue streams through sales opportunities, both cross-selling other Kinect Energy services to existing customers and brining in new customers
- Maintain an oversight of service delivery teams to ensure service levels meet contractual obligations and address service delivery issues in conjunction with the operational teams where appropriate
- Periodic status updates with clients reviewing the local and global market, the status of their supplier contracts and horizon and the development and value of the portfolio
- Continuous pro-active contact with customers on issues relating to the customer's energy business
- Administration of contract documents and maintaining records, systems and CRM with relevant customer information
- Ensure full compliance with Internal and external reporting requirements
- Office administration

PERSON SPECIFICATION (BACKGROUND AND SKILLS):
The profile needed for the position:
- Preferably a graduate with a minimum of 5 years relevant commercial experience- Self-confident, independent way of working and having the ability to handle high workloads- Experience of sales or customer facing roles is essential- Experience of team leader role and leader capability is preferable- Demonstrable experience in energy markets- Willingness to travel- Great interpersonal skills with ability to deal with all levels of the business hierarchy- Ability to be a team player- Hard worker who can have fun- Experienced ICT user, most notably Excel

LI-AG1

Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes.

**Responsibilities**:
The Account Executive will be responsible for the following:
**Customer Engagement**
- Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive and business and technical decision makers at high levels of the customer's organization to establish alignment and secure buy-in and execution. Connects the customer to Microsoft executives. Leverages strong customer engagement strategies to build long-term relationships with customers and drive budget allocation decisions. Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President).
- Proactively develops a comprehensive understanding of customer's business needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer highly-customizable digitalization solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model.
- Leads digital transformation for assigned accounts to drive business outcomes and create business value for customers. Disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale.

**Account Management**
- Develops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Leads multiple, diverse and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth. Ensures sales consumption and adoption goals on target. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
- Thinks strategically about account planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans and involves senior leadership team.
- Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.
- Expands network of key internal (e.g., Microsoft Consulting Services (MCSs)) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners.

**Sales Excellence**
-

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Obour**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering.
- Minimum 1 year experience.

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Mehwar El Moushir**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering or 4-year college degree.
- Minimum 2 years’ experience.

This role is responsible for driving market share growth for Beckman Coulter Diagnostics products in Egypt's public sector. The focus is on promoting tailored solutions to potential customers, coordinating closely with channel partners, and ensuring a superior customer experience that strengthens Beckman Coulter's brand image. The role reports directly to the Area Sales Manager.
Geography: EgyptProduct Line: Diagnostics - including Total Laboratory Automation (TLA), Chemistry, Immunoassay, Hematology, Microbiology, Blood Bank, and Urinalysis solutions.
Key Responsibilities
Customer Retention and Growth
+ Achieve financial objectives in Egypt's public sector.
+ Build strong, trust-based relationships with decision-makers and key opinion leaders.
+ Position Beckman Coulter's diagnostics as the preferred solution in the market.
+ Collaborate with internal teams and channel partners to deliver customized value.
+ Drive customer loyalty and secure competitive wins.
Tender and Key Account Management
+ Serve as the primary contact for end-users within assigned accounts.
+ Develop and execute comprehensive key account plans in collaboration with Sales Managers.
+ Ensure compliance, integrity, and adherence to ethical business practices.
+ Coordinate with internal teams to manage RFQs, quotations, and product availability.
+ Leverage Salesforce.com (SFDC) to track opportunities, manage pipelines, and maintain a healthy funnel.
Market Trends and Insights
+ Monitor customer developments, market trends, and competitive activities.
+ Provide actionable insights to shape commercial strategies and identify new opportunities.
Job Requirements
+ 3-5 years of sales experience in Diagnostics/Laboratory solutions (mandatory).
+ B.Sc. in Life Sciences, Biotechnology, or Business.
+ Fluency in English and Arabic.
+ Strong sales cycle knowledge and solid business acumen.
+ Established relationships with key stakeholders in the Egyptian healthcare market.
Behavioral Competencies
+ Collaborative team player with proven ability to influence across functions.
+ Market-focused with strong customer relationship and negotiation skills.
+ Resilient, adaptable, and results-oriented.
Alignment with Beckman Coulter's Brand
This role directly reflects Beckman Coulter's purpose of advancing diagnostics and improving healthcare outcomes. By building trusted partnerships, ensuring ethical practices, and delivering innovative, high-quality solutions, the Public Sector Sales Specialist reinforces Beckman Coulter's leadership in Egypt's diagnostics market and contributes to the broader mission of Danaher.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

**ABOUT US**

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges

WHERE YOU FIT IN | We aim to build an inspiring organisation with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connectionsnow imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!

The purpose of our **Key Account Manager **is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
- Development and implement a customer-centric business development strategy
- Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
- Lead the service team in delivering excellence in customer-centric service
- Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
- Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer-related queries
- Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realisation
- Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
- Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
- Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
- Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company’s products and services

**ABOUT YOU**:
Other qualifications include:

- Degree in Marketing Management and Digital Communication
- Proven track record as Key Account Manager (ideally within a VAS/Digital content company and/or Telco)
- Excellent knowledge of the Digital space within the Telecom Operator landscape
- Strong communication skills with a client-centric approach to solution-selling
- Ability to influence and persuasively articulate a value proposition
- A proven track record of structuring and managing complex negotiations to successful closure and execution
- Strong analytical skills and previous experience with revenue forecasting
- Fluent in English and Arabic
- Ability to travel regionally and internationally

**ABOUT US**

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges

WHERE YOU FIT IN | We aim to build an inspiring organisation with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connectionsnow imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!

The purpose of our **Key Account Manager **is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
- Development and implement a customer-centric business development strategy
- Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
- Lead the service team in delivering excellence in customer-centric service
- Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
- Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer-related queries
- Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realisation
- Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
- Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
- Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
- Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company’s products and services

**ABOUT YOU**:
Other qualifications include:

- Degree in Marketing Management and Digital Communication
- Proven track record as Key Account Manager (ideally within a VAS/Digital content company and/or Telco)
- Excellent knowledge of the Digital space within the Telecom Operator landscape
- Strong communication skills with a client-centric approach to solution-selling
- Ability to influence and persuasively articulate a value proposition
- A proven track record of structuring and managing complex negotiations to successful closure and execution
- Strong analytical skills and previous experience with revenue forecasting
- Fluent in English and Arabic
- Ability to travel regionally and internationally

Requisition ID: 28388- Job Location(s): Graasten, DK Copenhagen, DK Edinburgh, GB Hamburg, DE Madrid, ES Marseille, FR Offenbach Am Main, DE Tampere, FI Vaasa, FIDanfoss Drives is looking for a **Global Key Account Manager - End User **who can create a pull-through demand at selected End Users via all sales channels for our products and technology. It motivates you to represent Danfoss Drives while deploying a global key account plan resulting in increased customer loyalty while meeting the expectations of Segment Stakeholders. This is a global sales management position reporting to the Global Head of Industry.

The work location is flexible within EMEA, and you also have the option to work from home office, but occasionally you need to be at our factories and sales locations in Europe. Here you can expect up to 40-50 % global travel depending on scope.

**Responsibilities**:
Responsibilities of this position include, but are not limited to, the following:

- Create pull-through demand at selected End Users via all sales channels for Danfoss Drives products and technology.
- Engage with Headquarter stakeholders in engineering and procurement companies to promote the Danfoss brand, products, and services.
- Ensure that Danfoss Drives are on the Approved Vendor List (AVL) and that we are the preferred vendor.
- Work with headquarters with a VFD specification to specify Danfoss Drives unique value proposition e.g., back-channel cooling, integrated motion controller (IMC) condition-based monitoring (CBM) etc. If there is no VFD specification, then promote the creation and benefits of a global VFD specification.
- Build relationships at headquarters to understand all CAPEX investments for the coming years.
- Map major sales channels to the End User i.e., top 3 OEMs, SIS, EPCs etc.
- Promote Danfoss Drive’s commitment to Environment, Sustainability & Governance, and our unique service offering.
- Coordinate master agreements and/or global pricelists where appropriate.
- Coordinate global activities within Danfoss Drives for selected End Users.
- Share a bi-monthly report with sales community on customer activities - Customer update, New Projects, Specifications & influencing activities.

**Background & Skills**:
You have a relevant educational background preferably within Electrical Engineering and a MBA together with a solid track record of industrial sales within B2B. You have at least 10 years of experience with the Drives industry and technical sales.

Being a team player, contributing to the team, but at the same time being comfortable and able to work independently is important. All team members are working from home office, and we are spread around the world. Regular virtual Teams meetings are taking place between our team, hence being self-motivated is key.

You are experienced in demanding price and agreement negotiations. You will need sound networking skills, and a full overview of relevant stakeholders.

On the personal level, you should be analytical, a good listener with high focus on long-term partnerships built on knowledge, trust, and quality. A personal drive, and ambition to push boundaries both internally and externally in combination with a result-oriented and a close follow-up mentality.

Being curious, forming relations and adapting to different cultures and situations is easy for you. Having excellent interpersonal communications skills, enables you to communicate your results in a clear and concise manner. Finally, you are fluent in English, both verbally and in writing.

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.