11 Safety Security jobs in Egypt
Safety and Security Manager
Posted 27 days ago
Job Viewed
Job Description
**What will I be doing?**
As a Safety and Security, you are responsible for managing all aspects of security, safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience. An Area Safety Manager will also be required to assist in investigations and liaise with local enforcement officials. A Security and Safety Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
+ Guide the investigative process relative to criminal activities at the Property Level
+ Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels
+ Assist in investigations at hotel level and provide advice for the protection of the company's owned and managed assets
+ Liaise with local enforcement officials on statutory routine inspections and accident investigation
+ Analyze statistical accident data to allocate resources for high risk areas at hotels
+ Provide support to operations, statutory specialist training, supplier approval and crisis management
+ Manage overall safety, fire safety, security
+ Implement safety risk management practices in line with the company's safety policy
+ Actively reduce guest complaints relating to safety and fire safety
+ Audit the hotel to confirm Health and Safety/Food Hygiene compliance
+ Train Safety issues to managers, supervisors and colleagues
**What are we looking for?**
A Safety and Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Five or more years in Security or related experienced required within the hospitality industry
+ Effective time management skills
+ Supervisory skills
+ Positive attitude
+ Good communication skills and people skills
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own
+ Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information
+ Experience in Safety and Security Management
+ Fire Safety Management/Risk Assessment
+ Ability to make decisions independently, complete in-depth investigations and act as expert in Safety and Security within the hotels
+ Communicate with team members to assist in their personal development through identification of individual training needs, development or support
+ Participate in necessary training and request training to meet development needs
+ Ability to read, listen and communicate effectively in English both verbally and in writing in order to ascertain and document important information
+ Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area
+ Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email
+ Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift
+ Visual ability to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors
+ High school graduate or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ University degree in security and safety
+ Fire Safety Management/Risk Assessment
+ Knowledge of safety regulations
+ Previous experience with Hilton Security and Safety standards
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Security and Loss Prevention_
**Title:** _Safety and Security Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTBF_
**EOE/AA/Disabled/Veterans**
Risk Management & Inspection Readiness QA Section
Posted today
Job Viewed
Job Description
- Quality Risk Management- Supervise and participate in creation & Maintenance of a system capable to consistently identify, analyze, evaluate, control, communicate and review of potential or identified risks related to quality and GxP compliance in alignment with global quality documents-
- Manage the periodical update of the proactive and reactive risks raised as per the required system and tool.-
- Creation and periodic update of site quality risk profile.-
- Creation and follow up implementation of quality risk assessments master plan.-
- Manage the responsibilities as Risk Champion for the site.-
- Global Quality Documents Gap analysis- Following up the performance of gap analysis for any updated global quality documents and implementation of any raised actions from this gap analysis-
- Perform gap analysis for the relevant global documents.-
- Ensure system is in-place and followed for global documents implementation and follow escalation process for implementation on-time.-
- Contamination Control Strategy Management (For Sterile):
- As part of Annex 1 project, manage the project implementation plan with different cross functional teams in IA.-
- Ensure Contamination control strategy for sterile is in-place and enforced.-
- Maintain the Holistic contamination control strategy up to date for sterile facility.-
Manage Site Self inspection program for GMP related areas among all industrial affairs departments- Ensure annual plan is in-place for internal audit for different departments on yearly basis.-
- Lead the Execution of the plan through conducting self-inspection in different departments.-
- Ensure self-inspection reports are present and approved within the specified timelines.-
- Quality maturity index tool follow up- Follow up of the quality maturity index tool periodic assessment with the concerned departments on quarter basis.-
- Inspection Readiness (GRIC, SQRs, Inspections and Audits Management).- Management of inspection readiness according to the IR Sanofi handbook.-
- Manage the creation of satisfactory action plan for the communicated GRIC memos, SQR reports, and received audits or inspections by the concerned area responsible.-
- Suppliers and subcontractors’ Audits- Participate in Suppliers and subcontractors’ audits.-
- Documentation of audit reports and follow up of its relevant action plans implementationJOB-HOLDER ENTRY REQUIREMENTS
_:_
Total 8+ years of experience within Industrial pharmaceutical environment including sufficient knowledge and practical experience in Risk management, Auditing & Sterility assurance concepts & principles.
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS:
- Practical Knowledge for Quality assurance related to manufacturing process especially in Sterile manufacturing.- Experience in Sterile manufacturing including contamination control strategies & Annex 1 requirements.- Experience in leading of risk assessments in different processes.- Practical experience in managing inspections & audits.- Experience in managing people and cross functional local and global communications is an asset.- Good communication skills- Computer skills.- Good Command of English Language.- Organization skills and high accuracy in documentation.- High sense of urgency- Time Management- Problem solving skills- Good Presentation skills- Statistical Knowledge.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
Head of Audit, Control and Risk Management
Posted today
Job Viewed
Job Description
**Purpose of the job**
Lead the Internal Audit (operations and IT), BCM governance and Internal Control SOX Compliance in Orange and LDN to ensure full compliance with internal policies and controls as well Orange Group requirements and International Standards in this domain.
**Duties and responsibilities**
- Set directions to be followed in the annually developed Internal Audit, BCM, and Internal Control SOX Compliance plans and business objectives for the function while ensuring alignment with department and company strategy and risk.
- Prepare the annual Internal Audit, and Internal Control SOX Compliance based on risk assessment, business needs and other relevant factors.
- Follow-up on the implementation of the annual Internal Audit, and Internal Control SOX Compliance plan.
- Develop functions annual budget and control expenses.
- Monitor the teams field work and follow up on activities.
- Coordinate follow-up activities to overcome weaknesses highlighted by external auditors and Orange Group Audit and Control bodies in their reports.
- Coordinate follow-up activities on all open action plans by management for weaknesses raised by the Internal Audit Department.
- Prepare/review and issue audit / ad-hoc reports and propose recommendations on observed findings.
- Review the SOX Assessment of the control environment work streams and the Financial Reporting and Closing process, and prepare the yearly SOX Attestation Letter.
- Update work methodology according to evolving work challenges and company needs.
- Provide the Audit committee and the board of directors with a half-yearly report representing Internal Audit Department performance.
- Present to the CEO and Executive Committee the results of the Internal Audit Department work and weaknesses identified.
- Enhance the functions performance by introducing new software / tools to increase the efficiency and improve quality of work.
- Ensure adherence to Oranges procedures and regulations.
- People management:
- Interview and select direct reports and validate hiring decisions for the function.
- Conduct regular performance and competency evaluations for direct reports while delivering constant constructive feedback for higher achievements and further development.
- Provide coaching and request needed training for direct reports ensuring continuous individual development.
- Ensure a healthy working environment for the functions employees through focusing on team building and motivation initiatives.
**Job specification**
**Education**
- University degree in Accounting.
- International Certification in auditing is an asset.
**Experience**
- Minimum 10 years of experience in Finance and Auditing, 5 of which in a managerial position.
**Skills and abilities**
- Very good English both spoken and written.
- Very good computer skills.
- Very good communication skills.
- Detail and quality oriented.
- Strong investigative and reporting skills.
- Strong people management skills.
Life Safety Order Management Officer
Posted 8 days ago
Job Viewed
Job Description
**What you'll do:**
The Project and Order manager is responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton's customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.
Project Manager will lead the projects and form the communication channel with customers, prepare project plan and Scope, progress reports & make sure associated project documentation are completed within agreed time. This is to ensure successful delivery of projects in hand from both commercial & technical point of view
Ensure that projects on hand are delivered within tolerance:
- Time (to project contractual completion date)
- Cost (man hours, materials and other direct costs)
- Quality (first time right)
- Customer satisfaction (Satisfied repeated customer)"
"Maintain the commercial integrity of projects and distribution orders
- Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity
-Maintaining financial control measures, claim resolution and bonds/letter of credits
-Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logistical planning and coordination,
Project communication:
- Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.
- Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing.
Manage multiple project orders and prioritize time and tasks effectively to serve Eaton's customers
You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline
Perform all job functions with adherence to Eaton's Philosophy and Values as well as the Safety and Environmental standards
Work within the mind frame of continuous improvement philosophy
Work with different function such as Finanace, Customer Service, Supply Chain , Plant. To ensure smooth execution and deliver on time
Forecast monthly target and make sure to hit the number on monthly basis
SAP knowledge to issue shipping documentation such as PL, PI, Invoice, CN.
Manage active project orders, of varying complexity, scope and timeline
Customer Satisfaction
**Qualifications:**
+ Bachelor Degree or Diploma required with relevance to the job description
+ 2 to 3 years of relevant experience
+ Familiar with Life Safety Industry / Products: Emergency Lighting and Fire systems.
+ Order Management experience is a must.
+ Excellent understanding / demonstrated experience in the Order to Cash Cycle
+ Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB's etc.
+ Familiar with International trade regulations and compliance requirements
+ ETO (Engineered to Order) order management experience.
+ Customer and Plants interfacing experience.
+ Process oriented with continuous improvement mindset.
+ Excellent Organizational, Communication, Negotiation, Follow-up, and Presentation skills- Proficient in:o SAPo Microsoft office and collaboration applications.o English language.- PMP certificate is an asset.- Logistics, Clearance / Documentation experience is an asset. #LI-AD3
Food Safety Specialist
Posted today
Job Viewed
Job Description
Location: 6th of October Factories
Company: Nestlé Egypt
Full-time
***
The Food Safety Specialist will be responsible for leading the implementation of food safety requirements and guidelines within the factory while maintaining a high level of efficiency, and training staff to drive continuous improvement within the Coffee Category.
**A DAY IN THE LIFE **
- Maintain compliance with the Nestlé Integrated Management System and other applicable instructions, standards, and support production to ensure product specific standards.
- Deliver training for their specific areas of expertise e.g., hygiene, foreign body, and HACCP.
- Organize and lead periodic HACCP reviews as well as maintain QMS updated.
- Deliver training of HACCP methodology, control measures and lead the factory HACCP studies update.
- Ensure product briefs are implemented for exported products in the relevant category products.
- Implement NGMP and conduct weekly NGMP audits.
- Ensure support to any new product development and represent Quality to share all the needed requirements from idea to launch.
- Perform the product daily release process according to Nestlé Quality standards and release the product after evaluation & quality verification.
- Perform root cause analysis and corrective action follow-up of any non-conformities.
- Design/update of pathogen monitoring plan.
- Support artwork approval processes and new packaging development evaluation from a QA standpoint when needed.
- Assess Food Defense and Food Fraud.
- Define and update the specific quality procedures, instructions, and tools in technical expertise to have a clear path of the requested objectives.
- Define and deliver quality KPIs to evaluate overall Quality performance.
**What will make you successful**
- Bachelor’s degree of Food Science, Pharmacy or Agriculture (preferred food engineering)
- At least 2-4 years of experience.
- HACCP knowledge and experience is a must.
- FSSC 22000 lead auditor is a must.
- ISO 9001:2015 lead auditor/awareness.
- Demonstrate strong stakeholder management.
- Demonstrate strong analytical skills.
- SAP User is preferable.
- Experience with facilitating trainings (preferable TOT certification).
- Fluent in English
Health and Safety Specialist
Posted 26 days ago
Job Viewed
Job Description
**What will I be doing?**
As a Health and Safety Specialist, you will be responsible for supporting safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience. A Health and Safety Specialist will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Assist the Health and Safety Manager with managing health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels
+ Implement safety risk management practices in line with the company's health and safety policy
+ Assist in the reduction of guest complaints relating to health and safety, fire safety and food hygiene
+ Work with Health and Safety Manager in reducing guest civil claims
+ Audit the hotel to confirm Health and Safety/Food Hygiene compliance
+ Train Health and Safety /Food Safety issues to managers, supervisors and colleagues, confirming with the Health and Safety Manager when appropriate
+ Liaise with outside contractors and sales staff on matters of Health and Safety and food safety
+ Assist the facilities department in monitoring contractors and enforcing Health and Safety standards as required
+ Carry out food poisoning investigations, writing to manufactures as required and analysing Hazard Analysis information
+ Carry out full accident investigations to include the collection of evidence, interviewing of staff and obtaining witness statements
+ Liaise with facilities department to test fire and sprinkler systems and ensure they are on track with fire detection/prevention measures
+ Carry out weekly fire tours of the hotel, noting deficiencies and reporting to facilities
+ Monitor and document results following safety audits
+ Monitor and interpret microbiological results from food sampling of all hotel kitchens and advise accordingly, confirming with the Health and Safety Manager when necessary
+ Carry out fire training on a three and six monthly basis and provide records of attendance
+ Tutor basic food hygiene courses for relevant hotel staff
+ Assist in the hotel's environmental awareness and assist environmental champions where necessary
**What are we looking for?**
A Health and Safety Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude
+ Good communication skills and people skills
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own
+ Experience in Health and Safety Management
+ Fire Safety Management/Risk Assessment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Degree in health and safety
+ Group training certificate
+ Fire Safety Management/Risk Assessment
+ Hospitality industry experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Security and Loss Prevention_
**Title:** _Health and Safety Specialist_
**Location:** _null_
**Requisition ID:** _HOT0BTDI_
**EOE/AA/Disabled/Veterans**
Security Officer
Posted today
Job Viewed
Job Description
**What will I be doing?**
As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Monitor and control staff entrances
- Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
- Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
- Responsible for checking goods received out of hours
- Maintain system that records the issue and receipt of departmental keys
- Operate, check and monitor the CCTV system
- Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
- Ensure safe passage of cash transfers within the hotel
- Support evacuation of the hotel during fire alarm situations
- Monitor suspicious packages and be aware of bomb and terror threat procedures
- Provide secure storage for guest oversized items
- Ensure hotel facilities and function rooms remain secure and locked when not in use
- Maintain the Security Log Book and Incident Reports
- Investigate and report all allegations of theft, criminal damage and other incidents
- Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
- Liaise with Police in the absence of Security Team Leader
- Report any maintenance or hazard issues to the supervisor on duty
- Adhere to all Health and Safety Regulations
**What are we looking for?**
A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High school graduate or above
- Good physical condition
- At least two (2) years of law enforcement experience either in a Security Bureau or military training
- Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
- Should be well-versed in local law/government regulation
- Absolute discretion and confidentiality regarding sensitive information
- SIA trained and licensed
- Positive attitude
- Ability to work under pressure, keeping calm in emergency situations
- Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in customer service environment
- First Aid
- Knowledge of P. A. C.E.
- IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Be The First To Know
About the latest Safety security Jobs in Egypt !
Security Officer
Posted today
Job Viewed
Job Description
A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.
**What will I be doing?**
As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Monitor and control staff entrances
- Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
- Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
- Responsible for checking goods received out of hours
- Maintain system that records the issue and receipt of departmental keys
- Operate, check and monitor the CCTV system
- Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
- Ensure safe passage of cash transfers within the hotel
- Support evacuation of the hotel during fire alarm situations
- Monitor suspicious packages and be aware of bomb and terror threat procedures
- Provide secure storage for guest oversized items
- Ensure hotel facilities and function rooms remain secure and locked when not in use
- Maintain the Security Log Book and Incident Reports
- Investigate and report all allegations of theft, criminal damage and other incidents
- Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
- Liaise with Police in the absence of Security Team Leader
- Report any maintenance or hazard issues to the supervisor on duty
- Adhere to all Health and Safety Regulations
**What are we looking for?**
A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High school graduate or above
- Good physical condition
- At least two (2) years of law enforcement experience either in a Security Bureau or military training
- Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
- Should be well-versed in local law/government regulation
- Absolute discretion and confidentiality regarding sensitive information
- SIA trained and licensed
- Positive attitude
- Ability to work under pressure, keeping calm in emergency situations
- Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in customer service environment
- First Aid
- Knowledge of P. A. C.E.
- IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Senior Specialist, Product Management - Security Solutions Organization (SSO) - EEMEA

Posted 24 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management - Security Solutions Organization (SSO) - EEMEA
Overview
Role to join the team pf the Security Solutions Organization (SSO) team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technology, a vast array of data resources, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem.
Additionally, the goal of SSO is to protect and ensure the integrity of the payment system including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for consumers.
The Specialist, AI Fraud & Security Solutions will to help customers see the full value of the SSO Artificial Intelligence suite of products by maximizing product usage through:
- Improved visibility of customers performance on risk management across portfolios
- Improved customer knowledge and understanding of Mastercard's fraud solutions
- Increased and optimized utilization of Mastercard's fraud solutions
- Optimized usage of the Mastercard network and authorization strategies
The key responsibilities of this role include the following:
- Engage regularly with customers to capture their experiences with our services and identify opportunities for continuous improvement
- Analyze customer performance and trends for risk management KPIs
- Collaborate closely with product leads both regionally and globally to drive customer engagement and provide feedback to the product development and management teams.
- Identify areas of product cross sell among the suite of AI fraud solutions.
- Build case studies and reports at a regional level to incorporate in internal and external communications.
Role
- Assess customer's authorization and fraud performance via structured data
- Generate authorization and fraud performance presentations that reflect the customer's reality
- Capture customer's understanding of Mastercard's AI based fraud solutions and tailor training session to level set knowledge
- Build and deliver risk performance review
- Build and deliver product utilization review
- Support customers during fraud attacks
- Manage customer onboarding activities
- Communicate customer feedback to appropriate teams to enhance the client experience
- Assist with customer training and creating best practice documentation including industry knowledge and platform use
- Support the resolution of customer specific issues/concerns
All About You
- Bachelor's degree in business, marketing, finance, information systems or a related field.
- Experience in fraud management
- Experience in customer relationship management
- Technologically savvy with the ability to understand and translate complex technical details into simple business concepts.
- Strong analytical skills with ability to mine and interpret data.
- Strong organizational skills with the ability to learn quickly and multi-task across multiple projects concurrently in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Experience interacting with customers and asking effective, forward thinking questions
- Knowledgeable in key metric identification for driving and maintaining healthy business performance.
- Must have excellent computer skills and be highly proficient in the use of Ms Word, Ms Excel, PowerPoint, which will be necessary in the creation of visually and verbally engaging reports and presentations.
- Flexible and solution-oriented, comfortable dealing with ambiguity
- Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions and region
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Chief Information Security Officer (Large
Posted today
Job Viewed
Job Description
- To ensure success as a CISO, you should be able to foster a culture of physical and cyber security awareness that drives behavioral changes within the group. Ultimately, a top-notch CISO should have excellent analytical skills and the ability to minimize risk to ensure the physical safety and integrity of personnel and company information
- Creates a culture of cyber security both with the IT organization and driving behavioral changes for the business.
- Evaluates security trends, evolving threats, risks and vulnerabilities and applies tools to mitigate risk as necessary.
- Manages security incidents and events involving electronic protected health information (ePHI)
- Ensure that the disaster recovery, business continuity, risk management and access controls needs of the facility are addressed.
- Serves in a leadership role for security compliance
**Job Requirements**:
- A bachelor’s degree in safety management, information technology systems, or a similar field.
- At least 7 years’ experience working as a security manager.
- Excellent knowledge of security laws.
- Ability to research and stay up to date with security trends.
**Job Features**:
Job Category
Information Technology (IT)
Job Level
Experienced - Non Managerial