957 Retail Customer Service jobs in Egypt
Retail Customer Service Head
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Achieve the assigned targets for the Branch in both assets and liabilities to ensure that targets are met through walk-in customers, relationship building and new to bank clients in a transparent & ethical way.
Identify customer basic needs and Provide the individual customers with basic information on all Bank's product and service to increase customer awareness and ensure high level of quality service.
Handle customers queries and complaints and ensure effective closure within the set TAT to ensure a high level of quality service
Contribute with the Branch Manager in setting the sales plan , daily sales activities and action plan to market and sell the bank's products and services in addition to maintaining a solid relationship with important/sensitive customers while Identifying promising prospects to increase the portfolio and ensure a continuous flow of sales revenue.
Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote a sales and service driven culture.
Transfer knowledge, provide guidance, influence and act as a role model to subordinates and younger staff and ensure that all new hires learning process is applied smoothly.
Prepare and submit daily sales reports including sales activities and call reports to the Branch Manager to track daily sales performance and achievements versus the set budget in addition to providing any required recommendations when needed.
Customer Service - Retail Vacancies
Posted 22 days ago
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Customer Service - Retail Vacancies
Job Description
Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
**In this role, you'll:**
+ Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
**Essential Functions/Core Responsibilities:**
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile:**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role:**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time
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Customer Support
Posted today
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About the Role:
We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.
Responsibilities:
- Respond to customer inquiries via WhatsApp in a friendly and professional manner.
- Provide accurate information and resolve issues effectively.
- Maintain a positive attitude and deliver excellent customer service at all times.
Requirements:
- Previous experience in customer service is a plus.
- Strong command of the English language (written and spoken).
- Reliable internet connection and ability to work independently from home.
- Excellent communication and problem-solving skills.
Benefits:
- Fixed monthly salary (details shared during interview).
- great for
students - Gain valuable experience in customer service and remote work.
- Supportive and collaborative team environment.
Customer Support
Posted today
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please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable
This is the 1st wave of this account so there is an opportunity for promotions
so what we need
_to be graduated
_to be good at English at least b1+
_to finish your military service
what we offer for you
_transportation
_10k (8k net_2k KPIs)
_social and medical insurance
_Rotational shifts
we're very interested to have you on board
Customer Support
Posted today
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Job Description
Etisalat e& is hiring now #Customer_Support agents
REQUIREMENTS
- B2 in English
- Males & Females
- Salary : 13500 K
- Location: Maadi
- 2 days off
- Training fully paid
- Medical & Social insurance
- Males & females
Customer Support
Posted today
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Job Description
We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.
You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.
⸻
Key Responsibilities
Home Care Account
• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.
• Provide support via phone, chat, and back-office tasks.
Data Entry & Outbound Account
• Collect and validate information from nurses and doctors.
• Perform outbound calls and ensure accurate data entry.
⸻
Qualifications
• Fluency in Spanish and English (B2+).
• Strong communication and organizational skills.
• Previous experience in customer service or data entry (preferred, not mandatory).
• Ability to work full-time onsite in fixed shifts.
• Professional attitude with high attention to detail
Compensation & Benefits
• Total Package: 25,200 EGP
• 22,000 EGP net salary.
• 2,200 EGP transportation allowance.
• 1,000 EGP KPI bonus.
• Social & medical insurance (after 3 months).
• Fixed shifts + weekly days off.
Customer support
Posted today
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Company Description
Sutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at
.
Role Description
We are seeking
Customer Support Associates
to join our team in Cairo. This is a
full-time, on-site role
where you will be responsible for assisting customers, answering inquiries, and ensuring an excellent service experience. As a Customer Support Associate, you will interact with customers through various channels, resolve issues effectively, and uphold Sutherland's high standards of service delivery.
Qualifications
- Strong
customer support
and
customer service
skills - Excellent communication and interpersonal abilities
- Problem-solving mindset with attention to detail
- Ability to work on-site in Cairo
- Previous experience in a customer service or support role is an advantage
- A bachelor's degree in any field is preferred, but not required
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Customer Support
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Spanish Customer Service Agent
Company Description
Octopus Outsourcing offers extraordinary business process outsourcing solutions in Alexandria, Egypt. Our innovative headquarters are home to a talented team dedicated to excellence and seamless communication. We continually seek growth and performance enhancements to stay ahead of industry trends.
Role Description
This is a full-time on-site role located in Alexandria. As a Customer Support representative, you will handle customer inquiries, troubleshoot issues, provide product information, and maintain accurate records of customer interactions. You will be responsible for ensuring a high level of customer satisfaction through effective communication and problem-solving.
Qualifications
- Strong communication and interpersonal skills
- Customer service experience and skills in handling customer inquiries
- Proficiency in using customer support software and tools
- Problem-solving and troubleshooting capabilities
- Ability to work in a team and independently as needed
- Excellent organizational and time-management skills
- Keen attention to detail and accuracy in record-keeping
- Fluency in multiple languages is a plus
- Bachelor's degree or equivalent experience in a relevant field
Customer Support
Posted today
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Job Description
We are a Saudi Company looking for motivated and reliable Freelance Customer Support Representatives to join our team.
In this role, you will handle customer inquiries through phone, email, and social media, ensuring a positive customer experience.
If you're interested you can apply directly
Job Type: Full-time
Customer Support
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Job Description
Company Description
At COB Solution, we empower medical providers with efficient operations, optimized workflows, and innovative solutions to enhance patient care and accelerate growth. Our focus is on creating a comprehensive and user-friendly approach to healthcare management, allowing providers to dedicate more time to their patients and less time to administrative tasks. We are committed to driving improvements in the healthcare sector through continuous innovation and a customer-centered approach.
Role Description
This is a full-time, on-site role located in Qesm El Maadi for a Customer Support (Spanish) Representative. The Customer Support Representative will handle customer inquiries, provide effective solutions, ensure customer satisfaction, and offer technical support for our products and services. The role involves interacting with customers, understanding their needs, addressing their concerns, and maintaining a high level of customer service and support.
Qualifications
- Customer Support and Technical Support skills
- Strong Interpersonal Skills and commitment to Customer Satisfaction
- Analytical Skills to diagnose issues and provide solutions
- Fluency in Spanish
- Excellent written and verbal communication skills
- Ability to work on-site in Qesm El Maadi
- Experience in the healthcare industry is a plus
- Bachelor's degree in a relevant field or equivalent experience