732 Resident Relations jobs in Egypt

Company Description

Palmier Developments, established in 2016, is a prominent real estate company known for providing high-quality and unique properties. We pride ourselves on delivering a fanciful ambiance and top standards of living across all our locations. Palmier Developments offers real estate compounds in New Zayed, characterized by smart planning, environmentally-friendly practices, and enhanced privacy.

Role Description

This is a full-time, on-site role for a Senior Community Managment. The position is located in Qesm El Sheikh Zaid. The Senior Community Manager will be responsible for overseeing community engagement activities, managing customer service interactions, fostering strong communications, enhancing community management initiatives, and maintaining high standards of service to ensure resident satisfaction.

Qualifications

Resident Permits and Documentation:

Oversee the issuance and renewal of resident permits, ensuring accuracy and compliance with regulations.

Maintain organized records of all resident-related activities and permits.

Resident Issue Resolution:

Serve as the primary contact for resident concerns, addressing and resolving issues with a focus on effective solutions.

Collaborate with residents to understand their needs and implement strategies to enhance their living experience.

Mediate conflicts and ensure that all resident concerns are handled with professionalism and care.

Community Engagement and Support:

Promote a positive and inclusive community environment within Fifth Square.

Organize and implement events, activities, and initiatives that engage residents and contribute to a vibrant community life.

Ensure clear and effective communication between residents, management, and staff ( Facility , Security )

Compliance and Safety:

Ensure that all activities within the compound comply with safety regulations and company policies.

Maintain a safe environment for all residents by addressing safety concerns and implementing necessary measures.

Reporting and Feedback:

Track and analyze resident feedback to identify trends and areas for improvement.

Prepare detailed reports on community service performance and submit them to the Community Services Manager.

Team Collaboration:

Support junior community service specialists and guide them in executing their responsibilities.

Collaborate with security, maintenance, and housekeeping teams to ensure the smooth operation of the compound.

Job Requirements

Bachelor's degree in business administration, Hospitality Management, or a related field.

3 - 5 years of experience in community services, customer relations, or property management.

Prior experience in residential compounds or real estate is highly preferred.

Strong interpersonal and communication abilities.

Excellent problem-solving and conflict-resolution skills.

Proficiency in Microsoft Office and CRM systems.

Fluent in English and Arabic (spoken and written).

About Wego
We're on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we've imagined and created some of the most well-loved products for travelers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That's why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

Team Description:
Our Customer Service team is at the heart of Wego's operations, ensuring travelers receive seamless assistance across all stages of their journey. The team operates 24/7 to support customers worldwide with their flight, hotel, and travel-related needs. We pride ourselves on delivering fast, reliable, and empathetic service, whether it's resolving booking issues, handling ticket modifications, or guiding customers through travel processes.

The Role:
We are looking for a dynamic Community Management Specialist to join our team. In this role, you will be responsible for communicating with customers across various social media platforms while representing our company. To succeed as a Community Management Executive, you should be highly skilled at using social media platforms, tools, and technologies effectively.

Ultimately, an outstanding candidate should be goal-oriented, proactive, and have a strong understanding of the customer experience.

What you will be working on:
You will manage and engage with our online community across multiple platforms, ensuring timely responses, consistent brand messaging, and strong customer relationships. You will also monitor feedback, identify opportunities to improve customer experience, and support the marketing team in amplifying our brand presence.

Core Responsibilities:

• Respond to customers across all channels (Twitter, Facebook, Instagram, LinkedIn, YouTube, Google Play, and App Store) in a timely manner.
• Ensure no comment goes unanswered for more than 2 hours on any channel.
• Develop and maintain the brand's social voice across all communication channels, ensuring a cohesive tone that aligns with social media guidelines.
• Identify and engage key active consumers to strategically create "surprise and delight" opportunities.
• Track recurring customer requests to help identify potential product features, content needs, or improvements, and communicate insights to the relevant teams.
• Create and maintain an engaging social voice and strategy.
• Monitor performance, analyze results, and recommend adjustments to improve engagement and outcomes.
• Stay updated on all company products, features, services, ongoing campaigns, and competitions.
• Actively engage with existing and potential customers to foster strong relationships and conversations.
• Prepare weekly and monthly reports on customer satisfaction, response times, escalations, and related metrics.
• Collaborate with the Marketing and Social Media teams to ensure consistent brand messaging.
• Forward and escalate customer feedback to the appropriate department, ensuring timely resolution.
• Keep track of positive user feedback that can be repurposed for social media content.
• Communicate any recurring issues related to Wego or its partners to the relevant teams.

Skills and experience:

• Minimum of 2 years of experience as a social media representative or in a similar role.
• Prior customer service experience.
• Excellent knowledge of social media best practices.
• Proficiency in using multiple social media platforms such as Twitter, Facebook, Instagram, LinkedIn, and YouTube.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Role Description

The Head of Community Management will be responsible for leading, managing, and overseeing the operations of residential communities, ensuring efficient facility management, high-quality services, and strong customer satisfaction. The role is responsible for managing budgets, supervising community managers and service providers, resolving residents' issues, and maintaining the company's standards of living experience across compounds and resorts, as well.

Duties, Tasks, and Responsibilities

Community Operations Management

• Oversee day-to-day operations of communities (compounds/resorts), ensuring cleanliness, security, landscaping, and maintenance are delivered to high standards.
• Supervise facility management service providers and monitor contract compliance.
• Ensure timely resolution of residents' requests, complaints, and escalations.
• Enforce community policies, rules, and regulations to maintain order and safety.

Financial & Administrative Management

• Develop and manage annual community budgets, including maintenance fees and operational costs.
• Monitor collections of community/maintenance fees in coordination with the Collections team.
• Review and approve community-related procurement and vendor contracts within authorized limits.
• Ensure accurate reporting on expenses, variances, and forecasts.

Customer Experience & Engagement

• Build strong relationships with residents to ensure high satisfaction and loyalty.
• Plan and oversee community events, initiatives, and engagement activities.
• Act as the main escalation point for unresolved resident issues.
• Monitor feedback and continuously implement service improvement initiatives.

Leadership & Supervisory Role

• Lead a team of Community Managers, supervisors, and admin staff.
• Provide training, coaching, and guidance to ensure effective performance.
• Set objectives, monitor KPIs, and evaluate staff performance.

Coordination & Compliance

• Coordinate with Legal, Customer Service, Collections, and Operations teams on community-related matters.
• Ensure compliance with Egyptian laws, health & safety regulations, and company policies.
• Monitor risk areas (security, utilities, facility breakdowns) and implement preventive measures.

Supervisory Role

• Direct supervision over Community Managers, supervisors, and admin staff.
• Indirect management of outsourced vendors/service providers (security, housekeeping, landscaping, facility management).

Job Specifications:

• Education: Bachelor's degree in Business Administration, Hospitality, or related field.
• Experience: 7–10 years in community management, real estate, or hospitality operations, with at least 3 years in a managerial role.

Qualifications

• Excellent Community Engagement, Communication, and Event Management skills
• Experience in developing and implementing community strategies
• Strong Interpersonal and Leadership skills
• Organizational and Time Management abilities
• Ability to handle conflicts and resolve issues effectively
• Previous experience in a community management role is a MUST

JOB DETAILS

Job Title
: Community Management Team leader

Department
: Community Management

Reports to
: Community Management Director

Scope
: Infrastructure and industrial facilities

Count of vacancies
: 3

Job Location
: On Site (
El Sadat City
, Al Minufiyah /
6th of October,
Giza)

Responsibilities:

• Lead the Community Management maintenance team, assigning tasks, monitoring performance, and ensuring high-quality service delivery.
• Develop, implement, and oversee detailed maintenance schedules and procedures, ensuring all repair, preventive maintenance, and installation activities meet company standards.
• Supervise daily maintenance operations, optimizing resource allocation, workflow efficiency, and adherence to timelines.
• Establish and maintain productive relationships with external service providers to ensure timely and high-quality maintenance, repair, and installation services.
• Serve as the primary point of contact for maintenance-related emergencies, providing immediate solutions to address urgent repair and maintenance needs.
• Conduct regular inspections of electrical, medium-voltage, hydraulic, and other essential building systems to verify proper functionality, safety, and regulatory compliance.
• Identify potential maintenance issues proactively and coordinate corrective actions to maintain optimal facility conditions.
• Monitor maintenance expenditures, ensure alignment with budgets, and recommend cost-effective strategies without compromising service quality.
• Review and optimize maintenance processes, enhancing efficiency and reducing costs.
• Ensure all maintenance activities comply with health and safety regulations, conducting regular assessments and promoting a culture of safety within the team.
• Provide training, guidance, and mentorship to team members, fostering professional growth and ensuring adherence to safety and quality standards.

Qualifications

• Education:
  Bachelor's in Electromechanical Engineering
• Experience:
  5–8 years in facility or industrial maintenance (MEP-focused), with
  proven experience in medium-voltage systems
• Certifications:
  HSE certifications are a plus
• Skills:
  Strong understanding of MEP and medium-voltage systems, vendor management, budgeting, team leadership, and safety compliance
• Languages:
  Excellent English proficiency

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field

We're hiring Customer Service Agent

Morning shifts (last shift ends at 7)

Fixed Days off

Social & Medical insurance

Net salary: 14,000

Requirements:

• English level B2 / C1

• Previous experience in customer service

Location: Abbasya