5 Resident Liaison jobs in Egypt

Role Overview:

The
Senior Tenant Relations Officer
is responsible for fostering strong, positive relationships between tenants and the organization. This role ensures tenant satisfaction through effective communication, timely resolution of concerns, and adherence to company policies. The position plays a key role in enhancing the tenant experience, supporting community engagement, and maintaining high standards across managed properties.

Key Responsibilities:

• Develop and execute tenant engagement strategies to improve satisfaction and retention.
• Serve as the main point of contact for tenant inquiries, concerns, and service requests.
• Oversee lease renewals, rent adjustments, and terminations in line with company policies.
• Conduct regular property inspections to ensure safety, cleanliness, and tenant well-being.
• Manage all tenant communication channels, ensuring timely and professional responses.
• Organize community events and initiatives to promote tenant engagement and a sense of belonging.
• Collaborate with property management to resolve disputes and enforce lease agreements.
• Draft and distribute official tenant communications, including notices and policy updates.
• Monitor tenant satisfaction through surveys and feedback tools, implementing improvements as needed.
• Stay updated on market trends and best practices to continuously enhance tenant services.

Qualifications & Experience:

• Education:
  Bachelor's degree in a relevant field.
• Experience:
  Minimum of 5 years of professional experience, including at least 3 years in a relevant role. Experience in the GCC region is an advantage.
• Technical Skills:
  Proficiency in ERP systems, preferably SAP.

Key Competencies:

• Strong knowledge of property management and tenant-landlord regulations.
• Excellent interpersonal and communication skills.
• Proven conflict resolution and problem-solving abilities.
• Strong organizational and multitasking capabilities.
• Demonstrated leadership and resilience in high-pressure environments.
• Customer-focused mindset with a commitment to quality service delivery.

Job Summary

• The Senior Tenant Relations Officer is responsible to maintain effective relationships between tenants and the organization, ensuring that all tenants are accommodated within the guidelines of the Company. This role involves providing programs and services to tenants, contributing to their quality of life, ensuring compliance with policies and standards, and promptly addressing tenant needs and concerns. The Senior Tenant Relations Officer plays a vital role in fostering a positive living environment, enhancing tenant satisfaction, and upholding the Company's standards within the properties they manage.

Job Responsibilities 1

• Develop and implement tenant relations strategies to enhance tenant satisfaction and retention.
• Act as the primary point of contact for tenant inquiries, concerns, and requests, providing timely and professional responses.
• Coordinate lease renewals, rent adjustments, and lease terminations in accordance with property management policies.
• Conduct regular site visits to assess tenant needs, address maintenance issues, and ensure property cleanliness and safety.
• Manage tenant communication channels, including phone, email, and in-person interactions, to foster positive relationships.
• Facilitate tenant events and community-building activities to promote a sense of belonging and camaraderie among residents.
• Collaborate with property management teams to resolve tenant disputes, enforce lease agreements, and maintain compliance with regulations.
• Prepare and distribute tenant communications, notices, and announcements regarding property updates or policy changes.
• Monitor tenant satisfaction levels through surveys, feedback mechanisms, and performance metrics, implementing improvements as needed.
• Stay informed about market trends, competitor activities, and industry best practices to continuously enhance tenant relations strategies and services.

Job Knowledge & Skills

Thorough understanding of property management principles, leasing agreements, and tenant rights.

Excellent communication and interpersonal skills to effectively engage with tenants and address their concerns.

Conflict resolution abilities to handle tenant disputes and maintain positive relationships.

Organizational skills to manage tenant communication channels and coordinate lease-related activities.

Knowledge of relevant laws and regulations governing property rental and tenant-landlord relationships.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

The Role
We are looking for a conscientious and driven Senior Property Management Accountant to join our thriving Middle East International Residential Sales team. The role will be based in Arkan – Sheikh Zayed with extensive travel throughout the country/and on some occasions the region - flexibility and a willing attitude is vital.

Successful candidate will have a proven track record in closing residential transactions as well as finding and securing new business opportunities. The focus will be on working with prospective UHNWI, family offices and trusts in Egypt and advising them on where best to invest in residential real estate across the globe (with a particular focus on the UK and London).

Key Responsibilities

• Handle full cycle accounting within the real estate portfolio including income producing properties with limited supervision
• Provide accurate and timely financial information as required internally by management and externally by clients
• Have full involvement, responsibility, and accountability for their portfolio, which includes monthly, quarterly, annual, and other duties as and when required
• Complete all job functions relating to assigned properties accurately, efficiently and by all the assigned deadlines
• Utilize and develop skills such as problem solving, decision making, time management and effective communication to achieve the desired results
• Capability of using ERP software
• Receivables & payables management for the clients inside the department

Skills, Knowledge And Experience

• 5 years of Experience.
• Good command of English
• Excellent command of Excel & ERP systems
• Previous real estate experience is a plus

Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

The Role
We are looking for an ambitious and resourceful Junior Property Management Consultant with an architectural background to join our growing consultancy team. This role provides a unique opportunity to work on high- profile developments across Egypt and the region, supporting operational planning, design reviews, budgeting, and client advisory services.

As part of a strategic consultancy function within Savills, you will work alongside senior consultants to deliver technical and operational solutions that enhance asset value, efficiency, and positioning.

*Key Responsibilities *
Participate in client meetings and contribute to the development of strategic recommendations.

Assist in technical and operational design reviews, ensuring design decisions align with property management goals.

Conduct site inspections and support the preparation of professional reports highlighting key findings and solutions.

Help develop manpower deployment plans for housekeeping, security, parking, and other service lines.

Support in drafting and refining service charge budgets, including OPEX forecasting and benchmarking.

Contribute to the creation of tenant handbooks, operations manuals, and SOPs for various asset types.

Assist in asset repositioning studies, including feasibility of reuse, space planning inputs, and cost estimation.

Provide support in preparing commercialization strategies to enhance tenant experience and revenue generation.

Skills, Knowledge And Experience
Education and Experience:

Bachelor's degree in Architecture/ Business Finance/ Commercial (or a closely related fields).

1–3 years of professional experience in real estate, FM, architecture, or property consultancy.

Proficiency in Microsoft Excel and PowerPoint is essential.

Familiarity with AutoCAD and reading technical drawings is required.

English fluency is a must, both spoken and written.

Skills And Competencies
Client-facing presence – comfortable engaging with professionals from developers, investors, and consultants.

Analytical mindset – able to process data, assess design and operational challenges, and support strategic thinking.

Detail-oriented – able to spot and articulate gaps in design, reports, or operational assumptions.

Proactive learner – motivated to grow and take ownership of assigned tasks.

Strong communicator – capable of translating technical input into clear written and visual content.

Time-efficient and organized – able to handle multiple streams of work in fast-paced environments.

Team player – collaborates smoothly with cross-functional teams while managing responsibilities independently.

Other Requirements
Willingness to travel within the region as required.

Valid driver's license and reliable transportation.

Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.