753 Reservation Agent jobs in Egypt

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Job Description
Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.

Key Roles & Responsibilities

• Understand the key principles of ACCOR'S Pricing Strategies and Revenue Management

• Retail, Corporate, Leisure, Group, Other

• Rate Restrictions, hurdles and availabilities

• Maximise rooms revenue through the conversion of telephone calls into sales

• Utilize effective upselling techniques

• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel

• Be fluent on all hotel products and services

• Handle emails pertaining to rooms reservations

• Be fully conversant with all market segments and rate plans used across all distribution channels

• Be flexible in sales technique through offering the right product to the right customer at the right time

• Handle customer queries and complaints relating to Rooms Reservations

• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies

• Responsible for effective implementation and compliance with ACCOR'S Core Reservation Standards

• Achieve targeted goals in the LQA Hotel Mystery Shopping calls

• Maintain accuracy and cleanliness of the PMS Database

• Ensure market segmentation is accurate for each reservation

• Create hierarchies/relationships between Corporate Accounts

• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction

• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.

• Be involved in all property PMS Conversions

• Complete understand and effective use of the Hotel's telephone system

• Maintain the Reservation correspondence
• Support the Reservations Manager and/or Revenue Management leader with special projects as required.

Qualifications

• Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud preferred.
• Fluent orally & verbally in English, with other languages well regarded.
• Experience providing prompt and efficient service including upselling advantages.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt's 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo's breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh's beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.

Reservations Agent
– Four Seasons Hotel Cairo at Nile Plaza, Egypt

About Four Seasons Hotel Cairo At Nile Plaza, Egypt
Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.

The Role of Reservations Agent
We are currently seeking the creative talent a Full-time talented Reservations Agent that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team; while possessing the ability to handle several telephone calls at any given time, successfully complete a room reservation for any given time period knowing what types of accommodation, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, etc; while also utilizing the computer system in retrieving, updating room reservations.

Our Ideal Reservations Agent
A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests. Reading, writing and oral proficiency in the English language and a bachelor degree graduate is a must wit pervious luxury experience in related position.

Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
• Comprehensive private medical insurance, Dental/disability/life insurance
• Retirement benefits/pension

Learn more about what it is like to work at Four Seasons - visit us:

In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
We look forward to receiving your application

Company Description

Giza Palace Hotel & Spa, an iconic destination in the heart of vibrant West Cairo, blends exquisite Egyptian hospitality with majestic architectural beauty. The hotel offers an array of signature experiences, including diverse recreational and dining options, making each stay unforgettable. Known for its timeless allure and attentive service, the meticulously designed setting invites guests to embark on an awe-inspiring retreat.

Role Description

This is a full-time on-site role for a Reservation Agent located in Giza. The Reservation Agent will handle day-to-day tasks including managing reservations, answering phone calls, providing exceptional customer service, and performing receptionist duties. The agent will ensure seamless bookings and provide guests with all necessary information regarding their stay.

Qualifications

• Excellent Phone Etiquette and Communication skills
• Experience with Reservations and Customer Service
• Proficiency in performing Receptionist Duties
• Strong interpersonal skills and ability to work in a team
• Fluency in multiple languages is a plus
• Previous experience in the hospitality industry preferred
• High school diploma or equivalent; higher education is a plus

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.

KEY ROLES & RESPONSIBILITIES

• Understand the key principles of ACCOR'S Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCOR'S Core Reservation Standards
• Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.
• Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotel's telephone system
• Maintain the Reservation correspondence
• Support the Reservations Manager and/or Revenue Management leader with special projects as required.

Qualifications

• Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud preferred.
• Fluent orally & verbally in English, with other languages well regarded.
• Experience providing prompt and efficient service including upselling advantages.

Responsibilities:

• Handle reservations via phone, email, and online systems.

• Assist customers with inquiries, changes, and cancellations.

• Ensure accuracy in bookings and payments.

• Deliver friendly and professional customer support.

Qualifications:

• 3–5 years of experience (hospitality, customer service, or related field is a plus).
• Strong communication skills.
• fluent in English
• Basic computer skills and attention to detail.

• Positive attitude and willingness to learn.

• Location: Degla , Maadi

Job Description – Reservation Agent

Company: Galaxia Tours

Location: Cairo, Egypt

Department: Reservations / Operations

Reports To: Reservation Manager / Operations Supervisor

Job Summary

As a Reservation Agent at Galaxia Tours, you will be the first point of contact for clients booking travel and tour services. Your role involves managing reservations for domestic and international travel, communicating with suppliers, confirming services, and ensuring a smooth and professional booking experience for individual travelers, groups, and corporate clients.

Key Responsibilities

· Handle inbound requests for tour packages, hotel bookings, Nile cruises, transfers, and sightseeing.

· Process reservations accurately using internal systems and partner platforms (GDS, hotel portals, etc.).

· Provide clear and detailed travel information to clients, including itineraries, pricing, and availability.

· Coordinate bookings with local and international vendors (hotels, airlines, guides, transport providers).

· Follow up on pending confirmations and proactively resolve reservation issues or conflicts.

· Maintain updated records of all bookings, cancellations, and changes.

· Assist the Sales and Operations teams in preparing travel documents and client itineraries.

· Manage last-minute changes professionally, ensuring client satisfaction and operational smoothness.

· Support group bookings by coordinating rooming lists, arrival times, and special services.

· Keep up-to-date with Galaxia's travel products, partner policies, and destination updates.

Qualifications

· Bachelor's degree in Tourism, Hospitality, or a related field (or equivalent experience).

· 1–2 years of experience in reservations or customer service within the tourism or travel industry.

· Good knowledge of Egyptian and regional tourist destinations (e.g., Cairo, Luxor, Aswan, Red Sea).

· Familiarity with reservation software (e.g., Amadeus, Sabre, or equivalent GDS is a plus).

· Proficiency in Microsoft Office and email correspondence.

· Fluent in Arabic and English; knowledge of other languages (especially Spanish, French, or German) is a plus.

· Excellent communication and problem-solving skills.

· High attention to detail, time management, and multitasking ability.

Working Hours

Full-time, with shifts including weekends and public holidays (especially during high seasons). Some roles may include on-call duty for urgent bookings or VIP support.

What We Offer

· Competitive salary package with performance-based bonuses.

· Opportunities for career growth within one of Egypt's leading tourism companies.

· Training programs and familiarization trips.

· Friendly, multicultural work environment.

To Apply

Send your CV and cover letter to Subject: Reservation Agent Application – (Your Name)

Company Description

Founded in 1970, Sun Pyramids Tours has been a leader in innovative and sustainable travel across Egypt. We offer tailored group and private tours to iconic destinations like Cairo, Luxor, and the Red Sea, combining cultural immersion with eco-friendly practices. With deep-rooted partnerships and a commitment to responsible tourism, we ensure high-quality, seamless journeys that support local communities. Whether you seek adventure or relaxation, our customizable itineraries are designed to create unforgettable, sustainable travel experiences. Explore Egypt's treasures with confidence and care

Role Description
Hotel Reservation Agent will be Responsible for:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

• Identify guest reservation needs and determine appropriate room types.

• Verify availability of room type and rate.

• Follow sales techniques to maximize revenue. Input and access data in the reservation system.

• Processing payments and sending confirmation details to customers.

• Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Job Requirements

• Proven experience in the hospitality or travel industry. 

• Excellent in English.

• Bachelor's Degree.

• Excellent written and verbal communication skills.

• Customer-service Experience.

• Data entry experience.

For those who might be interested or have any recomendations kindly send your CV to:

and mention the job title

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

What is in it for you:

In 3-4 bullet points, showcase the benefits and perks of working at the property

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

Guest focused personality is essential

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

What is in it for you:

In 3-4 bullet points, showcase the benefits and perks of working at the property

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

Guest focused personality is essential

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus