215 Regional Support jobs in Egypt

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Regional Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.
• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Skills:

• Strong communication and problem-solving skills.

• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.

Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.

Enjoy a dynamic and flexible work environment with exciting opportunities.

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Regional Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.
• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Skills:

• Strong communication and problem-solving skills.

• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.

Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.

Enjoy a dynamic and flexible work environment with exciting opportunities.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The
Manager Sales Support
is a critical operational leader responsible for driving the efficiency and scalability of key functions within the Deal Operations Center (DOC). This role oversees multiple support workstreams, ensuring seamless execution of deal lifecycle processes while serving as a trusted partner to Sales leadership. The ideal candidate brings strong people leadership, operational expertise, and the ability to manage complex processes and stakeholder relationships—all with the goal of accelerating deal velocity and supporting revenue growth.

Your role in our mission

• Oversee daily operations of multiple DOC Support teams or workstreams, ensuring consistent achievement of KPIs and SLAs.
• Lead, coach, and develop supervisors and senior individual contributors, building a culture of accountability and continuous improvement.
• Manage team capacity, resource allocation, and performance metrics to optimize operational health.
• Serve as the primary escalation point for complex deal-related issues, providing solutions to prevent disruptions to sales velocity.
• Design and implement cross-functional programs to improve efficiency, scalability, and quality in deal lifecycle management.
• Act as a trusted partner to Sales leadership and collaborate closely with Finance, Legal, and Operations to streamline end-to-end processes.

Valued skills and experience

• Bachelor's degree in Business, Finance, or related field preferred.
• Numerous years of progressive experience in Deal Desk, Sales Operations, or related fields within technology/SaaS.
• Several years of direct people management experience, ideally leading team leads or supervisors.
• Strong analytical skills with proven ability to leverage data for operational decisions and performance management.
• High proficiency with Salesforce CRM and advanced Excel/G-Suite or Microsoft Office skills.
• Excellent communication and stakeholder management skills, with the ability to influence across functions and levels.
• Fluency in English is a must

Discover what we offer

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

About Us:

At Hikvision, our vision is to "Empower vision for the security and sustainable growth of the world". We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.

Be part of a team that is making a difference.

1. Leadership
   : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.

2. Culture
   : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.

3. Benefits
   : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.

Your Role:

As a Regional Technical Support Engineer, you will have below key responsibilities.

Product & Project support:

• Work with sales team to understand customer needs and analyze customer business and technical requirements.
• According to customer needs, output technical solutions, to provide customers with professional technical advice and suggestions.
• Design the technical plan of the project, including system architecture, function design and integration plan.
• According to customer needs and budget, develop reasonable technical solutions to achieve customer satisfaction solutions.
• Provide technical support to the project and customer to ensure the smooth implementation of the project.
• Responsible for product demonstration and technical defense for customers to demonstrate the functions and advantages of the product.

Customer communication:

• Communicate with customers on technical issues and solve technical problems encountered by customers in the process of project implementation.
• Assist customers to understand product technical details, answer technical questions.
• Sensitive to client's requirement and can always capture what the client want

Training and Documentation:

• Provide training to clients to familiarize them with the technical/ product knowledge required.
• Write technical documents to record technical details and solutions in the process of project implementation.

Quality control:

• Participate in quality control during project implementation to ensure that the delivered technical solutions meet quality standards.
• Feedback the problems in the project implementation process, propose improvement suggestions, and continuously optimize the project implementation process.
• Assist and Support the RMA stations in the region for the cases related with the RMA platform and the devices control the smooth of the after-sales services and customer satisfactions.

What We're Looking for:

• At least 3 years CCTV or physical security industry experience with full knowledge of technical skills.
• Experience in Product selection and solution design
• Capable to deal with both pre-sales and after sales support
• Rich experience in dealing with projects management and project issues.
• Excellent public speaking, communication and team cooperation skills.
• Good at making presentations and writing documents.
• Sensitive and always updated to new technology
• Strong logic and a sharp ability to locate technical issues
• Strong sense of responsibility at work
• Good command on written and spoken English, experience in making testing reports and feedback would be an advantage

Join us:

If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.

• Supporting the People programs/ initiatives, Learning & Development.
• Responsible to upskill staff, creating working groups to train analyst, senior analyst on managerial/strategic tasks.
• Delivery of strategic transformation projects with multiple stakeholders, i.e. transformation, business units, IT, and other partners, to ensure the execution of high-impact transformation initiatives, with goals to enhance efficiency, increase automation and improve customer experience.
• Collaborate with transformation, business and IT to deliver strategic new workflow systems and automation for all markets, e.g. Connecto, PAD automation, etc. To manage the change implementation activities including business readiness assessment, implementation and post implementation review effectively.
• Support reengineering of processes, where process is one of the many parts of the change, and provide SME input on process design, by considering efficiency, risk, and cost.
• Conducted E2E process reviews, performing audit checks to ensure process requirements are addressed.
• The purpose of this role is to support the management of Wholesale Servicing Operations, Tracking key performance indicators timely and accurate sharing of all MI and reports.

Assist in Analyzing business performance, information, and track implementation of key strategic initiatives, i.e. Connecto deployment, Pulse, others.

• Support in outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service
• Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in collaboration with other colleagues across WSO globally.
• Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
• Ensure strict adherence to internal guidelines and compliance aspects.
• Need-based escalation of decisions and ensure proper follow-up of the same
• Analyses and interprets data relating to learning retention.
• Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.
• Nurture talent and connect team to opportunities, people and resources that support them for both current and future roles.
• Lead and support on ad hoc projects, including strategic reviews, to improve quality of strategic planning as required.
• Participate in business planning activities which may include financial, technological and resource planning.
• Managing Teams with direct responsibility for recruitment, project allocation and talent development. Inspire, motivate, and drive the team.
• Ensure that all staff have SELF training plans/development plans and are being monitored. Keep aware of industry changes and opinions.
• Identifying potential risks and raising with the appropriate party

What you will need to succeed in the role:

• +8 Years of experience
• Excellent stakeholder management and communication skills
• Experience of working with Global and Regional teams
• Experience in resolving conflicts and negotiation
• Strong analytical and problem solving skills
• A resilient, self-starter capable of driving performance.
• Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels
• Proven experience in communicating and implementing overall strategic goals.
• Ability to maintain control, direction and motivation in an ever-changing environment.
• Proven process re-engineering and production management skills.
• Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
• Ability to analyze and interpret data to produce timely and accurate MI.
• Proven track of record on successful transformation projects
• Ability to manage Ad hoc transformation programs.

What additional skills will be good to have?

• Strong decision-making ability in application of rules and regulations laid down in standard procedure
• Work independently and demonstrate ways to improve customer service and exhibit ownership of business.
• Acquire and update knowledge on procedures related to relevant processes.
• Assist line manager/supervisor in driving organizational initiatives.
• Be able to learn fast and be able to understand and interpret numeric data in business reports.
• Be able to priorities in a multi-tasking dynamic environment with changing need.
• Ability to take complete ownership and facilitate end to end customer journey.

About the Role:

We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.

Responsibilities:

• Respond to customer inquiries via WhatsApp in a friendly and professional manner.
• Provide accurate information and resolve issues effectively.
• Maintain a positive attitude and deliver excellent customer service at all times.

Requirements:

• Previous experience in customer service is a plus.
• Strong command of the English language (written and spoken).
• Reliable internet connection and ability to work independently from home.
• Excellent communication and problem-solving skills.

Benefits:

• Fixed monthly salary (details shared during interview).
• great for
  students
• Gain valuable experience in customer service and remote work.
• Supportive and collaborative team environment.

please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable

This is the 1st wave of this account so there is an opportunity for promotions

so what we need

_to be graduated

_to be good at English at least b1+

_to finish your military service

what we offer for you

_transportation

_10k (8k net_2k KPIs)

_social and medical insurance

_Rotational shifts

we're very interested to have you on board

Etisalat e& is hiring now #Customer_Support agents

REQUIREMENTS

• B2 in English
• Males & Females
• Salary : 13500 K
• Location: Maadi
• 2 days off
• Training fully paid
• Medical & Social insurance
• Males & females

Job Description

We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.

You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.

⸻

Key Responsibilities

Home Care Account

• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.

• Provide support via phone, chat, and back-office tasks.

Data Entry & Outbound Account

• Collect and validate information from nurses and doctors.

• Perform outbound calls and ensure accurate data entry.

⸻

Qualifications

• Fluency in Spanish and English (B2+).

• Strong communication and organizational skills.

• Previous experience in customer service or data entry (preferred, not mandatory).

• Ability to work full-time onsite in fixed shifts.

• Professional attitude with high attention to detail

Compensation & Benefits

• Total Package: 25,200 EGP

• 22,000 EGP net salary.

• 2,200 EGP transportation allowance.

• 1,000 EGP KPI bonus.

• Social & medical insurance (after 3 months).

• Fixed shifts + weekly days off.