392 Quality Specialist jobs in Egypt

Role Description

This is a full-time hybrid role for a Quality Specialist located in Giza. The Quality Specialist will be responsible for conducting daily quality control activities, performing quality audits, ensuring quality standards are met, and assisting with quality assurance processes. The role involves a combination of office-based work and remote work. Effective communication and collaboration with various departments will be essential for maintaining high-quality standards.

Qualifications

• Strong Quality Control and Quality Auditing skills
• Experience in Quality Assurance
• Excellent Analytical Skills
• Effective Communication skills
• Bachelor's degree in a relevant field
• Proficiency in using quality management software and tools
• Attention to detail and ability to multitask
• Previous experience in a similar role is advantageous

Role Description

This is a full-time role for a Quality Specialist based in Cairo. The Quality Specialist will be responsible for performing quality audits, executing quality control procedures, and ensuring compliance with quality assurance standards. Daily tasks include analyzing and interpreting data, conducting inspections, and preparing quality reports. The specialist will also collaborate with different departments to ensure consistent quality standards are maintained throughout the organization.

Qualifications

• Strong Quality Control and Quality Auditing skills
• Proficient in Quality Assurance techniques and practices
• Excellent Analytical Skills
• Effective Communication skills
• Detail-oriented with a focus on continuous improvement
• Ability to work independently and within a team
• Bachelor's degree in a relevant field or equivalent work experience
• Experience in a similar role is a plus

• Responsible for assuring the implementation of company s policies & procedures concerning the set food safety & Quality standards and Hygiene.
• Responsible for delivering the full understand of the required quality practices that requested by the crew in the branch.
• Responsible for delivering convenient training programs to the staff in order to ensure the full awareness & alignment of the staff with the Quality best practices.
• Responsible for Ensuring the staff s Implementation of the procedures of Quality, Hygiene & Food Safety and commitment to wearing the uniform, maintaining their personal cleanliness and hygiene.
• Responsible for assuring the optimum level of Maintenance activities within the concerned branches.
• Responsible for preparing track records for all Quality incidents, analyzing them, participates in solving it & finally report them to the area manager on monthly basis.
• Conduct ongoing on-job training for managers & staff to assure service level standards.
• Responsible for designing his work plan on monthly/weekly basis, while reviewing the quality track record of the concerned branches to be able to build a full image of the branch till date of visit.

• Proven work experience as a Quality Assurance Specialist or similar role
• Working knowledge of tools, methods and concepts of quality assurance
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• Strong attention to detail
• Relevant training and/or certifications as a Quality Assurance Specialist

Quality Specialist :

5 years of experience in contracting companies

preferably in the same field.

5 years of experience in contracting companies

preferably in the same field.

Quality Specialist :

5 years of experience in contracting companies

preferably in the same field.

Responsibilities

1. Conduct regular and surprise audits on various service processes to ensure compliance with internal policies, quality standards, and regulatory guidelines.
2. Evaluate the quality of services by reviewing documents, customer feedback, and observing the actual service delivery process.
3. Document and report any deviations from quality standards or procedures, and recommend corrective actions to address deficiencies.
4. Ensure the organisation adheres to laws, regulatory requirements, industry standards, and internal quality benchmarks.
5. Create and maintain audit checklists that reflect current quality standards and procedures for the services provided.
6. Work with operations, customer service, and other departments to review audit findings and ensure corrective actions are implemented.
7. Document audit findings, trends, and improvement opportunities in detailed reports for management.
8. Review customer complaints, feedback, and suggestions as part of the quality control process, identifying trends for improvement.
9. Participate in quality improvement programs and suggest adjustments to service delivery processes.
10. Assist in training employees on quality standards and procedures to enhance service delivery.

Qualifications

1. Bachelor's degree in Quality Management, Business Administration, or a related field.
2. Relevant certifications such as ISO Auditor certification are an added advantage.
3. 3–5 years of experience in quality control, auditing, or process improvement in the healthcare industry.
4. Familiarity with quality management systems and auditing procedures.

Job Summary:

The Quality Specialist is responsible for monitoring, evaluating, and improving the quality of customer interactions across multiple channels (voice, email, chat, or social media). The role ensures that agents adhere to company standards, client requirements, and compliance guidelines. The Quality Specialist works closely with operations, training, and management teams to drive continuous improvement, enhance customer satisfaction, and support business excellence.

Key Responsibilities:

Monitor and evaluate customer interactions against defined quality standards (calls, chats, emails, etc.).

Provide constructive feedback and coaching to agents to improve performance.

Prepare and analyze quality reports to identify trends, gaps, and areas of improvement.

Collaborate with trainers and team leaders to align on performance development plans.

Ensure compliance with client requirements, internal policies, and industry regulations.

Conduct calibration sessions with operations and clients to maintain scoring consistency.

Support root cause analysis for performance issues and recommend corrective actions.

Identify process improvement opportunities to enhance efficiency and customer experience.

Maintain accurate documentation of quality evaluations and coaching sessions.

Assist in developing and updating quality monitoring forms, scorecards, and guidelines.

Qualifications & Requirements:

Bachelor's degree or equivalent work experience (preferred in Business, Communications, or related field).

Minimum 1–2 years of experience in a Quality Assurance or Quality Specialist role within the BPO industry.

Strong communication skills (verbal and written).

Proficiency in MS Office (Excel, PowerPoint, Word) and QA tools/software.

Analytical mindset with attention to detail.

Ability to provide constructive feedback and drive performance improvement.

Strong knowledge of customer service metrics (CSAT, NPS, FCR, AHT, etc.).

English language proficiency (Minimum B2 level or above).

Key Competencies:

Quality & Compliance focus

Analytical & Problem-Solving Skills

Coaching & Feedback delivery

Collaboration & Teamwork

Customer-Centric Mindset

Adaptability & Continuous Improvement

Requirements:

Experience in #telecommunications companies is a must (Vodafone – Orange – WE – Etisalat Misr – Etisalat UAE – DU – AT&T – Verizon).

Excellent English communication skills ( B2 English speaker)

Previous #experience as a Quality Analyst or in a similar role is required.

Strong computer skills with knowledge of QA databases and applications.

If you meet the requirements and are ready to take the next step in your career, we'd love to hear from you

Work location: Maadi ( Technology park)

Company Description

Deli Techno started in early 2018, providing a team of skilled designers who create outstanding designs compatible with various visions. Our goal is to continually improve our systems and services to better serve our customers. We aspire to become a leading pioneer in the design industry.

Role Description

This is a full-time, on-site role for a Quality Specialist located in Alexandria, Egypt. The Quality Specialist will be responsible for conducting quality control, quality assurance, and quality auditing tasks. Daily responsibilities include analyzing production processes, maintaining quality standards, and ensuring the highest level of product quality. The role requires regular communication with team members to address and resolve quality issues.

Qualifications

• Strong analytical skills to evaluate production processes and outcomes
• Knowledge and experience in quality control and quality assurance
• Skilled in quality auditing procedures
• Excellent communication skills to effectively collaborate with team members
• Attention to detail and strong organizational skills
• Bachelor's degree in a related field or equivalent work experience
• Experience in the design or manufacturing industry is must