23 Quality Assurance Management jobs in Egypt
Process Improvement Specialist
Vodafone
Posted today
Job Viewed
Job Description
**What you’ll do**:
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
This advertiser has chosen not to accept applicants from your region.
0
Process Improvement Engineer AI & Automation
Gizeh, Al Jizah
Future Group
Posted 19 days ago
Job Viewed
Job Description
Position Overview
The Process Improvement Engineer will play a critical role in evaluating and re-engineering business processes across departments using AI, automation, and data-driven approaches. You will collaborate with cross-functional teams to identify inefficiencies, define solutions, and implement tools that improve productivity, scalability, and quality.
This role is ideal for someone who thrives at the intersection of business operations and technology and who is passionate about driving change through innovation.
Key Responsibilities-
Analyze existing business processes to identify inefficiencies and automation opportunities
-
Design, test, and implement automation workflows using AI tools and automation platforms
-
Collaborate with internal teams, including business stakeholders, project managers, and technical staff, to gather requirements and align on goals
-
Lead initiatives to streamline workflows, improve turnaround times, and increase operational efficiency
-
Develop documentation, training materials, and support change management initiatives
-
Monitor, maintain, and continuously improve implemented automation solutions
-
Stay current with emerging technologies in AI, automation, and digital transformation
-
Ensure compliance with data privacy, security, and company-wide standards in all implementations
-
Bachelors degree in Engineering, Computer Science, Information Systems, Business, or a related field
- Proven years of experience in process improvement, automation, or business analysis roles
-
Proven ability to document, redesign, and implement business processes
-
Strong analytical, problem-solving, and communication skills
-
Project management experience and ability to handle cross-functional collaboration
-
Familiarity with digital transformation frameworks and tools
-
Experience in the translation/localization industry is a plus, but not mandatory
-
Fluency in English; Arabic is a plus
-
Competitive salary and performance-based bonus
-
A flexible hybrid working environment
-
Opportunities for career growth and continuous learning
-
Exposure to cutting-edge AI and automation projects
-
An inclusive and collaborative work culture that values innovation
-
The chance to shape the digital future of a global company
This advertiser has chosen not to accept applicants from your region.
1
Quality Assurance
MENA Alliances
Posted today
Job Viewed
Job Description
Your Role Responsibilities:
Analyzing users stories and/use cases/requirements for validity and feasibility
Collaborate closely with other team members and departments
- Execute all levels of testing (System, Integration, and Regression)
- Design and develop automation scripts when needed
- Detect and track software defects and inconsistencies
- Provide timely solutions
- Provide support and documentation
Your Role Requirements: A bachelor's degree in computer science or related field.
- Up-to-date knowledge of software test design and testing methodologies.
- Working knowledge of manual test techniques and compatibility with various software programs.
- Basic Automatic experience.
- Working knowledge of programming.
- Excellent communication and critical thinking skills.
- Good organizational skills and detail-oriented mindset.
- Good time-management skills.
- Great interpersonal and communication skills.
**Job Type**: Contract
Pay: E£17,171.42 per month
Analyzing users stories and/use cases/requirements for validity and feasibility
Collaborate closely with other team members and departments
- Execute all levels of testing (System, Integration, and Regression)
- Design and develop automation scripts when needed
- Detect and track software defects and inconsistencies
- Provide timely solutions
- Provide support and documentation
Your Role Requirements: A bachelor's degree in computer science or related field.
- Up-to-date knowledge of software test design and testing methodologies.
- Working knowledge of manual test techniques and compatibility with various software programs.
- Basic Automatic experience.
- Working knowledge of programming.
- Excellent communication and critical thinking skills.
- Good organizational skills and detail-oriented mindset.
- Good time-management skills.
- Great interpersonal and communication skills.
**Job Type**: Contract
Pay: E£17,171.42 per month
This advertiser has chosen not to accept applicants from your region.
2
Quality Assurance Head
Sandoz
Posted today
Job Viewed
Job Description
Lead the Quality Assurance function thereby ensuring that all processes and procedures, tasks, responsibilities and projects are in compliance with all pharmaceutical laws, Quality Manual and Policies as well as Industry Best Practices.
- Comprise special GxP requirements.
- Ensure that all quality relevant processes are compliant and that non-compliance is appropriately addressed via corrective & preventive actions (CAPA) and/or escalation of issues
- Ensure implementation of applicable Quality Standards and governance processes and all regulatory controls are in place in relevant process steps
- Ensure adherence to GxP, any further legal and company internal regulations for manufacturing, control and distribution operations and to HSE guidelines and requirements
- Ensure implementation of defined Key Quality Indicators in the area of responsibility to monitor on an on-going basis that relevant processes are in control and compliant. -Ensure regularly review and assessment of KQIs at the Leadership Team level.
- Ensure adequate escalation of issues and support their timely resolution & provide quality oversight for deviations and adequate corrective and preventive actions (CAPA’s) are implemented.
- Provide quality oversight for planned changes.
- Adequate regulatory inspection preparation, management and follow-up in the area of responsibility.
- Communication with local Health Authorities is adequately shared within the organization and commitments tracked and closed on time.
- Implementation of adequate training within the area of responsibility for all GXP activities by defining, planning and supporting training activities.
- Ensure that processes are in place to communicate country specific requirements to the Region and headquarter organizations for all GXP areas and assess their implications for the compliance of existing processes and systems.
- Initiate remediation activities, as necessary, to ensure ongoing compliance.
- Adequate processing of complaints.
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
- University degree
- Extensive experience in Operation Management and Execution with people management experience
- Sustained Performance & Behavior
- Good understanding of country, regional and local dynamics
- Demonstrated ability to think broadly and innovate within the Pharmaceutical business
- Working knowledge of Pharmaceutical procedures and trends
**Division**
- SANDOZ
**Business Unit**
- Commercial OPS SIR SZ
**Country**
- Egypt
**Work Location**
- Cairo
**Company/Legal Entity**
- HEXAL EGY
**Functional Area**
- Quality
**Job Type**
- Full Time
**Employment Type**
- Regular
**Shift Work**
- No
**Early Talent**
- No
- Comprise special GxP requirements.
- Ensure that all quality relevant processes are compliant and that non-compliance is appropriately addressed via corrective & preventive actions (CAPA) and/or escalation of issues
- Ensure implementation of applicable Quality Standards and governance processes and all regulatory controls are in place in relevant process steps
- Ensure adherence to GxP, any further legal and company internal regulations for manufacturing, control and distribution operations and to HSE guidelines and requirements
- Ensure implementation of defined Key Quality Indicators in the area of responsibility to monitor on an on-going basis that relevant processes are in control and compliant. -Ensure regularly review and assessment of KQIs at the Leadership Team level.
- Ensure adequate escalation of issues and support their timely resolution & provide quality oversight for deviations and adequate corrective and preventive actions (CAPA’s) are implemented.
- Provide quality oversight for planned changes.
- Adequate regulatory inspection preparation, management and follow-up in the area of responsibility.
- Communication with local Health Authorities is adequately shared within the organization and commitments tracked and closed on time.
- Implementation of adequate training within the area of responsibility for all GXP activities by defining, planning and supporting training activities.
- Ensure that processes are in place to communicate country specific requirements to the Region and headquarter organizations for all GXP areas and assess their implications for the compliance of existing processes and systems.
- Initiate remediation activities, as necessary, to ensure ongoing compliance.
- Adequate processing of complaints.
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
- University degree
- Extensive experience in Operation Management and Execution with people management experience
- Sustained Performance & Behavior
- Good understanding of country, regional and local dynamics
- Demonstrated ability to think broadly and innovate within the Pharmaceutical business
- Working knowledge of Pharmaceutical procedures and trends
**Division**
- SANDOZ
**Business Unit**
- Commercial OPS SIR SZ
**Country**
- Egypt
**Work Location**
- Cairo
**Company/Legal Entity**
- HEXAL EGY
**Functional Area**
- Quality
**Job Type**
- Full Time
**Employment Type**
- Regular
**Shift Work**
- No
**Early Talent**
- No
This advertiser has chosen not to accept applicants from your region.
3
Quality Assurance Engineer
Electrolux
Posted today
Job Viewed
Job Description
Be part of something bigger. Decode the future.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home.
What you'll do:
The position is responsible for ensuring that a company's products and processes meet established quality standards by identifying shortfalls, developing corrective measures, and implementing quality control systems.
**In detail, you will**:
- Responsible for process and system quality audits against all standards.
- Ensure adherence to the Quality management system.
- Analyze Quality data coming from customer feedback, product control and capability analysis.
- Create and follow-up actions related to continuous improvement in relation of the KPIs results and analysis.
- Work closely with the manufacturing team to create and update FMEA.
- Establishing the required action plans to improve final product & customer returns KPIs
- Implement the requirement of quality management system ISO 9001-2015.
- Generate & create ideas and techniques for continuous improvement related to this area of interest to minimize the cost of processing or inspection.
Qualifications:
- Bachelor’s degree engineering, (Mechanical/Mechatronics are preferred)
- Experience: 0-3 years of experience in quality and preferred with industrial quality.
- Fluent Spoken and written command of English language.
- Strong Logical and analytical thinking.
- Problem solving skills through innovation and creativity
Where you'll be:
You will be based at Electrolux Manufacturing Site at 10th of Ramadan City
- Sharkia Governate
- Egypt.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find out more on:
Electrolux Group
(#LI-SS3)
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home.
What you'll do:
The position is responsible for ensuring that a company's products and processes meet established quality standards by identifying shortfalls, developing corrective measures, and implementing quality control systems.
**In detail, you will**:
- Responsible for process and system quality audits against all standards.
- Ensure adherence to the Quality management system.
- Analyze Quality data coming from customer feedback, product control and capability analysis.
- Create and follow-up actions related to continuous improvement in relation of the KPIs results and analysis.
- Work closely with the manufacturing team to create and update FMEA.
- Establishing the required action plans to improve final product & customer returns KPIs
- Implement the requirement of quality management system ISO 9001-2015.
- Generate & create ideas and techniques for continuous improvement related to this area of interest to minimize the cost of processing or inspection.
Qualifications:
- Bachelor’s degree engineering, (Mechanical/Mechatronics are preferred)
- Experience: 0-3 years of experience in quality and preferred with industrial quality.
- Fluent Spoken and written command of English language.
- Strong Logical and analytical thinking.
- Problem solving skills through innovation and creativity
Where you'll be:
You will be based at Electrolux Manufacturing Site at 10th of Ramadan City
- Sharkia Governate
- Egypt.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find out more on:
Electrolux Group
(#LI-SS3)
This advertiser has chosen not to accept applicants from your region.
4
Quality Assurance Executive
BayanTech
Posted today
Job Viewed
Job Description
**Duties and Responsibilities**:
- Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties.
- Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance.
- Collect and document business requirements for project and process improvement/automation efforts.
- Perform an internal audit to make sure that all departments are working by the officially agreed process.
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
- Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
- Identify issues and risks.
- Bring inconsistencies and problems to the attention of management.
- Participate in solving problems.
- Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
- Extract reports and provide a high-level analysis of data for review.
- Participate in the planning of QA department objectives.
- Manage and improve the quality control process.
- Set goals and metrics, and report on quality control results continuously.
- Communicate quality concerns with stakeholders.
- Developing test plans and test cases to ensure that our services meet quality standards.
- Working with cross-functional teams to ensure that quality is built into the product development process.
- Investigating and resolving any quality-related issues that arise.
- Continuously improving the QA process to ensure that it is effective and efficient.
**Skills/Qualifications**:
- Previous working experience in the localization industry minimum of 2 years is preferable.
- Previous working experience as a Quality Specialist minimum of 2 years.
- Working knowledge of tools, methods, and concepts of quality assurance.
- Bachelors in business administration, computer science, or a similar relevant field.
- Excellent organizational and time management skills.
- Outstanding communication and presentation skills.
- Critical thinker & self-motivated.
- Creative problem solver.
- Great analytical skills.
- Data-driven approach.
- Excellent in MS Office, Adobe Acrobat, and PowerPoint (many reports and presentations will be required)
- Fluent in English.
- Strong Leadership and Communication skills.
- Knowledge of ISO 9001:2015 & ISO 17100:2015 is preferable.
- Background localization & translation industry is preferable.
- Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties.
- Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance.
- Collect and document business requirements for project and process improvement/automation efforts.
- Perform an internal audit to make sure that all departments are working by the officially agreed process.
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
- Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
- Identify issues and risks.
- Bring inconsistencies and problems to the attention of management.
- Participate in solving problems.
- Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
- Extract reports and provide a high-level analysis of data for review.
- Participate in the planning of QA department objectives.
- Manage and improve the quality control process.
- Set goals and metrics, and report on quality control results continuously.
- Communicate quality concerns with stakeholders.
- Developing test plans and test cases to ensure that our services meet quality standards.
- Working with cross-functional teams to ensure that quality is built into the product development process.
- Investigating and resolving any quality-related issues that arise.
- Continuously improving the QA process to ensure that it is effective and efficient.
**Skills/Qualifications**:
- Previous working experience in the localization industry minimum of 2 years is preferable.
- Previous working experience as a Quality Specialist minimum of 2 years.
- Working knowledge of tools, methods, and concepts of quality assurance.
- Bachelors in business administration, computer science, or a similar relevant field.
- Excellent organizational and time management skills.
- Outstanding communication and presentation skills.
- Critical thinker & self-motivated.
- Creative problem solver.
- Great analytical skills.
- Data-driven approach.
- Excellent in MS Office, Adobe Acrobat, and PowerPoint (many reports and presentations will be required)
- Fluent in English.
- Strong Leadership and Communication skills.
- Knowledge of ISO 9001:2015 & ISO 17100:2015 is preferable.
- Background localization & translation industry is preferable.
This advertiser has chosen not to accept applicants from your region.
5
Software Pqe (Quality Assurance)
Brightskies
Posted today
Job Viewed
Job Description
**RESPONSIBILITIES/DUTIES**: This includes but is not limited to:
- In the context of complex automotive projects with multiple teams working in parallel, manage the quality of the intermediate and final deliveries (inter-team deliveries and customer deliveries).
- Execute both random inspections and planned audits on different work products in the project.
- Identify and evaluate quality metrics and present them to management and customers.
- Proactively support project managers to plan corrective actions to improve quality.
- Execute different quality audits on selected projects inside the organization.
**REQUIREMENTS**:
- Bachelor’s degree in Electronic Engineering /Computer Engineering /Computer Science or equivalent combination of education/experience.
- 3+ years of hands-on experience in the Software Quality Assurance / Software Development field.
- Strong knowledge of Agile, CMMI, ASPICE 3.1, and ISO26262.
- Experience with the Software development process, Systems engineering methodologies, and test techniques.
- Ability to troubleshoot issues to resolution. Strong problem solving and root cause analysis skills.
- Capability to enforce discipline and process compliance within complex project environments.
- Excellent communication and negotiation skills with other teams and the customer.
- Very good English language (spoken and written) is required.
**Job Features**:
- Job Category- Embedded
- In the context of complex automotive projects with multiple teams working in parallel, manage the quality of the intermediate and final deliveries (inter-team deliveries and customer deliveries).
- Execute both random inspections and planned audits on different work products in the project.
- Identify and evaluate quality metrics and present them to management and customers.
- Proactively support project managers to plan corrective actions to improve quality.
- Execute different quality audits on selected projects inside the organization.
**REQUIREMENTS**:
- Bachelor’s degree in Electronic Engineering /Computer Engineering /Computer Science or equivalent combination of education/experience.
- 3+ years of hands-on experience in the Software Quality Assurance / Software Development field.
- Strong knowledge of Agile, CMMI, ASPICE 3.1, and ISO26262.
- Experience with the Software development process, Systems engineering methodologies, and test techniques.
- Ability to troubleshoot issues to resolution. Strong problem solving and root cause analysis skills.
- Capability to enforce discipline and process compliance within complex project environments.
- Excellent communication and negotiation skills with other teams and the customer.
- Very good English language (spoken and written) is required.
**Job Features**:
- Job Category- Embedded
This advertiser has chosen not to accept applicants from your region.
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6
Senior Quality Assurance Specialist
NAOS Solutions
Posted today
Job Viewed
Job Description
**NAOS Talents **is looking to hire a **Senior Quality Assurance Specialist **for **a leading global car-sharing company.**
- **Objectives of this Role**:
- Interpret, build upon, and comply with company quality assurance standards.
- Carefully maintain a complaint and nonconformance processing through records. and tracking systems, including root causes and corrective actions.
- Document quality assurance activities with internal reporting and audits.
- Develop new standards for service with improvements as needed and create testing protocols for implementation across all service lines.
- Identify training needs and take action to ensure company-wide compliance.
- **Daily and Monthly Responsibilities**:
- Providing high-quality car and driver services meeting customer needs in car rental services and providing them with quality services.
- Preparing and implementing quality assurance policies and procedures.
- Performing routine inspections and quality tests.
- Plan, execute, and oversee inspection and testing of services to confirm quality conformance to specifications and deliverables.
- Assist operations in tracking, documenting, and reporting quality issues.
- Analyze and investigate customers' complaints or reported quality issues to ensure closure following company policies and procedures.
- Documenting quality assurance activities and creating audit reports.
- Seek customer satisfaction, taking into account their requirements.
- Making recommendations for improvement.
- Increase customer satisfaction by managing Google Customer Reviews and company ratings on RentalCars.
- Identification of measures for a sustainable increase in customer satisfaction and service quality and to reduce customer complaints.
- Develop or update company inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
- Analyzing problem logs to identify and report recurring issues to the quality manager.
- Addressing and discussing issues and proposed solutions with the quality manager
**Education, Skills & Qualifications**:
- Bachelor’s degree in any related field.
- Years of Experience**: 4 - 6 Years of experience**
- Valid driver’s license.
- Work under mínimal supervision and have excellent time management skills.
- Professional certification, such as **Six Sigma or Quality Auditor.**:
- Superb computer competence, including database management.
- Knowledge of quality assurance terminology, methods, and tools.
- Analytical, problem-solving, and decision-making skills.
- Good communication skills, both verbal and written.
- Strong attention to detail.
- Background in customer experience management.
- Excellent written and verbal communication skills in English.
- Demonstrated knowledge of testing best practices, version control practices, and defect management practices.
**Salary and Benefits**:
- Gross Salary Range**:9,000 - 13,000 LE**
- Bonus Scheme: 1 Month bonus based on evaluation - Paid quarterly
- Medical Insurance Coverage
- Social Insurance
- **Objectives of this Role**:
- Interpret, build upon, and comply with company quality assurance standards.
- Carefully maintain a complaint and nonconformance processing through records. and tracking systems, including root causes and corrective actions.
- Document quality assurance activities with internal reporting and audits.
- Develop new standards for service with improvements as needed and create testing protocols for implementation across all service lines.
- Identify training needs and take action to ensure company-wide compliance.
- **Daily and Monthly Responsibilities**:
- Providing high-quality car and driver services meeting customer needs in car rental services and providing them with quality services.
- Preparing and implementing quality assurance policies and procedures.
- Performing routine inspections and quality tests.
- Plan, execute, and oversee inspection and testing of services to confirm quality conformance to specifications and deliverables.
- Assist operations in tracking, documenting, and reporting quality issues.
- Analyze and investigate customers' complaints or reported quality issues to ensure closure following company policies and procedures.
- Documenting quality assurance activities and creating audit reports.
- Seek customer satisfaction, taking into account their requirements.
- Making recommendations for improvement.
- Increase customer satisfaction by managing Google Customer Reviews and company ratings on RentalCars.
- Identification of measures for a sustainable increase in customer satisfaction and service quality and to reduce customer complaints.
- Develop or update company inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
- Analyzing problem logs to identify and report recurring issues to the quality manager.
- Addressing and discussing issues and proposed solutions with the quality manager
**Education, Skills & Qualifications**:
- Bachelor’s degree in any related field.
- Years of Experience**: 4 - 6 Years of experience**
- Valid driver’s license.
- Work under mínimal supervision and have excellent time management skills.
- Professional certification, such as **Six Sigma or Quality Auditor.**:
- Superb computer competence, including database management.
- Knowledge of quality assurance terminology, methods, and tools.
- Analytical, problem-solving, and decision-making skills.
- Good communication skills, both verbal and written.
- Strong attention to detail.
- Background in customer experience management.
- Excellent written and verbal communication skills in English.
- Demonstrated knowledge of testing best practices, version control practices, and defect management practices.
**Salary and Benefits**:
- Gross Salary Range**:9,000 - 13,000 LE**
- Bonus Scheme: 1 Month bonus based on evaluation - Paid quarterly
- Medical Insurance Coverage
- Social Insurance
This advertiser has chosen not to accept applicants from your region.
7
Senior Quality Assurance Engineer
Curenta
Posted today
Job Viewed
Job Description
We are looking for a Quality Assurance Engineer to develop and execute exploratory and automated tests to ensure product quality.
Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the beginning, and enjoy the ride of changing the shape of industries, this job is for you.
**About the Job**:
QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics
Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.
**Responsibilities**:
- Plan, execute, and oversee inspection and testing of products to confirm quality and conformance to specifications and deliverables
- Assist operations in tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety goals KPIs
- Analyze and investigate product complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
- Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
- Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
- Provide training and support to the quality assurance team that includes systems, policies, procedures, and core processes
**Qualifications**:
- 3+ years of experience as Quality Assurance Engineer
- Superb computer competence, including database management
- Knowledge of quality assurance terminology, methods, and tools
- Experience with a variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies, and others.
- Having programming skills to automate test cases, is a plus
- Experience with automation testing tools like Selenium, JMeter,etc, is a plus
- Understanding of unit-testing, integration testing, acceptance testing, load testing, and performance testing
- Experience with web security technology
- Experience with software QA processes and tools like Testim, Autify, Kobiton, testRigor,etc, is preferred
- Excellent analytical, problem-solving, detail-oriented, and decision-making skills
- Demonstrated knowledge of testing best practices, version control practices, and defect management practices
- Understanding of Agile/Scrum methodology
Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the beginning, and enjoy the ride of changing the shape of industries, this job is for you.
**About the Job**:
QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics
Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.
**Responsibilities**:
- Plan, execute, and oversee inspection and testing of products to confirm quality and conformance to specifications and deliverables
- Assist operations in tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety goals KPIs
- Analyze and investigate product complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
- Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
- Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
- Provide training and support to the quality assurance team that includes systems, policies, procedures, and core processes
**Qualifications**:
- 3+ years of experience as Quality Assurance Engineer
- Superb computer competence, including database management
- Knowledge of quality assurance terminology, methods, and tools
- Experience with a variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies, and others.
- Having programming skills to automate test cases, is a plus
- Experience with automation testing tools like Selenium, JMeter,etc, is a plus
- Understanding of unit-testing, integration testing, acceptance testing, load testing, and performance testing
- Experience with web security technology
- Experience with software QA processes and tools like Testim, Autify, Kobiton, testRigor,etc, is preferred
- Excellent analytical, problem-solving, detail-oriented, and decision-making skills
- Demonstrated knowledge of testing best practices, version control practices, and defect management practices
- Understanding of Agile/Scrum methodology
This advertiser has chosen not to accept applicants from your region.
8
Team Lead, Quality Assurance
Mrsool
Posted today
Job Viewed
Job Description
**Role Description**
The Quality Team Leader plays a critical role in ensuring the highest standards of quality and continuous improvement within the organization. They are responsible for leading a team of quality professionals and overseeing the implementation and maintenance of quality management systems and processes.
**Key Responsibilities**:
- Leadership and Team Management:
- Quality Management Systems:
- Process Improvement:
- Training and Development:
- Stakeholder Collaboration:
- Provide strong leadership to the quality team, setting clear expectations, and fostering a collaborative and supportive work environment.
- Delegate tasks, monitor performance, and provide guidance and feedback to team members for their professional growth.
- Develop, implement, and maintain effective quality management systems to comply with industry standards and regulatory requirements.
- Ensure adherence to quality policies, procedures, and guidelines across the organization.
- Conduct regular audits, inspections, and assessments to identify areas for improvement and monitor compliance.
- Identify opportunities for process improvement and efficiency gain within the quality management systems.
- Collaborate with cross-functional teams to implement process enhancements and promote a culture of continuous improvement.
- Track and analyze quality metrics to monitor performance and identify trends or issues that require corrective actions.
- Develop and deliver training programs related to quality management, quality control, and process improvement.
- Provide ongoing training and support to team members to enhance their skills and knowledge in quality management practices.
- Collaborate with internal stakeholders, such as operations, partnership, and product development teams, to ensure the implementation of quality standards throughout the entire product lifecycle.
- Liaise with customers, suppliers, and external auditors to address quality-related concerns and facilitate effective communication.
**Qualifications**:
- Bachelor’s degree.
- 4-6 years of experience in quality.
- Strong knowledge of quality management system and methodologies.
- Certified COPC and six sigma is a must
- Excellent leadership and team management skills, with a proven ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to analyze complex data and make informed decisions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
The Quality Team Leader plays a critical role in ensuring the highest standards of quality and continuous improvement within the organization. They are responsible for leading a team of quality professionals and overseeing the implementation and maintenance of quality management systems and processes.
**Key Responsibilities**:
- Leadership and Team Management:
- Quality Management Systems:
- Process Improvement:
- Training and Development:
- Stakeholder Collaboration:
- Provide strong leadership to the quality team, setting clear expectations, and fostering a collaborative and supportive work environment.
- Delegate tasks, monitor performance, and provide guidance and feedback to team members for their professional growth.
- Develop, implement, and maintain effective quality management systems to comply with industry standards and regulatory requirements.
- Ensure adherence to quality policies, procedures, and guidelines across the organization.
- Conduct regular audits, inspections, and assessments to identify areas for improvement and monitor compliance.
- Identify opportunities for process improvement and efficiency gain within the quality management systems.
- Collaborate with cross-functional teams to implement process enhancements and promote a culture of continuous improvement.
- Track and analyze quality metrics to monitor performance and identify trends or issues that require corrective actions.
- Develop and deliver training programs related to quality management, quality control, and process improvement.
- Provide ongoing training and support to team members to enhance their skills and knowledge in quality management practices.
- Collaborate with internal stakeholders, such as operations, partnership, and product development teams, to ensure the implementation of quality standards throughout the entire product lifecycle.
- Liaise with customers, suppliers, and external auditors to address quality-related concerns and facilitate effective communication.
**Qualifications**:
- Bachelor’s degree.
- 4-6 years of experience in quality.
- Strong knowledge of quality management system and methodologies.
- Certified COPC and six sigma is a must
- Excellent leadership and team management skills, with a proven ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to analyze complex data and make informed decisions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
This advertiser has chosen not to accept applicants from your region.
9