218 Quality Assurance Analyst jobs in Egypt

About us:

Elsewedy Electric: Powering Progress, Empowering PeoplE

For over 80 years
, Elsewedy Electr
ic has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.

This job opportunity is offere
d by Elsewedy Electric Graduate Development Program
The program is designed for Graduates with 0-2 years' of experience. The program offers various job rotations, mentorships, coaching & trainings. 2023 & 2024 Graduates are welcomed to apply

Roles & Responsibilities:

Requirement Gathering:

• Collaborate with project managers, engineers, and procurement teams to understand business needs and challenges.
• Conduct interviews and workshops to gather and document functional and technical requirements.

Process Analysis and Documentation:

• Analyze existing business processes and workflows within the EPC domain.
• Create detailed process maps, flowcharts, and business requirement documents (BRDs).

Solution Design and Support:

• Work with IT and development teams to design and implement software solutions tailored to EPC projects.

Data Analysis and Reporting:

• Use data analysis tools (e.g., SQL, Excel, Power BI) to extract insights and support decision-making.
• Develop dashboards and reports to track project performance, procurement status, and construction timelines.

You're a great fit if you have:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 0-2 Years' of experience in the same field.
• Fluent Written and Verbal English is a
  must and French is additional.

Technical Requirements:

• Proficiency in data analysis tools (e.g., SQL, Excel, Power BI) and programming languages (e.g., Python, Java) is a plus.
• Ability to create and analyze BPMN diagrams to clearly model business processes.
• Capability to evaluate workflows, identify inefficiencies, and recommend improvements.
• Understanding of software development concepts, system integration, and technical documentation.
• Proficiency in documenting current and future state processes using modeling tools such as Visio.
• Strong problem-solving skills to assess process impact and determine root causes.
• Experience collaborating with technical teams and business stakeholders to gather and clarify requirements.
• Familiarity with BPMN tools and project collaboration platforms (e.g., Jira, Confluence, Git).
• Understanding of APIs, databases, and system integrations.

Role Overview:

The QA Analyst plays a critical role in executing and automating functional and non-functional testing for Generative AI-driven applications. This role ensures AI models, APIs, and user interfaces are reliable, scalable, and secure by implementing robust test cases and automation frameworks.

Your Role:

• Functional Testing

• Execute end-to-end (E2E), integration to validate AI-driven actions and ensure that the product functions correctly as per the specified requirements.

• Validate workflows, user journeys, API interactions, and AI model outputs align with business logic.

• Conduct UI/UX testing to validate accessibility, responsiveness, and usability across devices and browsers.

• Support user acceptance testing activities.

• Data and AI Model Validation

• Validate input datasets for training, testing, and fine-tuning of AI models.

• Ensure data integrity, preprocessing workflows, and real-world alignment of synthetic data.

• Validate data pipelines and data flow between the AI model, backend services, and frontend.

• Test models against predefined scenarios, including edge cases and adversarial inputs.

• Non-Functional Testing

• Support performance, load, and stress testing using tools such as JMeter.

• Simulate heavy traffic and concurrent users to test scalability.

• Benchmark against service-level agreements (SLAs).

• Test for vulnerabilities in data handling, API endpoints, and the AI model.

• Ensure secure handling of sensitive data (e.g., input/output data used in AI processes).

• Deployment and Post-Deployment Testing

• Automate test cases for regression and frequent deployments.

• Validate new builds, releases, and updates continuously.

• Track defects, log issues, and verify fixes in collaboration with development teams.

• Monitor production model performance and analyze results for quality improvements.

• Automation & API Testing

• Implement test automation for functional and regression testing using Selenium, Cypress, and Robot Framework.

• Conduct API testing using Postman, SoapUI to validate backend service interactions.

• Assist in security and compliance validation, ensuring data protection and regulatory adherence.

Your Profile:

• 3 to 6 years of experience in quality assurance, with a focus on functional and integration testing.

• Hands-On Experience with
Python
and RPA tools

• Proficiency in
test automation tools
(Robot Framework, Selenium, Cypress) and
API testing
(Postman, SoapUI).

• Strong knowledge of
AI model validation techniques
and data integrity testing.

• Familiarity with performance testing tools (e.g., JMeter) and security best practices.

• Experience working in agile environments with
CI/CD pipeline integration.

• Strong analytical skills with attention to detail in test execution and reporting

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We're changing the way people think about customer service, and we need your help

We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.

As Quality Assurance Analyst (Italian/English Bilingual), You Will…

• Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed
• Complete Quality Assurance and coaching session reports on a weekly basis
• Attend and participate in meetings with supervisors and managers to review monitoring lists
• Attend and participate in partner and internal calibration meetings
• Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers
• Report scripting problems or questions from callers to appropriate departments
• Distribute partner and company related correspondence to all CSRs/Tier 2 team members
• Perform other duties as assigned

As Quality Assurance Analyst (Italian/English Bilingual), You Have…

• High school diploma or equivalent (required)
• Must be fluent in Italian and English, written and oral
• 1 year of front-line contact center experience (preferred)
• 1-2 years of Quality Assurance experience (preferred)
• Intermediate knowledge of MS Excel, MS Word and MS Office (required)
• Ability to type 30 wpm minimum with accuracy
• Strong verbal and written communication skills, including spelling and grammar
• Excellent organizational and time management skills
• Ability to make fair and consistent judgments and decisions
• Ability to multi-task under high-pressure situations
• Ability to solve problems and offer suggestions in a positive and developmental manner
• Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
• Ability to perform basic mathematical functions to ensure scoring accuracy
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Ability to work a variety of shifts including days, afternoons, evenings and holidays

Company Description

Fresh Electric for Home Appliances, established in 1987, is a leading Egyptian company specializing in the development and manufacturing of both white household and small home appliances. With 17 specialized factories, Fresh produces over 680 different models and employs more than 10,000 staff. Covering an area of 310,920 m², Fresh operates independently at manufacturing hubs, warehouses, and service centers in 10th of Ramadan City and Badr City. Committed to high-quality performance and innovation, Fresh exports to over 52 countries and serves more than 150 million customers worldwide.

Role Description

This is a full-time on-site role for a Quality Assurance Analyst located in 10th of Ramadan. The Quality Assurance Analyst will be responsible for creating and executing test plans, ensuring the quality of products by performing manual testing, developing and maintaining test cases, and conducting quality control activities. The role requires close collaboration with the development team to identify and resolve issues, ensuring compliance with quality standards.

Qualifications

• Strong Analytical Skills and Quality Assurance knowledge
• Experience in Quality Control and Manual Testing
• Ability to develop and maintain Test Cases
• Attention to detail and problem-solving skills
• Good communication and teamwork skills
• Relevant certifications in Quality Assurance are a plus
• Bachelor's degree in Engineering, Computer Science, or related field

Job Title:
Junior Spanish Quality Assurance Analyst.

Location:
Work from home.

Working Hours:
09:00 - 18:00 Portugal Time.

Work Week:
Monday to Friday.

Department:
Digital Services and Transformation; Operations.

Reports To:
Operations.

Position Overview

The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes to help TP meet our client's expectations and increase our end user's, OCEs and client's satisfaction.

Key Responsibilities:

(may perform other duties as requested, not specifically addressed in this document):

Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:

• Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
• Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
• Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
• Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
• Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
• Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
• Consistency.
• Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
• Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
• Provide valuable information about the project to the Quality Assurance Assistance Manager.
• Deliver productivity.
• Identify training needs.
• Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office.).
• Interaction with other departments in order to improve or maximize results.
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
• Ensure all TP processes, procedures and policies are fulfilled.

Required Qualifications:

• Education and specific Training: Bachelor's degree or Graduate (preferentially).
• Fluency in Spanish and English.
• Work Experience: up to two years of experience in Contact Center.

Soft Skills &Other Requirements

Technical Skills Hiring Requirements:

• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Understands contact center business and trends.
• Analytical skills and proactive reporting insights. Skills to be trained:
• Client Product Training; Use of production tools.
• Use of phone - email System.
• Use of BMS System.

Competencies and specific skills:

• Achievement oriented.
• Communication skills.
• Customer oriented.
• Diversity orientation.
• Judgment.

Job summary:

The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations and increase our end user's, OCEs and client's satisfaction.

Main Job Requirements:

Education and specific Training

• Bachelor's degree or Graduate (preferentially).
• Fluency in English and German.

Work Experience

• Two to five years of experience in Contact Center.

Technical Skills:

• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Understands contact center business and trends.
• Analytical skills and proactive reporting insights.

Job summary:

The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations and increase our end user's, OCEs and client's satisfaction.

Main Job Requirements:

Education and specific Training

• Bachelor's degree or Graduate (preferentially).
• Fluency in English and French.

Work Experience

• Two to five years of experience in Contact Center.

Technical Skills:

• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Understands contact center business and trends.
• Analytical skills and proactive reporting insights.

Job Title:
Junior Italian Quality Assurance Analyst.

Location:
Work from home.

Working Hours:
09:00 - 18:00 Portugal Time.

Work Week:
Monday to Friday.

Department:
Digital Services and Transformation; Operations.

Reports To:
Operations.

Position Overview:

The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations and increase our end user's, OCEs and client's satisfaction.

Key Responsibilities

(may perform other duties as requested, not specifically addressed in this document)

Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:

• Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
• Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
• Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
• Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
• Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
• Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
• Consistency.
• Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
• Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
• Provide valuable information about the project to the Quality Assurance Assistance Manager.
• Deliver productivity.
• Identify training needs.
• Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office.).
• Interaction with other departments in order to improve or maximize results.
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
• Ensure all TP processes, procedures and policies are fulfilled.

Required Qualifications:

• Education and specific Training: Bachelor's degree or Graduate (preferentially).
• Fluency in Italian and English.
• Work Experience: up to two years of experience in Contact Center.

Soft Skills &Other Requirements:

Technical Skills Hiring Requirements:

• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Understands contact center business and trends.
• Analytical skills and proactive reporting insights. Skills to be trained:
• Client Product Training; Use of production tools.
• Use of phone - email System.
• Use of BMS System.

Competencies and specific skills:

• Achievement oriented.
• Communication skills.
• Customer oriented.
• Diversity orientation.
• Judgment.

Key Responsibilities

1. Quality Analysis & Monitoring

2. Conduct detailed quality checks and reviews of processes, policies, and deliverables.

3. Analyze performance metrics, KPIs, and operational reports to identify trends, gaps, and areas for improvement.

4. Process Improvement

5. Evaluate current processes to identify inefficiencies and recommend preventive actions.

6. Support the development of continuous improvement initiatives using Lean, Six Sigma, or TQM principles.

7. Compliance & Risk Management

8. Monitor compliance with legal, regulatory, and client-specific quality requirements.

9. Identify potential risks in processes and propose preventive measures.

10. Join investigations into quality-related incidents and follow up on corrective actions

Qualifications

• Education: bachelor's degree in business administration, Quality Management or a related field.

• Experience: Minimum 2-3 years in Quality Assurance, with at least 1 years in a senior or lead role.

• Certifications: Six Sigma Green/Black Belt, ISO 9001 Auditor, or equivalent preferred.

• Technical Skills:

* Proficient in MS Office Suite (Excel, Word, PowerPoint).

Key Competencies

• Analytical thinking and problem-solving.

• High attention to detail and accuracy.

• Strong communication and report-writing skills.

• Ability to work under pressure and manage multiple priorities.

• Leadership and team mentoring abilities.

• Proactive and result-oriented mindset.