33 Quality Analyst jobs in Egypt

Routing & Quality Analyst

New
Unifonic

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Job Description

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.

**Routing & Quality Analyst**:

- Collect pricing updates from international suppliers and upload them into our system for accuracy in accounting.
- Administer the company testing tools, conduct manual and scheduled testing on a regular basis and update the routing based on the results to guarantee service availability.
- Establish and maintain relationships with new and existing international Tier II suppliers in key destinations and lead discussions with regard to quality, capacity, route features, and pricing negotiation.
- Identify opportunities for margin growth and negotiate with Tier II suppliers for competitive pricing & quality.
- Support internal stakeholders (Sales & Carrier Relations Teams) in new potential deals.
- Perform analysis and troubleshooting of success ratio, delivery rates, delivery delays, and quality in general throughout alarms, scheduled testing, and live traffic monitoring through analytical tools.
- Handle the relationship with new and existing MNP providers and perform routing reviews and updates for cost and quality optimization.
- Analyze numbering plan updates and upload them into our system on a regular basis to improve our SMS delivery accuracy.
- Build and maintain profitable and stable routing to international key destinations and create custom routing configurations for specific clients.
- Support internal teams in reconciling invoices with Carrier Operators and Service Providers.
- Identify gaps and/or issues in the routing process and drive the conversations with internal teams (product & engineering) on the permanent solutions and enhancements.
- Perform traffic monitoring through reporting and analytical tools to maximize performance and strengthen the relationship with our client's network.
- Test and qualify new and existing routes and update the Company’s coverage features on a regular basis.
- Create and maintain Network/Routing Profiles with primary and backup routes for all destinations and ensure service availability.
- Manage routes with different costs, quality, and supported features.
- Troubleshoot live incidents & tickets and report quality issues to the service providers.
- Detect and resolve live concerns/issues proactively.
- Troubleshoot, analyze and resolve quality and routing tickets within the established SLA.
- Lead an own initiatives focused on enhancing the monitoring and quality measurement systems and tools including but not limited to admin new and existing tools such as DataDog, Kibana, and quality dashboards.
- Administer the routing module and set up automatic queueing failover thresholds and traffic balancing to leverage the capacity allocated by the service providers and optimize the quality delivered to our customers.
- Perform a clean-up of the routing rules on a regular basis to eliminate any possible duplications or rules that are not in use.

**Requirements** and qualifications**:

- hands-on 3+ years of experience in the SMS A2P industry and in-depth understanding of the SMS routing duties.
- Proven experience working in routing or product analysis, product operations, and/or similar roles.
- Deep knowledge and understanding of the SMS protocols and SMS route types and features.
- Comfortable manipulating and analyzing large data sets through Microsoft Excel, Google Sheets, and/or other analytical tools.
- A basic understanding of number portability and management of numbering plans worldwide is a plus.
- Experience with using SMS Testing tools and reporting tools such as Kibana and Tableau is a plus.
- Experience with using pipeline tools like JIRA, Confluence, and Freshdesk.
- Bachelor’s degree in IT, engineering, or similar discipline.

**Personal Skills**:

- High analytical and problem-solving mindset
- Ability to multi-task, and take ownership of interrelated projects
- Strong verbal and written communication skills in the English language
- Self-motivated person and able to work with mínimal supervision
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Process Improvement Specialist

New
Vodafone

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Job Description

**What you’ll do**:
Process improvement ,Governance & NTRA Enterprise SPOC

Restorable for improving enterprises process and designing E2E New enterprise process

As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.

**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts

**Criteria**:
Strong negotiations skills

Customer care Dep. working experience is preferable.

Experience in dealing with official and governmental entities.

Excellent Relationship/ account management capabilities

Highly effective conducting and leading project meetings and driving consensus.

Highly self-motivated and details oriented

Strong problem solving, troubleshooting, and analytical thinking.

Focused and targets achiever.

Perform all assigned duties and tasks with agreed timelines

Advance project management knowledge

Advance Six sigma knowledge

Advanced computer skills “MS office”

Seibel, Database and VF systems knowledge is preferable.

Good knowledge of Telecom technologies

Ability to work/manage cross functional tasks and projects.

Excellent communication and negotiations skills.
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Laboratory Analyst - Quality

New
Heineken

Posted today

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Job Description

**Functional Responsibilities**:

- In coordination with packaging, production/brewing and maintenance supervisors; recommend and implement the necessary adjustments required during products filling and packaging on lines.
- Actively support the TPM implementation with the ABC.
- Comply with laboratory star system.
- implement the sample plan starting from sampling, verification & calibration of Equipment & chemicals preparations till reporting Concerning Departments.
- Update the W.I of all the Analytical Methods and Procedures.
- Responsible of HOC and 5S in the Lab.
- Ensure the conformance of products and finished goods to the Legal and Company Specifications.
- Follow the Safety, hygiene, Good Manufacturing food safety practices, Quality policies, procedures & standards established within the company.
- Contribute effectivly in Heineken ring analysis.

**Qualifications**:

- Education, Certifications and Licenses:

- BSc degree in a relevant scientific field chemistry, biochemistry, biology ,.etc
- Knowledge and Experience:

- Good Knowledge in quality control laboratory
- knowledge of Micro techniques Including Microbiology Standards and general practices
- Good Knowledge in Sanitation and Sterilization and CIP Principles

**Skills and Abilities**:

- Very good in English speech and writing.
- Computer skills /excellent in excel
- Good administrative skills
- Able to work under pressure
- Team work skills
- Initiative
- Communication skills

**Personal Qualities**:

- Ability to work under stressful conditions.
- Proactive
- High Leadership
- Innovative
- High level of ethics.
- Respect people & deadline
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Process Improvement Engineer AI & Automation

Gizeh, Al Jizah Future Group

Posted 19 days ago

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Job Description

Position Overview

The Process Improvement Engineer will play a critical role in evaluating and re-engineering business processes across departments using AI, automation, and data-driven approaches. You will collaborate with cross-functional teams to identify inefficiencies, define solutions, and implement tools that improve productivity, scalability, and quality.

This role is ideal for someone who thrives at the intersection of business operations and technology and who is passionate about driving change through innovation.

Key Responsibilities
  • Analyze existing business processes to identify inefficiencies and automation opportunities

  • Design, test, and implement automation workflows using AI tools and automation platforms

  • Collaborate with internal teams, including business stakeholders, project managers, and technical staff, to gather requirements and align on goals

  • Lead initiatives to streamline workflows, improve turnaround times, and increase operational efficiency

  • Develop documentation, training materials, and support change management initiatives

  • Monitor, maintain, and continuously improve implemented automation solutions

  • Stay current with emerging technologies in AI, automation, and digital transformation

  • Ensure compliance with data privacy, security, and company-wide standards in all implementations

Qualifications & Requirements
  • Bachelors degree in Engineering, Computer Science, Information Systems, Business, or a related field

  • Proven years of experience in process improvement, automation, or business analysis roles
  • Proven ability to document, redesign, and implement business processes

  • Strong analytical, problem-solving, and communication skills

  • Project management experience and ability to handle cross-functional collaboration

  • Familiarity with digital transformation frameworks and tools

  • Experience in the translation/localization industry is a plus, but not mandatory

  • Fluency in English; Arabic is a plus

What We Offer
  • Competitive salary and performance-based bonus

  • A flexible hybrid working environment

  • Opportunities for career growth and continuous learning

  • Exposure to cutting-edge AI and automation projects

  • An inclusive and collaborative work culture that values innovation

  • The chance to shape the digital future of a global company

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Business Analyst and Quality Assurance

New
Top Business Human Resources

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**Job Description**:

- Performs requirements analysis for functional and non-functional requirements.
- Collaborate with stakeholders during the visioning and concept development of a product.
- Expert in Data modeling UML (Use Case Diagram, Activity Diagram), and Entity Relationship Model.
- Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.
- Develop scope and define backlog items (epic/features/user stories)that guide the Agile software development team.
- Accountable for the created product(s), delivering in the product model, and communicating the product needs with business partners.
- Asses value, develops cases, and prioritizes stories, epics and themes to ensure work focuses on those with amaximum value that isaligned with product strategy.
- Develop and maintain an appropriately prioritized backlog of user stories for implementation.
- Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
- Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.
- Ability to translateuser storiesinto viable solutions within theproduct backlog
- Define acceptance and evaluation criteria.
- Perform the required type of testing (Unit Testing, Integration Testing, Regression Testing, Smoke Testing, Alpha Testing, Beta Testing, System Testing, Stress Testing, Performance Testing, Use Case Testing, Object-Oriented Testing, Acceptance Testing, White Box Testing, Grey Box Testing, Usability Testing, Security Testing, Agile Testing, DevOps Testing).
- Develop standards and procedures to determine product quality and release readiness.
- Participate in the full SDLC (Agile), including meetings, iterative development, and analysis.
- Follow software engineering best practices (code standards, code Review, source control management, build process, testing, and operations).
- Design, implement, and document procedures for process control, process improvement, testing, and CI/CD.
- Experience with Test Driven Development.
- Familiar with testing framework for JavaScript like (Jasmine, Protractor, Jest, Mocha, QUnit).
- Familiar with testing framework for.net like (xUnit.net, NUnit, MSTest, ReSharper, dotcover, fakeiteasy).
- Familiar with testing framework for Angular like (Testsigma, perfecto).
- Familiar with test automation framework for mobile apps (Appium, Espresso, Detox).
- Familiar with API test framework (Postman, RestSharp, SoapUI, hoppscotch).
- Familiar with CI/CD test framework (Jenkins, TeamCity, GitLab).
- Proficiency with Git/GiHub/Azure DevOps services (Azure Boards, Azure Pipelines (CI/CD), Azure Test Plans, Azure Artifacts).
- Familiar with agile software development projects and SCRUM framework.

Qualifications:

- Minimum 5years of experience in Software Development.
- Minimum 2 years of experience as Scrum Product Owner.
- Minimum 2 years of experience as Software Quality Assurance Engineer.
- Holds any of the Scrum Product Owner certifications:

- CSPO.
- PSPO.
- Holds any of the Business Analysis certifications:

- CBAP.
- PMI PBA.
- Holds any of the Software Quality certifications:

- Certified Software Quality Engineer (CSQE)
- Certified Software Tester (CSTE)
- Certified Tester Foundation Level (ISTQB)
- Certified Software QualityAnalyst: (CSQA)
- Certified Associate in Software Testing (CAST)
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Quality Control Agent

New
Tagaddod

Posted today

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Job Description

Tagaddod is hiring a Quality Control Agent in the Commercial department.

**Responsibilities**:

- Verify all the data of sales daily requests.
- Verify the request details with the customer by call.
- Check on the collected/ reported / failed orders on a daily basis.
- Modification sent by sales agents or operations team.
- Invoices modifications sent by the accountant department / sales agents / operation team.
- Sending any violations to top management by mail.

**Requirements**:

- Experience in customer support.
- Good English level
- Very good communication skills
- Very good Arabic speaking and writing
- Excel and word proficiency
- Presentable
- Fast learner
- Has a background knowledge about quality control.
- Flexibility to work on Saturdays and some of the public holidays
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Senior Quality Control Engineer

New
koinz

Posted today

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Job Description

**Role Brief**:
As a Senior Software Quality Control Engineer, you will help the team design and implement manual, automated, and performance testing suites. You will also mentor and guide less experienced fellows, as well as contribute to user requirements analysis you will also help in raising quality assurance standards and contribute directly to the product quality and development process efficiency to reach our objectives.

**What you will be working on here in Koinz**:

- Review and analyze user stories/use cases/requirements for validity and feasibility.
- Plan and estimate for new features.
- Design and execute test cases for new features.
- Design, develop and execute automation scripts using open-source tools.
- Record and track any bugs, including the cause and solution, through both tracking systems and records.
- Reporting overall project status and generating statistics.
- Develop and Maintain Testing Plan.
- Continue to pursue personal education for new skills, technologies, and solutions.
- Conduct audits and keep reports to document all quality Control activities.
- Reproduce and Follow On-calls (live issues).

**What you will need to fit in this position**:

- Hold a university degree in Computer Engineering, Computer Science, or an equivalent B.C. degree.
- Have 3-5 years of experience in a related field.
- Good Knowledge of business and static testing.
- Experience in mobile Apps (Android-IOS), and web testing (2 years at least) is a must.
- Experience in API testing is preferable.
- Experience in performance testing is preferable.
- Experience in Automation testing with (ex. Appium, Selenium) is Preferable.
- Good analysis and focus on details skills.
- Certificated (ISTQB) Foundation level is a plus.
- Graduating from ITI is a plus.

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Senior Quality Control (Fintech)

New
On-Hire

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Job Description

1. Develop and execute test plans and test cases for software products

2. Identify and report defects and issues to development teams

3. Collaborate with development and product teams to ensure defects are resolved and products meet

quality standards

4. Perform automated and manual testing of software products

5. Analyze and report on test results and metrics

6. Ensure compliance with quality assurance standards and procedures

7. Stay up-to-date with industry trends and recommend new technologies and best practices

**Requirements**:
1. Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent

experience

2. Strong proficiency in software testing methodologies and tools such as Selenium, JIRA, or Bugzilla

3. Excellent problem-solving and analytical skills

4. Attention to detail and accuracy

5. Strong communication and collaboration skills

6. Familiarity with programming languages such as Java, Python, or Ruby is a plus

7. Experience with Agile development methodologies is a plus
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Senior Software Quality Control Engineer

New
CrossWorkers

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Job Description

**Senior Software QC Engineer for International customer**

**Title: Senior Software QC Engineer**

**Industry: IT Software**

**Reporting Line: Team Leader/SDS & Client (POC)**

**Position Type: Full Time**

**Level: Senior**

**Location: Cairo Office, New Cairo**

**About the job**:Do you have a strong background in QC testing and you have ambitions to work in an International environment where you are surrounded by strong IT professionals?

At CrossWorkers, you will work directly with our customer in Denmark who is a leading NFT digital wearable platform that provides an unparalleled experience for music and art lovers, with its unique merch NFTs from major artists and the ability to wear them digitally with Augmented Reality - you will have colleagues both in Denmark as well as in Egypt.

You must be ready for business trips to Denmark from time to time when needed.

**Technical profile/** Your duties**:

- Review requirements, specifications and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Estimate, prioritize, plan and coordinate testing activities
- Design, develop and execute automation scripts using open-source tools
- Identify, record, document thoroughly and track bugs
- Perform thorough regression testing when bugs are resolved
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Track quality assurance metrics, like defect densities and open defect counts
- Stay up-to-date with new testing tools and test strategies
- Follow the NDA & Security Data Protection Guidelines ensuring data is confidential and not disclosed to any third parties.

**Desired Skills and Experience**

**Who we are looking for?**
- You are fluent in Arabic and English, both written and spoken.
- Bachelors in Software engineering or Computer Science.
- Possess general programming skills and software development fundamentals.
- A minimum of 4 years of experience in related field/needed technology.
- You used to work in an international environment.
- Eager to learn through different resources including self-education.
- You see challenges and not problems and you attack them with creativity, initiative and determination.
- You work independently and targeted with a high activity level.
- You work well as part of a team and with an ability to deliver even with tough deadlines.
- Experience with IT Offshore/Nearshore/Outsourcing and European/GCC customers/companies is a plus.
- You are outgoing with a strong personal drive, you enjoy working independently and are motivated by the close collaboration with the management team.
- You have integrity and empathy and excellent communication and facilitation competencies are key to success in the job.

**Technologies & Frameworks**:

- Basic concept of Programming
- Proven work experience in software quality assurance
- Strong knowledge of software QA methodologies, tools and processes
- Experience in writing clear, concise and comprehensive test plans and test cases
- Hands-on experience with black box testing
- Hands-on experience with automated testing tools such as Selenium or similar products
- Experience working in an Agile/Scrum development process
- Experience with performance and/or security testing is a plus

**What we offer**:

- You will have a unique opportunity to be part of a growing organization where you will work cross borders with highly experienced people, where we expected you to add your footprint.
- We have built an organization work-life balance, to be integrated in the way we do business and in a company with a strong technical environment.
- We will set high expectations for you, just as we do for our workplace, the work and ourselves.
- CrossWorkers is one of the best when it comes to good working environment, work conditions, professionalism and personal development.
- We work with a good scheme of benefits range:

- Competitive salary.
- Bus service.
- Social & Medical insurances.
- Good office environment and Technical equipment.
- Keep up with new technologies through internal and external trainings.
- We have an open and free Management style based on Scandinavian values and have a reputation of a strong and inspirational Technical environment.

**About CrossWorkers**

We are a Danish-owned IT Offshore company with many years of experience within IT and IT Offshore/Nearshore in several countries.

We work with customers in Europe and in the GCC area, where we have long relations with our customers.

Our office is located in 5th settlement, New Cairo and hold International standard.
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Senior Quality Control Engineer (Automation)

New
Parent ApS

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(Remote Work - LOCATED IN EGYPT ONLY)

We are looking for a qualified Senior Automation Engineer. You will work on a diverse set of unique and challenging projects that allow users to seamlessly interact with technology.If you’re interested in creating a user-friendly environment and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies.You will be responsible for ensuring our product meets the required standards of quality including reliability, usability and performance.

**Main Job Tasks and Responsibilities**:

- Create detailed, comprehensive and well-structured test plans and test cases.
- Estimate, prioritize, plan and coordinate testing activities.
- Design, develop and execute automation scripts.
- Identify, record, document thoroughly and track bugs.
- Perform thorough regression testing when bugs are resolved.
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
- Monitor debugging process results.
- Investigate the causes of non-conforming software and train users to implement solutions.
- Track quality assurance metrics, like defect densities and open defect counts.
- Stay up-to-date with new testing tools and test strategies.
- Review quality specifications and technical design documents to provide timely and meaningful feedback.
- 3 to 5 years work experience in software quality assurance.
- Strong knowledge of software QA methodologies, tools and processes.
- Experience working in an Agile/Scrum development process.
- Experience in writing clear, concise and comprehensive test plans and test cases.
- Hands-on experience with web automation testing tools (Selenium using C# or Java, Cypress).
- Hands-on experience with Appium.
- Hands-on experience with Jmeter.
- Excellent understanding of CI/CD processes and tools.
- Solid knowledge of SQL and scripting.
- Experience with security testing is a plus.
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