22 Program Development jobs in Egypt

Job Location
Cairo
Job Description
What is Program "Shine" for People with Disability?
Program "Shine" for People with Disabilities is a one-year developmental program that provides an opportunity to get a firsthand real-life work experience in the corporate world while getting mentorship from outstanding leaders.
The Program's intent is to set path to drive more inclusion in both our Organization and in our community. It is intended to provide a chance for People with diverse Abilities to further develop their technical and inter-personal skills in a way that develops them. This ultimately gives them an edge that facilities finding future work opportunities both inside and outside P&G, post graduating from this program.
Talents will be matched to Project Based Roles that make valuable contributions to the business and/or improve current processes.
Please note, only individuals with diverse abilities are entitled to be part of this Development Program. If you are not a candidate with diverse abilities, you can still review other available roles on our recruiting page: pgcareers.com. People with diverse abilities are also entitled to apply to all other roles on pgcareers.com and go through the hiring process
Job Qualifications
ualifications
What we are looking for?
+ A Bachelor's degree in any major from any accredited university.
+ Legally eligible to work in Egypt.
+ Availability of People with Diverse Abilities Government Card. If not, please highlight in the application to assess if we can help you obtain this once you pass the Program Process and Interviews.
+ Strong analytical, problem-solving skills and positive attitude. Eager to learn and grow.
+ Highly developed interpersonal skills.
+ Good/ Excellent English proficiency.
What We Offer:
+ Meaningful Work: A chance for everyone to lead something that is meaningful and that directly contributes to the Organization and to the Business.
+ Continuous Mentorship - you will collaborate with hardworking peers and receive both formal training as well as day-to-day mentoring and mentorship from your manager.
+ A positive and encouraging work environment - employees are at the center; we value and respect every individual.
Just so you know:
We are committed to providing equal opportunities. At P&G, we value diversity and do not discriminate against people on any basis, such as, but not limited to, religion, color, nationality, gender, sexual orientation, age, marital status or disability. Here we always do the right thing, we have strong and indispensable values for the whole conduct of our business. Come be part of this team!
About P&G:
For over 180 years, Procter & Gamble has created some of the world's most successful brands, including Pampers®, Ariel®, Tide®, Pantene®, and Gillette®. We believe in serving the consumer and ensuring our organization, talent and brand building reflects the diversity and needs of the approximate 5 billion people around the world we serve through our brands. We value leadership as well as mastery and offer fulfilling career opportunities that make us an unbeatable force in our industry.
Job Schedule
Full time
Job Number
R000131718
Job Segmentation
Recent Grads/Entry Level (Job Segmentation)

**Business Function Overview**:
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I
** Edge Site Operations Datacenter Program Manager (DCPM)**.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide low latency and reliable connectivity for Microsoft Cloud Services to our customers. The Edge Site DCPM will be the Microsoft single point of contact for all site operations issues and escalations supporting Edge datacenter sites in the Region. The DCPM will manage their sites throughout the datacenter lifecycle. The DCPM will work closely with the Microsoft operational partners and vendors to deliver best in class services to our online Cloud services customers. The DCPM will act as the on-site Microsoft representative and provide guidance and direction on all Microsoft Datacenter policies, procedures, and operational requirements.

With personnel safety, environmental sustainability, and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! #COICareers

**Responsibilities**:
**As a successful**
**Edge Site Operations DCPM,**
**your success will be measured by**:
**_Responsibilities_**
- Working across your partner teams, who support contracting, deployment signaling, finance, engineering, security, design and build, and compliance to ensure seamless site operation
- Developing and maintaining relationships with leased facility landlord(s), IT service providers, and partner support teams
- Assuming accountability for planning and monitoring of all physical infrastructure resources required to provide capacity
- Providing quality control for your datacenter-wide IT maintenance support activities across multiple service lines
- Being the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
- Implementing and overseeing all security, assurance, disaster recovery, and compliance policies for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
- Contributing to regional and global improvement programs as required
- Assisting with the review, reconciliation, and approval of OPEX + CAPEX budgets, allocation of spend, and management of vendor resourcing models
- Responsible for ensuring the accuracy of datacenter information and Point of Contact (PoC) listings within all applicable tooling

**Qualifications**:
**Qualifications***:
***
**_Required Qualifications:_**
- At least two years’ experience with IT-related projects and/or program management
- At least two years’ experience with operations in a physical IT and/or Critical Environment infrastructures (e.g. Production datacenter, pre-production lab, etc.)
- Willingness and flexibility to work non-core business hours, or other scenarios required by rhythm of the business
- Capability and maintained provisions (Passport, status, etc.) for international travel
- Fluency in the English language (written and verbal)

While not required, we also look for the following
**_Preferred Qualifications:_**
- College degree, certification(s) or equivalent work experience
- Applicable certifications: CompTIA, Microsoft, or Network Certifications
- At least two years’ experience working across teams of multiple disciplines and collaborating with diverse, technical workforces
- Knowledge of Internet WAN topologies, with the ability to interpret infrastructure cabling floor plans and rack face diagrams (RFD)
- Familiarity with various infrastructure cabling used in production datacenter environments
- Familiarity with Optical Distribution Frame (ODF), Meet Me Rooms (MMR) and acquainted with Optical/DWDM systems
- Experience managing non-IT-centric projects and/or programs
- Working knowledge of audit and compliance requirements
- Experience in financial management and good business acumen
- Knowledge of physical Enterprise-class IT infrastructures
- Ba

**Position Overview**
The candidate will be responsible for the flawless execution of the project. The Program Manager will manage day to day activities, provide project guidance, support, monitor the project progress and ensure the completion of the milestones as per the defined timelines. The Program Manager will also be responsible for regular communication with the client as well as identifying key issues, gaps and creating corresponding action plans and corrective measures.
**Key** **responsibilities**
+ Onboarding of the new care coaches/Patient support specialists as replacement with assurance of the receipt of initial Project specific training and refresher when needed.
+ Regular checks of the planned activities versus completed to identify gaps.
+ Monthly quality checks to calls
+ Ensure the availability of the completed signed & dated informed consent forms.
+ Highlight any gaps with the care coach/PSS & understanding root cause, corrective & preventive action plan should be created in case of repeated issues. (CAPA creation will be based on the severity & frequency of identified issues)
+ Attending calls with Care Coaches as an observer.
+ Review of the Adverse event reporting forms to ensure the following:
+ Form completion & accuracy
+ Information matching with the primary source (if any)
+ Reporting within the specified timelines (24 hours) or as specified by PV client team.
+ Tracking of the reported adverse event on the patient's tracking sheet.
+ Perform regular Adverse event reconciliation ahead of sharing with client.
+ Submit Monthly Performance Report to Client within the agreed timelines.
+ Ensure project specific files including but not limited to (Consents, Courier invoices, Stock Receiving forms, Training attendance sheet) are maintained throughout the project life cycle, quarterly checks of files completion and updates.
+ Ensure regular tracking of project's Pass-through expenses.
+ Send quarterly report with the passthrough cost expenses.
+ Identifies emerging issues/risks and their implications and propose solutions.
+ Manages staff involved in call center, care coaches and admins.
+ Reports on progress towards business objectives and discuss future directions.
+ Establish the program framework and implementation process with clear timelines and deliverables.
+ Ensure the development and timely delivery of monthly program status reports.
+ Cross-functional collaboration with internal functions as per program needs and requirements.
+ Assesses project risks and specifies contingencies.
**Skills & Experience required**
+ Experience in the pharmaceutical market access industry.
+ Strong understanding of patient affordability programs in the life science industry.
+ Excellent knowledge of the regulatory bodies structure, function and requirements in Egypt
+ Excellent knowledge of the insurance and reimbursement sector in Egypt.
+ Strong customer service attitude.
+ Demonstrates competent project management skills with proven time management and personal organizational skills.
+ Ability to manage multiple programs in a timely and efficient manner.
+ Good team-based interpersonal skills but also an ability to work independently.
+ Energetic, dynamic and self-driven individual with excellent communication, presentation and interpersonal skills, communicating well with patients, HCPs, NGOs and regulatory authorities.
**Qualifications & Other requirements**
In addition to the skills and experience above, candidates will have:
Strong academic track record including minimum of a bachelor's degree in life sciences or equivalent (a Master's degree is valued but is not essential).
+ Fluency in English/Arabic.
+ Advanced MS Office skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Amentum is hiring an In-Country Program Manager to work onsite in Egypt for International Fleet Support under the Naval Sea Systems Command (NAVSEA) PMS 326 Follow-On Technical Support (FOTS) contract. You will be tasked with providing execution of task and oversight of the in-country team (Amentum and Subcontractors), as well as subcontracted local hires. **The work location will be at the Egyptian Naval Base in the port of Alexandria, Egypt.** This position includes a competitive benefits package.  
As the In-Country Program Manager, you will support our ship repair and technical assistance team. You will supervise, mentor, and train assigned personnel. You will assign tasks, evaluate performance, identify training needs, and resolve issues. You will build strong working relationships with Egyptian Navy counterparts in a dynamic work environment. While this is an unaccompanied billet, you can have family members and dependents come with you at your own expense.
**Essential responsibilities and daily duties include:**  
+ Interact frequently with Flag Level Egyptian Naval Officers and NAVSEA representatives. Operate tactfully in a politically and culturally challenging environment.
+ Provide oversight and direction to in-country functional managers in the areas of IT, Planning, Technical Assistance, and Industrial Shipyard Management to successfully meet all contractual obligations.
+ Cooperate and collaborate with various CONUS project managers to develop strategies and policies to successfully execute contractual requirements on time and on budget.
+ Develop detailed program reports, Plan of Action Milestones (POAM), and site-specific policy and procedural documents.
+ Plan and execute weekly meetings with NAVSEA program managers via virtual calls.
+ Manage and provide recommendations for proposed special projects, upgrades, and resource management.
+ Provide executive level oversight for long term projects and system upgrades, including budgetary, manpower, and long-range planning.
+ Participate as a key member in Work Definition Conferences, Arrival Conferences, Departure Conferences, Docking Conferences, and all other meetings and conferences applicable to the FOTS program management.
+ Supervise and remain accountable for all matters concerning the performance and quality of support provided to the Egyptian Navy and NAVSEA as related to the onsite team.
+ Record comprehensive lessons learned throughout all phases of training and technical support and develop new processes and procedures to improve services.
+ Support business opportunities to grow and strengthen Amentum's presence in the country and region.
+ Perform all other duties as assigned.
**Minimum Requirements**
+ Bachelor's degree in Engineering or other technical areas or equivalent experience in lieu of degree.
+ 15 years of maritime experience, with increasing levels of management responsbility.
+ Ability to work independently and in a team environment. 
+ Ability to help identify program risk and work with CONUS Program Management Office (PMO) to mitigate and resolve program risk.
+ Ability to communicate verbally and in writing and work with a wide variety of functions and levels of management. Must be proficient in English.
+ Ability to travel CONUS and OCONUS.
+ Ability to obtain a United States Passport. Must have an active passport with at least two years before expiration upon travelling to Egypt.
+ Ability to obtain Country Clearance and Base Pass authorization.
+ Ability to obtain a Secret US government clearance. Note: US citizenship is required to obtain secret clearance.
**Preferred Qualifications**
+ Over 20 years of maritime experience with increased levels of responsibility and specific maritime engineering experience.
+ Experience as a former US Naval Officer (USN or USCG).
+ Active Project Manager Professional (PMP) Certification.
+ Active Lean Six Sigma Black Belt certification.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

Description
Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent and good document writing skills with concise communication are essential to success in this role.
In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction in forging new business partnerships, drive program end to end to onboard partners while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.
This position involves regular communication with senior leadership on Business and customer offering reviews, Operations excellence improvement areas, project execution and risks. You should be comfortable working both at a strategic level and diving deep into the details to ensure solution feasibility and quality of execution.
Key job responsibilities
- Perform deep dives into issues and create structured problem statements with quantified impact. Run weekly performance reviews with stakeholders using automated reports and dashboards.
- Support planning cadences across supply chain, business, and ops to ensure alignment on volume outlook and capacity plans. Own the forecast accuracy review loop, and recommend corrections.
- Design the measurement framework, track adoption/impact, and iterate the program based on data feedback.
- Identify inefficiencies or process breakages through data signals and team inputs; design SOP changes or automation recommendations.
- Present crisp updates and insights to leadership with clear ownership, timelines, and next steps.
Basic Qualifications
- 5+ years of Program/Product management or equivalent experience
- Limited time (1-2 years) experience in as BA will be helpful in delivering results in this role
- Experience using data and metrics to determine and drive improvements
- Proven ability to handle complexity in managing successful partner relations
- Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining and executing program requirements
- Experience in complex problem solving, and working in a tight schedule environment
- SQL proficiency for querying operational and planning datasets
- Advanced Excel for modeling, pivoting, and simulation
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To continue to drive process excellence within our transportation network (Last mile- and middle mile businesses), we are currently looking for a continuous improvement manager which we call it internally (ACES Manager).
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive productivity and cost optimization programs in EG MM/LM operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.
Your goal is to lead transportation network (MM/LM) productivity agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of continuously improving the logistics and delivery success through set of on road performance metrics . You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to manage OTR (on the road) performance, mainly productivity metrics like SPR, DPPH, etc. through PDCA approach and other lean tools.
- Contribute to deployment of Process Standards and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives.
- Leading Last mile & middle mile optimization projects aiming at reducing cost per shipment.
- Contribute to audit initiatives and support results-driven action planning.
- Lead and design process governance for Delivery associates working hours and head room utilization.
- During peak time, you will have the responsibility for peak productivity target setting, enabling tech changes to support successful peak implementation and co-own sites readiness for peak operations.
This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights.
We are open to hiring candidates to work out of Cairo, EG.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you interested in launching the next generation of Amazon FC's in the region? Do you want to be part of the ongoing growth and expansion of Amazon's network? The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Launch team is seeking a qualified candidate with a strong delivery record and proven project management experience to own strategic and tactical, cross-functional operations projects associated with the launch of the new FCs. The launch manager will own scoping and creating project plans, developing processes, mitigating schedule risks, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and communication skills are essential.
Key job responsibilities
- Work backwards from the customer to scope and define program requirements and critical milestones
- Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple teams
- Own Program trackers to communicate progress and updates to internal/external stakeholders
- Problem solve with a high degree of ambiguity and operating in a rapidly evolving and changing landscape
- End-to-End project coordination, managing multiple stakeholders to ensure all Road to Launch tasks are completed as per program
- Collaborate and influence team members, work with internal and external stakeholders, and present projects to senior leadership on a regular basis
- Gathering and analyzing data on launch performance results
- Establish and develop initiatives to support expansion strategies
About the team
Launch team plays a key role in the mission of delivering best in class service to Amazon's customers through scaling and expanding the network. The team coordinates project plans and tracks execution across stakeholders from business, technology, design, procurement and construction teams.
Basic Qualifications
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 4+ years of employee and performance management experience
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you excited to shape the future of Quick Commerce in MENA? The Amazon Now team in Egypt is looking for a Program Manager to help shape our customer offering and drive core business inputs.
In this role, you will lead key programs focused on building and optimizing the selection and pricing strategy for Amazon Now. You'll work closely with Retail, Instock, and Vendor teams to define a high-performing, localized assortment, ensure competitive pricing, and improve item profitability. Your efforts will directly impact customer experience, unit economics, and long-term business growth.
This is a highly cross-functional role that requires analytical strength, ownership, and the ability to deliver results through others. You will identify input gaps, build scalable mechanisms, and continuously monitor key metrics to improve contribution margin and offer relevance. Over time, this role may expand into broader strategic ownership areas across the business.
Success in this role requires strong business judgment, the ability to influence stakeholders, and comfort working in a fast-paced, ambiguous environment. You should be equally confident diving deep into data, managing programs end to end, and writing clear and persuasive business documents.
Key job responsibilities
- Define and optimize the core selection strategy across Grocery and Non-Grocery categories to ensure relevance, coverage, and contribution to topline growth.
- Build scalable onboarding processes for new selection in partnership with Retail and Instock teams ensuring rapid activation and operational readiness.
- Track and improve item-level profitability by identifying low-margin ASINs, proposing pricing actions, or coordinating cost improvement initiatives with Retail.
- Drive pricing programs that balance customer value with profitability, using competitive data, contribution analysis, and elasticity inputs to recommend changes.
- Monitor and close selection gaps by analyzing store-level assortment coverage and working cross-functionally to improve SKU depth in key subcategories.
- Collaborate with Retail and Ads teams to secure visibility and support for high-priority ASINs during Prime events and promotional periods.
- Develop long-term mechanisms and tools to automate pricing actions, flag selection gaps, and scale new selection curation for faster go-to-market.
Basic Qualifications
- Bachelor's degree in Business, Economics, Engineering, or a related field
- 3-5+ years of experience in program management, vendor management, retail buying, category management, or a similar commercial role
- Proven experience managing selection growth, pricing strategy, or commercial programs
- Strong analytical skills; ability to work with large datasets, generate insights, and make data-backed decisions
- Experience working cross-functionally with commercial, marketing, tech, and/or supply chain teams
- Familiarity with retail KPIs (e.g., selection coverage, ASP, margin, contribution profit)
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities and deliver results in a fast-paced environment
Preferred Qualifications
- Experience in e-commerce, FMCG, or retail pricing/selection strategy
- Proficiency in data tools such as Excel, SQL, or Tableau
- Master's degree in Business, Economics, or a related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**In Country Embassy Program Manager**:

- R0087994
- Cairo, Egypt
- Full time
- Add to favorites Favorited View favorites

**Program Manager**

Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. Amentum has a workforce of approximately 57,000 people in over 70 countries on all seven continents and is headquartered in Germantown, Maryland.

**Description**:
The Program Manager (PM) oversees the operations and ensures the high-level performance activities and results for the services provided to the US Government (USG) Client. This person has key responsibilities in ensuring all aspects of the project’s operations including USG staff satisfaction.

**DECISION MAKING**: Must be able to work without close supervision. Required to make decisions based upon broad guidelines, practical experience, and sound business judgment.

**SUPERVISION**: Reports directly to the Deputy/Program Manager in the US. The PM is responsible for ensuring full operational and financial success is achieved from the project operations.

**PROBLEM SOLVING**: PM role requires the ability to solve complex problems involving multiple functional areas of operations, logistics, and administration. Client retention may depend on problem solving skills. Judgment is required to determine best methods or resolutions for problems presented.

**COMMUNICATION**: Regular contact with Client as well as service providers, personnel, and management.

**Essential Job Functions**:
Client Management
- Primary face-to-face representative to each local U.S. Client
- Manages customer relationship while ensuring adherence to the contract, local laws and company policies and processes
- Ensures positive Client satisfaction from Local and Headquarter US staff
- Works with local Client staff to understand service issues/improvements and recommend appropriate course of action

Service Delivery
- Manages operational team and service delivery staff to ensure service levels and contract objectives are met
- Manages complex core business processes
- Evaluates existing solution and guides process improvement initiatives to gain efficiencies, increase quality, improve customer satisfaction and reduce costs
- Understands and clearly documents change request requirements
- Coordinates and communicates with other managers and global PMO in the U.S. to leverage resources and discuss solutions to problems
- Develops and manages project plans, budgets and work schedules
- Responsible for weekly and monthly performance and SLA reporting to internal PMO and customer

Vendor Management
- Oversight and management of subcontractors to ensure Client project requirements are met
- Manages vendor delivery in accordance with contract specifications
- Identifies any vendor performance issues and actively manages corrective action plan to ensure the issues are resolved

Personnel Management
- Manages remotely located staff
- Trains and evaluates employees to enhance their performance, development, and work product
- Provides problem solving skills in support of the Project
- Addresses performance issues and makes recommendations for personnel actions

Financial Management
- Ensure financial success of the Project delivering on Revenue and Operating Income expectations
- Tracks and analyzes complex cost and revenue trends
- Monitors spending for adherence to budget, reconciles variances as necessary
- Proactively seeks ways to improve program cost/revenue structures

**Basic Qualifications**:

- Bachelor's degree or equivalent combination of education and experience; Advanced degree and/or PMP preferred
- Bachelor's degree in business administration, business management, information technology, computer technology or related field preferred
- Must be able to obtain and maintain an MRPT/RSO security clearance.
- Must have a high level of proficiency in speaking, writing and understanding the English language
- Eight (8) years of progressive experience managing the implementation, execution and oversight of projects similar in size, scope and complexity of this contract, including three (3) years leading diverse teams to foster customer service, innovative solutions and proactive communication
- Experience with US Consulate/Embassy/Mission/Post support is desirable
- Work with Clients to identify areas for improvement of local projects, to include by not limited to customizing options within vendor system
- Visit Client facilities to conduct training with USG staff on vendor system
- Conduct ongoing identification, evaluation, quantification and mitigation of local and regional risks
- Manage customer service surveys, analyze responses and direct correct