3 Product Support jobs in Egypt

About Azentio

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE (Universal Lending), AMLOCK (Anti-Money Laundering & Compliance software suite), iMal, PREMIA Astra (Core Insurance software), ORION (Enterprise Resource Planning software) and MFUND Plus (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.

Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.

At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.

Job Title: Product Support Senior Engineer

Years of Experience: 3 to 5 years

Location: Cairo, Egypt

Role Summary:

The consultant is responsible for a variety of roles including development, bug fixing, implementation, support, and customization, application/business rules configuration, training and documentation as a sole contributor or part of a larger team of the proposed solution. He/she will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are completed either on-site or remote through a very dynamic work environment.

What will you do?

The consultant will be responsible mainly but not limited to the below:

• Development of the source code to meet the requirements of the new application as well as the testing, bug fixing, version control and release of products activities
• Responsible for product implementation, SIT, UAT and support of our solutions either remote or at customer's sites
• Functional and technical analysis of our Proprietary Software's specific features and write functional specification and technical design documents
• Perform research for product Enhancements and components Improvement
• Provide training to our customers on the solution functionalities where applicable
• Assist in bug fixing and solving the issues reported by clients in their day-to-day operations
• Develop, test, and implement onsite customizations as per the client's requirements
• Develop, test, and implement interfaces and integrations between our solution and any third-party solution as required
• Prepares well-structured quality official documentation (presentations, minutes of meeting, etc.) to be submitted to Client or for internal use
• Respects and obeys company rules, policies, and procedures

What skills required?

• Minimum Bachelor's degree in Computer Science, engineering or equivalent is required
• Experience designing, building and testing JAVA Web applications
• Good experience in JSP, CSS, JavaScript(jQuery), JAVA, SOAP and RESTFUL web services
• In-depth knowledge of popular Java frameworks Spring MVC, Struts, and Mybatis
• Good database experience, queries and procedures, Oracle, Sybase, and MSSQL
• 3-5 years of experience in the field of software development and RDBMS skills
• Experience in system integration and middleware's is a plus
• Knowledge in Sybase PowerBuilder is a plus
• Experience in ECC, ATM & Card management is a plus
• Technical aptitude: the ability to understand new technologies and related environments

What we Aim for?

Azentio aims to be the leading provider of Banking, Financial Services & Insurance (BFSI) & Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East & Africa & United States. We will achieve this by:

• Providing world class software products, built on the latest technologies.
• Providing best in class customer service, built on a deep understanding of our domains and local nuances.
• Being an employer of choice, attracting high quality talent.
• Achieving top quartile growth and margins.

Azentio Core Values:

We work as one,
Collaborate
without boundaries, and win together.

We work with
Uncompromising Integrity
and
Accountability.

Customer
is at the core of all that we do.

We are
Diverse and Inclusive
. We treat our people, our customers and our wider community with
Respect and Care.

We
Innovate
, we
Excel
and we
Grow Together
.

We
Give Back
to our communities through our business and our people .

We take
Pride
in all that we do and together we
Enjoy
the journey

Teleperformance is a global digital business services company that delivers advanced, digitally-powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.

Key Responsibilities:

• Provide first level support for users of digital products (web, mobile, or software platforms) and ensure a seamless and positive user experience by resolving issues quickly and professionally.
• Troubleshoot technical issues and escalate complex problems to relevant teams and collaborate with product, QA, and development teams to report bugs and track resolutions.
• Maintain documentation such as FAQs, user guides, and troubleshooting steps.
• Assist in product testing, feedback collection, and usability assessments.
• Analyze usage data and market trends to optimize product features and functionality.
• Assist in the development and execution of product launch .
• Conduct competitor and market research to identify opportunities for innovation

Required Qualifications:

• 1 year experience in software development.
• Proactive and adaptable with a user-cantered mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong Communication ,collaboration and stakeholder management skills.