47 Process Manager jobs in Egypt

• Define, maintain, and implement support chains using standard models across the Digital Technology scope.
• Establish, monitor, and improve service level commitments with both customers (SLAs) and suppliers (OLAs).
• Design, digitalize, and automate processes to increase efficiency and ensure scalability.
• Assess new IT environments and propose innovative agreement and governance models aligned with Orange Business priorities.
• Contribute to the Corporate Digital Service Catalog by structuring services, maintaining high data quality, and ensuring consistency across tools.
• Drive component registration and urbanization in OrangeCarto and maintain up-to-date service information.
• Support business importance scoring and reporting to enhance service prioritization and decision-making.
• Represent the team in cross-entity meetings, ensuring alignment and promoting the adoption of best practices.
• Report on activities and contribute to knowledge sharing within the team and the wider QOS organization.

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 5 years in IT, Quality assurance, Process management or Project management roles.
• Strong customer orientation with a focus on service quality.
• Proactive& visionary mindset, able to coordinate between multible teams in different locations.
• Strong project management skills: prioritization, time management, and multitasking.
• Excellent communication skills in English (written and spoken), French is a big plus.
• Strong analytical and synthesis abilities.
• Knowledge in Incident Management processes.
• Understanding of Orange Business organization and ecosystem.

Digital Technology

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

CDI

Overview
The
Process Specialist Manager
partners with global capability leaders and service delivery teams to identify opportunities for standardization, simplification, optimization, and automation that enhance productivity across business service hubs.

This position is accountable for overseeing, coordinating, and improving operational workflows by ensuring that teams follow consistent methods, meet compliance standards, deliver continuous improvements and achieve business outcomes. The role focuses on monitoring execution, addressing inefficiencies, enabling smooth cross-team collaboration, and ensuring deliverables meet quality, time, and cost expectations.

The role also introduces industry best practices by engaging with internal and external stakeholders to deliver outcomes in line with the strategic agenda of the Global Supply Function and the standards defined in partnership with Finance.

In addition, the manager provides executive-level reporting and insights on progress against the process re-engineering roadmap, ensuring transparency and alignment with senior leadership. The position requires close collaboration with process excellence teams, finance, information technology, and other enabling functions to ensure consistent execution and value delivery across regions.

Responsibilities
Cairo / Mexico City

We are looking for a
Process Specialist Manager
to lead process excellence, performance management, and continuous improvement initiatives across our Business Service Center. This role partners with global and regional leaders to drive standardization, optimization, and automation that deliver measurable value.

Key Responsibilities

• Lead performance management, continuous improvement, and new ways of working within the Business Service Center.
• Introduce industry best practices and partner with internal and external stakeholders to drive value, agility, and capability.
• Oversee continuous improvement projects, automation initiatives, and the deployment of lean methodologies (Lean, Six Sigma, Kaizen).
• Ensure consistent governance and reporting of key performance indicators (KPIs) across functions and teams.
• Mentor and develop operational teams to build internal process excellence capabilities.
• Act as a key liaison with finance, technology, and global process excellence teams to ensure alignment and consistency.

Process Transformation:

• Lead initiatives to redesign and transform existing processes to improve agility, scalability, and customer outcomes.
• Collaborate with stakeholders to identify areas requiring structural change rather than incremental fixes.
• Drive adoption of new operating models, technologies, and workflows that support long-term business strategy.
• Oversee change management, ensuring teams are trained and equipped to adapt to transformed processes.

Qualifications
Experience & Background

• 8-12 years of total professional experience, with at least 6 years in process excellence or transformation roles within large global organizations.
• Significant international experience, with a track record of successfully operating within global organizations and navigating cross-cultural business environments.
• Demonstrated success in managing large-scale transformation and consolidation programs.
• Lean Six Sigma certification (Green Belt or Black Belt).
• Solid understanding of process automation technologies (e.g., Robotic Process Automation, Low Code/No Code), with the ability to leverage solutions.
• Experience in consumer goods or similar industries (preferred).
• Financial Acumen: Understands cost drivers, budget impact, and financial trade-offs in operational decisions.
• Digital Acumen: Comfortable with digital platforms, data tools, automation solutions, and emerging technologies.

Leadership Skills

• Inspirational leadership: Ability to influence, engage, and motivate teams.
• Talent development: Strong coaching skills and focus on professional growth of team members.
• Clarity and communication: Skilled at simplifying complexity and delivering clear, concise messages.
• Results orientation: Proven track record of delivering outcomes under complex and changing conditions.
• Collaboration and stakeholder management: Ability to build trust, foster collaboration, and manage senior stakeholders effectively.

Job Summary

The Process Analytics Manager plays a pivotal role in analyzing and optimizing business processes within PIH's SAP ecosystem. This role focuses on driving value realization through strategic process improvements, leveraging tools such as Signavio, SAP Value Engineering metrics, and SAP Pathfinder reports. The ideal candidate will deliver actionable insights that enhance operational efficiency, reduce costs, and align with the organization's strategic objectives.

Key Responsibilities

Process Analysis & Optimization

• Utilize Signavio, SAP Value Engineering metrics, and SAP Pathfinder reports to assess and improve SAP-integrated business processes.
• Collaborate with the Value Realization Officer to ensure alignment of process initiatives with organizational goals.
• Identify inefficiencies and recommend optimization strategies to stakeholders and senior leadership.
• Design future-state processes that enhance SAP functionality and business outcomes.

Performance Tracking & Reporting

• Develop and monitor key process performance indicators (KPIs) aligned with value realization objectives.
• Lead process transformation projects, ensuring effective change management and minimal disruption.
• Facilitate workshops and training sessions to promote adoption of optimized processes and SAP features.

Expertise & Integration

• Provide expert guidance on SAP-related process improvements, adhering to industry best practices.
• Maintain a deep understanding of business processes and their integration with SAP systems.

Additional Responsibilities

• Support cross-functional teams in digital transformation initiatives.
• Contribute to strategic planning and continuous improvement efforts.
• Ensure compliance with data privacy, security, and ethical standards in analytics.

Required Knowledge & Skills

• Proficiency in Signavio, SAP Value Engineering metrics, and SAP Pathfinder.
• Strong analytical and problem-solving skills with a focus on measurable value delivery.
• Familiarity with SAP S/4HANA and modern SAP technologies.
• Experience with analytics and visualization tools (e.g., SQL, Python, Tableau, Power BI).
• Professional certifications in Lean Six Sigma or similar methodologies.
• Ability to create clear, impactful visualizations for diverse audiences.
• Understanding of business processes in one or more of the following industries: Construction & Contracting, Food & Beverage, Real Estate, Healthcare.
• Strong ERP knowledge, especially SAP functional skills.

Experience Requirements

• Minimum 8 years of professional experience.
• At least 5 years in a supervisory or managerial role.
• Minimum 2 years of experience in the GCC region is preferred.

Core Competencies

• Build High-Performing Teams
• Agility
• Provide Direction
• Data Analysis (Level 4)
• Data Visualization (Level 4)
• Digital Integration (Level 4)
• IT Communication Management (Level 4)
• IT Standards and Procedures (Level 4)
• Leadership
• Quality
• Resilience

Education

• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field.
• Master's degree or relevant certifications are a plus.

Paid Operations Internship at Drop (Egypt's All-in-One Car App)

Drop is building Egypt's first car super app – from on-demand car washes (WashDrop), to workshops, repairs, customizations, license renewals, and even car-to-car QR signals. We're making car ownership smarter, safer, and effortless.

We're looking for a driven Operations Intern to join our fast-moving team. If you're hungry to learn, thrive under pressure, and want to see how a startup runs from the inside, this is your seat at the table.

What you'll do:

• Support day-to-day operations (dispatching, order tracking, issue resolution).

• Coordinate with WashDrop field teams and workshop partners.

• Assist in handling customer inquiries and ensuring smooth service delivery.

• Contribute to building and refining operational playbooks.

• Collect and analyze feedback to improve efficiency.

What we're looking for:

• A problem-solver with strong organizational skills.

• Excellent communication (Arabic & English).

• Grit, adaptability, and a "no-task-too-small mindset.

• Interest in startups, mobility, or automotive tech is a plus.

• Based in Cairo.

What you'll get:

• Hands-on exposure to real-world startup operations.

• Monthly Salary

• Mentorship from the founding team.

• Opportunity to turn internship into a full-time role.

• The thrill of building something that reshapes how Egypt drives.

Ideal candidates have strong communication skills, a sense of responsibility, love using social apps (like TikTok & Instagram & Facebook, with followers a plus), and have experience in sales、administration, or talent management.

Not limited to Egypt, remote work

Recruitment and Management:

• Independently recruit and manage agencies, hosts, and coin-dealers.
• Resource Acquisition: Engage with and recruit high-value resources, and ensure their maintenance.
• Strategy Development: Formulate and execute recruitment strategies, with accountability for results.
• Daily Operations: Perform other daily operational tasks as required.

Requirements

• Good communication and comprehension skills
• Diligent, responsible, and highly efficient in task execution
• Arabic and English ability
• Skilled in Microsoft Office
• Candidates with relevant experience will be given priority
• Enjoy using voice social apps, familiar with various features and gameplay.
• Reliable and loyal, with integrity and goal-oriented.
• At least one year of experience in social media.

Job Purpose:

• Supports the management of company litigation by preparing case documents, coordinating with external lawyers, and following up on court proceedings. Assists internal teams with legal queries, helps ensure timely resolution of disputes, and maintains records to reduce legal risks in customer and commercial matters.

Main Job Responsibilities :

• Prepare and review legal case files, supporting documentation, and evidence to build strong legal positions and defense strategies.
• Assist in managing litigation cases, ensuring effective handling of disputes in line with business priorities.
• Represent the company in court hearings, regulatory proceedings, and legal settlements as required, safeguarding the company's legal standing.
• Coordinate with external legal counsel, overseeing their engagement and performance to ensure timely and cost-effective case resolutions.
• Coordinate with external counsel, monitoring their performance and ensuring timely progress on cases.
• Track legal timelines, hearings schedules, and case progress to ensure timely actions and compliance with court requirements.
• Develop standardized processes, frameworks, and documentation across business units:
• Establish uniform operating procedures, frameworks, and documentation standards to reduce inconsistencies, enable scalability, and ensure seamless interdepartmental collaboration.
• Apply Lean, Six Sigma, and other methodologies to streamline operations
• Utilize industry-recognized process improvement tools to identify inefficiencies, eliminate waste, and optimize workflows, leading to improved service delivery and reduced turnaround times.
• Drive the adoption of automation tools and digital technologies to minimize manual work, reduce errors, and improve processing speed and employee productivity.
• Measure and report impact of improvement initiatives using defined KPIs:
• Equip teams with the knowledge and skills to independently apply process improvement practices, fostering an empowered workforce and embedding a culture of operational excellence.
• Coordinate with compliance to ensure processes align with FRA and CBE regulations:
• Ensure all process changes comply with industry regulations and internal policies, mitigating legal and compliance risks while maintaining operational integrity.
• Maintain a governance model for change control and process ownership:
• Establish clear governance for process changes, ensuring accountability, structured approval workflows, and continuous process ownership across business units.
• Develop real-time dashboards and analytical tools to provide leadership with visibility into process performance, bottlenecks, and improvement opportunities.
• Identify and recommend cost-saving opportunities through process redesign
• Analyze processes to uncover inefficiencies and redundancies, recommending redesigns that lead to measurable cost reductions without compromising service quality.

Job Qualifications:

• Bachelor's in Business Administration or related field.
• 5+ years in process improvement, operations strategy, or business transformation.
• Experience in financial services or regulated industries is preferred.
• Proven track record in leading enterprise-wide change initiatives.
• Strong analytical and critical thinking skills.
• High Business accumen.
• Excellent Command of English.

Key Responsibilities

1. Project Management & Scheduling

• Lead project planning, execution, monitoring, and closure following
  PMBOK, PRINCE2, or Agile methodologies.
• Develop and maintain project schedules, timelines, and reports.
• Prepare and manage project documentation such as
  Charters, WBS, Risk Registers,
  and status updates.
• Coordinate with stakeholders to ensure projects are delivered on time, within scope, and budget.

2. Data Analytics, Forecasting & Dashboard Creation

• Perform data analysis to generate insights and support forecasting models.
• Design and build interactive dashboards using tools such as
  Power BI, Tableau,
  or similar platforms.
• Monitor KPIs and provide data-driven recommendations to improve performance and decision-making.
• Translate complex data into clear and actionable insights for stakeholders.

3. Desktop Research & Strategic Analysis

• Conduct desktop research, benchmarking, and market analysis.
• Synthesize findings into meaningful insights and recommendations.
• Support strategy development with comparative analysis and forecasting.
• Prepare research reports and presentations for senior management.

Qualifications:

• Bachelor's degree in business administration, Data Analytics, Engineering, or related field
• 4+ years of proven experience in Project Management and Data Analytics.
• Hands-on project management experience (PMBOK/PRINCE2/Agile).
• Proficiency in Power BI, Tableau, or other BI tools.
• Strong analytical and problem-solving skills, with proven ability to conduct desktop research and deliver actionable insights.
• Experience in KPI monitoring and forecasting to support decision making.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply.

Job Details

Project Management- Specialist 1

Kantar

Cairo, Egypt

Kantar stands out as a best-in-class data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar's 30,000 people based in more than 100 countries help the world's leading organizations succeed and grow.

Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and thrive in an outstanding world. Our insights colleagues are specialists in comprehending human behavior. With expertise covering brand, innovation, creative, media, commerce, and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers

Role Deliverables:

Direction:

• Support the day-to-day management of the actual project throughout the project lifecycle in conjunction with Managers.

Efficiency, Quality & Productivity:

• Deliver on project tasks and activities, ensuring effective management and delivery of projects as per standard methodologies.

Project Management:

• Fulfill and finalize project tasks within the timeline, ensuring quality standards are met.
• Implement project schedules and processes.
• Coordinate between CS and DP on KPI checks and ensure sharing with client service team.
• React promptly and efficiently to project adjustments to ensure alignment.
• Assist in collation of project costs.
• Collate timelines based on project discussions and process for sign-off.
• Attend debrief/wrap-up meetings and collate information on challenges, takeaways, and highlights.
• Ensure timely readiness and sign-off of translated questionnaires.
• Send questionnaire, sample, adverts, videos, and other materials to Scripter.
• Attend kick-off meetings when required.
• Follow-up with Scripter for pilot readiness.
• Brief Supervisors/Field Managers for UAE and KSA jobs.
• Accompany clients in field visits and attend CLT projects.
• Final sample to Data Validation team.
• Deliver final data to analyst teams or suppliers.
• Liaise with suppliers and communicate project needs.
• Check Kantar Projects timeline for accuracy.
• Coordinate and implement translations and supplier quotations.

Costs & Proposals:

• Proficient user of the costing system.
• Participate in project proposals and cost collation.
• Develop and orchestrate approval for incentive requests.
• Check trip plans and FSOC against project budget and arrange sign-off.

Communication & Relationships:

• Communicate timely information to managers regarding deadlines or problems.
• Daily project-related communication with OPS and Suppliers.
• Share status report updates with CS team and ensure alignment.

Basic Functions:

• Raise resource issues with managers.
• Bring up partner concerns and field feedback for timely resolution.

Training:

• Proactively responsible for own learning and development.

Capabilities:

• Tertiary education, preferably a degree (B.Com/Business Administration/Project Management/Post Graduate qualification).
• Confirmed understanding of MS Office.
• Minimum 1-2 years of relevant project management experience.

Behavioral Dimensions:

• Solution driven with good communication skills.
• Good negotiating and conflict resolution skills.
• Innovative, enforce to Deadline, quality, and is detail oriented.
• Ability to run and empower people and Lead by example.
• Maintain personal well-being and balance for self and team.

Kantar is an equal opportunities provider.

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted.

We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar.

Interested?

Send us your application (including CV) today

Location

Cairo, Downtown MallEgypt

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Cloud Infrastructure Operations Manager.Network Management ZM)

Description

Job Purpose

Manages the transformation of Etisalat network from Legacy to Cloud based. Manages, Controls and Maintains the different NFVI components - that expand every day to eventually host every existing network function- to achieve the desired network operation on 24/7 basis through insuring staff, system integrators and managed service teams ability to adhere to contacted KPIs & SLAs, in addition to building and coaching the operation teams in NFVI/cloud area by setting objectives, maintaining level of competency through development plans. Working with other technical sections to implement ongoing plans. Communicate with vendors, subcontractors, peers in other departments, and peers in other operators to resolve all related operation and integration problems over the Infrastructure layer.

Report To Position Name

Building and Operating resilient Cloud infrastructure systems:
• Operating a multisite, network wide, pro-active support service
• Designing the future support models, structure and deliverables, working with managed service partners/third parties
• Develop remediation plans and What-If scenarios to ensure VNFs availability
• Responsible for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Policy
• Managing infrastructure for secure, global, large scale, highly available services
• Work with Information Security (InfoSec) ensuring that the proposed infrastructure solutions comply with Cloud Security Guidelines and that all Services utilized adhere to the Minimum Security Baseline (MSB) established for each service.
• Responsible for availability of all Cloud Infrastructure platforms and building device management; servers, storage & server O/S, application packaging and deployment, hypervisors, Orchestrators, SDN controllers and monitoring components and systems capacity
• Applying effective processes for VNF Onboarding, Lifecycle management, DevOps automation model and service assurance
• Accountable for Cloud infrastructure upgrades, CSR handling, applying of remedies & permanent fixes. Setting and Frequent review of all NFVI operation processes & procedures & apply all required modifications to enhance work flow.
• Spare parts management; ensures Count, distribution & allocation to ensure service availability and fault resolution according to service SLA. Cloud Infrastructure reporting :
• collation of data and the distribution of daily and monthly operational reports Cloud Infrastructure Optimization :
• Enhance performance throughout the infrastructure automation framework and Implement tooling to optimize performance, availability and costs Deployment and integration of all network virtualized functions :
• Convert capacity plans into tangible cloud resources, Assisting internal customers on consuming the Global Cloud Service, including deploying IaaS and PaaS servers and providing guidance on features and functions that have been approved for use, Manage all configuration activities ensuring service continuity and Support stakeholders through testing, and where issues are thought to require infrastructure adjustments work with the project team to make the required changes Lead the Technology's transformation to cloud:  Driving operational efficiencies and service improvement initiatives across internal teams and managed service partners Lead Systems Engineers as they design and deploy automation and configuration management tools needed to provide a secure, scalable, reliable and fast platform for both our infrastructure and application services. rive innovation while encouraging standards and efficiency uild and foster a high performance culture, mentor team members and provide the team with the tools and guidance Team Management:
• Manages the NFV cloud Infrastructure operations teams to insure smooth operation and maintain the virtualized network functions availability (CS core, PS Core, IPBB and VAS).
• Coaches and supervises the NFVI supervisors Team Leaders, setting yearly objectives and targets, in addition to the day to day communication and guidance. Vendor and Operation budget management :
• Tracking and reporting on all deployed cloud resources ensuring effective use of Operating Expenses and Assessment of OPex for cloud support and during evaluation of cloud RFPs/RFEs/RFQ Participate in technology strategy and external influence :
• Develop relationships with professional organizations and peer groups in other organizations, and stay updated with technology trends and best practices.
• Participate in technical architecture discussions to determine the most-appropriate scalable model, taking into consideration high availability, failover and disaster recovery
• Provide the required level of help and interaction with the planning teams to provide feedback and consultation regarding the strategic plans.

Qualifications

QUALIFICATIONS_ESSENTIAL

University Degree in communications/Computer Engineering. Fluency in both spoken & written English & Arabic language is required. Knowledge: Infrastructure experience and knowledge including deep understanding of Cloud infrastructure/services and delivery models, storage concepts and networking basics. Extensive understanding of Cloud Service Provider offerings. Solid foundation in software engineering best practices. Thorough understanding of networking concepts, Internet protocols and network security.

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

Minimum of 8 years of Experience in the Infrastructure Operations with at least 3 in a leadership position

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Manager

Organization: Etisalat-Misr

Job Posting: 18/Aug/2025, 6:24:04 AM