73 People Operations jobs in Egypt

Identify customer needs and act upon the request in timely manner.
- Communicate proactively with clients and maintain a positive professional relationship.
- Communicate with internal departments (Finance - Logistics) for order shipment updates and status
- Follow communication with clients according to policies, procedures and regulations.
- Provide customer with accurate and complete information and any updates on their order.
- Handle customer complaints and find solutions in timely manner
- Follow up on customers complaints to ensure resolution.
- Issue reports when requested.

**Job Requirements**
- Bachelor degree from a relevant university
- Previous proven experience in customer service field
- Fluent English with excellent English business writing is required
- Strong communication skills
- Quality focused
- Problem solver
- Proficient in outlook and Microsoft office
- **Experience In IT is a must.**

Pay: E£8,000.00 per month

Application Question(s):

- If we offered you a position, when would you be available to start?
- Are you comfortable commuting to this job's location?
- What is your expected salary ?

**About the role**:

- Share experience and knowledge within the team by providing day-to-day guidance and

coaching
- Act as the level 1 escalation point for the team
- Responsible with the management to monitor team performance in technical and non
- technical aspects throughout the half
- Perform regular analysis of the team’s work through daily reviews in preparation of the team’s

monthly scorecards to be delivered by the 15th of the following month
- Ensure that the team’s work is managed with the appropriate priority and that the load is

rightly distributed among team members on duty
- Owns complex issues in the team and lead improvement plans accordingly
- Lead the technical knowledge and skills enhancement & training plans with the support of the

team seniors
- Engage in crisis management activities and post crisis reviews when needed
- Responsible for leading the newcomers induction through the induction program with the

involvement of other team members
- Responsible for the team’s knowledge management and its regular update
- Responsible for new customers and new services/offers handover to operation along with the

seniors within the team
- Create, validate and update documents created to support the team
- Attend regular meetings with team members, management and other team stakeholders

when needed
- Represent the service desk in regular service reviews with the account team and customer

contacts
- Perform regular analysis on the team KPIs, communicate them to team members and initiate

ways to improve them
- Prepare the roster of the team and perform changes during the month
- Undertake tasks assigned by management

**About you**:
Excellent communication, interpersonal, organizational and presentation skills
- Good leadership and conflict resolution skills
- Good consulting, coaching and problem solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of

services offered
- Ability to work under pressure and deal with multiple tasks

**Additional information**:
Qualifications:

- Bachelor Degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- Solid knowledge of the ITIL framework and incident management procedures specifically

within OBS
- Minimum of 2 year related work experience in customer technical support or similar

organizations within telecom or IT industry

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !

**Contract**:
Regular

**About this opportunity**:
We are now looking for a Managed Service Operation Support role. In this role, you will support delivery performance in alignment with the business case and managed service targets, Support to follow-up vacancies with LM, grant needed approvals from Service heads and push it to Line managers, Perform regular audits on TR (NNA, JS, Activity Type,) to ensure accurate and complete time reporting for all external resources, Handle administrative tasks related to external work systems, SPOC with suppliers in case of missing timesheets, acceptances,. to do the correct verifications with resources & LMs

**What you will do**:

- Coordinate and adjust delivery mix of field resources, NOC resources and ASP services.
- Perform regular audits on TR (NNA, JS, Activity Type,) to ensure correct and complete time reporting for all ARP resources Lead all FM activities across different operators.
- SPOC with suppliers in case of missing timesheets, acceptances.
- Support to follow-up vacancies with LM, grant needed approvals from Service heads and push it to Line managers.
- Run administrative tasks on work force management system related to work orders, extensions, Invoices, aand expenses.

**You will bring**:

- Education: (High Graduate of reputational university)
- Min years of experience (10 Years’ experience in similar role)
- Domain experience: (Good experience in Microsoft Excel, Microsoft power point, Good with numbers, high analytical skills)
- Delivering results and meeting expectations
- Persuading and influencing with argumentation skills
- Entrepreneurial and commercial thinking
- Relating and networking
- Financial skills

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build never seen before solutions to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) | Egypt : Cairo : Cairo | Egypt : Cairo : Smart Village
Req ID: 726936

What you will be doing?
- Design and deliver employee training programs (e.g. individual, team, skill-based and management training)
- Develop mentoring and coaching sessions for employees
- Discuss career-pathing options with high-potential employees
- Conduct skills gap analyses to determine personnel needs & trainings
- Create organisational charts and define each position’s responsibilities
- Organise quarterly and annual performance review sessions
- Support in benchmark analyses of compensation and benefits
- Provide team members with direction for leadership and development initiatives
- Manage a team of recruiters and provide assistance as needed
- Participate in our company’s strategic planning regarding employee development and engagement
- Ensure proper onboarding and training for new hires
- Support in driving critical business decisions by designing and managing reports and analysing metrics.
- Manage the PMP cycle across all the company for the 3 phases from (Objective settings,Mid year, Year end)

**Requirements**:
Who are we looking for?
- BSc/MSc in Human resources or relevant field
- Additional certification (e.g. CIPD or SPHR) is a plus
- Proven work experience in a similar senior-level HR position 7-9 Years
- Hands-on experience implementing learning and development programs
- Experience with performance management procedures
- Proficient with Microsoft Office Suite
- Experience with video editing and design softwares is a plus
- Good knowledge of labor legislation
- Fluent English
- Solid communication skills both written and verbal
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure
- Excellent verbal and written communication skills
- Leadership & Team-management abilities
- Professional attitude and appearance
- Friendly and well spoken
- Customer service attitude
- A can-do and flexible approach
- Can perform under pressure and operate in a fast pace environment
- Strong collaborative skills

Support the Talent team in recruitment process including screening / selection of resumes for appropriateness of skills, experience and knowledge.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.

**Skills**:

- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.

Job Title:
Manager, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Manager of IT Operations, you will be responsible for the seamless execution of operational tasks and direct IT delivery within our organization. Your scope will include managing IT support across all locations, overseeing infrastructure, handling asset management, and ensuring compliance with security standards. You will collaborate closely with various teams to deliver effective technical solutions and maintain high standards of service.
**Responsibilities:**
+ **Operational Support and Service Management:**
+ Manage and triage daily IT support requests across all areas.
+ Supervise service desk operations to ensure SLA adherence and timely resolution of incidents.
+ Implement and monitor ITIL-based practices, including Incident, Problem, and Change Management.
+ Lead root cause analysis and drive permanent solutions for recurring technical issues.
+ **Infrastructure and Systems Oversight:**
+ Oversee local data center/server room infrastructure and end-user computing.
+ Ensure high availability of business-critical systems and coordinate failover testing and recovery protocols.
+ Support remote access services, VPNs, and hybrid work enablement solutions.
+ **IT Asset and Procurement Management:**
+ Manage end-to-end lifecycle of IT assets: acquisition, deployment, tracking, and decommissioning.
+ Coordinate with procurement and finance on stock planning and vendor management.
+ Handle asset audits, warranty tracking, and compliance with internal and external audits.
+ **Project Management and Implementations:**
+ Lead local deployments for new clients and campaign launches.
+ Support UAT (User Acceptance Testing) and liaise with global engineering teams.
+ Coordinate site readiness for client visits, technology pilots, and system rollouts.
+ **People and Stakeholder Management:**
+ Supervise onsite IT staff and coordinate daily tasks.
+ Act as the primary IT contact for site leadership and operations teams.
+ Translate business needs into technical solutions and ensure communication with delivery leads.
+ **Security, Compliance, and Risk Management:**
+ Enforce endpoint security standards and access control policies.
+ Support audit readiness and ensure compliance with IT policies and industry frameworks.
+ Mitigate risks by addressing vulnerabilities in collaboration with security teams.
**Qualifications:**
+ 5-8 years of proven experience in IT operations.
+ Expertise in ITIL-based processes and service management.
+ Strong understanding of infrastructure and systems oversight.
+ Experience with IT asset management and procurement.
+ Demonstrated project management skills and stakeholder engagement.
+ Knowledge of security standards and compliance requirements.
+ Excellent communication and leadership skills.
+ Fluency in English (C1)
**Nice to have:**
+ People management experience
+ Networking knowledge
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time2025-10-01
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
**What will I be doing?**
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
+ Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
+ Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
+ Respond to audits that are completed by the company to ensure continual improvement is achieved
+ Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
+ Comply and exceed hotel and company Service Standards
+ Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the HOD team
**What are we looking for?**
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
+ A degree or diploma in Hotel Management or equivalent
+ Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
+ Experience in managing budgets, revenue proposals and forecasting results
+ In-depth knowledge of the hotel / leisure / service sector
+ Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
+ Accountable and resilient
+ Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the same or similar role
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Director of Operations_
**Location:** _null_
**Requisition ID:** _HOT0BTSD_
**EOE/AA/Disabled/Veterans**

NAOS Marketing is looking to hire a **Sales Operations Manager** with at least five years of experience managing a sales team and with E-Payments / E-commerce background.

**Responsibilities**:

- Be the prime point of contact between the sales department and other company departments,
- Manage the sales team onboarding,
- Act as the business partner to the sales team: manage their requests, monitor the Merchants’ complaints and handle the response from the related department, run the daily merchants’ inquiries and sales team routs creation and updates,
- Conduct the reports for the Head of Sales and the Operations consultant,
- Collect and report sales violations,
- Manage the Merchants' onboarding across Egypt (data validation, contracts collection, archiving),
- Follow up with the finance operations implemented by the Merchants,
- Follow up with the sales team daily TRX- onboarding, and revise the daily installments and collection reports with the Sales Managers,
- Manage the SMS announcements to the Teams and Merchants groups,
- Perform the TRX’s, orders & data extraction as per sales request.

**Job requirements**
- BSC. Degree - preferred Business Administration.
- At least five years as Sales Operations Manager dealing with E-Payments / E-commerce.

Salary is negotiable and will be communicated after the interview.

Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.

Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.

Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.

**About the Team**
Community Operations is leading how Sahl communicates with the customer and partner engagements. The team you will join has a mission to make customer experience our #1 objective. Join us in championing this mission.

**This Position is Responsible For**
- Listen attentively to the voice of Sahl's community and provide actionable insights to improve the experience of our customers
- Lead multiple teams by working closely with CommOps representatives and team-leaders
- Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
- Build and encourage the right culture within the team
- Handle expectations of business leaders and take on difficult conversations, which might involve suggesting alternatives or shifting the current direction
- Lead multiple high priority projects and initiatives effectively. Be flexible and adaptable in a fast and constantly evolving environment
- 3 - 6 years of working experience in community operations
- Demonstrated experience in managing people
- Experience leading multiple projects and programs
- Ability to exercise judgment and resolve difficult problems
- Strong verbal and written communicator: must effectively communicate with technical and non-technical people
- Ability to show high standards for your performance, and your team's performance